Ravi Gupta, profile picture
Uploaded byRavi Gupta
PPTX, PDF615 views

156 shop

This document discusses Sahara Q Shop, a retail business initiative by Sahara India Pariwar. It provides an overview of various aspects of the business including its product range across categories like staples, home care, personal care etc. It describes the new product development process and some challenges. It also discusses areas of business excellence like standardizing processes to drive the company's success. In summary, the document outlines Sahara Q Shop's retail business focusing on quality products, new product launches and ensuring business excellence.

Embed presentation

Download to read offline
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by SAHARA Q SHOP RETAIL TRAINING RAHUL SINGH NISHANT KALRA RAVI GUPTA
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Agenda INDUSTRY OVERVIEW INTRODUCTION NEW PRODUCT DEVELOPMENT BUSINESS EXCELLENCE MARKETING FIELD OPERATIONS RETAIL ACCOUNTANCY WATER PRODUCT POINT OF SALE BUSINESS INTELLIGENCE PURCHASE QUALITY HoReCa SUPPLY CHAIN MANAGEMENT RETAIL OPERATIONS
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by INTRODUCTION
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by INTRODUCTION = Q = Quality = Purity = Our Mission • Sahara Q Shop is a mega quality consumer merchandise retail business from Sahara India Pariwar. Its aim is to provide pure, and adulteration-free products to the esteemed citizens of the country. Sahara Q Shop's unbeatable advantages • Pure, Adulteration-free and Quality products. • 100% disclosure policy. • 100% right weight/quantity. • Wide range of products consisting of: – Staples – Processed Foods – Personal Care Products – Beverages – Home Care Products
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by INDUSTRY OVERVIEW
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by 3.6 Consumer expenditure estimated to be USD3.6 trillion by 2020 vis-à-vis USD1.0 trillion in 2010 Rising income and demand for quality products to boost consumer expenditure 2010 2020E India consumption expenditure (USD trillion) 1.3 Indian retail one of the fastest growing markets in the world due to economic growth Retail market in India to reach USD1.3 trillion by 2020 from USD0.5 trillion in 2012 2012 2020E Indian retail market size (USD trillion) 220 CAGR: 30.0%Favourable government policies to boost investor confidence and thereby investments across modern retail formats Modern retail market to expand to USD220 billion by 2020 from USD27 billion in 2012 2012 2020E Indian modern retail market size (USD billion) Source: PWC, Economic Times, Aranca Research Notes: CAGR - Compound Annual Growth Rate, E - Estimate 27 CAGR: 12.7% 0.5 CAGR: 13.9% 1.0
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by 100 CAGR: 7.6% FMCG market expected to increase to USD100 billion by 2025 from USD12 billion in 2006 Robust consumption, rural markets to augment FMCG market 2006 2025E FMCG market in India (USD billions) 67,100 CAGR: 19.6% Increasing participation from foreign and private players to boost retail infrastructure Modern retail stores projected to reach 67,100 by 2016 from 11,192 in 2006 2006 2016E Modern retail formats (store counts) 8,500 Rising number of tier-2 and tier- 3 cities to enhance supermarket space in the country Supermarkets to total 8,500 by 2016 from 500 in 2006 2006 2016E Supermarkets in India Source: indiaretailing.com, Aranca Research Note: CAGR - Compound Annual Growth Rate CAGR: 32.8% 500 11,192 12
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Consolidation Expansion Conceptualisation 2010 onward 2005–10 Large scale consolidation Movement to smaller cities and rural areas More than 5–6 players with revenues more than USD700 million • • Substantial investment commitmentsby large Indian corporate Entry in food and general merchandise category Pan-India expansion to top 100 cities Repositioning by existing players • 1990–05Initiation • Pure play retailers realised the potential of the market Most of them in apparel segment • Large scale entry of•• international brands FDI in single-brand retail up to 100 per cent from 51 per cent Approval of FDI limit in multi- brand retail of upto 51 per cent Rise in private label brands by retail players Sourcing and investment rules for supermarkets were relaxed Pre 1990s • • • Manufacturers opened their own outlets • • • • • Source: Technopak Advisors Pvt Ltd, Firstpost, Aranca Research
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by given brand, certified product many product lines of different 24X7 access, saves time, and Source: Aranca Research Note: IT- Information Technology Highly convenient as it provides ensures secure transaction It is an online shopping facility for buying and selling products and services; the facility is widely used for electronics, health and wellness e-Trailers One-stop shop for customers; brands on display Display most of convergence as well as consumer/electronic products, including communication and IT group Convergence retail outlets Customers have more choices as many brands are on display Focus on particular product categories and carry most of the brands available Multi-branded retail shops Complete range available for a quality Exclusive showrooms either owned or franchised out by a manufacturer Mono/exclusive branded retail shops
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Market size over the past few years (USD billion)The retail sector in India is emerging as one of the largest sectors in the economy 518 By 2012, the total market size reached USD518 billion, thereby registering a CAGR of 7.0 per cent since 1998 368 CAGR: 7.0% 278 238 204201 1998 2000 2002 2004 2006 2008 2010 2012 Source: Deloitte, indiaretailing.com, Economist Intelligence Unit, Euro monitor, Aranca Research 424 321
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Market break-up by revenues (2012) Food & Grocery11% 3% 3% 4% 5% Appareal Mobile and telecom Food service Jewellery6% 60% Consumer Electronics 8% Pharmacy Others Organised retail penetration (2012) Contribution to organised retail (2012) 8% Food & Grocery11% 20% Appareal Unorganised retail penetration Mobile and telecom Food service 33% Jewellery8% Consumer Electronics Organised retail penetration 6% Footwear 7% 92% 11% Others Significant scope for expansion in organised retail 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2012 2020 Unorganised retail penetration Organised retail penetration 8% 20% 92% 80%
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PRODUCT KNOWLEDGE
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PRODUCT KNOWLEDGE Products profile Food Home care Personal care Q Water CDIT Classic Special Value Value: Product in this variety is economically priced compared to other two varieties Special: Special is of medium variety priced between the other two varieties Classic: Classic is of premium variety of Q Shop products.
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Unique points of Q Shop products In staples sourcing is from single source Three layer of quality check is followed in product manufacturing, Sahara Q Shop Quality Advisory Board comprises 50 well- known scientists, 250 senior quality advisors and 500 associate quality assurance executives. 100% disclosure policy in staples 100% right weight/quantity.
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Staples The best quality wheat goes through a multi-stage cleaning process before it is ground in modern hygienic chakki plants to obtain perfect texture, nutritional values, flavour and taste Sahara Q Refined Soyabean Oil is extracted from selected quality soya seeds using latest technology which adheres to our promise of delivering best quality and unadulterated oil enriched with Vitamin A, D2 and E to keep you healthy. • M-30/31 Grade sugar with no harmful chemicals • Hygienic - untouched by hand • Free flowing sparkling white grains • 100% vegetarian • Best quality, unadulterated Uniquely processed & hygienically packed. Sahara Q Pulses are carefully selected from the finest quality produce and adhere to our promise of delivering best quality. Storage Conditions:
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Home care Washing Powder With Lemon Extracts Water Softening Technology for Clean And Fresh Smelling Clothes With Sandal, Champa, Sugandham, Pooja & Divine Fragrance The pure and natural aroma of Q Agarbatti fills your environment with bliss and calmness. It’s five unique fragrances elevate your mind and soul and bring positive energy in your home DISHWASH ACTIVE LIQUID WITH LIME & VINEGAR Dish Wash Bar is formulated with lime which enables removal of oil and grease, while the vinegar enables removal of bad odour. Advanced Detergent Cake with power of Optical Whiteners & Ultramarine Blue for sparking white cuffs & collars.
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • It is a unique soap blended with fresh milk, pure almond oil & saffron to provide you a young, healthy & radiant skin tone. • Enriched with Kesar, Milk & Badam Oil for Perfect Glowing skin. The rich combination of 12% Amla extract and Olive oil promotes hair growth and pigmentation.In addition to preventing premature graying, it also strengthens hair roots, thereby preventing hair fall.The result is rejuvenated hair with a rich, natural shine and silky texture. It also prevents the splitting of hair at ends. Q Super White toothpaste is carefully formulated to offer the best protection from plaque. It is ideal for gum protection and thus gives a complete Dental Care. • It has special skin toners for tough male skin, which fights to decrease hyper pigmentation. • It also provides protection from UV rays. Personal care
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Water and CDIT Q Natural water has a distinctly sweet taste due to its fine balance of minerals and virgin origin. The heavenly climes of the Himalayan foothills, its valleys and the rich flora impart a characteristically fresh sweetness to the water.
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by NEW PRODUCT DEVELOPMENT (NPD)
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Parameters considered for launching a new product Growth in that area Margin on product Filler product needed in that category to complete the family of products
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Process of developing new product Identification of category of product Unique elements identification (eg. anti dandruff , shiny hair etc.) R & D team and Product team check feasibility of such product. Product gets formulated and dry run happens Product sent to external lab to check for harmful chemicals etc. again Internal sample ( with actual pckaging ) sent to selective people( About 50) to give feedback Atwork and physical structure gets finalized in tandem with product and marketing team commercial run/Manufacturing starts
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Challenges No soft launch or test market before launching as done by other such companies No clear procedure of finding rationale to launch new product. Most of the products seem similar to competitors No way to get extensive primary data to get clear picture to launch new product and it’s market acceptability and size of the market. Product launch time is very less 1-1.5 months. New product launch methodology is reactive in nature rather than proactive , completely sales driven rather than sales driving.
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by BUSINESS EXCELLENCE
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Business excellence is the unit of sahara Q Shop that laydown the foundation/processes for the company to create an environment that drives the company toward the path of success. Following are the key areas that comes under business excellence Process standardisation/designing Process compliance/control Process improvement
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by For Q Shop the current focus is on process standardization Quality Product team Quality team QVT ( Quality vigilence team) It’s closely related to quality it has created 3 layers of quality process in Q Shop
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Mission , vision and Quality policy Mission Q=Quality=Purity=Our mission Quality Policy We at Sahara Q Shop are committed to create practices better than the best and Inspiring people to join and build a world class organization at every level to lead with authority, accept accountability and executive organizational strategies by creating a one stop shopping solution for consumers. Our primary objective is to offer unadulterated best in class quality products at the most competitive prices in consumer packaged goods , organic range of foods, consumer durables , lifestyle and luxury segment. Vision We want to build strong and resilient India by – 1. Delivering customers unadulterated and quality consumer products at competitive prices. 2. Following 100% disclosure policy of ingredients on Sahara Q Shop products 3. Bring in innovation on Sahara Q Shop products at great speed
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Challenges Targets are given verbally , no consequence management Process compliance needs improvement Store inventory not known to sales person Expiry in process food-15% Expiry in staples-7-8% CDIT expiry might come in bulk in near future No clear policy on expired material, occupy large space in warehouses Information flow is erratic
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by MARKETING
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Functions Functions of sahara’s marketing team Give inputs for new products Launch campaigns for various products Market research Give support to products near expiry by promoting them Handle ATL and BTL planning
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Initial market research • Identify buying trends and consumption pattern of Indian customers • Capture regional eccentricities in buying behavior • Study patterns specific to different income groups Following were the objectives for market research when business started
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by State No. of Respondents State No. of Respondents State No. of Respondents State No. of Respondent s HP 62 Arunachal 5 Chattisgarh 839 AP 1168 Chandigarh 14 Assam 461 Goa 15 South 1168 Haryana 637 Bihar 249 Gujarat 1209 Punjab 247 Jharkhand 1249 MP 2421 Delhi 122 Orissa 2339 Maharashtra 447 Rajasthan 3961 Tripura 53 West Zone 4931 UP 441 West Bengal 863 Uttarakhand 235 East Zone 5219 North Zone 5719 All India 17040 • Families with family size of more than 15 not considered • families with per capita consumption of more than 10 kg of atta not considered, as per national sample survey, highest is rural punjab at 9.2 kg • families with per capita consumption of more than 5 kg of dal not considered • families with per capita consumption of more than 5 kg of oil not considered • families with per capita consumption of more than 15 kg of rice not considered, as per national sample survey, highest is rural orissa at 13.92 kg Sample universe captured
