The document discusses mapping existing business processes. It explains that the objective is to develop a deep understanding of current processes to provide a basis for redesigning services/processes and setting change boundaries. It recommends interviewing process owners and stakeholders and mapping/documenting process steps, performance parameters, rules, IT support, and legal environments using a standard format like BPMN. It provides an example process flow chart for a work permit process involving a company, employee, labor office, and bank.

1. Process Mapping (As-Is)

2. 2
Map Existing Processes
The objective is to redesign any process in the
organization
This requires developing a deep understanding of
the current status for processes in the organization
in order to:

Provide basis for developing the services / processes
framework

Set the change boundary
Accompanied by a similar understanding of the
organization strategy, goals, objectives, structure,
challenges, legal and social frameworks and all
other related aspects that might affect the redesign.

3. 3
Business Process redesign methodology in four stages
Activities:
 Interview process owners
 Interview experts and
stakeholders if needed
 Map and document process
steps and key performance
parameters
 Understand underlying
performance drivers

Process steps

Rules and regulations

IT support

Legal environment
Deliverables:
 Parameters for each process
 Process flows at workplace level
For process documentation; it’s
advised to use international standard
format such as Business Process
Modeling Notation (BPMN) or unify a
standard notation and work
according to it in developing the
flowcharts.

4. 4
Map existing processes

5. 5
Description - process

6. 6
Description – process step

7. 7
Description - role

8. 8
Description – IT application

9. 9
Description – data collection

10. 10
Company
Employee
Company
HROfficer
LabourOffice
Employee
Bank
Br Work Permit process flow
Request
Work Permit
Save employee
data on disk
Upload data at
Labour Office
Computer Department
Pay WP fee
Receive payment
and return receipt
WP
Fee
Receive
payment receipt
WP
Payment
receipt
Check
Employe
e
data
Receive
physical WP
Physical
WP
Issue
physical WP
Data OK
Correct
empl. data
Data incorrect
Final state:
- Company employee has a physical Work
Permit in his hand.
Initial state:
-Company employee has acquired an entry
visa at MoFA or embassy, and requests a
Work Permit at the Labour Office.
To-Be