The document discusses how organizational communication relates to productivity. It provides examples of how communication impacts productivity through communication between employees, climate assessments, the hiring process, and leadership styles. Effective communication helps increase employee satisfaction and engagement, leading to higher productivity. Poor communication has the opposite effect and can reduce productivity. The document also examines a study on how nurses use gossip as an informal communication channel and how this reflects the influence of organizational communication culture.
purpose of this article is to discuss workplace engagement. The word engagement has been used to refer to two different things in the HR literatures, personally and organizationally. Engagement from personal perspective is the Psychological state in which the person experiences the feeling of being engaged to something he loves, the feeling of being enthused, and the enjoyment. There are different models and definitions of workplace engagement, such as the definition by Bakkar et al. (2006).This paper highlights on the advantages and disadvantages of engagement.
"... You are taking your ideas and adapting them to an already-
accepted document style to present it in a way that the receiver will understand. The next decision is how to present the information.”
A STUDY ON ORGANIZATION COMMITMENT AND JOB SATISFACTION IN SELECTED BUSINESS ...IAEME Publication
The purpose of this study is to analyze the relationship between job satisfaction and organizational commitment. Employees’ productivity is largely related to their level of job satisfaction and in fact, the turnover rate can be reduced with a higher level of organizational commitment. Therefore, it is important for an organization to study the relationships between these two variables. The database was collected from the organization through a well-structured questionnaire. The questionnaire consists of personal data, Questions related to the dimension organization commitment and job satisfaction in Selected BPOs in Tiruchirappalli. Hence the sample size for the study is 110 respondents by adopting Purposive sampling technique.
purpose of this article is to discuss workplace engagement. The word engagement has been used to refer to two different things in the HR literatures, personally and organizationally. Engagement from personal perspective is the Psychological state in which the person experiences the feeling of being engaged to something he loves, the feeling of being enthused, and the enjoyment. There are different models and definitions of workplace engagement, such as the definition by Bakkar et al. (2006).This paper highlights on the advantages and disadvantages of engagement.
"... You are taking your ideas and adapting them to an already-
accepted document style to present it in a way that the receiver will understand. The next decision is how to present the information.”
A STUDY ON ORGANIZATION COMMITMENT AND JOB SATISFACTION IN SELECTED BUSINESS ...IAEME Publication
The purpose of this study is to analyze the relationship between job satisfaction and organizational commitment. Employees’ productivity is largely related to their level of job satisfaction and in fact, the turnover rate can be reduced with a higher level of organizational commitment. Therefore, it is important for an organization to study the relationships between these two variables. The database was collected from the organization through a well-structured questionnaire. The questionnaire consists of personal data, Questions related to the dimension organization commitment and job satisfaction in Selected BPOs in Tiruchirappalli. Hence the sample size for the study is 110 respondents by adopting Purposive sampling technique.
A Study Of The Effect Of Organization, Employees Opinion, Experience And Comm...IOSR Journals
Employees form the basis and foundation for the growth of the organization just like a seed giving
rise to a huge tree bearing fruits and vegetables. The employees promote the growth of an organization to
produce useful products beneficial to mankind and the country. Employee satisfaction is defined as “a function
of perceived performance and expectations”. The reasons such as high stress, lack of communication within the
company, recognition, good working conditions or limited growth opportunities force the employees to resign.
My study is focussed on determining the effect of some of the above stated reasons on the employees in order to
achieve maximum career success. To assess the degree of Employee Satisfaction, Questionnaires were
administered to the employees in the real estate company taking a random of seventy employees for the study
and the research methodology to be used for analysis of the study was descriptive and inferential statistics. The
validity of the questionnaire was tested, using the Cronbach Reliability Calculator software. Further, the
influences of demographics such as gender, age, educational qualification, designation and years of experience on their opinions were examined by Chi-Square Test and the effect of the Constructs on Employee Satisfaction were determined by Regression Analysis.
The Effect of Workplace Relationship toward Job Satisfaction of Divine Word C...IJMREMJournal
The study was conducted to determine workplace relationship between employer and employees and among employees of Divine Word Colleges in Ilocos Sur, Philippines and its effect on the job satisfaction. Literatures and studies were reviewed, and questionnaires were used to gather the data related to workplace relationship and job satisfaction. The respondents of the study are employees of the colleges of Ilocos region which include Ilocos Sur and Ilocos Norte. The study is a descriptive study involving survey and fact-finding inquiry. Weighted mean and Pearson r were used to determine the workplace relationship and its correlation with job satisfaction. The study found that there is a significant correlation between workplace relationship and job satisfaction. Therefore, the study recommends that management need to monitor and improve workplace relationship between employer and employees and among employees and also improve and monitor factors that affect job satisfaction.
