This document discusses the digital disruption of retail and the company's vision of "Retail Everywhere Anytime" through image, shopping, social, and convergence. It outlines the company's expertise in design, creation, content, performance, IT and services. It then examines how digital has changed everything in the last 10 years through three disruptions: 1) customers now control product knowledge, 2) the rise of mobile and showrooming, and 3) the convergence of data, mobile, cross-channel content and the "unique customer". The document promotes a vision of fusion between the physical and digital worlds of retail.

1. &

2. OUR VISION
RETAIL EVERYWHERE ANYTIME
Image + Shop + Social + Convergence

3. OUR CLIENTS

4. OUR EXPERTISE
DESIGN
Website’s creation
Ergonomics
User experience
Merchandising
CREATION
Potential analysis
Benchmark
Best practices
Digital vision
Digital ecosystem
IT
SERVICE
Logistics from A to Z
Customer care
Reservation
Tablet in store
CONTENU
Day to day animation
Photo shooting
Video shootinh
PERFORMANCE
E-Marketing
CRM
Social Media
Click and Collect
Integration
Development
Hosting
Maintenance

6. IN 10 YEARS DIGITAL HAS CHANGED EVERYTHING
?

7. DISRUPTION

8. Once upon a time,
retail and wholesale
were happy together…

9. DIGITAL

10. 40 000
Multibrand stores were closed down in France in 2013
(and 2/3 of the dinosaurs died)

11. Footwear
sales
=

12. ONLINE
sales
=
++
Footwear
sales

13. OFFLINE
sales =
++
--
Footwear
sales
ONLINE
sales

17. FIRST DISRUPTION : PRODUCT KNOWLEDGE
1995-2006
BIRTH OF ECOMMERCE

18. BRANDS & SALES ASSISTANTS & CUSTOMERS
THE NEW DEAL

19. BEFORE : SALES ASSISTANT = AUTHORITY
PRODUCT INFORMATION
BEST PRICE
PROMOTIONAL PERIODS
BRAND CLIENT
X
X
X
>

20. PRODUCT INFORMATION
BEST PRICE
PROMOTIONAL PERIODS
X
X
X
<
FROM NOW ON : ACTIVE CONSUMERS
BRAND CLIENT

21. SECOND DISRUPTION : MOBILE
1995-2006
BIRTH OF
2007-2014
MOBILE

22. THE SHOWROOMING PHENOMENON
STORE BECOMES A SHOWROOM
20% of Americans
PURCHASE IS MADE ELSEWHERE
58% on
THREAT FOR RETAIL

23. THIRD DISRUPTION : THE « ONLY ONE »
1995-2006
2007-2014
BIRTH OF
MOBILE
2014-…
CONVERGENCE

24. CONVERGENCE
TOWARDS THE « UNIQUE » CUSTOMER
DATA MOBILE CROSS CHANNEL CONTENT

25. CULTURE
TOUCH SCREEN
STOCK AND PRODUCT INFORMATION
VIRTUAL 3D
FITTING ROOM
DRIVE
CLICK AND COLLECT / NO MORE QUEUE
INFORMATIVE SCREEN
VARIOUS INFORMATION
QR CODE TERMINAL
PRODUCT INFORMATION
TERMINALS
PROMOTION / IBEACON
SALES ASSISTANT TABLET
ADVICE EXTERIOR SCREEN
SHOP 24H /24

26. ZERO STOCK CONCEPT STORE
BY DESIGUAL

29. FUSION OF WORLDS

30. HOW ABOUT YOU,
WHAT IS YOUR UBER ?

31. MAKE IT HAPPEN
&
DAVID SOBEL
CEO
+33 (0)6 23 17 74 89
david.sobel@the-oz.com