WIFI Maintenance Proposal

1. www.vns.com.my
Your Intelligent Network Partner

2. 1
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Corporate Introduction
Similar Project Reference
Wifi Assessment
Support Service Process
Table of Content

3. Our Vision, Mission and Values
Vision
“Become ASEAN’s tier 1 ICT solution provider.”
Mission
“Design, Deliver and Maintain the cutting edge ICT solutions
that best meet our customers and partners’ business interest.”
Values
• Integrity
• Perseverance
• Team work
• Shared Success

4. About Us
Founded at 2015
30+ Professionals
20+ Partners
35+ Clients
30M Revenue
6 Nationwide
Presence
Vision Mission Values
Telco
DWDM Solution
GPON Solution
Metro Ethernet
Digital Power
Enterprise
WAN Network
LAN Network
Cyber Security
Data Center
ELV
CCTV
Access Control
Parking System
Structured Cabling
… … …

5. Our Roadmap
2015
VNS founded
2017
Huawei 4-Star CSP
2018
Achieved 10M Revenue
2020
Achieved 30M Revenue
Huawei 5 Star CSP
2019
Huawei Gold Partner

6. Our Industry
Industry
Service
Consulting
Service
Professional
Service
Support
Service
Managed
Service
Transportation
Healthcare Retail
Manufacturing FSI
Government ISP Education
Technology
Networking
Solution
Cyber
Security
Solution
Data
Center
Solution
Digital
Power
Solution
Telco
Infrastructure
Solution
Wireless
Solution
Intelligent
Video & Data
Analytics

7. Our Capability
Company
Certificates
Career
Certificates
WLAN
Routing &
Switching
Transmission
Transmission
Routing &
Switching

8. Our Partners
Enterprise Partners
Intelligent
Building Partners
Telco Partners

9. Our Customers

10. Our Solutions and Services

11. Intelligent Enterprise Network
LAN, WAN, Security, and more — our solution offering
makes it simple for your business to get the infrastructure it
needs. Whether implementing a new network, upgrading
an existing one or simply introducing new service or
application, we provide end-to-end solution. Designed and
implement by our Certified Experts, we help your business
run efficiently and cost effectively. Our enterprise solutions
covers:
WAN Network LAN Network DC Network Security Network
• MPLS WAN
• Hybrid WAN
• SD-WAN
• Layered DC Network
• Software Defined DCN
• Multi-Tenant DCN
• Layered LAN
• Software Defined LAN
• Wireless LAN
• Application Security
• Network Security
• Endpoint Security

12. Telco Optical Transport
Network
Whether you are looking to scale your network ‘s
capacity with 10 Gb/s, Nx100 Gb/s or 400Gb/s WDM,
expand your revenues by delivering a wide range of
SONET/SDH, OTN, Ethernet, video or SAN services or
deliver these faster than your competitors, VNS can help.
Featuring advanced photonic integration driven super-
channels, Instant Bandwidth™, FastSMP™, converged
packet-OTN switching, Bandwidth Virtualization, GMPLS-
based automation and open, standard SDN APIs, VNS
helps you build highly efficient, end-to-end metro,
regional, long-haul and subsea networks that deliver
more services faster, while consuming less space, power
and operational resources.

13. Intelligent Optical Access
Network
Meeting the high availability and bandwidth needs of
today’s always-on, multimedia world calls for
dependable, manageable, and energy-efficient
networking, and the flexibility provided by VNS’s
portfolio of high-performance access devices for
converged ICT networks supporting wired, wireless, and
optical technologies.
From compact terminals (ONTs) serving SMB/SOHO
locations to specialized ONUs for power utilities IT
infrastructure solutions, and large-capacity multiple-
services platforms for telecommunications carriers, VNS
offers highly reliable, easily scalable access products for
building and managing resilient, secure, and cost-
effective networks.

14. Intelligent Energy Solutions
With a modular and multi-redundancy design that eliminates single
points of failure and ensures the smooth running of key services,
VNS's modular UPS has already been tested in the industry. The
Artificial Intelligence (AI) proactive warning function of components
— such as capacitors and fans — shifts Operations and Maintenance
(O&M) from passive to proactive prevention. Furthermore, all
modules are hot swappable and can be replaced within five minutes
when a fault occurs, further simplifying O&M. Such benefits have
been proven in many industries.

15. Intelligent ELV Solutions
VNS provides a portfolio of Intelligent, cost-effective, and
flexible Building ELV Solutions. The solution include
• Security Surveillance (CCTV),
• Security Command Centre,
• Door Access Control,
• Smart Parking System,
• Public Announcement,
• SMATV,
• Vertical and Horizontal Cabling ,
• Facial Recognition etc.