To study and understand the level of satisfaction of employees working in VJ Industries and the various factors that influences the performance of an employee. This project was undertaken in order to completion of my UG
Effect of Employee Satisfaction on Intrapreneurship: An Analysis from Service...Muhammad Arslan
This paper seeks to investigate the relationship between employee satisfaction and intrapreneurship in the service
industry of Pakistan. In the competitive global environment, innovativeness in the products and services along
with new technology advancements is key for the success of firms. In existing firms, the new idea generation and
new business expansions in existing markets is a very crucial element. For achieving this objective,
organizations rely upon their employees because the intrapreneurs are employees of the firm. Employee plays an
important role in entrepreneurial activities. For getting the best out of the employees employee satisfaction with
the job is a crucial element which may depend on several factors. Organizational characteristics ,values and
employee related factors can lead an organization toward internal advancements like technology development,
generation of ideas or self-renewal process and innovativeness in products/services and new business expansions
that all will ultimately lead organization toward the more productivity and firm growth and business
development. Survey based study has been done and the data has been collected through a survey Questionnaire.
Sample of the study is 150 employees from the service sector of Pakistan. To check the relationship between the
variables the multiple response method has been used. With the help of statistical software SPSS cross tabs
tables has been generated. The findings of study reveal that role clarity and role conflict among the employees or
the relationship between the employees along with remuneration, general satisfaction with the work and job
stability of the employee decide about the employee satisfaction. Employee satisfaction has a positive
relationship with the intrapreneurship.
Employee engagement that bonds trust in workplaceKhrisma Khrisma
This article is inspired by the two people who had ever worked together as a team when I was waiting for my last bus home. They're seemed cool in their way talking to each other.
THE AFFECT OF WORK ENVIRONMENT, JOB SATISFACTION, ORGANIZATION COMMITMENT ON ...pitaloka .
This study is analyzing the work environment, job satisfaction, and commitment in enhancing the organizational citizenship behavior of the internal auditor in Indonesia telecommunication industry. A conducive working environment will have a positive impact on job satisfaction and organizational commitment. Employees will feel comfortable and confident with the organization safe with their job. If employees satisfied with their work, they want to support the goals, objectives and maintain their membership in the organization. The work environment is antecedent of job satisfaction and commitment variables. Job satisfaction and commitment have a positive impact on organizational citizenship behavior. Employees who are satisfied with the job and organization are tends to perform extra roles for the organization’s benefit. High organizational commitment encourages employees exhibit a strong OCB such as high labor initiative, concerned about a co-worker in the organization interests, and prioritize the organization concerned. Work environment, job satisfaction, and organizational commitment are important in developing the behavior of OCB.
Job satisfaction of employees of public and private organizations in BangladeshPremier Publishers
This study examined the level of job satisfaction among the employees ofprivate and public organizations in Bangladesh. Data have been collected randomly from 40employees of Gaibandha District in Bangladesh through a structured questionnairein January to February, 2010. Among the respondents 50% is government employee while 50% is non-government employee. Brayfield and Rothe (1951) method was used to determine the job satisfaction of the employees. Likert scale was used for measuring the attitude of the employees on their job. This research revealed that there was no significant difference between the job satisfaction of government and non-government employees. The study suggests that an effective policy on recruitment, job security, service rules, promotional opportunities, regular payments, retirements’ benefits should be made by the government to improve the job satisfaction and attitude of employees in both government and non-government employees.
Employees Loyalty has become critical to the management-employees bonding across organisations especially in the banking sectors of global economy. The lack of loyalty on the part of employees has been traced to change in leadership, therefore, this study studies the implications that leadership change have on employees loyalty. The banking sector of Rivers State was covered in this study as 131 sampled employees of the selected banks were studied using a 4point lykert scale closed ended questionnaire. The data gathered were analysed using the Pearson Moment correlations coefficient and the findings from the results derived reveals significant relationships amongst the attributes of the predictor tested on the measures of the criterion variable and conclusion as well as recommendation were drawn from the resultant findings amongst which are: leadership change causes strategic, cultural, policy and attitudinal changes in the organisations and these changes reflects a shift in the loyalty status of the affected employees in the banking sector. Therefore, better management of leadership change is advocated as corporate loyalty is primarily critical for sustenance of successful banking not individual leader loyalty.