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by National figures 50.5%49.5% Occupation Business Service 19.46% 31.42% 20.26% 10.02% 18.83% Monthly Income Less Than 5000 5000 - 10000 10000 - 15000 15000 - 20000 Above 20000 • The monthly income of 50% respondents is below Rs. 10,000 • There is an equal divide between service & business class - Demographics
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Monthly Income National North East West South Less Than 5000 19% 25% 18% 17% 22% 5000 - 10000 31% 24% 38% 32% 31% 10000 - 15000 20% 17% 22% 21% 24% 15000 - 20000 10% 14% 7% 9% 7% Above 20000 19% 21% 15% 21% 16% 0% 5% 10% 15% 20% 25% 30% 35% 40% • 55% respondents in East region earns less than Rs. 10000 per month • North & west, at 21%, has the highest percentage of respondents earning more than Rs. 20,000
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Conclusions In 88% of the families surveyed, the male of the house goes for grocery shopping A substantial number of households surveyed depends on home produced Wheat & Rice(21% & 15% respectively) UP has the highest number of households using home grown staples followed by Himachal Pradesh & Rajasthan UP has the highest per family consumption of atta at 29 kg per month, whereas Punjab has the highest per capita consumption at 5.5 kg Packed atta has quite low penetration across India barring few states like Punjab, Delhi Arhar dal has 64% share in customer basket, though in North it’s at 41%. Chana Dal has 34% share in North owing it to states like Rajasthan & HP Against the national average of 3.76 kg of family consumption, East zone averages around 4.08 kg followed by West at 4.04 Gujarat has the highest consumption of edible oil at 7.21 kg per family against the national average of 4.81 kg Refined oil is the most used oil in India with 55% share, though in North & East zone has high percentage of Mustard Oil at 42% & 54% respectively
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Conclusions Whole spices are preferred by customers over powdered ones except in West zone where whole spices have quite low penetration at just 18% East & South are the largest rice consuming markets, with family consumption of 29 kg & 32 kg respectively against the national average of 17.4 kg In high consumption markets of rice, close to 70% customers prefers to buy rice below Rs. 25 per kg, wherein customers in low consumption markets pay a relatively higher price The penetration of breakfast cereal is quite low in India, East zone has only 15% customer buying breakfast cereals
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Marketing plan development • Corporate communication team gives a marketing plan and it’s costing • Again Q Shop marketing team brainstorm on that and gives it final shape in terms of costing and media used • Marketing team also manages BTL plans as and when new offers come from business intelligence team Sample of the print media plan sheet: Name Edition Language Size Hue Creative GT Focus Dainik jagran All UP+UK Hindi 80cc half Color Product selling there Yes
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Marketing campaign launching This information marketing team gets from the sales data Parameters used in deciding which product and area to choose for building a campaign For example • Place: UP west • Product name: Amla hair oil • Reach of the product: Medium • Buying behavior: Local market
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Some of the promotional material .
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by FIELD OPERATIONS
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Field operations training was divided into two parts: • A brief overview of business by Sh. Manish Jain Ji. • Visit to a CoCo (Company owned company operated retail store)
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Brief overview Indian grocery market is about: $450 billion Q Shop market share is currently miniscule hence there is a lot of growth opportunity. In simple language Sahara Q Shop is a FMCG cum retail company (as they are using multibrand product in retail outlets also) Channels through which Q Shop sells it’s products: • General trade-Sells it’s products to distributors which in turn sells it to kirana stores etc. • Retail stores-Q Shop owns some retail stores and operates them called CoCo. Q shop sells it’s products to various retail stores owned by other people called FoFo( franchisee owned franchisee operated),CoRo(company owned retailer operated) • QMS-Q mobile shop is a moving vehicle eg. about 87 vans , that have different routes which sells Q Shop products at various pre-determined selling pit stops in their routes. • E-commerce-E-commerce channel is the online store of selling Q Shop products. • CCC-CCC is city connect centre , new channel brought into Q Shop .It’s a warehouse cum retail store came into being to expand Q shop reach and also decentralize the warehousing hierarchy.
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by What is retail ? Retail is selling in smaller quantities of products directly to the customers. Retail is selling in smaller quantities of products directly to the customers. Q Shop retail numbers: • Number of states-15 • Number of cities-507 • Number of CoCo-171 • Number of FoFo- 1077
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by CoCo store in Banisquare , sector -47, Gurgaon Some empty shelves Offers at store Lower shelves Visit to CoCo Opening time: 8:30 AM Closing time:9:30 PM
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Store operations Ways of accepting payment at the store • Cash • Credit Card • Sodexo coupons • Cheque Activities at the store RECEIVING PRODUCTS FILL THE SHELVES HELP CUSTOMERS CREATE BILL & COLLECT PAYMENTS PRODUCTS ARE RECEIVED FROM SAHARA QSHOP WAREHOUSE/ DC  Products are placed attractively  Shelves/racks should always be full, neat and clean  Smile  Help customers  Never argue  Be polite and courteous to customers  Smile  Create bill for all items purchased  Present the bill  Collect the payment  Thank the customer  Smile
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Stock filling procedure at the Store Peridically e-mail sheet comes to the store how much stock of various SKUs is teher in their warehouse* Sheet is filled up with the required items and sent to head office. Processing of procuring material etc. is done in head office Ultimately material is delivered at the store 2 Copies of GRN(Goods receipt note) are made one for the store and one for the warehouse(Stamped GRN), if material is short /expired mentioned on warehouse GRN itself
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Challenges 1. No physical inventory check done till now 2. Delivery of material is many a times delayed 3. No planogram followed 4. Too many registers( about 17) at the stores for various documentation 5. Material before 45 days of expiry date must be received by the stores but in other such company that time is about 60 days.
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by RETAIL ACCOUNTANCY
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Retail Accountancy is mainly supported by POS system whose data is integrated into SAP for reconciliation: • Cash Collection Money is collected in four forms: – Cash – Cheque – Credit Card – Sodexo Coupons
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by QMS Cashier Area Executive/Regional Manager Commercial Executive Transfered to Bank via CMS system Report Cash CMS Cash Collection FOFO Model Franchise Owner Area Executive Transfered to Bank via CMS system Pays Cash
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Account Receivables Store Manager • Enter Sales in POS and to mail to finance every day in exc el format • Transfer cash through CMS and to update finance about the same • Sodexo Coupons are sent to finance team once every month SAP Team • Update Cash sales in SAP against SAP id of each store • Credit Card entry in SAP to be done by a team in Mumbai Finance • Reconcile cash sales , credit sales with the bank accounts and expenditure • Sudexo coupons are to be reimbursed with the concerned company • In case of any discrepancies , finance executive has to call store manager for the corrections • Update SAP after final reconciliation
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Account Payables Purchase • Release Purchase Order(PO) to Vendor according to negotiated rates and terms Vendor • Send invoice along with goods to warehouse SCM • Receive goods in warehouse, prepare its Good Receipt Note ( GRN) and enter in SAP • Send GRN and invoice to finance Finance • MIRO reconciliation is done with the help the following documents • Invoice • PO Copy • GRN Copy • Transport Copy • Need to check rate and quantity in invoice is according to Purchase order • Payment is released according to credit terms • Update data in SAP after the reconciliation
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by WATER
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by WATER Water as a product has a separate supply chain team ( Production/ Transport/ Operations) Natural Mineral Water • Available in 250 ml, 500 ml and 1 ltr bottles • Nature water is filtered without any contaminants, natural or man made Package Drinking Water • Available in 250 ml, 500 ml, 1 ltr and 2 ltr bottles and jar of 20 ltrs • Treated through a seven step purification process Soda • Available in 600 ml bottles • It has been introduced quite recently
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Contribution of Package drinking water to total revenue from water is 60% while that of Natural Mineral Water is 40% • Channels for water SCM is different from other products. They are distributed mainly though channel 30 (Distributor) and channel 40 (Stockist). It is also distributed through Retail channel, though demand is very less in it • Current month sales(June’2014) through water division is around 6 Cr • There are around 2000 Distributors all over India WATER
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Payment is received from distributor against order Order is placed to plant. Transport Arrangement to be made Stock is transported from vendor to distributor end Invoice from vendor and distributor receiving is sent to finance WATER SCM
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PRODUCT
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Production of the goods according to demand provided by Supply chain team. They • Coordination with vendor at external end along with purchase and quality team internally to endure product is manufactured in right time with right quality and at right price. • Coordination with marketing and legal team for art work of the labels used for packaging of the materials. • Fix raw material and packaging material cost with vendor and also negotiate best processing cost with them • Product team is divided according to type of product- Food and Non Food. Food team is further divided into Staples and Processed foods whereas Non Food is divided into Personal Care and Home Care Functions of Product Team
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Process Followed Schedule demand from SCM Requisition of Performa Invoice(PI) from Vendors RM Cost and Packaging material are fixed . Vendor to quote processing cost PI to be send to purchase ( min 3 quotations ). Selection of vendor to be done Production executive based at plant is responsible for production Quality team is intimated for quality checks at production site SCM is intimidated for logistics arrangements
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by POINT OF SALE
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by POS Architecture S POS S POS S POSInternetC POS • Software purchased by Sahara Q Shop from Polaris Systems. It is used to register Sales and other details though all company and franchise stores throughout India • It works on client- server architecture • Client (SPOS known as Store Point of Sale) is deployed at every store • Server (CPOS : Central Point of Sale) is deployed at IDC Mumbai. Data is stored in servers located in IDC Mumbai
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Store POS SPOS is deployed in form of Retail XL interface. It has three basic functions: • RXL Base – It is used for recording inward movement of goods into the store from warehouse – Inward material will be added to inventory of store • RXL Pos – Its purpose is to do billing and record data – Store Inventory gets updated according to sales • RXL Viewer – It is used to generate reports : daily sales, store inventory etc • At QMS, mobile machine is deployed which has in-build SIM cards and thus connected to CPOS using GPRS
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Client POS • CPOS is deployed at IDC Mumbai and it is connected to all SPOS present in all stores/QMS through internet • Updating price/promotion details – If price of a particular item gets changed, it is updated in CPOS which will sync all SPOS. CPOS will make a tag which is transferred to all SPOS through internet. It has two files : • .txt - > tag information • .zip -> all details
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Client POS Registration of New Store/Franchise – For registration of new franchise/store, Business development or Area Manager mails to project team which further mails it to IT team with the following details : • SAP CODE • Store Name • Store Address • State • PIN Code • Delivery Plan ( Warehouse from which store will be supplied) – IT team mails all details to representative from Polaris Company for new license. Polaris representative to perform following functions : • Creation of new license • Database creation • System configuration ( Remote connection)
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by BUSINESS INTELLIGENCE
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Objectives • Keep management updated about market trends • Analyze sales of different type of products and channels • Suggest to the management steps that need to be taken to improve profitability