16. Intelligent Video Analytics
Facial Recognition
Vehicle
Recognition
Structured Data
Object
Recognition
Abnormal
Behavior
Deep Learning
Algorithm

17.  Plan & Design Service
Provides end-to-end network
architectural and design support
including higher-level solution
principles and detailed network
design data.
Solution Design
Solution
Acceptance
Network
Audit/Validation
A comprehensive test methodology for
complex scenarios across technologies.
Applicable to numerous scenarios such
as photonic and OTN networks with
Layer 1 services, submarine integration,
packet-optical networking, and
integrating new equipment into
NMS/OSS.
Combines onsite and remote
activities, performing data collection
and analysis to ensure optimal
performance of the network.
Plan and Design Services offer flexible resources and expertise to
drive the very best performance from your network. Whether you’re
looking to optimize or upgrade your network to next-generation
technology, design a new application, or build new infrastructure, these
services leverage our subject-matter experts to provide strategic
analyses and custom consulting that address your specific needs and
challenges.

18.  Professional Service
Deployment Services provide the essential
knowledge and support resources needed to
ensure your network is implemented and
commissioned accurately, within budget and
planned timelines. We provide global and
local technical resources to install, test and turn-
up your network solution efficiently and
effectively—minimizing costs, reducing risk,
increasing velocity, and improving time to
revenue.

19. Gain 24x7x365 access to VNS Technical Support
experts that can troubleshoot and assist with
timely resolution of your network hardware,
software, and maintenance issues.
- Repair
- Technical Support
- Software Subscription
- Managed Spares
- Engineer Dispatch
- Resident Engineer
 Maintenance Service

20. - Vendor Managed Inventory
- Managed Operations
- Basic Network Monitoring
- Remote Network Management
- Inventory Management System
- NOC
- Reactive Operations
- Tailored Pricing Model
 Managed Service
Partner with the network specialist to maximize performance and uptime, minimize operational risk, and significantly reduce capital and
operational expenditures for your mission-critical network management and operations. Managed services include:

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Corporate Introduction
Similar Project Reference
Wifi Assessment
Support Service Process
Table of Content

22.  Malaysia Largest Retail Provider
 Design and build a new WIFI network for
Transaction Purpose:
 WIFI Network
 Over 1000 WIFI 6 AP
 Over 80 Switches
 Include Cabling
 24x7 Support
 Project Management
 MYR 5mil
 The first overseas campus set up by a
renowned Chinese university and the first
Chinese university branch campus in
Malaysia.
 Design and build a new campus network:-
 Data centre Infrastructure – new build
with 24 racks
 3 Tier Campus Network (Core ,
Aggregation and Access)
 Over 100 switches and 2000 AP
 WiFi – ceiling AP Outdoor AP, and Wall
Plate AP deployed across 2000 rooms
 Provide Vertical & Horizontal UTP Cabling
 Provide Outdoor Fiber backbone cabling
interconnecting Buildings
 24x7 Support
 Project Management
 MYR 8mil
 A Prestigious British School operating it’s 1st
International branch in Malaysia.
 Help client to build the greenfield setup of
network infrastructure
 Design and build a new campus network:-
 3 Tier Campus Network (Core ,
Aggregation and Access)
 Over 100 switch and 200 AP
 Edge Security with NGFW
 Provide Vertical & Horizontal UTP Cabling
 Provide Outdoor Fiber backbone cabling
interconnecting Buildings
 24x7 Support
 Project Management
 MYR 6.3 mil
Xiamen University Malaysia King Henry VIII College AEON Malaysia

23.  Hotel Guest WIFI Network
 The brownfield network setup for tower and
main block hotel renovation
 Over 40 Network Switches
 Over 460 WIFI 6 AP
 NCE-Campus as WIFI Controller
 24x7 Support
 Project Management
 MYR 1,500,000
 A leading Industrial Supplier in Malaysia
 Implement Office and Warehouse WIFI
Network
 20 switches and over 70 WIFI 6 AP
 Include Cabling
 Expansion to branches ongoing
 24 x 7 Support
 MYR 500k
 Fully integrated automotive company
involved in the entire automotive chain
ecosystem
 Implement Network Refreshment Project:
 2 Tier Campus Network (Core , and
Access)
 Over 35 switch and 30 AP
 Intergrade with Radius Server for user
authentication
 24x7 Support
 MYR 800K
KVC Industries DRB-HICOM Resort World Awana Hotel

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Corporate Introduction
Similar Project Reference
Wifi Assessment
Support Service Process
Table of Content

25. Maintenance Support – Scope of Work
Helpdesk
Onsite Support Preventive Maintenance
Remote Support
Under certain emergency situation, on-site support services may
be trigger by Client for our engineer to provide on-site
maintenance support (eg. troubleshooting, data collection,
problem diagnosis etc).
In case that the Helpdesk cannot effectively solve the equipment
problems, we will provide Remote Access Diagnosis if it is agreed
by Client.
Helpdesk provides a way to consult maintenance problem, solve
network fault, efficient know-how and experience to Client via
telephone, fax and email. Reported problem will be addressed on
a priority basis, and will be quickly and competently responded
and resolved within a defined Service Level Agreement. We will
remain in contact with Client until the problem has been fully
resolved.
• Perform Health check and provide report on the activity
• Install & update with latest and stable version of software to
any affected devices with coordination on the date of
Preventive Maintenance
• All alarm (Critical) are addressed or endorsed properly and
closed.
• Perform graceful failover at least once a year Preventive
Maintenance Report Sample