Explicar las ramas de la Biologia para que el hombre este enterado de los beneficios que tiene y todo lo relacionado con el cuerpo humano en esta caracteristica.
A Study Of The Effect Of Organization, Employees Opinion, Experience And Comm...IOSR Journals
Employees form the basis and foundation for the growth of the organization just like a seed giving
rise to a huge tree bearing fruits and vegetables. The employees promote the growth of an organization to
produce useful products beneficial to mankind and the country. Employee satisfaction is defined as “a function
of perceived performance and expectations”. The reasons such as high stress, lack of communication within the
company, recognition, good working conditions or limited growth opportunities force the employees to resign.
My study is focussed on determining the effect of some of the above stated reasons on the employees in order to
achieve maximum career success. To assess the degree of Employee Satisfaction, Questionnaires were
administered to the employees in the real estate company taking a random of seventy employees for the study
and the research methodology to be used for analysis of the study was descriptive and inferential statistics. The
validity of the questionnaire was tested, using the Cronbach Reliability Calculator software. Further, the
influences of demographics such as gender, age, educational qualification, designation and years of experience on their opinions were examined by Chi-Square Test and the effect of the Constructs on Employee Satisfaction were determined by Regression Analysis.
The Effect of Workplace Relationship toward Job Satisfaction of Divine Word C...IJMREMJournal
The study was conducted to determine workplace relationship between employer and employees and among employees of Divine Word Colleges in Ilocos Sur, Philippines and its effect on the job satisfaction. Literatures and studies were reviewed, and questionnaires were used to gather the data related to workplace relationship and job satisfaction. The respondents of the study are employees of the colleges of Ilocos region which include Ilocos Sur and Ilocos Norte. The study is a descriptive study involving survey and fact-finding inquiry. Weighted mean and Pearson r were used to determine the workplace relationship and its correlation with job satisfaction. The study found that there is a significant correlation between workplace relationship and job satisfaction. Therefore, the study recommends that management need to monitor and improve workplace relationship between employer and employees and among employees and also improve and monitor factors that affect job satisfaction.
To study and understand the level of satisfaction of employees working in VJ Industries and the various factors that influences the performance of an employee. This project was undertaken in order to completion of my UG
Effect of Employee Satisfaction on Intrapreneurship: An Analysis from Service...Muhammad Arslan
This paper seeks to investigate the relationship between employee satisfaction and intrapreneurship in the service
industry of Pakistan. In the competitive global environment, innovativeness in the products and services along
with new technology advancements is key for the success of firms. In existing firms, the new idea generation and
new business expansions in existing markets is a very crucial element. For achieving this objective,
organizations rely upon their employees because the intrapreneurs are employees of the firm. Employee plays an
important role in entrepreneurial activities. For getting the best out of the employees employee satisfaction with
the job is a crucial element which may depend on several factors. Organizational characteristics ,values and
employee related factors can lead an organization toward internal advancements like technology development,
generation of ideas or self-renewal process and innovativeness in products/services and new business expansions
that all will ultimately lead organization toward the more productivity and firm growth and business
development. Survey based study has been done and the data has been collected through a survey Questionnaire.
Sample of the study is 150 employees from the service sector of Pakistan. To check the relationship between the
variables the multiple response method has been used. With the help of statistical software SPSS cross tabs
tables has been generated. The findings of study reveal that role clarity and role conflict among the employees or
the relationship between the employees along with remuneration, general satisfaction with the work and job
stability of the employee decide about the employee satisfaction. Employee satisfaction has a positive
relationship with the intrapreneurship.
Employee engagement that bonds trust in workplaceKhrisma Khrisma
This article is inspired by the two people who had ever worked together as a team when I was waiting for my last bus home. They're seemed cool in their way talking to each other.
THE AFFECT OF WORK ENVIRONMENT, JOB SATISFACTION, ORGANIZATION COMMITMENT ON ...pitaloka .
This study is analyzing the work environment, job satisfaction, and commitment in enhancing the organizational citizenship behavior of the internal auditor in Indonesia telecommunication industry. A conducive working environment will have a positive impact on job satisfaction and organizational commitment. Employees will feel comfortable and confident with the organization safe with their job. If employees satisfied with their work, they want to support the goals, objectives and maintain their membership in the organization. The work environment is antecedent of job satisfaction and commitment variables. Job satisfaction and commitment have a positive impact on organizational citizenship behavior. Employees who are satisfied with the job and organization are tends to perform extra roles for the organization’s benefit. High organizational commitment encourages employees exhibit a strong OCB such as high labor initiative, concerned about a co-worker in the organization interests, and prioritize the organization concerned. Work environment, job satisfaction, and organizational commitment are important in developing the behavior of OCB.