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by 60% 10% 15% 15% Sales Staples Non Food Processed Foods Water • To penetrate into rural market, new channel -> Super stockist has been added who will further distribute to sub distributors in rural areas. Margin given to super stockist will be (X – 5)% where X = margin from PTD (price to distributors) • Focus will be now on few products and SKUs. Personal Care contribution to sales in quite low, so most of products (except soaps and oil) are in process of elimination. Out of earlier 349 products , now only 69 SKUs and 19 products will have focus in General Trade category General Trade
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by General Trade • A new channel CCC (City connect centre) has been added to improve efficiency and reduce overhead costs. Its salient features are : – It is a non-conventional distribution channel – Business Development and Distribution of a particular area will be managed by CCC only – Reduction of number of warehouse as it will decrease turnaround time plus there has been decrease in number of products. Right now number of warehouse in UP has been reduced from 11 to 7 with opening to 8 CCCs. Target is to have 3 warehouse and 18 CCCs all over Uttar Pradesh
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Retail • We are turning our stores into Multi brand stores. We will allow our stores to sell non competing products of other brands. It will increase footfall as stores will be able to fulfill complete basket of a consumer • No of products has been reduced to 60 in number and having 224 SKUs
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PURCHASE
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Functions of Purchase • Procuring Materials: Procure all necessary materials needed for production or daily operation of the company or government organization. In a retail environment, the purchase department makes sure there is always sufficient quantity of product on the shelves or in the warehouses to keep the customers happy and keep the store well-stocked. • Evaluating Price: To evaluate whether it is receiving these materials at the best possible price in order to maximize profitability. Purchase department may communicate with alternate vendors, negotiate better pricing for bulk orders or investigate the possibility of procuring cheaper materials from alternative sources as part of their daily activities.
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Paperwork and Accounting: Purchase department handle all of the paperwork involved with purchasing and delivery of supplies and materials. Purchase ensures timely delivery of materials from vendors generates and tracks purchase orders and works alongside the receiving department and the accounts payable department to ensure that promised deliveries were received in full and are being paid for on time • Policy Compliance: Purchase departments handle all of the paperwork involved with purchasing and delivery of supplies and materials. Purchase ensures timely delivery of materials from vendors generates and tracks purchase orders and works alongside the receiving department and the accounts payable department to ensure that promised deliveries were received in full and are being paid for on time Functions of Purchase
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PURCHASE ORDER • Purchase orders are normally accompanied by terms and conditions which form the contractual agreement of the transaction • The supplier then delivers the products or service and the customer records the delivery (in some cases this goes through a goods inspection process) • An invoice is sent by the supplier which is cross-checked with the purchase order and documents specifying which goods have been received • The payment is then made and transferred to the supplier TYPES OF PURCHASE ORDER • Standard - a onetime buy • Planned - an agreement on a specific item at an approximate date • Blanket - an agreement on specific terms and conditions: date and quantity and amount are not specified Purchase Order
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Purchase Order Recognition and description of need Transmission of need Selection of Source to satisfy the need Contracting with the accepted source Following up with the source Receiving and inspecting material Payment and closure of the case
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • A purchase requisition is a request sent to the purchase department to procure goods or services. It is originated and approved by the department requiring the goods or services. • Typically, it contains a description and quantity of the goods or services to be purchased, preferred make, a required delivery date, account number and the amount of money that the purchase department is authorized to spend for the goods or services. • A purchase requisition is owned by the originating department and should not be changed by the purchase department without obtaining approval from the originating department. This important distinction (e.g. essential control) is not clearly defined in some of the more popular integrated procurement software systems on the market today. • A purchase requisition is not a purchase order and therefore should never be used to purchase goods or services or be used as an authorization to pay an invoice from a supplier or service provider Purchase Requisition
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by QUALITY
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality control, quality assurance and quality improvement How SQS achieves Quality Quality System Design Product Design Selection of Vendors Quality of Raw Materials Processes Manufacturing Control Post Manufacturing Control Inspection and Analysis Complaints Handling and Improvement
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Principals/Standards based on HACCP, ISO 9001 (QMS), ISO 22000 (FSMS), BIS, FSSAI norms • Product Specific Manuals • Includes process steps, specific HACCP Monitoring plan, Process flow diagram, RM-FG specs, Test methods, Formats, sampling plan & SOPs • Covers Good Manufacturing Practices (GMP), Good Hygienic Practices (GHP), OPRP (Operational Pre-Requisite programs), CCP (Critical Control Points) • 100 point vendor selection criteria to assess vendor facility based on FSSAI recommendations. • Built in QI (Quality Index) that captures & analyses data related to Raw/packaging Materials, Process, Package & Finished Product for each Product & Batches • SQMS includes our labs based in Sahibabad, LKO, Patna equipped to conduct physical, chemical, microbial test & adulteration • The SQMS Lab manual covers test methods which are based on FSSAI, BIS, AOAC guidelines Sahara Quality Management System
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • At Sahara, each Vendor is selected post audit, based on 100 Point Checklist on guidelines of FSSAI, ISO – 22000, ISO - 9001 & Global food safety standards (BRC norms) • The checklist covers requirements for Quality & Food Safety Systems & is divided into CRITICAL, MAJOR & MINOR categories • Acceptance criteria is a score of Min. 80% with all CRITICAL requirements complied 100 point audit Checklist covers • Compliance to legal/statutory requirements • Infra-Structure • Quality Control • Product Protection • In-coming material control • Processing Control • Final product Control • Cleaning, sanitation practices • Employee Hygiene • Pest Control • Training • Quality Assurance • Warehousing and Transportation practices • Corrective and preventive action plan • Weights and Measures 100 point audit Checklist
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by For Product design following points are taken into considerations • Shelf life studies • Product Packaging Compatibility • Complete product analysis including adulterants • Nutritional Claims Selection of Vendors • Following steps in order are taken before finalizing any vendor: • Self-Assessment based on 100 point checklist by Vendor packer. • Initial Audit by QA team at vendor site & share the assessment sheet with vendor • Preparation of Audit finding summary report with critical and major gaps for corrective action. • Follow up for the corrective action taken by vendor • Verification for the closure of gaps • Site approval and agreement • Trials and commercial production • Continuous monitoring and improvement Product Design and Selection of Vendors
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Raw material and packing quality assurance • Fumigation of raw material in case of staples • GMP Verification & Pest Control • On-Line testing & monitoring • Finished product quality control • Storage of finished product • Terminal inspection • QC release note • Dispatch of the Final Product Quality in Manufacturing and Post Manufacturing(1/3)
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by All dispatches to warehouse are post Positive release by Quality Assurance • FG samples are sent to Sahara Laboratory for final analysis for checking of Physical, Chemical, Micro- Biological & different type of Adulterants • FG ready is checked for sealing, coding, count, weights in Terminal inspection • Product QC release is based on satisfactory results of FG test Lab report and terminal inspection. • If Samples fails in Sahara Lab test reports, the vendor packer & product team shall be informed and suitable corrective and preventive actions are initiated Quality in Manufacturing and Post Manufacturing(2/3)
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Additional Tests done by Sahara Q-Shop, not specified in FSSAI • Microbial standards in corn flakes/biscuits/papad/namkeens • Limits for acidity, pH, Salt in Pickle • Moisture, Total ash, fat, pH in biscuits • pH in Ketchup • Fat, Salt, Saturated fat in vermicelli Adulteration tests done by Sahara Q-Shop • Addition of non-permitted color, use of rancid oil (presence/absence tested) in Chips • Addition of non-permitted color (presence/absence) in jams • Usage of rancid oil & argemone oil (presence/absence) in noodles • Random checks for addition of Cane Sugar syrup/invert sugar (C4 Sugars) in Honey • Synthetic colors in turmeric, besan, namkeens • Cotton seed oil, castor oils etc. in mustard oil • Argemone seeds in Rai, khesari daal in pulses Quality in Manufacturing and Post Manufacturing(3/3)
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by HoReCa
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Horeca (or HORECA) is the sector of the food service industry that consists of establishments which prepare and serve food and beverages. The term is a syllabic abbreviation of the words Hotel/Restaurant/Caterers HoReCa Hotels • 1980 units • 21% Growth Rate Restaurant • 1.5 Million Outlets • US 13 $ Billion • 48%Growth Rate Caterers • US 5$ Billion • 20% Growth Rate
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by HoReCa Channels HoReCa Direct Institutional Distribution
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by HoReCaCompetition in the Market Competition in the Market Internal - Specialist - Wholeseller - Importer External - Metro - Carrefour - Best Price Challenges Faced Internal • Sourcing • Warehousing: - not able to locate the warehouse • Technology External •Delivery: - Delay in delivery • Receivables:- Delay in Payments • Market Awareness
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by HoReCa SegmentsCompetition in the Market 40% 30% 30% Max Selling Products Oil Sugar Rest 50% 30% 20% Segment Revenue Caterars Hotels Restuarants
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Supply Chain Management
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Supply chain management (SCM) is the management of the flow of goods. It includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Interconnected or interlinked networks, channels and node businesses are involved in the provision of products and services required by end customers in a supply chain. Value Chain Model in Sahara Q-Shop SCM Inbound • Sourcing of Vendors • Purchase of Raw Materials Operations • Manufacturing of Goods • Quality Check Outbound • Delivering it to warehouses and Customers
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by SCM Structure Sales Projection Production Plan Category or Product Team Master P.O. Inventory Team P.O. Logistics Vendor Warehousing Customer
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Bakoli, Delhi NCR. • Kanpur, U.P. • Jaipur, Rajasthan. • Bhiwandi, Maharastra for West India. • Muzzafarpur, Bihar for East India. • Hyderabad, Andhra Pradesh for South India Mother Warehouses
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Retail Operations
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Sales and Distribution in Retail • Sales Target is given to COCO stores based on the 4 months average sales of the store. • Whereas, the incentives to FOFO store is given based on the sales volume – On and above the sales of INR 200,000 the PTD or price to distributor is given to the franchise. Otherwise PTR (Price to Retailer) is given to the franchise on below INR 200,000 sales. Challenges • Pending GRN • Products in POS not updated in terms of price • MRP differences • Stock Availability Retail Operations
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Ways to use learning in Q Centres Q CentresQ Shop Forward integration Q Centres Q Shop This would be of great help in creating synergy between Q Shop’s forward integration into Q Centres in terms of sales targets, supply chain, relationship management, finances etc.
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Quality: Q Centre can inbibe best practices in terms of Quality in QCentres to make a whole some Q umbrella brand in terms of quality and consistency. Retail operations and planning/Supply chain : Operations and supply chain in Q Shop can be used in Q Centres in terms of sourcing,logistics. Purchase/Accounting: We can use Q shop procedures interms of purchase and accounting in Q Centres also. Marketing: Way of working in terms of coordination with corporate entities can be used in marketing of Q Centres. HoReCa: Q Centres interms of business with bulk buyers such as cateres,Institutions etc. can get practices and procedures from HoReCa of Qshop which would help us is getting a ready made template in terms of how to approach and close the deals. IT : In terms of IT we can use existing infrastructure of IT in Q Shop in our own Q Centres and also collaborate with them in terms of practices and procedures. Revenue generation: We can also take the existing practices in terms of sales targets areawise , vertical wise etc. Ways to use learning in Q Centres
● LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by THANK YOU AND SAHARA PRANAM

