This document discusses best practices for designing Scandinavian intranets based on interviews with intranet managers from several large Scandinavian companies. It emphasizes focusing intranet content and design on key tasks rather than irrelevant information. Specific recommendations include having a minimalistic and easy-to-use design with clear calls to action and navigation. The goal is to make the most useful information easy to find and complete tasks efficiently.
E-læring og brukeropplevelse på REN møte i regi av Innovasjon Norge. Eksempler fra Nordea, Statoil osv. Det meste er lite forståelig uten "voice over" :)
Hva kjennetegner et godt intranett? Basert på undersøkelse går jeg gjennom hva som er de viktigste funksjonene, med eksempler fra ulike intranett. Måtte "sladde" noen, så det er litt få skjermbilder.
Webforum 2011 foredrag av Jostein Magnussen
WSO2Con USA 2017: Geospatial Big Data – Location Intelligence in Digital Tran...WSO2
Location plays a huge role in big data analytics which in turn powers new and existing digital businesses. From Uber-like participatory businesses to government-led fleet and transport management, location is a differentiator that is ubiquitous and a core part of digital transformation.
This session looks at how location data can be leveraged for digital transformation – be it for a new disruptive digital business or for an existing business looking to leverage existing data for newer business opportunities. For instance, Internet of Things and mobile devices usually have a location parameter associated with the device which in turn can be used by the analytics engine to figure out the most optimal route. This data has to be overlaid and integrated with external spatial systems and shared with stakeholders via spatial APIs to encourage participatory business models. Even security can have a spatial aspect to it. We will look at some interesting theories, examples and business + technical ideas. This is the importance of WHERE, NOW!
BlogWell San Francisco Social Media Case Study: Kaiser Permanente, presented ...SocialMedia.org
BlogWell is the only conference where social media executives from large companies come together to share their case studies, offer practical how-to advice, and answer your questions.
To learn more about BlogWell, visit http://gaspedal.com/blogwell
In the BlogWell San Francisco case study presentation, "Harvesting the Low-Hanging Fruit of Internal Social Media Channels," Director, Internet Marketing Services Hilary Weber describes how Kaiser Permanente applies internal social media in a big-brand setting.
Measuring ROI, managing teams, legal issues, B-to-B, working with agencies and creating great content are central themes at BlogWell. This event is the best opportunity available for anyone looking to get started or improve their corporate social media efforts. Learn more at http://gaspedal.com/blogwell
Many organisations put controls in place that inhibit the ability of their employees to make the most of the tools available to them. ThoughtWorks is different - we aim to encourage and support "Shadow IT". But when it comes to tools that support collaboration, there is a tricky balance to achieve - and we don't always get it right. In this presentation - first given at the "Death to the Workplace Superman" event held in conjunction with Morgan Lovell - I share a couple of stories that exemplify our approach to getting this balance right, and some of the mistakes made along the way. This version includes the speaker notes in the slides.
http://www.morganlovell.co.uk/knowledge/events/death-to-the-workplace-superman/
http://www.morganlovell.co.uk/knowledge/blogs/death-to-the-workplace-superman/
http://www.thoughtworks.com/
We are currently producing far more data than people can consume – more than we can even process using today’s technology. When there are 750 tweets sent every second, more than 1 million special interest groups on LinkedIn and thousands of publications created by a single firm every year, how do you ensure the right content is getting to the right people?
Join Kalev Peekna as he explores ways you can avoid creating the experience of information overload for your audiences. He shares how you can Crack Big Content by organizing, engaging, adapting and analyzing your communications, preventing them from looking, feeling and acting like work. He also provides examples of tools organizations have used to successfully guide overwhelmed readers.
To view the webinar recording, visit http://bit.ly/13aWTZ3.
Top tips to engage employees using social media (SMiLE London 2015 highlights)Synergy Creative
Social Media inside the Large Enterprise (SMiLE London) 2015 highlights and best practice case studies of companies using enterprise social networks (ESN) / social media for internal communications and employee engagement.
Synergy Creative attended SMiLE London in March 2015 and here we share the best bits, including case studies from Coca Cola Enterprises, Rugby Football Union (RFU) and Vodafone.