Job satisfaction of employees of public and private organizations in BangladeshPremier Publishers
This study examined the level of job satisfaction among the employees ofprivate and public organizations in Bangladesh. Data have been collected randomly from 40employees of Gaibandha District in Bangladesh through a structured questionnairein January to February, 2010. Among the respondents 50% is government employee while 50% is non-government employee. Brayfield and Rothe (1951) method was used to determine the job satisfaction of the employees. Likert scale was used for measuring the attitude of the employees on their job. This research revealed that there was no significant difference between the job satisfaction of government and non-government employees. The study suggests that an effective policy on recruitment, job security, service rules, promotional opportunities, regular payments, retirements’ benefits should be made by the government to improve the job satisfaction and attitude of employees in both government and non-government employees.
Employees Loyalty has become critical to the management-employees bonding across organisations especially in the banking sectors of global economy. The lack of loyalty on the part of employees has been traced to change in leadership, therefore, this study studies the implications that leadership change have on employees loyalty. The banking sector of Rivers State was covered in this study as 131 sampled employees of the selected banks were studied using a 4point lykert scale closed ended questionnaire. The data gathered were analysed using the Pearson Moment correlations coefficient and the findings from the results derived reveals significant relationships amongst the attributes of the predictor tested on the measures of the criterion variable and conclusion as well as recommendation were drawn from the resultant findings amongst which are: leadership change causes strategic, cultural, policy and attitudinal changes in the organisations and these changes reflects a shift in the loyalty status of the affected employees in the banking sector. Therefore, better management of leadership change is advocated as corporate loyalty is primarily critical for sustenance of successful banking not individual leader loyalty.
Explicar las ramas de la Biologia para que el hombre este enterado de los beneficios que tiene y todo lo relacionado con el cuerpo humano en esta caracteristica.
How to improve website performance with real user dataAudienceProject
Goto Userreport.com to learn more: With the new UserReport/Google Analytics integration you can analyse real data about your users together with behavioural data from Google Analytics. This presentation gives you information about how to use the integration and also on how Boxer improved their website conversion rate with the mix og real user data and Google Analytics.
Running head The Importance of Communication in the Workplace.docxtoltonkendal
Running head: The Importance of Communication in the Workplace
The Importance of Communication in the workplace
Project
Introduction
The lack of interpersonal communications between public administrators and their staff members can have a number of consequences in the workplace. One of the consequences is disorganization and disorder among the employees about their duties and tasks ascribed to them. Another consequence is a failure to pursue organizational objectives in an effective manner, which has repercussions in serving the greater public. A lack of communication between public administrators and their staff members can also create conditions of chaos and division in regards to pursuing what is best for the public constituents (Denhardt, R.B., Denhardt, J.V. & Aristigueta, M.P., 2013). The research question to be addressed in this study is: Does good communication between leaders and employees improve employee productivity?
In organizations the lack of communication and how it impacts on the teamwork has a negative relation with the organization goals. For instance, Dekay (2012 ) asserts that a major pitfall in organizational workplaces is the lack of knowledge and skills in regards to interpersonal communications. This author embarks on a research effort to clarify that many employers fail to place any value on improving written communications, and in addressing oral communications, many of their approaches are insufficient or inadequate. It is found in this research effort that interpersonal communication skills are critically important for productive, successful employees, while those who have less developed or inadequate interpersonal communication skills struggle to achieve positive outcomes. Delcambre (2010) clarifies the nature of interactions, transactions, and exchanges in an organizational setting to distinguish the value of interpersonal communications. By focusing in on the exact nature of these interactions, transactions, and exchanges in organizational settings, this author attempts to demonstrate the positive impacts of interpersonal communication skills. It is evident that when managers and employees deploy interpersonal communication skills effectively that they have much greater success. Bonaccio and colleagues (2016) research they often-overlooked dimension of non-verbal communications in the social worlds of organizations. It is discovered by these researchers that management has lagged behind in understanding the crucial importance of their non-verbal behaviors on their subordinates. It is asserted that nonverbal behavior by management has extensive impacts on the productivity of their subordinates. Choren (2015) asserts that interpersonal communication skills are vital for professional development and personal growth in organizational settings. This author explains that interpersonal communication skills are vital for employees in any organizational context to transmit useful, valuable information to eac ...