More Related Content

PPTX
Sales And Distribution of Cadbury
byBhavin Agrawal
 
DOCX
Aii
byanil.patra
 
PDF
Hypermarketsgrowthandchallengesperspectiveinindia
byParvez Khan
 
PPTX
NEXUS SOLUTIONS
byNational Management Olympiad
 
PDF
Chocolate manufacture
byMousumi Kabir
 
PPTX
Patanjali Analysis
byRohit Garg
 
PDF
Harshad sales agency mother dairy
byharshad trada
 
PDF
DAIRY INDUSTRY: MARKET ANALYSIS AND MARKETING STRATEGIES
byPixelSutra Design Services Pvt. Ltd.
 
Sales And Distribution of Cadbury
byBhavin Agrawal
 
Aii
byanil.patra
 
Hypermarketsgrowthandchallengesperspectiveinindia
byParvez Khan
 
NEXUS SOLUTIONS
byNational Management Olympiad
 
Chocolate manufacture
byMousumi Kabir
 
Patanjali Analysis
byRohit Garg
 
Harshad sales agency mother dairy
byharshad trada
 
DAIRY INDUSTRY: MARKET ANALYSIS AND MARKETING STRATEGIES
byPixelSutra Design Services Pvt. Ltd.
 

What's hot

PPT
Haldirams
byviikkie
 
PPTX
establishing haldiram in china/ hongkong
bypapainew
 
PPT
Delhi Milk Scheme
byKiritKene
 
PPTX
ITC Ltd- FMCG - Marketing Managemnt
byVineethJose5
 
PPTX
Departmental stores
byKanwalnain Kaur
 
PPTX
reliance fresh
byRiaSingh42
 
RTF
Document2
bySiddharth Daga
 
PPTX
Patanjali- The great Indian Company
byAshish Otwal Rajput
 
PPTX
Go cheese
bySHUBHAM MORGAONKAR
 
PPTX
Haldirams
byVinish Sharma
 
PPTX
Presentation On Haldiram
byvarun23oct
 
PDF
Haldiram - Marketing PPT
byKaran Jain
 
PPTX
" Diletto Carnation " ice-cream business proposal for Walls Presentation
byShehroz Adil
 
PPTX
New international market for business
byShubham Patil
 
PPTX
A case study on Parle Agro
byKevin John
 
PPTX
CATCHMENT SURVEY AT BIGBAZAAR(RAIPUR)
byChandresh Shah
 
DOCX
operation techniques by parle agro and pepsiCo
byRadhika Agrawal
 
PPTX
Big Bazaar
byjennna
 
PPTX
Haldiram races past MNCs and regional rivals
byPrajakta Shinde
 
PDF
P&G : Marketing Capabilities
byMehul Kamra
 
Haldirams
byviikkie
 
establishing haldiram in china/ hongkong
bypapainew
 
Delhi Milk Scheme
byKiritKene
 
ITC Ltd- FMCG - Marketing Managemnt
byVineethJose5
 
Departmental stores
byKanwalnain Kaur
 
reliance fresh
byRiaSingh42
 
Document2
bySiddharth Daga
 
Patanjali- The great Indian Company
byAshish Otwal Rajput
 
Go cheese
bySHUBHAM MORGAONKAR
 
Haldirams
byVinish Sharma
 
Presentation On Haldiram
byvarun23oct
 
Haldiram - Marketing PPT
byKaran Jain
 
" Diletto Carnation " ice-cream business proposal for Walls Presentation
byShehroz Adil
 
