1. 10 THINGS GREAT BOSSES DO

2. It may be an imperfect world,
but there are still managers
who more or less know what
they're doing.
Here's my take on what high-
performance managers do -- or
are at least supposed to do --
to motivate their teams and
deliver results:

3. - Help the company achieve its strategic
and operating goals by making smart
business decisions and managing their
team effectively.

4. - Entrust their employees with as much
responsibility as their capabilities will
allow and hold them accountable for the
same.

5. - Behave like a mature adult -- genuine
and empathetic -- even when their
employees or their management are
acting out like spoiled children.

6. - Provide their employees with the tools,
training, and support they need to
effectively achieve challenging but
reasonably attainable goals.

7. - Promote a can-do, customer service
attitude with customers and stakeholders
by walking the talk and leading by
example.

8. - Promote their team's accomplishments
and take the heat for their failures.

9. - Provide genuine feedback, both good
and bad, to their employees, peers, and
management. Request the same from
them.

10. - Work their tail off and be hands-on
when necessary. If they don't, they can't
expect anybody else to do it either.

11. - Don't compromise their ethical
principles in the name of "the ends
justify the means" or for any other
reason.

12. - Strike a balance between shielding their
folks from the ripples of dysfunctional
management and openly communicating
events that may affect them.

13. Overall, the best managers create
a work environment where people
feel challenged, do their best, and
are held accountable for meeting
their commitments. But most
importantly, they're key
components in an organization
that exists to serve its customers
and shareholders. We're all
happiest working for a successful
company.

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