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HAVE WE LEANED TOO FAR? 
Steve Johnson 
Under 10 Consulting 
@sjohnson717 
steve@under10consulting.com 
http://www.under10consulting.com/public/bos2014
Big companies 
can be agile too! “ 
”
With today’s methods, 
we can build the wrong 
product faster than ever.
The biggest waste of all in 
product development is 
building something that 
absolutely no one wants. 
Under 10 Consulting: look beyond the product 
Eric Ries 
Business of Software, 2010
where does innovation begin?
observation is the key
“this side up” 
http://www.flickr.com/photos/andyde/4762081047/
So, we’re in 
complete 
agreement?
?
?
Minimum Viable Product: n. 
A set of product functionality 
that can best be described by 
the following phrase: 
“Well, it’s the least we could do.” 
Under 10 Consulting: look beyond the product 
Saeed Khan 
onproductmanagement.net
?
DEFINE DESIGN & DELIVER REFINE
Product 
Promotion 
Sales 
Support 
Business 
Market 
Business 
Market 
DEFINE DESIGN & DELIVER REFINE
Before: focus on product 
DEFINE DESIGN & DELIVER REFINE 
Under 10 Consulting: look beyond the product 
Product 
Promotion 
Sales 
Support 
Business 
Market 
Business 
Market
Now: extend your view 
DEFINE DESIGN & DELIVER REFINE 
Under 10 Consulting: look beyond the product 
Promotion 
Sales 
Support 
Business 
Market 
Business 
Market 
Product
Product 
Promotion 
Sales 
Support 
Business 
Goals 
Market 
Goals 
Business 
Results 
Market 
Results 
DEFINE DESIGN & DELIVER REFINE
If you can’t describe what 
you are doing as a 
process, you don’t know 
what you are doing. 
Under 10 Consulting: look beyond the product 
W. Edwards Deming
Prepared for: 
By: 
BUSINESS RESULTS 
Expertise: Business 
 
 
 
 
 
PERSONAL 
Expertise 
Business 
Market 
Technology 
Operations 
Domain 
Communication 
Speaking truth to power 
Influence through authority 
Influence through reason 
Influence through passion 
Under10 Playbook Canvas 
PRODUCT 
Expertise: Technology 
 
 
 
 
 
PROMOTION 
Expertise: Market 
 
 
 
 
 
SELLING 
Expertise: Market 
 
 
 
 
 
SUPPORT & OPERATIONS 
Expertise: Operations 
 
 
 
 
 
MARKET GOALS 
Expertise: Market 
 
 
 
 
 
BUSINESS GOALS 
Expertise: Business 
 
 
 
 
 
CORPORATE LEVERAGE 
Expertise: Business 
Roles & responsibilities 
Strategy Canvas (BOS) 
Growth-Share Matrix (BCG) 
Three Horizons (TCG) 
Product/Market matrix (Ansoff) 
DEFINE DESIGN & DELIVER REFINE 
Competencies 
Authority 
Systems 
Passion 
Innovation 
Research 
Expertise 
MARKET RESULTS 
Expertise: Market 
 
 
 
 
 