New international market for business
byShubham Patil
 
A case study on Parle Agro
byKevin John
 
CATCHMENT SURVEY AT BIGBAZAAR(RAIPUR)
byChandresh Shah
 
operation techniques by parle agro and pepsiCo
byRadhika Agrawal
 
Big Bazaar
byjennna
 
Haldiram races past MNCs and regional rivals
byPrajakta Shinde
 
P&G : Marketing Capabilities
byMehul Kamra
 

Similar to 156 shop

PPTX
Walmartbigbazaar 090412073018-phpapp02
by19870
 
PPT
Service Marketing Management
by4rahuljain
 
PPT
Retail marketing
byRohit Heart
 
PPTX
Retailing of food in india
byVidyut Jain
 
DOC
BIGBAZZAR
byskyranger_007
 
PDF
Retail _PPT_1(2)
byRishabh Vaidya
 
PPTX
UN.pptx Economics and Finance sector education
byShivaaySingh30
 
PPTX
Wal Mart and BIG BAZAAR : A comparitive analysis
byParas Deshpande
 
PPTX
Retail marketing
byravalhimani
 
PPTX
Retail Industry in Growing Stage
bysalmansadham
 
PDF
Consulting whitepaper driving-consumption-integrated-multichannel-retailing_0...
byGaurav Mangla
 
PPT
Retail marketing & its boom in india
bySRIBATSA PATTANAYAK
 
PPT
Retail Industry Recruitments
byBarkha_Sharma
 
PDF
Retail visit report of big bazaar
bySanket Bhawarkar
 
PDF
astudycomparativeanalysisofhulitcperformance-150222100958-conversion-gate02 (...
byBibekanandaPatra5
 
DOCX
sahara q shop project Marketing & HR
bySonu Kumar
 
PPT
Changing landscape of indian retail
bySAROJ BEHERA
 
PPT
Presentation On Future Of Indian Retail Sector
byMukesh Kumar
 
PPTX
PECULIARITIES & CHARACTERISTICS OF INDIAN CONSUMER
byAngel Mary George
 
PPTX
emerging trends (1).pptx
bydishasharma854962
 
Walmartbigbazaar 090412073018-phpapp02
by19870
 
Service Marketing Management
by4rahuljain
 
Retail marketing
byRohit Heart
 
Retailing of food in india
byVidyut Jain
 
BIGBAZZAR
byskyranger_007
 
Retail _PPT_1(2)
byRishabh Vaidya
 
UN.pptx Economics and Finance sector education
byShivaaySingh30
 
Wal Mart and BIG BAZAAR : A comparitive analysis
byParas Deshpande
 
Retail marketing
byravalhimani
 
Retail Industry in Growing Stage
bysalmansadham
 
Consulting whitepaper driving-consumption-integrated-multichannel-retailing_0...
byGaurav Mangla
 
Retail marketing & its boom in india
bySRIBATSA PATTANAYAK
 
Retail Industry Recruitments
byBarkha_Sharma
 
Retail visit report of big bazaar
bySanket Bhawarkar
 
astudycomparativeanalysisofhulitcperformance-150222100958-conversion-gate02 (...
byBibekanandaPatra5
 
