-العناية بالعملاء وخدمة الهاتف -- للدكتور اسامه العدل - ماليزيا في 15 مارس 2015م

1. ‫ﺍﻟﻬﺎﺗﻒ‬ ‫ﻭﺧﺪﻣﺔ‬ ‫ﺑﺎﻟﻌﻤﻼﺀ‬ ‫ﺍﻟﻌﻨﺎﻳﺔ‬
‫اﻟﺘﺪرﯾﺒﻲ‬ ‫اﻟﺒﺮﻧﺎﻣﺞ‬
١‫ﻟﻠﺘـﺪرﯾﺐ‬ ‫اﻟﻤﺴﺘﻘﺒــﻞ‬ ‫أﻛﺎدﯾﻤﯿــﺔ‬

2. ‫ﻭﺍﻟﻤﻜﺎﻥ‬ ‫ﺍﻟﺰﻣﺎﻥ‬
‫ﻛﻮﺍﻻﻣﺒﻮﺭ‬
‫ﻣﺎﻟﻴﺰﻳﺎ‬
٢‫ﻟﻠﺘـﺪرﯾﺐ‬ ‫اﻟﻤﺴﺘﻘﺒــﻞ‬ ‫أﻛﺎدﯾﻤﯿــﺔ‬
March
2015
15
5 Days

3. ٣‫ﻟﻠﺘـﺪرﯾﺐ‬ ‫اﻟﻤﺴﺘﻘﺒــﻞ‬ ‫أﻛﺎدﯾﻤﯿــﺔ‬
‫ﺍﻟﺒﺮﻧﺎﻣﺞ‬ ‫ﺗﻔﺎﺻﻴﻞ‬
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/ -
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-
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-
-
-
-
( ) -
-

4. ٤‫ﻟﻠﺘـﺪرﯾﺐ‬ ‫اﻟﻤﺴﺘﻘﺒــﻞ‬ ‫أﻛﺎدﯾﻤﯿــﺔ‬
‫ﺍﻟﻤﺴﺘﻬﺪﻓﻮﻥ‬
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-
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-
. -

5. ٥‫ﻟﻠﺘـﺪرﯾﺐ‬ ‫اﻟﻤﺴﺘﻘﺒــﻞ‬ ‫أﻛﺎدﯾﻤﯿــﺔ‬
‫ﺍﻟﻌﺎﻣﺔ‬ ‫ﺍﻻﻫﺪﺍﻑ‬
/ ( )
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( )
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6. ٦‫ﻟﻠﺘـﺪرﯾﺐ‬ ‫اﻟﻤﺴﺘﻘﺒــﻞ‬ ‫أﻛﺎدﯾﻤﯿــﺔ‬
‫ﺍﻟﺘﻔﺼﻴﻠﻴﺔ‬ ‫ﺍﻻﻫﺪﺍﻑ‬
o
o
o
o
o
o
o
o

7. ٧‫ﻟﻠﺘـﺪرﯾﺐ‬ ‫اﻟﻤﺴﺘﻘﺒــﻞ‬ ‫أﻛﺎدﯾﻤﯿــﺔ‬
‫ﺍﻟﻤﺸﺎﺭﻛﺔ‬ ‫ﻣﺰﺍﻳﺎ‬
‫ﻣﺼﺮ‬ ‫ﺧﺎﺭﺝ‬ ‫ﻣﻦ‬ ‫ﻟﻠﻤﺸﺎﺭﻛﻴﻦ‬ ‫ﺍﻟﻤﻄﺎﺭ‬ ‫ﻭﺇﻟﻰ‬ ‫ﻣﻦ‬ ‫ﻭﺍﻟﻤﻐﺎﺩﺭﻩ‬ ‫ﺍﻹﺳﺘﻘﺒﺎﻝ‬ -
‫ﻳﻮﻣﻴﺎ‬ ‫ﻭﺍﻟﺒﺎﺭﺩﻩ‬ ‫ﺍﻟﺴﺎﺧﻨﻪ‬ ‫ﺍﻟﻤﺸﺮﻭﺑﺎﺕ‬ ‫ﻣﻊ‬ ‫ﺧﻔﻴﻔﻪ‬ ‫ﻭﺟﺒﻪ‬ -
‫ﺍﻟﺘﺪﺭﻳﺒﻲ‬ ‫ﻟﻠﺒﺮﻧﺎﻣﺞ‬ ‫ﻋﺎﻡ‬ ‫ﺗﻘﻴﻴﻢ‬ -
‫ﻟﻠﻤﺸﺎﺭﻛﻴﻦ‬ ‫ﻧﻬﺎﺋﻰ‬ ‫ﺗﻘﻴﻴﻢ‬ - ‫ﻟﻠﻤﺸﺎﺭﻛﻴﻦ‬ ‫ﻳﻮﻣﻰ‬ ‫ﺗﻘﻴﻴﻢ‬ -
‫ﻟﻠﺘﺪﺭﻳﺐ‬ ‫ﺍﻟﻤﺴﺘﻘﺒﻞ‬ ‫ﺃﻛﺎﺩﻳﻤﻴﺔ‬ ‫ﻣﻦ‬ ‫ﻣﻌﺘﻤﺪﺓ‬ ‫ﺷﻬﺎﺩﺓ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺤﺼﻮﻝ‬ -
‫ﺑﺮﻳﻄﺎﻧﻴﺎ‬ - ‫ﺍﻟﺪﻭﻟﻴﺔ‬ ‫ﻫﺎﺭﻓﺎﺭﺩ‬ ‫ﻣﻦ‬ ‫ﻣﻌﺘﻤﺪﺓ‬ ‫ﺷﻬﺎﺩﺓ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺤﺼﻮﻝ‬ -
(Soft copy) : ‫ﺍﻟﻌﻠﻤﻴﺔ‬ ‫ﺍﻟﻤﺎﺩﺓ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺤﺼﻮﻝ‬ -
(Hard copy) : ‫ﺍﻟﻌﻠﻤﻴﺔ‬ ‫ﺍﻟﻤﺎﺩﺓ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺤﺼﻮﻝ‬ -

8. ٨‫ﻟﻠﺘـﺪرﯾﺐ‬ ‫اﻟﻤﺴﺘﻘﺒــﻞ‬ ‫أﻛﺎدﯾﻤﯿــﺔ‬
‫ﻣﻌﻨﺎ‬ ‫ﺗﻮﺍﺻﻞ‬
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