This document discusses soft skills and their importance in the workplace. It begins with an introduction that defines soft skills as non-technical skills like communication, problem solving, and interpersonal skills. It then provides context on the growing Indian economy and job market. The document outlines challenges in the changing business environment like diversity and long-term thinking. It defines soft skills and categorizes them versus hard/technical skills. Soft skills are said to determine success more than hard skills for many careers. The characteristics of soft skills are described as a combination of attributes, habits, and competencies rather than single traits.