sahara q shop project Marketing & HR
bySonu Kumar
 
Changing landscape of indian retail
bySAROJ BEHERA
 
Presentation On Future Of Indian Retail Sector
byMukesh Kumar
 
PECULIARITIES & CHARACTERISTICS OF INDIAN CONSUMER
byAngel Mary George
 
emerging trends (1).pptx
bydishasharma854962
 

156 shop

  • 1.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by SAHARA Q SHOP RETAIL TRAINING RAHUL SINGH NISHANT KALRA RAVI GUPTA
  • 2.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Agenda INDUSTRY OVERVIEW INTRODUCTION NEW PRODUCT DEVELOPMENT BUSINESS EXCELLENCE MARKETING FIELD OPERATIONS RETAIL ACCOUNTANCY WATER PRODUCT POINT OF SALE BUSINESS INTELLIGENCE PURCHASE QUALITY HoReCa SUPPLY CHAIN MANAGEMENT RETAIL OPERATIONS
  • 3.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by INTRODUCTION
  • 4.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by INTRODUCTION = Q = Quality = Purity = Our Mission • Sahara Q Shop is a mega quality consumer merchandise retail business from Sahara India Pariwar. Its aim is to provide pure, and adulteration-free products to the esteemed citizens of the country. Sahara Q Shop's unbeatable advantages • Pure, Adulteration-free and Quality products. • 100% disclosure policy. • 100% right weight/quantity. • Wide range of products consisting of: – Staples – Processed Foods – Personal Care Products – Beverages – Home Care Products
  • 5.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by INDUSTRY OVERVIEW
  • 6.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by 3.6 Consumer expenditure estimated to be USD3.6 trillion by 2020 vis-à-vis USD1.0 trillion in 2010 Rising income and demand for quality products to boost consumer expenditure 2010 2020E India consumption expenditure (USD trillion) 1.3 Indian retail one of the fastest growing markets in the world due to economic growth Retail market in India to reach USD1.3 trillion by 2020 from USD0.5 trillion in 2012 2012 2020E Indian retail market size (USD trillion) 220 CAGR: 30.0%Favourable government policies to boost investor confidence and thereby investments across modern retail formats Modern retail market to expand to USD220 billion by 2020 from USD27 billion in 2012 2012 2020E Indian modern retail market size (USD billion) Source: PWC, Economic Times, Aranca Research Notes: CAGR - Compound Annual Growth Rate, E - Estimate 27 CAGR: 12.7% 0.5 CAGR: 13.9% 1.0
  • 7.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by 100 CAGR: 7.6% FMCG market expected to increase to USD100 billion by 2025 from USD12 billion in 2006 Robust consumption, rural markets to augment FMCG market 2006 2025E FMCG market in India (USD billions) 67,100 CAGR: 19.6% Increasing participation from foreign and private players to boost retail infrastructure Modern retail stores projected to reach 67,100 by 2016 from 11,192 in 2006 2006 2016E Modern retail formats (store counts) 8,500 Rising number of tier-2 and tier- 3 cities to enhance supermarket space in the country Supermarkets to total 8,500 by 2016 from 500 in 2006 2006 2016E Supermarkets in India Source: indiaretailing.com, Aranca Research Note: CAGR - Compound Annual Growth Rate CAGR: 32.8% 500 11,192 12
  • 8.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Consolidation Expansion Conceptualisation 2010 onward 2005–10 Large scale consolidation Movement to smaller cities and rural areas More than 5–6 players with revenues more than USD700 million • • Substantial investment commitmentsby large Indian corporate Entry in food and general merchandise category Pan-India expansion to top 100 cities Repositioning by existing players • 1990–05Initiation • Pure play retailers realised the potential of the market Most of them in apparel segment • Large scale entry of•• international brands FDI in single-brand retail up to 100 per cent from 51 per cent Approval of FDI limit in multi- brand retail of upto 51 per cent Rise in private label brands by retail players Sourcing and investment rules for supermarkets were relaxed Pre 1990s • • • Manufacturers opened their own outlets • • • • • Source: Technopak Advisors Pvt Ltd, Firstpost, Aranca Research
  • 9.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by given brand, certified product many product lines of different 24X7 access, saves time, and Source: Aranca Research Note: IT- Information Technology Highly convenient as it provides ensures secure transaction It is an online shopping facility for buying and selling products and services; the facility is widely used for electronics, health and wellness e-Trailers One-stop shop for customers; brands on display Display most of convergence as well as consumer/electronic products, including communication and IT group Convergence retail outlets Customers have more choices as many brands are on display Focus on particular product categories and carry most of the brands available Multi-branded retail shops Complete range available for a quality Exclusive showrooms either owned or franchised out by a manufacturer Mono/exclusive branded retail shops
  • 10.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by
  • 11.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Market size over the past few years (USD billion)The retail sector in India is emerging as one of the largest sectors in the economy 518 By 2012, the total market size reached USD518 billion, thereby registering a CAGR of 7.0 per cent since 1998 368 CAGR: 7.0% 278 238 204201 1998 2000 2002 2004 2006 2008 2010 2012 Source: Deloitte, indiaretailing.com, Economist Intelligence Unit, Euro monitor, Aranca Research 424 321
  • 12.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Market break-up by revenues (2012) Food & Grocery11% 3% 3% 4% 5% Appareal Mobile and telecom Food service Jewellery6% 60% Consumer Electronics 8% Pharmacy Others Organised retail penetration (2012) Contribution to organised retail (2012) 8% Food & Grocery11% 20% Appareal Unorganised retail penetration Mobile and telecom Food service 33% Jewellery8% Consumer Electronics Organised retail penetration 6% Footwear 7% 92% 11% Others Significant scope for expansion in organised retail 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2012 2020 Unorganised retail penetration Organised retail penetration 8% 20% 92% 80%
  • 13.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PRODUCT KNOWLEDGE
  • 14.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PRODUCT KNOWLEDGE Products profile Food Home care Personal care Q Water CDIT Classic Special Value Value: Product in this variety is economically priced compared to other two varieties Special: Special is of medium variety priced between the other two varieties Classic: Classic is of premium variety of Q Shop products.
  • 15.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Unique points of Q Shop products In staples sourcing is from single source Three layer of quality check is followed in product manufacturing, Sahara Q Shop Quality Advisory Board comprises 50 well- known scientists, 250 senior quality advisors and 500 associate quality assurance executives. 100% disclosure policy in staples 100% right weight/quantity.
  • 16.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Staples The best quality wheat goes through a multi-stage cleaning process before it is ground in modern hygienic chakki plants to obtain perfect texture, nutritional values, flavour and taste Sahara Q Refined Soyabean Oil is extracted from selected quality soya seeds using latest technology which adheres to our promise of delivering best quality and unadulterated oil enriched with Vitamin A, D2 and E to keep you healthy. • M-30/31 Grade sugar with no harmful chemicals • Hygienic - untouched by hand • Free flowing sparkling white grains • 100% vegetarian • Best quality, unadulterated Uniquely processed & hygienically packed. Sahara Q Pulses are carefully selected from the finest quality produce and adhere to our promise of delivering best quality. Storage Conditions:
  • 17.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Home care Washing Powder With Lemon Extracts Water Softening Technology for Clean And Fresh Smelling Clothes With Sandal, Champa, Sugandham, Pooja & Divine Fragrance The pure and natural aroma of Q Agarbatti fills your environment with bliss and calmness. It’s five unique fragrances elevate your mind and soul and bring positive energy in your home DISHWASH ACTIVE LIQUID WITH LIME & VINEGAR Dish Wash Bar is formulated with lime which enables removal of oil and grease, while the vinegar enables removal of bad odour. Advanced Detergent Cake with power of Optical Whiteners & Ultramarine Blue for sparking white cuffs & collars.
  • 18.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • It is a unique soap blended with fresh milk, pure almond oil & saffron to provide you a young, healthy & radiant skin tone. • Enriched with Kesar, Milk & Badam Oil for Perfect Glowing skin. The rich combination of 12% Amla extract and Olive oil promotes hair growth and pigmentation.In addition to preventing premature graying, it also strengthens hair roots, thereby preventing hair fall.The result is rejuvenated hair with a rich, natural shine and silky texture. It also prevents the splitting of hair at ends. Q Super White toothpaste is carefully formulated to offer the best protection from plaque. It is ideal for gum protection and thus gives a complete Dental Care. • It has special skin toners for tough male skin, which fights to decrease hyper pigmentation. • It also provides protection from UV rays. Personal care
  • 19.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Water and CDIT Q Natural water has a distinctly sweet taste due to its fine balance of minerals and virgin origin. The heavenly climes of the Himalayan foothills, its valleys and the rich flora impart a characteristically fresh sweetness to the water.
  • 20.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by NEW PRODUCT DEVELOPMENT (NPD)
  • 21.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Parameters considered for launching a new product Growth in that area Margin on product Filler product needed in that category to complete the family of products
  • 22.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Process of developing new product Identification of category of product Unique elements identification (eg. anti dandruff , shiny hair etc.) R & D team and Product team check feasibility of such product. Product gets formulated and dry run happens Product sent to external lab to check for harmful chemicals etc. again Internal sample ( with actual pckaging ) sent to selective people( About 50) to give feedback Atwork and physical structure gets finalized in tandem with product and marketing team commercial run/Manufacturing starts
  • 23.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Challenges No soft launch or test market before launching as done by other such companies No clear procedure of finding rationale to launch new product. Most of the products seem similar to competitors No way to get extensive primary data to get clear picture to launch new product and it’s market acceptability and size of the market. Product launch time is very less 1-1.5 months. New product launch methodology is reactive in nature rather than proactive , completely sales driven rather than sales driving.
  • 24.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by BUSINESS EXCELLENCE
  • 25.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Business excellence is the unit of sahara Q Shop that laydown the foundation/processes for the company to create an environment that drives the company toward the path of success. Following are the key areas that comes under business excellence Process standardisation/designing Process compliance/control Process improvement
  • 26.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by For Q Shop the current focus is on process standardization Quality Product team Quality team QVT ( Quality vigilence team) It’s closely related to quality it has created 3 layers of quality process in Q Shop
  • 27.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Mission , vision and Quality policy Mission Q=Quality=Purity=Our mission Quality Policy We at Sahara Q Shop are committed to create practices better than the best and Inspiring people to join and build a world class organization at every level to lead with authority, accept accountability and executive organizational strategies by creating a one stop shopping solution for consumers. Our primary objective is to offer unadulterated best in class quality products at the most competitive prices in consumer packaged goods , organic range of foods, consumer durables , lifestyle and luxury segment. Vision We want to build strong and resilient India by – 1. Delivering customers unadulterated and quality consumer products at competitive prices. 2. Following 100% disclosure policy of ingredients on Sahara Q Shop products 3. Bring in innovation on Sahara Q Shop products at great speed
  • 28.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Challenges Targets are given verbally , no consequence management Process compliance needs improvement Store inventory not known to sales person Expiry in process food-15% Expiry in staples-7-8% CDIT expiry might come in bulk in near future No clear policy on expired material, occupy large space in warehouses Information flow is erratic
  • 29.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • LEARNING ● HOSPITALITY ● ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by MARKETING
  • 30.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Functions Functions of sahara’s marketing team Give inputs for new products Launch campaigns for various products Market research Give support to products near expiry by promoting them Handle ATL and BTL planning
  • 31.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Initial market research • Identify buying trends and consumption pattern of Indian customers • Capture regional eccentricities in buying behavior • Study patterns specific to different income groups Following were the objectives for market research when business started
  • 32.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by State No. of Respondents State No. of Respondents State No. of Respondents State No. of Respondent s HP 62 Arunachal 5 Chattisgarh 839 AP 1168 Chandigarh 14 Assam 461 Goa 15 South 1168 Haryana 637 Bihar 249 Gujarat 1209 Punjab 247 Jharkhand 1249 MP 2421 Delhi 122 Orissa 2339 Maharashtra 447 Rajasthan 3961 Tripura 53 West Zone 4931 UP 441 West Bengal 863 Uttarakhand 235 East Zone 5219 North Zone 5719 All India 17040 • Families with family size of more than 15 not considered • families with per capita consumption of more than 10 kg of atta not considered, as per national sample survey, highest is rural punjab at 9.2 kg • families with per capita consumption of more than 5 kg of dal not considered • families with per capita consumption of more than 5 kg of oil not considered • families with per capita consumption of more than 15 kg of rice not considered, as per national sample survey, highest is rural orissa at 13.92 kg Sample universe captured