Javantura v7 - Learning to Scale Yourself: The Journey from Coder to Leader - Daniel Strmečki
Your success depends on others, a 1-man army can only achieve so much. The only way to progress from coder to leader is to learn how to scale yourself. Nowadays, you can become a Senior Developer with just a few years of experience. After that, there are many roads and possibilities you can take. Whether you decide for a developer, architect, manager or a mixed career, at one point, you will need to become a leader. In the first chapter of the lecture we will start a discussion on how to get there. Since your time is limited, you need to mentor, coach, motivate and engage others. Start with making a stable foundation, like setting up a proper onboarding process. If you help people around you, they will for sure talk about it, and your manager will hear it. Also, demonstrate ability in everyday work: coding, project management, client-focus, communication and care about others. Always stick to your values and keep high standards. In the second chapter we will discuss the challenges that turn up once you get there. At that point you will deal with people more than technology. You will need to step away from coding for meetings very often. Interruptions will happen every day and it we be very hard to maintain “the flow”. You will need to learn how to delegate and drive topics without implementing them yourself. Visit the lecture to find out some techniques for dealing with interruptions, meetings, prioritization, people and their motivation.
1_Maverick Introduction To Digital Literacy.pdfPaul Woodhead
Learning "Digital Skills for the Workplace" sessions. These are in person workshops in Rochdale, sponsored by RBH and New Pioneers and delivered by No Worries IT Ltd
This booklet covers Step 2 Structuring Information of the five-step documentation process (Step 1 – Capturing Information, Step 2 – Structuring Information, Step 3 – Presenting Information, Step 4 –Communicating Information, Step 5 – Storing and Maintaining Information). This booklet provides some basic tips, techniques, approaches and exercises for understanding and practicing how to structure information effectively.
A conversation grounded in slides, which was with a group of Swedish CIOs in March 2018. We talked about the implications of data collection for those who weren't even directly involved in data collection; for organisations, talent hunters, and ultimately ecosystems.
E-læring og brukeropplevelse på REN møte i regi av Innovasjon Norge. Eksempler fra Nordea, Statoil osv. Det meste er lite forståelig uten "voice over" :)
Hva kjennetegner et godt intranett? Basert på undersøkelse går jeg gjennom hva som er de viktigste funksjonene, med eksempler fra ulike intranett. Måtte "sladde" noen, så det er litt få skjermbilder.
Webforum 2011 foredrag av Jostein Magnussen
WSO2Con USA 2017: Geospatial Big Data – Location Intelligence in Digital Tran...WSO2
Location plays a huge role in big data analytics which in turn powers new and existing digital businesses. From Uber-like participatory businesses to government-led fleet and transport management, location is a differentiator that is ubiquitous and a core part of digital transformation.
This session looks at how location data can be leveraged for digital transformation – be it for a new disruptive digital business or for an existing business looking to leverage existing data for newer business opportunities. For instance, Internet of Things and mobile devices usually have a location parameter associated with the device which in turn can be used by the analytics engine to figure out the most optimal route. This data has to be overlaid and integrated with external spatial systems and shared with stakeholders via spatial APIs to encourage participatory business models. Even security can have a spatial aspect to it. We will look at some interesting theories, examples and business + technical ideas. This is the importance of WHERE, NOW!
BlogWell San Francisco Social Media Case Study: Kaiser Permanente, presented ...SocialMedia.org
BlogWell is the only conference where social media executives from large companies come together to share their case studies, offer practical how-to advice, and answer your questions.
To learn more about BlogWell, visit http://gaspedal.com/blogwell
In the BlogWell San Francisco case study presentation, "Harvesting the Low-Hanging Fruit of Internal Social Media Channels," Director, Internet Marketing Services Hilary Weber describes how Kaiser Permanente applies internal social media in a big-brand setting.
Measuring ROI, managing teams, legal issues, B-to-B, working with agencies and creating great content are central themes at BlogWell. This event is the best opportunity available for anyone looking to get started or improve their corporate social media efforts. Learn more at http://gaspedal.com/blogwell
Many organisations put controls in place that inhibit the ability of their employees to make the most of the tools available to them. ThoughtWorks is different - we aim to encourage and support "Shadow IT". But when it comes to tools that support collaboration, there is a tricky balance to achieve - and we don't always get it right. In this presentation - first given at the "Death to the Workplace Superman" event held in conjunction with Morgan Lovell - I share a couple of stories that exemplify our approach to getting this balance right, and some of the mistakes made along the way. This version includes the speaker notes in the slides.
http://www.morganlovell.co.uk/knowledge/events/death-to-the-workplace-superman/
http://www.morganlovell.co.uk/knowledge/blogs/death-to-the-workplace-superman/
http://www.thoughtworks.com/
We are currently producing far more data than people can consume – more than we can even process using today’s technology. When there are 750 tweets sent every second, more than 1 million special interest groups on LinkedIn and thousands of publications created by a single firm every year, how do you ensure the right content is getting to the right people?
