This document discusses evaluating the feasibility of cloud technology planning. It begins by stating that requirements gathering is the first step, which involves understanding the current problem or opportunity, the proposed investment, the company's current state, and where it needs to be. It then discusses identifying the business need, common business outcomes like revenue growth and cost reduction, and considering factors like security, availability and performance when refining requirements and evaluating solutions. Key success factors and constraints are also important to define for any new initiative.
Lean IT, Lean Business: A new perspective to IT cost optimization Imad Almurib
Lean IT, Lean Business: A new perspective to IT cost optimization. In this document, I'm trying to explore the opportunities of applying best practices of IT Service Management and Lean Principles in the Cost Optimization domain.
SoftSol's Business Process Management (BPM) solution enables automation of business processes with minimal programming. It allows users to design, develop, and deploy new or modified business processes. The solution includes a web-based process modeler for collaborative process design. An engine controls workflow processes. A monitoring dashboard provides execution status and performance indicators. Forms, simulators, and rules management are also included to streamline processes. The platform-independent and scalable solution facilitates business process automation, optimization, and continuous improvement.
When assessing the possibility to in- or outsource often matrixes are used. The two axes of a matrix are however hardly sufficient to capture the complexity of a sourcing decision. More effective are so called sourcing decision trees. This presentations outlines one of them.
Leonard Munyua, CIO at Simba Corporation - Legacy modernisation and adequate ...Global Business Events
Leonard Munyua, CIO of Simba Corporation, discussed the company's legacy modernization efforts and ERP implementation. Simba Corporation has five businesses running on different legacy applications and systems. To reduce costs and complexity, the company consolidated its operations onto a single ERP system. This involved replacing some legacy applications that were limited and integrating other applications. Simba evaluated ERP solutions from two vendors over one year before selecting and implementing a new system to improve operations across its businesses. The modernization aims to maximize the value of existing IT investments while reducing costs and increasing business agility.
To implement a BPR strategy, an organization must first select the process to reengineer and appoint a cross-functional team to lead the effort. The team then analyzes the current process, develops a vision for an improved process, and creates an action plan to execute changes and realize dramatic improvements in areas like cost, quality, and speed. Finally, the organization implements the new process to achieve the goals of BPR.
The document discusses the Capability Maturity Model Integration (CMMI) framework, which aims to improve processes for developing products and services. It provides an overview of the different maturity levels in CMMI and how they relate to practices for areas like project management, engineering, and support. While CMMI focuses on defined, managed, and optimized processes, it also acknowledges tensions with more agile approaches that value individuals, interactions, and responding to change.
Lean IT, Lean Business: A new perspective to IT cost optimization Imad Almurib
Lean IT, Lean Business: A new perspective to IT cost optimization. In this document, I'm trying to explore the opportunities of applying best practices of IT Service Management and Lean Principles in the Cost Optimization domain.
SoftSol's Business Process Management (BPM) solution enables automation of business processes with minimal programming. It allows users to design, develop, and deploy new or modified business processes. The solution includes a web-based process modeler for collaborative process design. An engine controls workflow processes. A monitoring dashboard provides execution status and performance indicators. Forms, simulators, and rules management are also included to streamline processes. The platform-independent and scalable solution facilitates business process automation, optimization, and continuous improvement.
When assessing the possibility to in- or outsource often matrixes are used. The two axes of a matrix are however hardly sufficient to capture the complexity of a sourcing decision. More effective are so called sourcing decision trees. This presentations outlines one of them.
Leonard Munyua, CIO at Simba Corporation - Legacy modernisation and adequate ...Global Business Events
Leonard Munyua, CIO of Simba Corporation, discussed the company's legacy modernization efforts and ERP implementation. Simba Corporation has five businesses running on different legacy applications and systems. To reduce costs and complexity, the company consolidated its operations onto a single ERP system. This involved replacing some legacy applications that were limited and integrating other applications. Simba evaluated ERP solutions from two vendors over one year before selecting and implementing a new system to improve operations across its businesses. The modernization aims to maximize the value of existing IT investments while reducing costs and increasing business agility.