  • 33.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by National figures 50.5%49.5% Occupation Business Service 19.46% 31.42% 20.26% 10.02% 18.83% Monthly Income Less Than 5000 5000 - 10000 10000 - 15000 15000 - 20000 Above 20000 • The monthly income of 50% respondents is below Rs. 10,000 • There is an equal divide between service & business class - Demographics
  • 34.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Monthly Income National North East West South Less Than 5000 19% 25% 18% 17% 22% 5000 - 10000 31% 24% 38% 32% 31% 10000 - 15000 20% 17% 22% 21% 24% 15000 - 20000 10% 14% 7% 9% 7% Above 20000 19% 21% 15% 21% 16% 0% 5% 10% 15% 20% 25% 30% 35% 40% • 55% respondents in East region earns less than Rs. 10000 per month • North & west, at 21%, has the highest percentage of respondents earning more than Rs. 20,000
  • 35.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Conclusions In 88% of the families surveyed, the male of the house goes for grocery shopping A substantial number of households surveyed depends on home produced Wheat & Rice(21% & 15% respectively) UP has the highest number of households using home grown staples followed by Himachal Pradesh & Rajasthan UP has the highest per family consumption of atta at 29 kg per month, whereas Punjab has the highest per capita consumption at 5.5 kg Packed atta has quite low penetration across India barring few states like Punjab, Delhi Arhar dal has 64% share in customer basket, though in North it’s at 41%. Chana Dal has 34% share in North owing it to states like Rajasthan & HP Against the national average of 3.76 kg of family consumption, East zone averages around 4.08 kg followed by West at 4.04 Gujarat has the highest consumption of edible oil at 7.21 kg per family against the national average of 4.81 kg Refined oil is the most used oil in India with 55% share, though in North & East zone has high percentage of Mustard Oil at 42% & 54% respectively
  • 36.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Conclusions Whole spices are preferred by customers over powdered ones except in West zone where whole spices have quite low penetration at just 18% East & South are the largest rice consuming markets, with family consumption of 29 kg & 32 kg respectively against the national average of 17.4 kg In high consumption markets of rice, close to 70% customers prefers to buy rice below Rs. 25 per kg, wherein customers in low consumption markets pay a relatively higher price The penetration of breakfast cereal is quite low in India, East zone has only 15% customer buying breakfast cereals
  • 37.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Marketing plan development • Corporate communication team gives a marketing plan and it’s costing • Again Q Shop marketing team brainstorm on that and gives it final shape in terms of costing and media used • Marketing team also manages BTL plans as and when new offers come from business intelligence team Sample of the print media plan sheet: Name Edition Language Size Hue Creative GT Focus Dainik jagran All UP+UK Hindi 80cc half Color Product selling there Yes
  • 38.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Marketing campaign launching This information marketing team gets from the sales data Parameters used in deciding which product and area to choose for building a campaign For example • Place: UP west • Product name: Amla hair oil • Reach of the product: Medium • Buying behavior: Local market
  • 39.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Some of the promotional material .
  • 40.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by FIELD OPERATIONS
  • 41.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Field operations training was divided into two parts: • A brief overview of business by Sh. Manish Jain Ji. • Visit to a CoCo (Company owned company operated retail store)
  • 42.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Brief overview Indian grocery market is about: $450 billion Q Shop market share is currently miniscule hence there is a lot of growth opportunity. In simple language Sahara Q Shop is a FMCG cum retail company (as they are using multibrand product in retail outlets also) Channels through which Q Shop sells it’s products: • General trade-Sells it’s products to distributors which in turn sells it to kirana stores etc. • Retail stores-Q Shop owns some retail stores and operates them called CoCo. Q shop sells it’s products to various retail stores owned by other people called FoFo( franchisee owned franchisee operated),CoRo(company owned retailer operated) • QMS-Q mobile shop is a moving vehicle eg. about 87 vans , that have different routes which sells Q Shop products at various pre-determined selling pit stops in their routes. • E-commerce-E-commerce channel is the online store of selling Q Shop products. • CCC-CCC is city connect centre , new channel brought into Q Shop .It’s a warehouse cum retail store came into being to expand Q shop reach and also decentralize the warehousing hierarchy.
  • 43.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by What is retail ? Retail is selling in smaller quantities of products directly to the customers. Retail is selling in smaller quantities of products directly to the customers. Q Shop retail numbers: • Number of states-15 • Number of cities-507 • Number of CoCo-171 • Number of FoFo- 1077
  • 44.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by CoCo store in Banisquare , sector -47, Gurgaon Some empty shelves Offers at store Lower shelves Visit to CoCo Opening time: 8:30 AM Closing time:9:30 PM
  • 45.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Store operations Ways of accepting payment at the store • Cash • Credit Card • Sodexo coupons • Cheque Activities at the store RECEIVING PRODUCTS FILL THE SHELVES HELP CUSTOMERS CREATE BILL & COLLECT PAYMENTS PRODUCTS ARE RECEIVED FROM SAHARA QSHOP WAREHOUSE/ DC  Products are placed attractively  Shelves/racks should always be full, neat and clean  Smile  Help customers  Never argue  Be polite and courteous to customers  Smile  Create bill for all items purchased  Present the bill  Collect the payment  Thank the customer  Smile
  • 46.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Stock filling procedure at the Store Peridically e-mail sheet comes to the store how much stock of various SKUs is teher in their warehouse* Sheet is filled up with the required items and sent to head office. Processing of procuring material etc. is done in head office Ultimately material is delivered at the store 2 Copies of GRN(Goods receipt note) are made one for the store and one for the warehouse(Stamped GRN), if material is short /expired mentioned on warehouse GRN itself
  • 47.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Challenges 1. No physical inventory check done till now 2. Delivery of material is many a times delayed 3. No planogram followed 4. Too many registers( about 17) at the stores for various documentation 5. Material before 45 days of expiry date must be received by the stores but in other such company that time is about 60 days.
  • 48.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by RETAIL ACCOUNTANCY
  • 49.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Retail Accountancy is mainly supported by POS system whose data is integrated into SAP for reconciliation: • Cash Collection Money is collected in four forms: – Cash – Cheque – Credit Card – Sodexo Coupons
  • 50.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by QMS Cashier Area Executive/Regional Manager Commercial Executive Transfered to Bank via CMS system Report Cash CMS Cash Collection FOFO Model Franchise Owner Area Executive Transfered to Bank via CMS system Pays Cash
  • 51.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Account Receivables Store Manager • Enter Sales in POS and to mail to finance every day in exc el format • Transfer cash through CMS and to update finance about the same • Sodexo Coupons are sent to finance team once every month SAP Team • Update Cash sales in SAP against SAP id of each store • Credit Card entry in SAP to be done by a team in Mumbai Finance • Reconcile cash sales , credit sales with the bank accounts and expenditure • Sudexo coupons are to be reimbursed with the concerned company • In case of any discrepancies , finance executive has to call store manager for the corrections • Update SAP after final reconciliation
  • 52.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Account Payables Purchase • Release Purchase Order(PO) to Vendor according to negotiated rates and terms Vendor • Send invoice along with goods to warehouse SCM • Receive goods in warehouse, prepare its Good Receipt Note ( GRN) and enter in SAP • Send GRN and invoice to finance Finance • MIRO reconciliation is done with the help the following documents • Invoice • PO Copy • GRN Copy • Transport Copy • Need to check rate and quantity in invoice is according to Purchase order • Payment is released according to credit terms • Update data in SAP after the reconciliation
  • 53.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by WATER
  • 54.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by WATER Water as a product has a separate supply chain team ( Production/ Transport/ Operations) Natural Mineral Water • Available in 250 ml, 500 ml and 1 ltr bottles • Nature water is filtered without any contaminants, natural or man made Package Drinking Water • Available in 250 ml, 500 ml, 1 ltr and 2 ltr bottles and jar of 20 ltrs • Treated through a seven step purification process Soda • Available in 600 ml bottles • It has been introduced quite recently
  • 55.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Contribution of Package drinking water to total revenue from water is 60% while that of Natural Mineral Water is 40% • Channels for water SCM is different from other products. They are distributed mainly though channel 30 (Distributor) and channel 40 (Stockist). It is also distributed through Retail channel, though demand is very less in it • Current month sales(June’2014) through water division is around 6 Cr • There are around 2000 Distributors all over India WATER
  • 56.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Payment is received from distributor against order Order is placed to plant. Transport Arrangement to be made Stock is transported from vendor to distributor end Invoice from vendor and distributor receiving is sent to finance WATER SCM
  • 57.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PRODUCT
  • 58.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Production of the goods according to demand provided by Supply chain team. They • Coordination with vendor at external end along with purchase and quality team internally to endure product is manufactured in right time with right quality and at right price. • Coordination with marketing and legal team for art work of the labels used for packaging of the materials. • Fix raw material and packaging material cost with vendor and also negotiate best processing cost with them • Product team is divided according to type of product- Food and Non Food. Food team is further divided into Staples and Processed foods whereas Non Food is divided into Personal Care and Home Care Functions of Product Team
  • 59.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Process Followed Schedule demand from SCM Requisition of Performa Invoice(PI) from Vendors RM Cost and Packaging material are fixed . Vendor to quote processing cost PI to be send to purchase ( min 3 quotations ). Selection of vendor to be done Production executive based at plant is responsible for production Quality team is intimated for quality checks at production site SCM is intimidated for logistics arrangements
  • 60.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by POINT OF SALE
  • 61.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by POS Architecture S POS S POS S POSInternetC POS • Software purchased by Sahara Q Shop from Polaris Systems. It is used to register Sales and other details though all company and franchise stores throughout India • It works on client- server architecture • Client (SPOS known as Store Point of Sale) is deployed at every store • Server (CPOS : Central Point of Sale) is deployed at IDC Mumbai. Data is stored in servers located in IDC Mumbai
  • 62.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Store POS SPOS is deployed in form of Retail XL interface. It has three basic functions: • RXL Base – It is used for recording inward movement of goods into the store from warehouse – Inward material will be added to inventory of store • RXL Pos – Its purpose is to do billing and record data – Store Inventory gets updated according to sales • RXL Viewer – It is used to generate reports : daily sales, store inventory etc • At QMS, mobile machine is deployed which has in-build SIM cards and thus connected to CPOS using GPRS
  • 63.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Client POS • CPOS is deployed at IDC Mumbai and it is connected to all SPOS present in all stores/QMS through internet • Updating price/promotion details – If price of a particular item gets changed, it is updated in CPOS which will sync all SPOS. CPOS will make a tag which is transferred to all SPOS through internet. It has two files : • .txt - > tag information • .zip -> all details
  • 64.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Client POS Registration of New Store/Franchise – For registration of new franchise/store, Business development or Area Manager mails to project team which further mails it to IT team with the following details : • SAP CODE • Store Name • Store Address • State • PIN Code • Delivery Plan ( Warehouse from which store will be supplied) – IT team mails all details to representative from Polaris Company for new license. Polaris representative to perform following functions : • Creation of new license • Database creation • System configuration ( Remote connection)
  • 65.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by BUSINESS INTELLIGENCE
  • 66.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Objectives • Keep management updated about market trends • Analyze sales of different type of products and channels • Suggest to the management steps that need to be taken to improve profitability
