I have pointed out the most important tips to get back the Lost customers for a online commerce(eCommerce) store. For more details, please check on aditybera.me

1. 10 Tips for Online Stores to get
Back the Lost Customers
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2. Reach Out Personally
Via email or Messenger marketing, you can approach your customers
personally and communicate to them. Find out if they have a problem and
try fixing it for them.
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3. Send Out Apologies
If you receive any kind of complaints or negative feedback on reaching out,
you send in your sincere apologies with a promise to come back with an
improvement.
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4. Make a Promising Come-Back
Do make a real improvement in your services and ensure your customers
that this time they will not be disappointed. Use email marketing and social
media for this.
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5. Run a Special Social Media Campaign
Customers leave you when your competitors get better or when one of your
services deteriorate. Work on the problem and directly address your
customers on social media.
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6. Give them Something New
The best time to win back old customers is when you expand your business
to providing something new. Give them the privilege to obtain it first.
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7. Offer Incentives that are Hard to Resist
Online sales work best when you provide customers with heavy discounts.
Other incentives like loyalty rewards and free gifts also work well to drive
them back to your site.
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8. Provide Special Offers to Old Customers
You are retargeting old customers you have lost. Hence, your incentives
should favour them. For example, those with an existing account receive
free discount coupons.
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9. Provide Customized Services
Run a special campaign or offer where you provide customized solutions of
any kind. For example, if you sell beauty products online, give them an
opportunity to create their own gift hampers.
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10. Keep Them Engaged in Your Social Media Page
Develop posts on your social media page that can continuously attract
them and engage them with you. Connect to them through feedbacks,
jokes and games to make your bond stronger.
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11. Work on Little Things
Small things like addressing customers by their name on emails, making
your messages more attractive and personalized work well on your come-
back period.
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12. Questions?
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13. Thank You
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