In any organization if they want to get best production and retain their employees, they have to
provide best organization culture to their employees. That culture should be satisfied by the employees to retain
them. The purpose of the present study is to analyze the organization culture factors influencing the job
satisfaction.
Discover the significance of two-way communication in the workplace and how it fosters collaboration, productivity, and engagement. Check out thearticle now.
Running head: WEEK 1 DISCUSSION 1
WEEK 1 DISCUSSION 2
Week 1 Discussion
Mohammed Nousheed Ahmed
University of the Cumberlands
Abstract
This paper explores the first three chapters from the book, Essentials of organizational Behavior Robbins, and Judge (2018) which explains what is organizational behavior, diversity in organizations, main components of attitudes and how to measure the job satisfaction. It also focuses on how managers can use organizational behavior to see the value of workforce diversity, how to empower the employees, improve customer service, help employees balance work-life conflicts. Also, this paper explains diversity from many perspectives. In addition to the above topics, this paper also helps in understanding how to increase organizational effectiveness by focusing on employees’ attitudes and their job satisfaction.
Chapter one Review
Organization Behavior (OB) is defined as the study of what employees do in an organization and how their behavior effects the organizations effectiveness. In all of the organizations employees are separated in different departments based on their role and skill set. To effectively manage these departments, organizations will assign a manager who overlooks or lead the group of people/employees. These managers have a very critical role to play in making or breaking an organization. If the manager is effective and has necessary skills to manage the employees then the overall organization will be successful or else it will fail. Managers are responsible for, improving employees’ interpersonal skills, responding to economic pressure, creating positive environment, improving ethical behavior of the employees’ etc. Organizational behavior gathers the employees’ behavior in an organization based on different values like, how well they are treated, what kind of training is provided, how managers are helping them in achieving work-life balance etc. and applies that knowledge to increase organization’s effectiveness.
Chapter two review
This chapter deals with the diversity in an organization. Diversity is based on three variables, biographical, ability and programs. Biographical diversity or characteristics have very minimal impact on the job performance, but that doesn’t mean that the organizations should not consider biographical diversity. Also, managers need to learn both surface level and deep level diversities in order to bring the best out of their employees’. Management should provide training more frequently, not one shot training, to its employees so that they can understand the values of other employees and can work together. Also, management have an effective recruitment process while selecting the employees’ which are better fit for the job description and the team. Diversity management should happen at levels of the management and across different stages from hiring, retention, promotio.
Jiezhen Zhu
COMM 100
Shelly Spratt
Oct 25, 2019
Annotated Bibliography
The Role of Communication in Business Relationships
1. Tourish, D. (2014). Leadership, more or less? A processual, communication perspective on the role of agency in leadership theory. Leadership, 10(1), 79-98.
This article was written by Dennis Tourish that mainly represents the importance of communication in different business relationships (Tourish, 2014). Leadership plays a great role in this context. According to the author, better leadership has remained a popular solution for climate change and business problems. However, communication is one of the best solutions procured by a leader to solve any type of conflict or problem in a business. There has been a growing concern regarding traditional approaches to the subject that have some oppressive power relationships. The main goal of this article was to determine different deficiencies in the leader through which they cannot occupy formal leadership roles.
The methods used by the researcher are based on observation and organizational research methods (Tourish, 2014). Different theories and models have been observed by the researcher to understand the implication of communication in leadership. Different organizational actors have played some formal leadership roles. According to the author, different followers of leader agency have been using false methods to address the problems in the business. There is a need to understand a better method related to communication to solve these matters. A wide range of literature has been conducted by the author in which she has taken different journal articles and books to prove her arguments.
According to the findings of the research, communication of organization are suggested to be the best approach that can be practiced by leaders (Tourish, 2014). Communication is compatible with certain social and business structures. It plays a great role in the construction of organizational actors in which facilitation of disagreement creates conflicts. The author has also emphasized the traditional stress that is created due to the achievement of cohesion in some cases. Communication can be the best resolution for every type of need in the business setting.
2. Lam, C. (2015). The role of communication and cohesion in reducing social loafing in group projects. Business and Professional Communication Quarterly, 78(4), 454-475.
This article, written by Chris Lam is basically related to the role of communication in reducing social loafing (Lam, 2015). Social loafing is a tendency to put less effort when an individual is a part of a group. It basically occurs when there is poor communication between the members of the group. Communication plays a great role in the determination and encouragement of team members. The goals of the project cannot be achieved without the practice of communication in a team. The main aim of the following research article was to investigate the influence of soc ...
