1. INTERNAL EMPLOYEE RELATIONS
Presentation
by
Prof.M.S.S.Varadan
Chairman
Om Consultants (India) Pvt. Ltd.
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2. Internal Employee Relations
Fostering Effective Workplace Communication
• What is good communication? It is providing the right kind of information and delivering the right message to your employees clearly and in the appropriate manner. Good
communication is also about encouraging – and having adequate mechanisms in place to allow – employees to deliver information to management.
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3. Types of information for sharing with
employees
• Vision, Mission and Goals
• Business Results
• Triumphs and Disappointments
• Organizational and Business Changes
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4. Best methods of communicating to
employees
• The best method of communicating important
information is in person
• In small groups or if practical, to all employees at
once
• Hold quarterly employee meetings at which the
president reports on business results and new
development in other businesses
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5. Best methods of communicating to
employees
• For employees at remote locations, regular visits
from senior staff members will decrease their sense
of being isolated from the company as a whole
• Letters from the company’s president, to the
employee’s home
• Newsletters are easy to inform, reinforce company
culture, announce company contests, and celebrate
birthdays, new births, or service milestones
• E-mail is a convenient way
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6. Methods to get information from
employees
• Employees to ask questions in meetings
• Employee focus groups and surveys
• Procedure for employees to express
grievances
• Establish a suggestion box
• Confidential voice mail boxes
• Walk around informally and talk to people
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7. Poor Communication
• Managing by e-mail only
• Lack of clarity
• Poor listening skills
• Failure to give consistent feedback
• No tact and empathy
• Too busy to find time for people management
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