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Five thousand reasons intranets suck and five ways to fix them
1. Intranets often have too much irrelevant content from many departments and publishers, consisting of 5000 pages. 2. Common goals of intranets are to make work easier, share knowledge across the organization, and unify corporate culture. 3. Users primarily need an intranet to find people, access work tools, find employee information, and read important company news.
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Five thousand reasons intranets suck and five ways to fix them
- 1. Five thousand reasons intranetssuck and five ways to fix them Audun Rundberg March 25th 2013
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- 12. 22 departments 100 publishers 5000pages ... and me
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- 20. Well written Not wellwritten
- 21. Well written Irrelevant Relevant Not well written
- 22. Well written Yes, please! Irrelevant Relevant Not well written
- 23. Well written Yes, please! Irrelevant Relevant Improve Not well written
- 24. Well written Forget it Yes, please! Irrelevant Relevant Forget it Improve Not well written
- 26. – Hey Gordon,we need an intranet
- 27. – Hey Gordon,we need an intranet – Make sure it has lots of content, Bud!
- 28. – This intranet idea of yours better make us tons of money, or I'm gonna tear your eyeballs out and I'm gonna suck your f-----g skull* *Actual quote from Wall Street. No, really.
- 29. Most common goals 1.Make work easier 2. Share knowledge 3. Unify corporate culture
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- 31. 14,905 answers from Whatdo multiple countries and companies (big and small): users need? Gerry McGovern, Netlife Research and other partners
- 32. 14,905 answers from Whatdo multiple countries and companies (big and small): users need? Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace)
- 33. 14,905 answers from Whatdo multiple countries and companies (big and small): users need? Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace) 2. Tools (register work hours, project management...)
- 34. 14,905 answers from Whatdo multiple countries and companies (big and small): users need? Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace) 2. Tools (register work hours, project management...) 3. Employee info (benefits...)
- 35. 14,905 answers from Whatdo multiple countries and companies (big and small): users need? Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace) 2. Tools (register work hours, project management...) 3. Employee info (benefits...) 4. News (important news!)
- 37. People search News Tools KPIs Social Blog
- 39. People search Team Employee Tools info sites News Social KPIs
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- 43. Page title 1. People work together in Purpose of this page pairs 2. They pick a page and fill Target audience out the form together 3. Each pair presents their User tasks completed form to the whole group Trigger words
- 44. Page title Makinga purchase 1. People work together in Purpose of this page pairs •Get people to follow internal procedures •Save money 2. They pick a page and fill Target audience out the form together All employees 3. Each pair presents their User tasks completed form to the •How do I purchase something? •Access to database of suppliers whole group Trigger words Purchasing, contracts, suppliers
- 48. Bjørn’s UX Bootharticle: bit.ly/pairwriting
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- 50. – As soon as you’ve decided that your intranet needs a piece of content, prepare for how to create, improve and delete it. Paraphrasing Kristina Halvorson
- 52. – What is the single biggest challenge that you face today? Web Management Professionals 2012 Principles & Challenges Survey. Gerry McGovern, Netlife Research and others. http://bit.ly/webm2012
- 53. – To constantly have to deal with the fact that every single one of my 450 colleagues has a strong opinion on how the web page and publishing should be « What is the single biggest challenge that you face today?»
- 54. Top tasks Biggest 5% challenge Technology 8% Customer Management 12% 37% Content 18% Resources 19%
- 55. Editor 100% Topic Topic Topic Topic 4x50% editor editor editor editor Content Content Content Content publisher publisher publisher publisher 4x20%
- 56. • Update existing content • Plan new features • Research • Report technical errors • Write new content • Project management • Audit • Testing • Delete content • Campaigns • Publish • Tweak metadata and • Analytics structure • Manage search
- 57. % work hoursspent on intranet content Less than 20% 20-40% 40-60% 60-80% 100% 0 10 20 30 40
- 58. Delete? Delete? Good Bad Good Bad Not that good Not that good Delete? Good Good Bad Delete? Bad Not that good Not that good
- 59. 40000 30000 20000 10000 0 1 7 13 19 25 31 37 43 49 55 61 67 73 79 85 91 97 103 109 115 121 127 133 139 145 151 157 1
- 60. 131 2137 21432149 2155 2161 2167 2173 2179 2185 2191 2197 2203 2209 2215 2221 2227 2233 2239 2245 2251 2257 2263 2269 2275 2281 2287 2293 2299
- 61. Average salary 450,000 Work hours in a year 1,900 Average hourly wage 308 Employees Time saved Hours saved / year Cost reduction Human resources 2 15 % 570 175,500 Finance 2 3 % 114 35,100 Helpdesk 3 1 % 57 17,550 Management 50 1 % 950 292,500 Sum 520,650
- 65. Save the planet: Don’tprint your intranet
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