Markus Krebsz gave a presentation on human aspects of organizational change at the SII IT Forum in London on July 16, 2009. He discussed how dissatisfaction with the status quo, a shared vision of the future, knowledge of practical steps, and consideration of change costs are important for successful change based on Gleicher's Formula. He also emphasized engaging and consulting employees, providing clear communication and tools, and acknowledging past resentments to help transition from "we" and "them" to "us." The presentation concluded with a mind map of human aspects of organizational change for further exploration.