Join Kalev Peekna as he explores ways you can avoid creating the experience of information overload for your audiences. He shares how you can Crack Big Content by organizing, engaging, adapting and analyzing your communications, preventing them from looking, feeling and acting like work. He also provides examples of tools organizations have used to successfully guide overwhelmed readers.
To view the webinar recording, visit http://bit.ly/13aWTZ3.
Top tips to engage employees using social media (SMiLE London 2015 highlights)Synergy Creative
Social Media inside the Large Enterprise (SMiLE London) 2015 highlights and best practice case studies of companies using enterprise social networks (ESN) / social media for internal communications and employee engagement.
Synergy Creative attended SMiLE London in March 2015 and here we share the best bits, including case studies from Coca Cola Enterprises, Rugby Football Union (RFU) and Vodafone.
Javantura v7 - Learning to Scale Yourself: The Journey from Coder to Leader - Daniel Strmečki
Your success depends on others, a 1-man army can only achieve so much. The only way to progress from coder to leader is to learn how to scale yourself. Nowadays, you can become a Senior Developer with just a few years of experience. After that, there are many roads and possibilities you can take. Whether you decide for a developer, architect, manager or a mixed career, at one point, you will need to become a leader. In the first chapter of the lecture we will start a discussion on how to get there. Since your time is limited, you need to mentor, coach, motivate and engage others. Start with making a stable foundation, like setting up a proper onboarding process. If you help people around you, they will for sure talk about it, and your manager will hear it. Also, demonstrate ability in everyday work: coding, project management, client-focus, communication and care about others. Always stick to your values and keep high standards. In the second chapter we will discuss the challenges that turn up once you get there. At that point you will deal with people more than technology. You will need to step away from coding for meetings very often. Interruptions will happen every day and it we be very hard to maintain “the flow”. You will need to learn how to delegate and drive topics without implementing them yourself. Visit the lecture to find out some techniques for dealing with interruptions, meetings, prioritization, people and their motivation.
1_Maverick Introduction To Digital Literacy.pdfPaul Woodhead
Learning "Digital Skills for the Workplace" sessions. These are in person workshops in Rochdale, sponsored by RBH and New Pioneers and delivered by No Worries IT Ltd
This booklet covers Step 2 Structuring Information of the five-step documentation process (Step 1 – Capturing Information, Step 2 – Structuring Information, Step 3 – Presenting Information, Step 4 –Communicating Information, Step 5 – Storing and Maintaining Information). This booklet provides some basic tips, techniques, approaches and exercises for understanding and practicing how to structure information effectively.
A conversation grounded in slides, which was with a group of Swedish CIOs in March 2018. We talked about the implications of data collection for those who weren't even directly involved in data collection; for organisations, talent hunters, and ultimately ecosystems.
Social Intranet Design Strategies presented by Intranet Connections CEO Carolyn Douglas at the 19th Annual Intranets for Internal Communications, Vancouver, BC
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Top 5 Indian Style Modular Kitchen DesignsFinzo Kitchens
Get the perfect modular kitchen in Gurgaon at Finzo! We offer high-quality, custom-designed kitchens at the best prices. Wardrobes and home & office furniture are also available. Free consultation! Best Quality Luxury Modular kitchen in Gurgaon available at best price. All types of Modular Kitchens are available U Shaped Modular kitchens, L Shaped Modular Kitchen, G Shaped Modular Kitchens, Inline Modular Kitchens and Italian Modular Kitchen.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
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Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
23. «There are too much content,
way too much. The useful
content is buried and almost
impossible to find»
Kristina Halvorsen, Content Strategy for the web
43. 14905 voices 1. Find people (by name, skill
or workplace)
2. Use tools (register work
hours, project management...)
3. Find employee info
(salary...)
4. News (important news!)
Source: Gerry McGovern, Netlife Research and others. 14,905 answers from multiple countries and companies
64. Making a purchase 1. People work together in pairs
Get people to follow internal procedures
2. They pick a page and fill out
Save money the form together
All employees 3. Each pair presents their
completed form to the whole
group
How do I purchase something?
Access to database of suppliers
Purchasing, contracts, suppliers
Thank you for Inviting me. I come from Netlife Research. User experience company in Oslo, Norway. Big clients in Scandinavia. Of course big in Norway and Big in the US are two different things. But I have understood that we have some of the same challenges when we build intranets.
The land famous for these ugly creatures - the trolls. Most intranets in Norway look like these.
This guy - the polar bear.