1408 Copyright © 2012-2014 Under10 Consulting, LLC
Prepared for: 
By: 
BUSINESS RESULTS 
Expertise: Business 
Process retrospective 
Business review 
PERSONAL 
Expertise 
Business 
Market 
Technology 
Operations 
Domain 
Communication 
Speaking truth to power 
Influence through authority 
Influence through reason 
Influence through passion 
Under10 Playbook Canvas 
PRODUCT 
Expertise: Technology 
Product stories & personas 
Feature priority list 
Product plan 
PROMOTION 
Expertise: Market 
Market stories & personas 
Promotional priority list 
Launch plan 
SELLING 
Expertise: Market 
Pricing & discounting schedules 
Sales enablement priority list 
Battle cards 
SUPPORT & OPERATIONS 
Expertise: Operations 
Delivery plan 
Support plan 
Operations plan 
MARKET GOALS 
Expertise: Market 
Feasibility assessment 
Competitive landscape 
Success metrics 
BUSINESS GOALS 
Expertise: Business 
Business canvas 
Portfolio roadmap 
Business goals 
CORPORATE LEVERAGE 
Expertise: Business 
Roles & responsibilities 
Strategy Canvas (BOS) 
Growth-Share Matrix (BCG) 
Three Horizons (TCG) 
Product/Market matrix (Ansoff) 
DEFINE DESIGN & DELIVER REFINE 
Competencies 
Authority 
Systems 
Passion 
Innovation 
Research 
Expertise 
MARKET RESULTS 
Expertise: Market 
Success profiles 
Market review 
1408 Copyright © 2012-2014 Under10 Consulting, LLC
Areas of expertise 
Under 10 Consulting: look beyond the product 
Domain 
Expert 
Business 
Expert 
Technology 
Expert 
Market 
Expert
Product 
Promotion 
Sales 
Support 
Market results 
(share) 
Business results 
(profit/loss) 
Market goals 
Business goals 
Corporate goals 
Copyright © 2013 Under 10 Consulting LLC
Product 
Promotion 
Sales 
Support 
Market results 
(share) 
13% 
Business results 
(profit/loss) 
$42m 
192 user stories delivered 
17 sprints 
Marketing plan: $4m 
1284 leads delivered 
53% of sales team trained; all 
of SEs 
Capacity: 300 new sites 
Market goals 
Improve share from 
8% to 11% 
Business goals 
Achieve $40M in 
revenues 
Corporate goals 
Launch new 
product line 
Copyright © 2013 Under 10 Consulting LLC
If you always do what 
you've always done, then 
you'll always get what you 
always got. 
Under 10 Consulting: look beyond the product 
Aerosmith
It was never just about 
thermostats. At its core, Nest has 
always been about the home. We 
reinvent unloved home products to create 
simple, beautiful, thoughtful things. 
—Tony Fadell 
CEO & Founder, Nest 
“ 
”
What’s the next innovation? 
Under 10 Consulting: look beyond the product
Product 
Promotion 
Sales 
Support 
Business 
Market 
Business 
Market 
DEFINE DESIGN & DELIVER REFINE
Many entrepreneurs are like the chef who 
prepares dishes based on the available 
ingredients rather creating a meal that 
customers want to buy. 
Under 10 Consulting: look beyond the product 
Steve Johnson 
37
For more, get 
Look Beyond the Product, 
available now on Amazon. 
LookBeyondtheProduct.com
CONTACT 
Steve Johnson 
Under 10 Consulting 
@sjohnson717 
steve@under10consulting.com
Under 10 Consulting: look beyond the product

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Have we Leaned too far? Steve Johnson at Business of Software 2014

