1 Human Service Professional Interview Paper Edgar Cecilio John Jay College of Criminal Justice CHS- 235 Professor Yelena Meytes October 22nd, 2021 Human Service Professional Interview Paper Human service agencies are becoming one of the most helpful organizations in the world. From the different roles played by human service agencies, it is evident that community service agencies play crucial roles in the community's well-being. Some of the critical roles played by human service agencies include providing shelter to the members of the community, providing food, providing health assistance, providing mental and physical aid to the members of society among other roles (LeBlanc et al., 2018). in most parts of the world, human service agencies have significantly been upheld and also appreciated for the excellent work the play in the society. In the research that I conducted about human service agencies, I had a lot of questions that were left unanswered, so I proposed to look for a professional working in a human service agency so that I could obtain as much information as I needed. I then chose one official from Human Resource Administration in New York City, one of the well-known human service agencies in New York. To obtain all the information I needed, I had to carry out an interview whereby I was an interviewer. Before I carried out the interview, I had to do some research about the historical perception of human resource administration. Human resource administration in New York City is the most incredible human service community, also known as the social service department. It was founded in 1966 in the United States, New York City. Human resource administration was mainly found to fight poverty that had entangled many communities in New York. Its leading role in the community has been providing food assistance and emergency rental assistance to the people in need, with a long period in service. Human Resource Administration has been able to serve many people in various communities in New York. With a high number of people serving or instead aiding annually approximated to three million, Human Resource Administration has been ranked among one of the greatest human service agencies worldwide (Preston, 2020). Its annual budget being $9.6 billion, Human Resource Administration has been able to serve its clients with a lot of satisfaction fully. Its greatness has been proved by its high number of employees, with 14000 employees playing essential roles in providing human service. Human Resource Administration has also been echoed by its sustainability with 12 main public assistance programs (Kaur & Sussman 2019). These programs have been critical in ensuring efficiency and convenience from the way the organization works. In the research, I found some questions worthy of obtaining the answers from a primary source. This made me contact one of the employees in Human Resource Administration for an interview. The interview t.

1. 1
Human Service Professional Interview Paper
Edgar Cecilio
John Jay College of Criminal Justice
CHS- 235
Professor Yelena Meytes
October 22nd, 2021
Human Service Professional Interview Paper
Human service agencies are becoming one of the most
helpful organizations in the world. From the different roles
played by human service agencies, it is evident that community
service agencies play crucial roles in the community's well-
being. Some of the critical roles played by human service
agencies include providing shelter to the members of the
community, providing food, providing health assistance,
providing mental and physical aid to the members of society

2. among other roles (LeBlanc et al., 2018). in most parts of the
world, human service agencies have significantly been upheld
and also appreciated for the excellent work the play in the
society. In the research that I conducted about human service
agencies, I had a lot of questions that were left unanswered, so I
proposed to look for a professional working in a human service
agency so that I could obtain as much information as I needed. I
then chose one official from Human Resource Administration in
New York City, one of the well-known human service agencies
in New York. To obtain all the information I needed, I had to
carry out an interview whereby I was an interviewer. Before I
carried out the interview, I had to do some research about the
historical perception of human resource administration.
Human resource administration in New York City is the
most incredible human service community, also known as the
social service department. It was founded in 1966 in the United
States, New York City. Human resource administration was
mainly found to fight poverty that had entangled many
communities in New York. Its leading role in the community
has been providing food assistance and emergency rental
assistance to the people in need, with a long period in service.
Human Resource Administration has been able to serve many
people in various communities in New York. With a high
number of people serving or instead aiding annually
approximated to three million, Human Resource Administration
has been ranked among one of the greatest human service
agencies worldwide (Preston, 2020). Its annual budget being
$9.6 billion, Human Resource Administration has been able to
serve its clients with a lot of satisfaction fully. Its greatness has
been proved by its high number of employees, with 14000
employees playing essential roles in providing human service.
Human Resource Administration has also been echoed by its
sustainability with 12 main public assistance programs (Kaur &
Sussman 2019). These programs have been critical in ensuring
efficiency and convenience from the way the organization
works.

