1) The document discusses strategies for an airline company, airBaltic, to drive traffic to its website and increase online sales, including using social media to engage customers and test new content. 2) It emphasizes understanding customers, speaking their language by providing useful and meaningful content, and allowing customers to easily find what they need on the website. 3) The document recommends using social media as a test lab to understand customer sentiment and feedback, and to engage brand advocates who can spread the word and speak positively about the brand during difficult times.