  • 67.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by 60% 10% 15% 15% Sales Staples Non Food Processed Foods Water • To penetrate into rural market, new channel -> Super stockist has been added who will further distribute to sub distributors in rural areas. Margin given to super stockist will be (X – 5)% where X = margin from PTD (price to distributors) • Focus will be now on few products and SKUs. Personal Care contribution to sales in quite low, so most of products (except soaps and oil) are in process of elimination. Out of earlier 349 products , now only 69 SKUs and 19 products will have focus in General Trade category General Trade
  • 68.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by General Trade • A new channel CCC (City connect centre) has been added to improve efficiency and reduce overhead costs. Its salient features are : – It is a non-conventional distribution channel – Business Development and Distribution of a particular area will be managed by CCC only – Reduction of number of warehouse as it will decrease turnaround time plus there has been decrease in number of products. Right now number of warehouse in UP has been reduced from 11 to 7 with opening to 8 CCCs. Target is to have 3 warehouse and 18 CCCs all over Uttar Pradesh
  • 69.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Retail • We are turning our stores into Multi brand stores. We will allow our stores to sell non competing products of other brands. It will increase footfall as stores will be able to fulfill complete basket of a consumer • No of products has been reduced to 60 in number and having 224 SKUs
  • 70.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PURCHASE
  • 71.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Functions of Purchase • Procuring Materials: Procure all necessary materials needed for production or daily operation of the company or government organization. In a retail environment, the purchase department makes sure there is always sufficient quantity of product on the shelves or in the warehouses to keep the customers happy and keep the store well-stocked. • Evaluating Price: To evaluate whether it is receiving these materials at the best possible price in order to maximize profitability. Purchase department may communicate with alternate vendors, negotiate better pricing for bulk orders or investigate the possibility of procuring cheaper materials from alternative sources as part of their daily activities.
  • 72.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Paperwork and Accounting: Purchase department handle all of the paperwork involved with purchasing and delivery of supplies and materials. Purchase ensures timely delivery of materials from vendors generates and tracks purchase orders and works alongside the receiving department and the accounts payable department to ensure that promised deliveries were received in full and are being paid for on time • Policy Compliance: Purchase departments handle all of the paperwork involved with purchasing and delivery of supplies and materials. Purchase ensures timely delivery of materials from vendors generates and tracks purchase orders and works alongside the receiving department and the accounts payable department to ensure that promised deliveries were received in full and are being paid for on time Functions of Purchase
  • 73.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by PURCHASE ORDER • Purchase orders are normally accompanied by terms and conditions which form the contractual agreement of the transaction • The supplier then delivers the products or service and the customer records the delivery (in some cases this goes through a goods inspection process) • An invoice is sent by the supplier which is cross-checked with the purchase order and documents specifying which goods have been received • The payment is then made and transferred to the supplier TYPES OF PURCHASE ORDER • Standard - a onetime buy • Planned - an agreement on a specific item at an approximate date • Blanket - an agreement on specific terms and conditions: date and quantity and amount are not specified Purchase Order
  • 74.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Purchase Order Recognition and description of need Transmission of need Selection of Source to satisfy the need Contracting with the accepted source Following up with the source Receiving and inspecting material Payment and closure of the case
  • 75.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • A purchase requisition is a request sent to the purchase department to procure goods or services. It is originated and approved by the department requiring the goods or services. • Typically, it contains a description and quantity of the goods or services to be purchased, preferred make, a required delivery date, account number and the amount of money that the purchase department is authorized to spend for the goods or services. • A purchase requisition is owned by the originating department and should not be changed by the purchase department without obtaining approval from the originating department. This important distinction (e.g. essential control) is not clearly defined in some of the more popular integrated procurement software systems on the market today. • A purchase requisition is not a purchase order and therefore should never be used to purchase goods or services or be used as an authorization to pay an invoice from a supplier or service provider Purchase Requisition
  • 76.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by QUALITY
  • 77.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality control, quality assurance and quality improvement How SQS achieves Quality Quality System Design Product Design Selection of Vendors Quality of Raw Materials Processes Manufacturing Control Post Manufacturing Control Inspection and Analysis Complaints Handling and Improvement
  • 78.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Principals/Standards based on HACCP, ISO 9001 (QMS), ISO 22000 (FSMS), BIS, FSSAI norms • Product Specific Manuals • Includes process steps, specific HACCP Monitoring plan, Process flow diagram, RM-FG specs, Test methods, Formats, sampling plan & SOPs • Covers Good Manufacturing Practices (GMP), Good Hygienic Practices (GHP), OPRP (Operational Pre-Requisite programs), CCP (Critical Control Points) • 100 point vendor selection criteria to assess vendor facility based on FSSAI recommendations. • Built in QI (Quality Index) that captures & analyses data related to Raw/packaging Materials, Process, Package & Finished Product for each Product & Batches • SQMS includes our labs based in Sahibabad, LKO, Patna equipped to conduct physical, chemical, microbial test & adulteration • The SQMS Lab manual covers test methods which are based on FSSAI, BIS, AOAC guidelines Sahara Quality Management System
  • 79.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • At Sahara, each Vendor is selected post audit, based on 100 Point Checklist on guidelines of FSSAI, ISO – 22000, ISO - 9001 & Global food safety standards (BRC norms) • The checklist covers requirements for Quality & Food Safety Systems & is divided into CRITICAL, MAJOR & MINOR categories • Acceptance criteria is a score of Min. 80% with all CRITICAL requirements complied 100 point audit Checklist covers • Compliance to legal/statutory requirements • Infra-Structure • Quality Control • Product Protection • In-coming material control • Processing Control • Final product Control • Cleaning, sanitation practices • Employee Hygiene • Pest Control • Training • Quality Assurance • Warehousing and Transportation practices • Corrective and preventive action plan • Weights and Measures 100 point audit Checklist
  • 80.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by For Product design following points are taken into considerations • Shelf life studies • Product Packaging Compatibility • Complete product analysis including adulterants • Nutritional Claims Selection of Vendors • Following steps in order are taken before finalizing any vendor: • Self-Assessment based on 100 point checklist by Vendor packer. • Initial Audit by QA team at vendor site & share the assessment sheet with vendor • Preparation of Audit finding summary report with critical and major gaps for corrective action. • Follow up for the corrective action taken by vendor • Verification for the closure of gaps • Site approval and agreement • Trials and commercial production • Continuous monitoring and improvement Product Design and Selection of Vendors
  • 81.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Raw material and packing quality assurance • Fumigation of raw material in case of staples • GMP Verification & Pest Control • On-Line testing & monitoring • Finished product quality control • Storage of finished product • Terminal inspection • QC release note • Dispatch of the Final Product Quality in Manufacturing and Post Manufacturing(1/3)
  • 82.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by All dispatches to warehouse are post Positive release by Quality Assurance • FG samples are sent to Sahara Laboratory for final analysis for checking of Physical, Chemical, Micro- Biological & different type of Adulterants • FG ready is checked for sealing, coding, count, weights in Terminal inspection • Product QC release is based on satisfactory results of FG test Lab report and terminal inspection. • If Samples fails in Sahara Lab test reports, the vendor packer & product team shall be informed and suitable corrective and preventive actions are initiated Quality in Manufacturing and Post Manufacturing(2/3)
  • 83.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Additional Tests done by Sahara Q-Shop, not specified in FSSAI • Microbial standards in corn flakes/biscuits/papad/namkeens • Limits for acidity, pH, Salt in Pickle • Moisture, Total ash, fat, pH in biscuits • pH in Ketchup • Fat, Salt, Saturated fat in vermicelli Adulteration tests done by Sahara Q-Shop • Addition of non-permitted color, use of rancid oil (presence/absence tested) in Chips • Addition of non-permitted color (presence/absence) in jams • Usage of rancid oil & argemone oil (presence/absence) in noodles • Random checks for addition of Cane Sugar syrup/invert sugar (C4 Sugars) in Honey • Synthetic colors in turmeric, besan, namkeens • Cotton seed oil, castor oils etc. in mustard oil • Argemone seeds in Rai, khesari daal in pulses Quality in Manufacturing and Post Manufacturing(3/3)
  • 84.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by HoReCa
  • 85.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Horeca (or HORECA) is the sector of the food service industry that consists of establishments which prepare and serve food and beverages. The term is a syllabic abbreviation of the words Hotel/Restaurant/Caterers HoReCa Hotels • 1980 units • 21% Growth Rate Restaurant • 1.5 Million Outlets • US 13 $ Billion • 48%Growth Rate Caterers • US 5$ Billion • 20% Growth Rate
  • 86.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by HoReCa Channels HoReCa Direct Institutional Distribution
  • 87.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by HoReCaCompetition in the Market Competition in the Market Internal - Specialist - Wholeseller - Importer External - Metro - Carrefour - Best Price Challenges Faced Internal • Sourcing • Warehousing: - not able to locate the warehouse • Technology External •Delivery: - Delay in delivery • Receivables:- Delay in Payments • Market Awareness
  • 88.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by HoReCa SegmentsCompetition in the Market 40% 30% 30% Max Selling Products Oil Sugar Rest 50% 30% 20% Segment Revenue Caterars Hotels Restuarants
  • 89.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Supply Chain Management
  • 90.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Supply chain management (SCM) is the management of the flow of goods. It includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Interconnected or interlinked networks, channels and node businesses are involved in the provision of products and services required by end customers in a supply chain. Value Chain Model in Sahara Q-Shop SCM Inbound • Sourcing of Vendors • Purchase of Raw Materials Operations • Manufacturing of Goods • Quality Check Outbound • Delivering it to warehouses and Customers
  • 91.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by SCM Structure Sales Projection Production Plan Category or Product Team Master P.O. Inventory Team P.O. Logistics Vendor Warehousing Customer
  • 92.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by • Bakoli, Delhi NCR. • Kanpur, U.P. • Jaipur, Rajasthan. • Bhiwandi, Maharastra for West India. • Muzzafarpur, Bihar for East India. • Hyderabad, Andhra Pradesh for South India Mother Warehouses
  • 93.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Retail Operations
  • 94.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Sales and Distribution in Retail • Sales Target is given to COCO stores based on the 4 months average sales of the store. • Whereas, the incentives to FOFO store is given based on the sales volume – On and above the sales of INR 200,000 the PTD or price to distributor is given to the franchise. Otherwise PTR (Price to Retailer) is given to the franchise on below INR 200,000 sales. Challenges • Pending GRN • Products in POS not updated in terms of price • MRP differences • Stock Availability Retail Operations
  • 95.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Ways to use learning in Q Centres Q CentresQ Shop Forward integration Q Centres Q Shop This would be of great help in creating synergy between Q Shop’s forward integration into Q Centres in terms of sales targets, supply chain, relationship management, finances etc.
  • 96.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by Quality: Q Centre can inbibe best practices in terms of Quality in QCentres to make a whole some Q umbrella brand in terms of quality and consistency. Retail operations and planning/Supply chain : Operations and supply chain in Q Shop can be used in Q Centres in terms of sourcing,logistics. Purchase/Accounting: We can use Q shop procedures interms of purchase and accounting in Q Centres also. Marketing: Way of working in terms of coordination with corporate entities can be used in marketing of Q Centres. HoReCa: Q Centres interms of business with bulk buyers such as cateres,Institutions etc. can get practices and procedures from HoReCa of Qshop which would help us is getting a ready made template in terms of how to approach and close the deals. IT : In terms of IT we can use existing infrastructure of IT in Q Shop in our own Q Centres and also collaborate with them in terms of practices and procedures. Revenue generation: We can also take the existing practices in terms of sales targets areawise , vertical wise etc. Ways to use learning in Q Centres
  • 97.
    ● LEARNING ● HOSPITALITY ●ENTERTAINMENT ● KIDS CARE ● RETAIL www.saharaqcentres.com A business initiative by THANK YOU AND SAHARA PRANAM