You probably knew that, but what you maybe did not know is that we have great beaches. Actually some of the best beaches in Europe. To bad that it never is warm enough to use them.
I don´t know if this is new to you but we also have a rich design-tradition. Going back to the fifties and inspired by functionalism. Take the Opera in Oslo as an example. It is beautiful, yet functional. You can walk on the roof.
So Scandinavian design is about Practical beauty. It is minimalistic and it is about making things easy to use. Enough said about this. Now, let us talk about Intranets and how on earth this is related to Scandinavian design.
In my speech I will use examples from mainly
First let me talk about some ways in which we fail when we make and maintain our intranets. Do we really fail? Not according to the company managers. Not according to the intranet editor. But still we fail. According to the users. If you can relate to these fails we have a bridge from Norway to the US. If not just sit back and think «These Scandinavians can´t do anything right».
Bain and company asked 362 companies if they where customer focused and what kind of experience they delivered to their customers. 95% said they where customer focused. 80% said the delivered a superior experience to the customers. Then they asked the customers of these companies the same questions......
8% percent said the companies delivered a superior experience.
Do we have a delivery gap for intranets? I have never seen this kind of survey done for intranets but I would really like to. When I talk to users they have bad names for their intranets. When I talk to managers they think they are so good.
We have trouble getting the empolyees to use the intranet. That is a sign. A bad one..
The first HUGE problem is the content. Your intranet is way too big.
Our intranets looks like this. A messy room where we put all our documents and content. It is almost impossible to find something here, except for the person who put it here. And it is getting bigger..
We focus on production and not maintenance. Because production is visible. Everybody see the news you made today, but nobody saw that you updated and rewrote 10 instructions which saves the company time and cash every day. I have worked with companies where internal communications needs to produce 5 news-stories each day instead of fixing their rotten content.
The content failure has gone so far that some people takes somewhat extreme actions.
5000 pages 22 departments 100 publishers
We design empty structures and fill them afterwards. Not Latin.
So everybody has their space on the intranet. The intranets in Norway are democratic experiments. Even in the projects we have a lot of interesting discussions in the intranet-projects. Compromise.
This is from a real project.
So, how do we fix this.
This is not very scandinavian. We love democracy. But democracy never built a good intranet.
To make it more fun we add buns. I guess it would be Muffins or Cupcakes here in the US.
And it works. This is from a Norwegian telecom site. We deleted 80% of the pages and the sales went up with 80%
So we should have a diet for intranets.
How do you evaluate the content? How well written is the content? Does it use difficult language? Is it to long etc? AND how relevant is it. Do we have a documented task which it solves AND a strategic goal which it fulfills? If it is Irrelevant we delete it anyhow. Turn the statistics upside down.
The purpose of content is to help people complete tasks.
To often we thinnk of information as important in itself. It is´nt We have to fint out what people really want.
We need to remember that we are not that important to this guy. We have to give him something useful. He does not have time for «reading» the intranet?
The users will use the intranet to solve task. All too many companies don´t know which.
This is often solved in a very poor way. In a HR handbook or 14 pages you have to scroll through. That is not what the employees need.
They need recipes, not articles.
Guide with
So when we where researching what people in DNB wanted to know about Work hours. It was three things: How long do I have to work? When and how do I order Pizza if I work overtime and What do I get paid?
The same when we present how you ret your refunds when you have paid for something job-related.
We stay with this navigation pattern from the late nineties. It did not work well then and it still dont
If you are lucky it would even be like this..
If we do not prioritize for the user, they will be lost. This is a result of us all becoming the slaves of our own structure.
What you need here is to navigate in years and months. so you can open and close these bars.
Most intranets are not designed, they are installed or «set up».
They still looks like internal newspapers. Which is ok if that is what you want to give the users.
But the ambitions of most intranets goes way beyond the internal magazine.
Solution: Still a Newspaper. With articles, article list etc. The Content Management Systems are still best at what they were made for: Building sites for online newspapers.
another designproblem is that we tend to trust the vendors when they say «Out of the box». Microsoft must have spent millions on user research before making this function som why should we change it. They probably did, but it is still crap.
Newsgator. Is this a Unix logfile? About 10% is used for the message. The rest is functionality which people doesn´t understand.
This is Sharepoint search - not for human beings.
fitts law says the time it takes to click on something is a function of the distance to the object you are trying to click on and the size of it. Most designers have forgotten this law. It is ok to make things as small as possible.
You can click anywhere here.
Designthinking is of course much more than the visual stuff. We have started to spread the intranets out in the organizations. Here we project the intranet on the wall in the canteen so everybody can see what is happening on the microblog.