3. In the research, I found some questions worthy of
obtaining the answers from a primary source. This made me
contact one of the employees in Human Resource
Administration for an interview. The interview took place in
Manhattan community, Board 8 in New York. The reason that
made me choose the Manhattan community is that this is one of
the communities that the roles played by Human Resource
Administration have significantly impacted. Below is the
interview I conducted with an employee from Human Resource
Administration.
(
The interview starts at 8.00 am from the office of the
employee who is the secretary-general of the agency. As the
interview begins, I have my questions well written on paper.
The discussion starts with brief greetings and an introduction.
In the interview, I am a student, the interviewer, while the
secretary-general of Human Resource Administration is the
interviewee.)
Student: Good morning, Mr. Roy? I am Ryan, a student from
John jay college.
Employee: Good morning to you; I am Mr. Roy, a secretary-
general at Human Resource Administration, New York City,
currently serving at Manhattan community.
Student: I am happy to meet you; Mr. Roy is a great pleasure to
have you in this interview, whereby we will look at some of the
happenings in your working place, Human Resource
Administration.
Employee: A great pleasure to meet you too; welcome to Human
Resource Administration.

4. Student: Let me begin by asking you what is the mission of the
Human Resource Administration human service agency?
Employee: The mission of Human Resource Administration,
being one of the greatest human service agencies in the world,
is mainly based on our mission statement. The mission
statement of Human Resource Administration, 'ensuring that
poverty is fully eradicated from our communities and wiping
income inequality in the essential benefits.' This has been our
mission and our paramount goal, which we must achieve as an
agency. Every employee in this agency has been working hard
to make sure that we fully serve our mission in our societies.
Student: Thank you, and what is the vision of Human Resource
Administration as you serve people from different parts of New
York
Employee: In our company, we work guided by our vision
statement. The vision statement stipulates that 'our vision is to
see a community free from poverty entanglements and a
community where there is income equality. This can only be
achieved through working together to achieve nothing less than
these two provisions in our vision statement.
Student: In my case, I was more interested in the Manhattan
community. Can you tell me more about the location of this
community?
Employee: Manhattan community is one of the well-known
communities in New York. It is located on Board 8. Manhattan
community is encompassing the upper east side of New York,
and its neighborhoods are Lenox hills, Yorkville, and Roosevelt
Island. It is one of the most affected communities which we are
determined to transform.
Student: What is the population approximation of the Manhattan

5. community?
Employee: Manhattan is a densely populated borough. Being a
5.31 square kilometer area, Manhattan has a population of
217063 people according to the 2010 census, which we have
been using. The statistics also show that the population is
approximately 42312 people per square kilometer.
Student: What does this population imply to the demography?
Employee: Manhattan population is composed mainly of aging
people who are approximately 65% of the total population. Out
of the whole population, 60% is made up of females. This
implies that there are fewer males in Manhattan as compared to
the number of females. The Manhattan community also has high
unemployment cases, with most of the aging population being
out of working age. The people of Manhattan are greatly
affected by poverty as most people in the people are not
employed. This has drawn our attention as an agency and made
us mainly focus on this community to ensure that the population
is not adversely affected by poverty and inequality in the
income distributions.
Student: How many people do you serve in Manhattan as an
agency?
Employee: As most of the people in Manhattan are still
struggling with poverty; we have been serving a large number of
people, approximately 3000 people annually. This number
shows the number of people badly affected by poverty, poor
health, lack of shelter, and other problems. Though, in the
recent past, we have seen the numbers reducing probably
because of the efforts done
by the agency in promoting the living standard of our
people.

6. Student: Can I get to know your educational and personal
backgrounds?
Employee: Yeah, I was born in 1982 in Manhattan borough. In
my early years, I could see how people were suffering from
poverty, and this feeling hurt me. There is not a single day that
passed without thinking about this situation that was facing our
community. When I later got an opportunity to go to school, I
had to work hard to change our society. While I was in my
primary level, I dreamed of working with one of the most
outstanding human service organizations. I was too passionate
about helping my people and also our neighbors. After my high
school studies at Bronx community High School, I secured a
chance at New York University, pursuing a degree in Human
Resource Management and development. At this point, my
dream and my passion were coming to fulfillment. I worked
hard as I knew that for me to get employed in any human
service agency, I had no other option other than working hard
and passing in my studies. After enrolling in my bachelor's
degree, I then furthered my studies in human resource
management under the scholarship of HRA. After graduating
with a master's degree, I was lucky to secure a job at HRA,
whereby I was posted to Manhattan, where I'm currently serving
as the secretary-general.
Student: What are your current responsibilities in the Human
Resource Administration agency?
Employee: Well, as I have told you, I am currently working as
the secretary-general in the HRA. In my position, I am
responsible for ensuring that all my subordinates are playing
their roles effectively. I am also responsible for ensuring that
all public assistance programs work efficiently to deliver our
service to our clients (Allard et al.,2018). I am also responsible
for ensuring that all the operations of HRA as a human service
agency are run efficiently. the efficiency of operations is made