Improving Interpersonal Relationship in Workplacesiosrjce
Positive interpersonal relationship at work foster a variety of beneficial outcomes for individual and
organization hence, this paper on improving interpersonal relationship in workplace. This study is aimed at
examining the need for interpersonal relationship in workplace. Three (3) research questions were raised and
answered. Theoretical works were reviewed. The findings from the review were; (1) that employee’s
demographics and work environment can in a way affect interpersonal relationship in workplace if not properly
managed. (2) That positive interpersonal relationship in workplace should be rooted in dispositional
differences. (3) That the level of compatibility, communication and interaction settings between workers goes a
long way in either improving or hindering interpersonal relationship in workplace. Based on the findings, the
following recommendations were made; (1) Management interventions may be instrumental in promoting
friendships at work, by initiating social activities both inside and outside of the workplace. (2) Individuals need
to get along well with their fellow workers for a positive ambience in workplaces and also for healthy
interpersonal relationship.
Improving Interpersonal Relationship in Workplacesiosrjce
IOSR Journal of Research & Method in Education (IOSRJRME) is an open access journal that publishes articles which contribute new results in all areas of research & method in education. The goal of this journal is to bring together researchers and practitioners from academia and industry to focus on advanced research & method in education concepts and establishing new collaborations in these areas.
The importance of communication in Organisations and businesses[1].pdfshaunmashale756
Communication has been described as the lifeblood of an organization. Without it, an organization is lifeless. It is the process of sharing ideas, information, and messages with others. The sender is the person who sends the message, the message is the information to be conveyed, the channel is the method of sending the message, and the receiver is the person to whom the message is being sent. If there are no receivers to a message, then it is automatically assumed that no communication has taken place. Both senders and receivers are very Important to the communication process. Communication is successful only when both the sender and the receiver understand the same information.
What is interpersonal Communication? what is the importance of Interpersonal Communication in the workplace and what is remote work? what are the 6 important and basic elements of Interpersonal Communication?
Summarizing Assignment 2
Introduction
The issue that is faced in communication is that most of the people in the business use false information in resolving problems of business. This can create a problem in the social market. The role of communication although it has great importance in society, but it create a great problem in the business. In some cases, the situation rises to the conflict condition in the business. It became difficult for the business to adopt the traditional approaches in the market (Tourish, 2014). Most of the problems in communication occur because of deficiencies in the skills of leadership. As a result, wrong information spread in the business and business problems is not resolved in a better way. So, the thesis statement is that social learning theory plays an important role in the problem that occurs in communication.
Argumentative thesis
The issue in the business is that most of the people use false means to resolve problems in the business. People don’t understand the need for a better method of communication in business. Social learning theory is employed to address this problem. This theory act as a bridge between the behavior of individual and different learning theories because it encircles memory, motivation, and attention. Through this theory the role of the leader is also learned in the business climate — a better relationship built with the employees as well as with the leaders. The employees and the leader learn a lot through this relationship. So, communication helps a leader in learning about the environment of business (Lam, 2015).
The social learning is also increased in improving the social loafing in business. It also helps in the encouragement of employees, and the employees learn a lot through various activities that occur in the business. When the employees communicate with each other in accomplishing the projects of business, then the employees learn a lot. Similarly, the method of research teaches most of the tactics of dealing with others and handling stressful conditions. It also helps in learning from communication and research. In some case, wrong information spread in the business and that information is used in resolving the business problems.
It create great problems in the business. So, the quality of communication is also important in resolving business problems and handling risk situations. The skills are also important in communication. These communication skills help others in adopting those strategies which are helpful for the success of the business. The employees develop a mutual relationship and learn a lot through this contact. The skills of verbal, non-verbal, written communication are essential in expanding the business. If the wrong means of communication are used in the business, then it can lead to the collapse of the business. This issue is resolved by the use of communication channels, but it is still not present in most of the businesses (Tang, 2019)..
2. ORGANIZATIONALCOMMUNICATIONS STUBBS 2
Organizational Communications Correlates to Productivity
The organizational communication correlates to productivity in many different ways. One
of the ways is through the communication of others and yourself when speaking to any
employee. Another way is through the climate assessment of the employees at the organization
and also the communication that goes through one another in the hiring process. The last but not
least thing that communication would play a part in is the leadership styles. Communication of
others, climate assessment, hiring, and leadership styles are all ways that the organizational
communication correlates to productivity.
