1. Mr Xolani Siphungu
25482 Mwahla Street, Wallacedene, 7570
Cell: 079 3840 497
email:xolani1965@gmail.com
PERSONAL SUMMARY
A quick learner who can absorb new ideas and can communicate clearly and effectively. I have the ability
to see ahead clearly and develop strategies and plans to address future trends. During my career I have
always had my ear to the ground and quick to see any potential problems that may be coming my way. I
am never over bearing and always fair in my treatments of junior staff, I boast a strong track record of
staff retention under my watch. Possessing excellent bonding skills and an enquiring mind that helps to
win over the confidence of people
CAREER HISTORY
PONDO NEWS PAPER
JOURNALIST - June 2009 – August 2010
Working as an investigative reporter as part of a team of writers, providing full coverage of local political
and economic events
Duties:
 Conducting interviews with readers, sources and anyone directly involved in a story.
 Quickly collecting and analysing information on any breaking news stories.
 Writing features and news stories and then submitting them to the editor before publication.
 Involved in picture selection and the layout design of a page.
 Attending press launches, meetings and conferences etc.
 Answering the telephone on the news desk and dealing with any enquiries.
 Contacting victims of crime and persons who may have a news story.
 Following up leads for potential new stories.
 Sourcing and interviewing professionals, victims and academics for case studies and comments.
 Conducting interviews in person and over the phone.
 Deciding on the content for stories.
 Coming up with catchy headings for features.
 Editing copy.
 Reviewing products and services and then writing pieces about them.
 Producing marketing and promotional material for the publication.

2.  Responding quickly and professionally to tip offs.
WNS GLOOBAL SERVICES
Assistant manager - May 2011 – June 2014
Working as a team manager in the Vodacom campaign, managing a team of 15 inbound call centre agents.
Duties
• Coach and help develop team members; help resolve dysfunctional behaviour
• Facilitate problem solving and collaboration
• Strive for team consensus
• Maintain healthy group dynamics
• Intervene when necessary to aid the group in resolving issues
• Recognize and celebrate team and team member accomplishments and exceptional performance
• Measure performance by daily scorecard feedback
• Doing weekly one on ones feedback sessions with each team member
• Performance manage… if needed
• Scheduling
• Daily reports Late coming, Attendance, Scorecard
• Daily feedback on targets and setting new benchmarks
• Quality Assurance and Compliance audits – daily/weekly
• Customer disputes – resolving customer queries
Capfin
Team Leader- July 2014 – Present
Functions as a role model for staff. Responsible for overseeing the day-to-day operations of the team,
distributing the workload evenly amongst staff and making sure motivation and performance levels are
maintained.
Duties
• Allocating daily jobs and workloads.
• Training new team members.
• Acting as a resource for other staff members.
• Managing team performance and progress.
• Enforcing all company approved policies and procedures.
• Constantly looking for ways to improve processes.
• Monitoring the performance of junior staff.

3. • Completing team-related paperwork.
• Implementing new initiatives and making sure all staff understand them.
• Taking action to correct and staff shortcomings.
• Managing and monitoring staff attendance.
• Giving prompt and accurate information on individual staff member performance.
• Attending and participating in team meetings.
• Ensuring a clean, safe and friendly working environment.
• Reporting to senior managers.
• Recruiting and interviewing new candidates that will be suitable for our environment
COMPETENCIES
 Comprehensive knowledge of Microsoft applications, including Word, Outlook, Explorer, Acrobat
and Photoshop
 Excellent writing and presentation skills in English and other official languages
 Can work to tight rolling deadlines.
 Client Knowledge
 Industry Knowledge (National Credit Regulator)
 Company & Product Knowledge
 Team Management (Planning, Problem-solving, Decision-making, Reporting, People
Management)
 Client Focus
 Teamwork
 Innovation
 Performance
Personal:
 Having a proactive approach.
 Creative approach to projects.
 Excellent social skills and willing to socialize with potential clients, journalists and media
personalities.
 Willingness to learn.
 Problem solving skills.
 An outgoing personality.

4. ACADEMIC QUALIFICATIONS
Walter Sisulu University – Public Relations Management Diploma 2007 - 2009
Manzamnyama SSS - Matric 2004 – 2006
REFERENCIES
Contact person Company name Contact details
Phindi Nodada Pondo News 0317271995
Chandre Blanche WNS Global Services: Manager 021 181 6000/ 0829923342
Donnavan Oostendorp Capfin : Manager 0714287390/ 0873540002