7. possible by providing that all employees report to their working
centers in the proposed time.
Student: What some of the types of interventions do Human
Resource Administration provide?
Employee: There are several interventions which we carry out
as an organization. Since our primary focus is on ensuring that
people do not suffer a lot, we usually provide several
interventions. The interventions that we provide include
providing food to those suffering from hunger through our food
program in different boroughs in New York, providing health
services to the community's sick members, and providing
emergency rental assistance to those without shelters. The
agency also plays a vital role in providing scholarships to many
students who perform well, among other provisions. For
instance, in Manhattan, we have also sponsored several students
who are currently pursuing their studies in different institutions.
Such interventions have enabled Human Resource
Administration to grow in another part of new work as many
community members greatly appreciate our work.
Student: What are some of the issues do your clients/patients
struggle with?
Employee: There are several problems which are facing our
clients. From the high population we are currently facing in
Manhattan, there are few issues that we have seen our clients
struggling with. Some of the issues include a constant lack of
food. Lack of food, especially in the Manhattan borough, has
become a significant threat to our people. This has been a result
of constant growth in population and unemployment. Another
issue facing our clients from Manhattan is the lack of shelter.
As a result of the grown population, especially in urban centers
and poor housing, many people in Manhattan have greatly
suffered from a lack of refuge. This problem has made Human

8. Resource Administration significantly invest in a housing
program that will cater to those who lack shelter; Infection and
pandemics are other issues facing the Manhattan community.
From the poor living conditions that people live in, many people
from Manhattan have been found suffering from several
diseases, most of which are deficiency infections.
Student: What do you enjoy most in your work, and what do you
want least?
Employee: In my work, there are several moments which I
enjoy, and at some other times, some different experiences are
not worth enjoying. One of the moments that I want most is
when I share my life experiences with young people after
helping them. This makes me instill in them the zeal to work for
a better future. The moments that I least enjoy include when I
find myself able to justify our clients' needs fully. Such
experiences make me feel as if I'm a failure in my own game.
Student: How does the Human Resource Administration agency
define assessment?
Employee: Human Resource Administration defines assessment
as a part of the service, whereby we as employees and the
agency mainly concentrate on getting deeper into the
community and getting to know more about some of the
problems facing members of the community. In the assessment
process, we also consider some of the ways we can use to solve
the issues facing our clients.
Student: Which tools do you use in the assessment?
Employee: There are several tools that we use to assess our
clients. Some of the commonly used tools include use of
questionnaires and interviews. These tools are used randomly as
they greatly help in obtaining crucial information.

9. Student: How does your agency obtain informed consent?
Employee: Human Resource Administration has several ways of
obtaining information from different sources. Some of the
commonly used mechanisms in obtaining information include
interviews, observations, and even questionnaires. Some of the
agency workers have been given the role of getting data from
members of the community.
Student: Does the Human Resource Administration agency
conduct research and evaluation?
Employee: Yes. As an agency, we know that it's essential to
carry out researches concerning our communities of different. In
the study, we mainly focus on the problems facing our clients
and their causes. We then come up with the proposed solutions
to each situation. In our research, we especially deploy
statisticians, and demographic experts who we believe can give
us the most relevant and correct information concerning the
community in question. After the results were obtained from
different researches, we then tasked experts to evaluate the data
obtained.
Student: What are some of the Human Resource Administration
agency's strengths and weaknesses?
Employee: There are several factors in our agency that I can
term as our strengths. Some of those factors include the
availability of sufficient funds in our organization. Having
enough funds, we are placed at a point where we can get
comfortable handling some of our clients' problems. Another
strength is the availability of enough workforce. Having a high
number of employees has dramatically helped the agency to
serve our employees with satisfaction (Hyde, 2020). Though
there are several strengths, there are also few weaknesses which

10. we have as an agency. One of the main weaknesses that are
currently facing us is the lack of well-experienced employees.
Human Resource Administration, as compared to other
agencies, has been facing the problem of a well-experienced
workforce. This has made many of the agency's goals remain
unachieved. Another weakness facing the agency is the lack of
sufficient information from the community (Broberg & Sano,
2018). As a result of incorporation, especially from many
clients, the agency has been unable to get enough information.
Lack of adequate information has been a significant weakness
associated with our agency.
From the interview, I made several observations
concerning the human service agencies. One of the observations
made is that an excellent workforce is required for an efficient
operation of an agency. According to my interviewee, for the
efficient and effective operation of HRA, many employees are
still needed. Another observation that I made is that human
service agencies play a very crucial role in society. From the
functions explained by my interviewee, I observed that the
agency plays many parts. Lastly, I also observed that human
service agencies are essential. Since they help promote people's
lives by helping the needy, it was worth observing the critical
role agencies play in different parts of the world.
In conclusion, being greatly dependent on organizations in
different parts of the nation, human service agencies should be
encouraged in other parts of the world. There is a need for those
already existing to extend their service to different regions as
most of them have not covered many parts of the world. The
government also should consider increasing the number of funds
allocated to human service agencies in their budgeting.
References
Allard, S. W., Wiegand, E. R., Schlecht, C., Datta, A. R.,
Goerge, R. M., & Weigensberg, E. (2018). State agencies’ use
of administrative data for improved practice: Needs, challenges,

