BI: Reinforcing steel in stories
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Presentation by Vladimir Videnovic of Oracle sharing the story of New York's efforts for sharing performance data at the 2011 actKM Conference in Melbourne.
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Sheet1Taxes and Special AssessmentsMiscellaneous SourcesLocal SourcesState SourcesFederal SourcesLicenses and PermitsService Charges and Fees519542227
Taxes and Special Assessments Miscellaneous Sources Local Sources State Sources Federal Sources Licenses and Permits Service Charges and Fees 51 9 5 4 2 2 27
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Public Safety Public Utilities Transportation Parks, Recreation & Human Services Community Development Interest on Long-term Debt Overall City Adminitration 28 27 10 15 8 3 9
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The City of City Name
A Report to Our Citizens 20XX-20XX
Our City is Unique
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Strategic Objectives 1
How Have we Progressed? 2
Our Finances 3
What’s Next? 4
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Provide exceptional customer service, uphold the public interest and advance the community visions.
Vision
Be a collaborative and innovative organization that is future focused and committed to excellence.
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Selected Demographic.
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New York is the leading global financial center, employing over 344,700 people in banking and finance. Manhattan is at the heart of the New York financial district and hosts six major stock exchanges. Major financial institutions headquartered in New York include JPMorgan Chase and Bank of America. The city also has many universities that provide financial education programs. New York banks are innovators in mobile banking technology, though Toronto is still working to implement some technologies used in New York like Huntington Bank's foreign exchange tools.
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BI: Reinforcing steel in stories
- 2. New York City Citywide Reporting Story
- 3. New York City 5 790 1524 1664 boroughs (Bronx, Brooklyn, Manhattan, Queens and Staten Island) km 2 year of European discovery by Giovanni da Verrazzano, a Florentine explorer year when city was named “New York” (previously "Nieuw Amsterdam")
- 4. New York City 8,175,133 293,903 60 44 New York City population (2010 census) NYC government employees NYC budget (Billion USD) Number of NYC government agencies 4,000 Number of performance measures used by NYC government
- 5. 8,175,133 293,903 60 44 4,000 5 790 1524 1664
- 6. Michael Rubens Bloomberg Mayor of New York City
- 8. " Mother of All Accountability Tools " – First Announced in State of the City gives New Yorkers Access to Constantly-Updated Performance Data from City Agencies
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Editor's Notes
- Michael Rubens Bloomberg Mayor of New York City
- The City of New York has more than 8 million residents and a government consisting of dozens of city departments and agencies. In the past, if a problem or need arose, it wasn’t easy to know where to go, who to ask, or what to do. You’ve just moved into New York City, and you need some help. Perhaps it’s 2:00 a.m. and a neighbor’s dog has been barking for the past hour. Or, on your drive home, you hit a pothole that nearly knocked the steering wheel out of your hands. You open the phone book and your jaw drops when you find 14 pages of telephone listings for city departments and agencies. New York City had approximately 45 call centers staffed by almost 1,000 employees. These call centers relied on a variety of different systems--from voice response to automated call technologies--to take messages and direct calls for those who were lucky enough to avoid busy signals.
- One of the things that makes New York’s 311 solution unique is that it uses sophisticated data-mining techniques that enable city administrators to gain fresh insight--in real time--into the challenges that confront the city. What are the hot-button issues that are generating the most complaints from New Yorkers? Which neighborhoods are suffering from the highest rate of vandalism? Which departments are doing the best job of responding to citizens’ needs, and which are doing the worst? The system enables us to focus on specific types of complaints and monitor the city’s effectiveness in responding to them,”