26. Maintenance Support – Scope of Work
Change Management • Move , Add, Change, Delete
• Change control processes
• Not inclusive of Physical Changes

27. Managing Director
1st Level Support
Field Support Engineer
2nd Level Support
Client Support Specialist
3rd Level Support
Principal TAC
Maintenance Support Organization
Helpdesk
Technical Consultant
Service Delivery
Manager
Client Manager

28. Service
Management
Operations
Management
Fault
Management
Maintenance Support Organization
Security Commission Malaysia
Client Manager
Helpdesk
SLA Management
Add Hoc Operations
Escalation Management
Incident/Problem Management
Account Engineer
Pool of Engineer
Contract Management
New Service Request
Other Requests
SDM

29. Maintenance Support – Escalation Flow
Initial
Notification
Helpdesk
Escalate to 2nd
Level
Dispatch Engineer
onsite with spare &
further diagnosis
Incident Occur
Close Case
Update Client
Event
Resolved
Update Client
Technical Issue
Hardware Issue
Yes
No
N1 – Initial Notification
N2 – Diagnosis Notification
N3 – Update Notification
N4 – Resolve Notification
Event Detected by Client
Call: Helpdesk 60378903157
Email: support.enterprise@vns.com.my
Principal TAC
Software Issue/L3 Support

30. Maintenance Support – SLA
32
Service Item SLA
Helpdesk 24*7
Information Sharing Email or call
Initial Response Time from
Notification
30Min
Technical Support Advance Hardware Replacement
Critical
(Severity 1)
24*7*2 Hour Response Time 24*7*2 Hour Replacement
Non-Critical
(Severity 2 & 3)
12*5*4 Hour Response Time 12*5*4 Hour Replacement
Preventive Maintenance 2 x Per Year
Software & Patch Upgrade Carried out during Preventive Maintenance

31. Maintenance Support – Support Team
Assigned Team Member Qualification Project Experience
Nur Farhanah Rani • Huawei Certified ICT Associate
• Huawei Certified Pre-Sales Associate
• Huawei Certified Sales Associate
SDM
• Wifi maintenance for Xiamen University Campus Network
• DRB HiCOM Network Refresh Maintenance
• Genting AWANA HOTEL Wifi System Maintenance
• Fibercom Nationwide IP Core Maintenance
• AEON Nationwide WIFI Maintenance
• KVC Industrial WIFI Network Maintenance
Nagiswaren Utheyakumar • Huawei Certified ICT Associate
• Huawei Certified ICT Professional
• Huawei Certified ICT Expert
• Huawei Certified Pre-Sales Professional
• Huawei Certified Sales Associate
Technical Consultant
• Xiamen Campus Network
• King Henry VIII College Campus Network
• AEON WIFI Network
• Awana WIFI Network
• KVC Industrial WIFI Network
Loh Zheng Quan
(Engineer 1)
• Huawei Certified ICT Associate Engineer
• Wifi maintenance for Xiamen University Campus Network
• KVC Industrial WIFI Network Maintenance
• ND Paper WIFI Network Maintenance
• KPJ Healthcare Network Maintenance
• Confucian Private School Network Maintenance
• AEON WIFI Network Maintenance
Muhammad Zeeshan
(Engineer 2)
• Huawei Certified ICT Associate
• Huawei Certified ICT Professional
• Cisco Certified Internetwork Expert
Engineer
• Wifi maintenance for Xiamen University Campus Network
• KVC Industrial WIFI Network Maintenance
• ND Paper WIFI Network Maintenance
• KPJ Healthcare Network Maintenance
• Confucian Private School Network Maintenance
• AEON WIFI Network Maintenance

32. 1
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4
Corporate Introduction
Similar Project Reference
Wifi Assessment
Support Service Process
Table of Content

33. WIFI Assessment - Scope of Work
An engineer with Ekahau tool walk around the floor by actively
connected to WIFI and test the WIFI Connectivity for below test item.
i. Perform active heatmap survey
ii. AP Placement Overview
iii. AP Detail Breakdown
iv. AP Coverage regions
v. Overall Signal Coverage Heatmap (Identify blind spot)
vi. Channel Interference
vii. Channel Width
viii.Redundant AP Coverage
ix. Signal/Noise Ratio
x. Channel Usage

34. VIRTUAL NETWORK SOLUTIONS SDN BHD
Lot 2006, Tower 2, Faber Towers, Jalan Desa Bahagia,
Taman Desa, 58100 Kuala Lumpur, Malaysia
+603 7972 3039
sales@vns.com.my
Thank You
Terima Kasih