11. and opportunities.
Public Administration Review,
78(2), 240-250.
Broberg, M., & Sano, H. O. (2018). Strengths and weaknesses
in a human rights-based approach to international development–
an analysis of a rights-based approach to development
assistance based on practical experiences.
The International Journal of Human Rights,
22(5), 664-680.
Hyde, C. A. (2020). Does Contingency Work in Human Service
Agencies Compromise Practice and Practice Ethics?: An
Exploratory Study.
Ethics and Social Welfare,
14(1), 39-51.
Kaur, G., & Sussman, D. (2019). Unlocking the Power and
Possibility of Local Enforcement of Human and Civil Rights:
Lessons Learned from the NYC Commission on Human Rights.
Colum. Hum. Rts. L. Rev.,
51, 582.
LeBlanc, L. A., Nosik, M. R., & Petursdottir, A. (2018).
Establishing consumer protections for research in human service
agencies.
Behavior analysis in practice,
11(4), 445-455.
Preston, M. S. (2020). Job strain in nonprofit human service
agencies: Job demands and job control's additive effects, and
goal‐related feedback's mediating role.
Nonprofit Management and Leadership,
31(2), 387-399.

12. EDUC 545 Assignment #6:
Final Coaching Assignment - _____ 20%
Your name ____________________________ Student No.
________________________
Create a Final Coaching Plan/Coaching for Professional
Development in Schools. Here you can combine an essay style
and professional development plan.
Leading Final Coaching Plan / Coaching for Professional
Development in Schools
You can answer all (1-3 marks per section) or some of the
questions (4 qs = 5 marks per area) or focus on an in-depth
study of one (20 marks in total). You can add your own
questions from your work in this course and your leadership
courses. You can also change this assignment to focus more on
Professional Development.
What steps should leaders take when implementing mentoring
programs in schools (as part of professional development)?
How might leaders coach school staff and faculty in leadership?
How might resilience through coaching assist school faculty and
staff to persevere during difficult times?
In what ways can school leaders facilitate this resilience from
school staff and faculty?
How do leaders adjust when coaching goes wrong?
What signs may indicate something is not working?

13. Adaptable Rubric for Essays
I will mark text that is in your own words and properly
referenced. By proper referencing, I mean that each sentence
that you have taken from another source and put in your own
words has an in-text citation.
Level 1
Level 2-3
Level 4
Score
Title Page
Formal Title
Some Title
No Title
No score but thanks.
Introduction
No clear indication of the writer’s ideas. Starts with definitions
etc.
Some introduction does not highlight the ideas of the student.
The introduction engages the reader and presents issues or new
information.
__ 2
Organization and Development of Ideas
The paragraphs jump from point to point.
The argument flows forward but falters in places.
Each paragraph builds on the main idea.
__ 2
Conclusion

14. A sentence or two that does not conclude the essay or plan.
Starts off well but runs out of steam.
Closes the loop of the introduction
__ 2
Mechanics & Usage
Large number of errors in English grammar and spelling etc.
Some errors in English grammar and spelling etc.
Correct use of grammar and spelling etc.
__ 2
Citation &Bibliography
Just some website links if any citations. In text citations are not
correctly done.
Some citations properly applied.
Correct format for APA or MLA or other type of standard
bibliography
__ 2
Final Assignment Leading a School Plan for Coaching Rubric
/ECF
Total possible 5 marks
Level 1 10-15 marks
Level 2- 3 16-18 marks
Level 4 19-20 marks
Comprehension and response to article (Critical Thinking/
Inquiry)
Student did not demonstrate a clear understanding of the role of
leadership in an organization’s /school’s plan for coaching or
PD.
Student evidenced some comprehension of the article/theory or
video/’how to instructions’ and articulated a partially

15. thoughtful response.
Student work demonstrates the roll of leadership in
implementing school plans for coaching or professional
development.
Areas for future improvement by Dr. Bryn
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