Communication productivity
When working with the communication productivity in an organization the
communication productivity increases when employees are satisfied with their jobs and with the
level of communication they receive from the management. When a manager has an effective
communication in his or her organizations, it has a direct impact on the staff’s reactions as well
which is the ultimate goal when dealing with communication through employees. The best form
of communication in the workplace is positive feedback on their performances. Linda Ray
(2004) says that “When employees receive regular feedback on their performance, and are told
what’s going on in the company and what role they play in the overall success of the business,
they will reward you by working harder and more efficiently” (P. 14). Having that positive
communication to employees about their performance is a great way to have a better customer
service.
There is a term fostering autonomy, which means the employees are giving some sense of
responsibility that gives them some leeway when it ultimately comes down to what is best for the
company. When a company has the chance to develop a culture of open communication between
3. ORGANIZATIONALCOMMUNICATIONS STUBBS 3
employees, supervisors, and the owner of the business, they are able to encourage autonomy in
the workplace. Now when the supervisors have developed a communication style with the staff
of the company it tends to shifts the communication more towards mentoring rather than
ordering. They help add to the open culture that results in increased productivity in the
workplace. Poor communication between employees, supervisors, and management can lead to a
significant waste of time.
It can cause many complications in the workplace. At the same time managers that
develop a more effective kind of communication techniques are much more likely to avoid the
resistance to the change that happens within the organization. Supervisors have often not been
able to clearly relay instructions, or wrongly assume that employees know how to perform a task.
This not only leads to reduce the productivity in organizations but it also can be the cause of
negative customer reactions and the loss of the business instead employees should communicate
and check up on employees.
Climate assessment
An organization’s climate and infrastructure are variables that greatly affect how people
feel in a certain environment and how they act as well. This is shown in hospitals and clinics
where patient-centered communication is vital to quality care. The climate and infrastructure can
affect communication in many ways. A set of assessment tools was developed to measure the
climate of hospitals and clinics nationwide. Wynia, McCoy, Griffin, Osburn (2010) researcher at
“Validation of an organizational communication climate assessment tool kit” says that “The
communication climate assessment tools were field tested in 14 diverse organizations nationwide”
(P. 20). The tools provided insight from staff and patients that were used to evaluate the climate
4. ORGANIZATIONALCOMMUNICATIONS STUBBS 4
and its effect within the organizations. The tools were found to be very reliable in predicting
patient-reported quality.
The tools were also useful in conveying a patient’s belief about the trustworthiness of an
organization and whether they felt like they were receiving quality care. The key to quality care
is effective communication. A valid tool, capable of providing organizations with detailed
feedback on their communication performance, has been developed for the use of health care
organizations. This tool can also be used over a period of time to track the performance and
improvement methods if needed.
Hiring as culture matching
When applying to an organization the communications skills in an interview play a huge
role in the hiring aspect of the culture. In many ways the way a person communicate, in an
interview with his or her future boss can be the determining factor of getting hired at that job or
not. In some organizations everyone who applies for a position has to takes a mandatory
grammar test to determine whether or not they are fit for the position at their organization that
they need filled. In so many ways the way a person speak grammatically correct in an interview
tend to make fewer mistakes when it comes to doing things that are completely unrelated to
communications.
Employment communication plays an important part between an applicant and the
employer. Employment communication is a conversation the applicant has with an employer. For
example you have an interview for a job you have applied, you show up, the interview starts by
asking several basic questions that get the interview started. After that the employer approaches
you with more profound questions such as what qualities do you have that will be suitable for the
job position that you have applied for. Based on the questions that the applicants were asked the
5. ORGANIZATIONALCOMMUNICATIONS STUBBS 5
employer was able to establish how the applicant’s answers would be and how they would do in
the workplace of the organization that is doing the interview.
L. Rivera (2012) had said that
“In business, communication is always used, from working
with a customer to speaking to your supervisor. Thus is important
the applicant haves good communication skills. In communication
skills, an employer will see if you have the skill to persuade a
customer into purchase a product, or the skill to satisfy the
customer’s needs, such as implementing useful information that
will satisfy the customer” (P. 4).
When deciding whose best for the position the employer chooses the candidate based on the
communication that shows they have knowledge of the job and they felt more comfortable based
on the communication.
Leadership styles
When it comes to communication and the leadership style the leader needs to have a
thorough understanding of organizational culture, nature, and the impact so that he or she can
communicate a new vision of commitment to the members of the staff of the organization.