  • 1. HAVE WE LEANED TOO FAR? Steve Johnson Under 10 Consulting @sjohnson717 steve@under10consulting.com http://www.under10consulting.com/public/bos2014
  • 2.
  • 3. Big companies can be agile too! “ ”
  • 4. With today’s methods, we can build the wrong product faster than ever.
  • 5.
  • 6. The biggest waste of all in product development is building something that absolutely no one wants. Under 10 Consulting: look beyond the product Eric Ries Business of Software, 2010
  • 9. “this side up” http://www.flickr.com/photos/andyde/4762081047/
  • 10. So, we’re in complete agreement?
  • 11.
  • 12. ?
  • 13. ?
  • 14. Minimum Viable Product: n. A set of product functionality that can best be described by the following phrase: “Well, it’s the least we could do.” Under 10 Consulting: look beyond the product Saeed Khan onproductmanagement.net
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. ?
  • 20. DEFINE DESIGN & DELIVER REFINE
  • 21. Product Promotion Sales Support Business Market Business Market DEFINE DESIGN & DELIVER REFINE
  • 22. Before: focus on product DEFINE DESIGN & DELIVER REFINE Under 10 Consulting: look beyond the product Product Promotion Sales Support Business Market Business Market
  • 23. Now: extend your view DEFINE DESIGN & DELIVER REFINE Under 10 Consulting: look beyond the product Promotion Sales Support Business Market Business Market Product
  • 24. Product Promotion Sales Support Business Goals Market Goals Business Results Market Results DEFINE DESIGN & DELIVER REFINE
  • 25. If you can’t describe what you are doing as a process, you don’t know what you are doing. Under 10 Consulting: look beyond the product W. Edwards Deming
  • 26. Prepared for: By: BUSINESS RESULTS Expertise: Business      PERSONAL Expertise Business Market Technology Operations Domain Communication Speaking truth to power Influence through authority Influence through reason Influence through passion Under10 Playbook Canvas PRODUCT Expertise: Technology      PROMOTION Expertise: Market      SELLING Expertise: Market      SUPPORT & OPERATIONS Expertise: Operations      MARKET GOALS Expertise: Market      BUSINESS GOALS Expertise: Business      CORPORATE LEVERAGE Expertise: Business Roles & responsibilities Strategy Canvas (BOS) Growth-Share Matrix (BCG) Three Horizons (TCG) Product/Market matrix (Ansoff) DEFINE DESIGN & DELIVER REFINE Competencies Authority Systems Passion Innovation Research Expertise MARKET RESULTS Expertise: Market      1408 Copyright © 2012-2014 Under10 Consulting, LLC
  • 27. Prepared for: By: BUSINESS RESULTS Expertise: Business Process retrospective Business review PERSONAL Expertise Business Market Technology Operations Domain Communication Speaking truth to power Influence through authority Influence through reason Influence through passion Under10 Playbook Canvas PRODUCT Expertise: Technology Product stories & personas Feature priority list Product plan PROMOTION Expertise: Market Market stories & personas Promotional priority list Launch plan SELLING Expertise: Market Pricing & discounting schedules Sales enablement priority list Battle cards SUPPORT & OPERATIONS Expertise: Operations Delivery plan Support plan Operations plan MARKET GOALS Expertise: Market Feasibility assessment Competitive landscape Success metrics BUSINESS GOALS Expertise: Business Business canvas Portfolio roadmap Business goals CORPORATE LEVERAGE Expertise: Business Roles & responsibilities Strategy Canvas (BOS) Growth-Share Matrix (BCG) Three Horizons (TCG) Product/Market matrix (Ansoff) DEFINE DESIGN & DELIVER REFINE Competencies Authority Systems Passion Innovation Research Expertise MARKET RESULTS Expertise: Market Success profiles Market review 1408 Copyright © 2012-2014 Under10 Consulting, LLC
  • 28. Areas of expertise Under 10 Consulting: look beyond the product Domain Expert Business Expert Technology Expert Market Expert
  • 29. Product Promotion Sales Support Market results (share) Business results (profit/loss) Market goals Business goals Corporate goals Copyright © 2013 Under 10 Consulting LLC
  • 30. Product Promotion Sales Support Market results (share) 13% Business results (profit/loss) $42m 192 user stories delivered 17 sprints Marketing plan: $4m 1284 leads delivered 53% of sales team trained; all of SEs Capacity: 300 new sites Market goals Improve share from 8% to 11% Business goals Achieve $40M in revenues Corporate goals Launch new product line Copyright © 2013 Under 10 Consulting LLC
  • 31.
  • 32. If you always do what you've always done, then you'll always get what you always got. Under 10 Consulting: look beyond the product Aerosmith
  • 33.
  • 34. It was never just about thermostats. At its core, Nest has always been about the home. We reinvent unloved home products to create simple, beautiful, thoughtful things. —Tony Fadell CEO & Founder, Nest “ ”
  • 35. What’s the next innovation? Under 10 Consulting: look beyond the product
  • 36. Product Promotion Sales Support Business Market Business Market DEFINE DESIGN & DELIVER REFINE
  • 37. Many entrepreneurs are like the chef who prepares dishes based on the available ingredients rather creating a meal that customers want to buy. Under 10 Consulting: look beyond the product Steve Johnson 37
  • 38. For more, get Look Beyond the Product, available now on Amazon. LookBeyondtheProduct.com
  • 39. CONTACT Steve Johnson Under 10 Consulting @sjohnson717 steve@under10consulting.com
  • 40. Under 10 Consulting: look beyond the product

Editor's Notes

  1. Nest solved a problem that Honeywell had already solved. But Nest is beautiful, easy to install, and learns from usage. It solved the real problem in an elegant way. They delivered customer excellence by doing more than the minimum.
  2. Nest solved a problem that Honeywell had already solved. But Nest is beautiful, easy to install, and learns from usage. It solved the real problem in an elegant way. They delivered customer excellence by doing more than the minimum.
  3. Too many teams are still working from individual heroics instead of methods. (I can help).
  4. Too many teams are still working from individual heroics instead of methods. (I can help).
  5. Solved the thermostat problem. So next idea: smoke detectors.