Leadership is both dynamic competence and a relational process between two members and how
they communicate which require a specific skill. Sharma and Sharma (2010) says that “that
leadership style must be adjusted according to the situation to ensure organizational effectiveness
and The core of culture and communication that is formed by values which are not visible but
shared by people even when membership in group changes” (P. 13). This is explaining that the
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culture of a person can be the cause of a person’s values that can shape the way that person
would communicate with another person.
Comparison
Between communication of others, climate assessment, hiring, and leadership styles are
the ways that communication are correlated with the productivity of organizations is shown
above in various ways. They all play a part with each other because communication is a huge
part of a normal everyday life in the workplace and without communication there would be a lot
of issues around the workplace that causes the employees to have a harder time trying to
accomplish their work.
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History of the Case:
A case was found that studied one factor of organizational communication in the
workplace, the factor studied was communication in the workplace and its role in productivity.
The study chosen looked at the role of gossip as informal communication channel between
themselves and management within their workplaces or organizations. It was believed that
managers in hospitals could benefit from using gossip in hospitals in such a way as to positively
influence the attainment of their goals. Certain functions were found in existing data on the
subject that were believed to explain the social functions of gossip that could be revised for the
use of managers. These Social functions of gossip were:
1. Collecting and disseminating information about individuals or societies.
2. Creating a sense of belonging to a group, becoming part of a group, socializing
3. Bringing people together, creating strong bonds between group members, and
providing a feeling of intimacy and connectedness to group members
4. Learning about expectations, organizational rules, values, principles, and
behavioral norms.
5. Entertainment, satisfying emotional needs, and escaping boredom.
Gossip can influence the flow of information in positive ways, but can also result in
negative outcomes if not used correctly. Gossip can be used as a tool for psychological
harassment in the workplace, as well as to circulate false or negative information throughout the
organization. This aspect of gossip was found to be impossible to completely illuminate from
workplace, which was one of the reasons it was found to be important for managers to control
gossip.
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What Happened in this Case:
A study was conducted to look at how nurses used gossip in their workplaces as a type of
informal communication channel. There were three research questions that guided the study:
1. How frequently gossip was used
2. What were the topics, purpose, ways, and times gossip was used
3. How the nurses felt when they gossiped
The study took place in a city in the eastern part of Turkey. The nurses were from four
different hospitals within the city, two served under the Ministry of Health and two served under
a university. The data collected in the study was collected June through September of 2011. Of
the 600 nurses reached within the hospitals during the study only 264 of them completed the
study fully.
The tool used to gain data or information from the nurses participating in the study was a
questionnaire developed using previous studies examined in their literature review. The
questionnaire had two major parts to it. One part was a section of multiple choice questions
about their gossiping conditions. While the second part was a series of questions on the nurses’
age, education level, kind of work, weekly working hours, position, and number of patients
treated.
The study resulted in ways that differed from the outcomes predicted or expected as a result
of the previous research. The study showed that although nurses did in fact gossip, that they
chose not to gossip with their managers. Instead they chose to gossip with other nurses in their
unit and in other units. However one factor found in the study that positively reflected the
information found in the literature review was the topic of gossip among the nurses. The
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literature review reported that 80% of workplace gossip was about work. The study reflected this
by reporting that nurses were found to mostly talk about matters that related to their work such as
working conditions and management styles.
My Implications of the case:
This study into the role of gossip as an informal communication channel in hospitals
among nurses reflected the idea of communication within an organization influencing the culture
of an organization and its flow of information. Gossip was used by the nurses to share their
opinions and experiences with their working conditions and the management styles they were
exposed to while in the workplace. This discovery shows the influence of the type of information
circulated on the organizational communication within the hospitals, and should therefore show
the importance of controlling the type of information circulated. The channel of communication
between the nurses, gossip between their peers and fellow nurses, can also be seen as a
trustworthy source of information to the nurses, which is another reason gossip should be closely
monitored and used for positive reasons and goals by managers within organizations. The
application of using gossip as an informal channel to spread positive information and opinions
about the organization and any staff could be beneficial to managers willing to use this tool for
the benefit of their organizational communication.
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References
Ray, L. (2004). The effect of Communication on Productivity
Rivera, L. (2012) American Sociological Association: Hiring as Cultural Matching: The case of
Elite Professional Service Films. 77, 999-1022
Sharma, S,. K,. Sharma, A. (2010). Examining the relationship between organizational culture
and leadership styles. Journal of the Indian academy of applied psychology, Vol.36, No.
1, 97-105
Wynia, M. Johnson, M,. McCoy, T., Griffin, L,. Osborn, C,. (2010) Validation of an
organizational communication climate assessment tool kit.