To implement a BPR strategy, an organization must first select the process to reengineer and appoint a cross-functional team to lead the effort. The team then analyzes the current process, develops a vision for an improved process, and creates an action plan to execute changes and realize dramatic improvements in areas like cost, quality, and speed. Finally, the organization implements the new process to achieve the goals of BPR.
The document discusses the Capability Maturity Model Integration (CMMI) framework, which aims to improve processes for developing products and services. It provides an overview of the different maturity levels in CMMI and how they relate to practices for areas like project management, engineering, and support. While CMMI focuses on defined, managed, and optimized processes, it also acknowledges tensions with more agile approaches that value individuals, interactions, and responding to change.
The document discusses challenges in making build versus buy decisions for software solutions. It outlines key decision factors to consider like total cost of ownership, features and functionality, maintainability and control, and competitive advantage. It also provides a framework for evaluating these factors, including a TCO calculation scorecard and common mistakes to avoid. The document advocates establishing a standardized process to make informed build versus buy decisions.
This document discusses key performance indicators (KPIs) in telecommunications. It provides resources for KPIs including lists of KPIs, performance appraisal metrics, job skills, and key result areas. It discusses how to create KPIs for specific roles by defining objectives, identifying key result areas and tasks, and determining how to measure results. It also outlines some common mistakes in creating KPIs, such as having too many KPIs, and how KPIs should be designed to link to strategy and empower employees. Finally, it describes different types of KPIs including process, input, output, leading, lagging, outcome, qualitative and quantitative.
This document provides an overview of the Capability Maturity Model Integration (CMMI) version 1.3 for improving processes in developing products and services. It discusses the key components of CMMI including process areas, relationships among process areas, and using the CMMI model for adoption. The document also provides information on CMMI for Development, Services, and Acquisition and how the CMMI framework addresses product and service development, service management, and product/service acquisition.
SSCG Strategy, Business Services and Operating Model DimensionsEugene Nizeyimana
SSCG is a global management consulting and engineering firm that provides services to automotive, industrial manufacturing, and emerging markets sectors (1). They use a multi-disciplinary approach combined with industry expertise to help clients address strategic and operational issues through solutions like process transformation, quality improvement, and market intelligence (2). SSCG aims to deliver high-quality services and continuous improvement through a dedicated focus on quality and a 5-step framework for defining problems, developing solutions, deployment, measurement, and control (3).
This document discusses the considerations for whether to build or buy software. For building, it lists factors like time to market, distinctive competencies, and total cost of ownership that should be considered. For buying, it outlines a process including needs analysis, developing evaluation criteria, identifying vendors, evaluating vendors against criteria, selecting a vendor, and implementing the purchased software. It provides details on techniques for needs analysis and examples of criteria for evaluating solutions and vendors. The overall summary is a comparison of building vs buying software and the key factors and processes involved in each option.
This document contains the resume of Deepak Jain, who has over 21 years of experience in project management, business transformation, banking, financial services, and consumer goods. He has delivered over $20 million in business value through transformation projects and supply chain management. Currently he is an Assistant Vice President of Strategy and Execution at Mashreq Private Banking in Dubai. The resume lists his educational qualifications and certifications, employment history highlighting achievements across various roles, and annex with details of key assignments and responsibilities.
This white paper examines how technology impacts the cost structure of business process outsourcing (BPO). It finds that while software licenses typically represent only 3-5% of a BPO provider's total costs, technology directly drives process automation and impacts operational costs. Technology enables economies of scale, supports ongoing process optimization, and allows for remote labor arbitrage. The implementation of technology, including consulting services and upgrades, accounts for about 15% of BPO costs. Staffing and administrative costs make up the majority at around 80%. The paper emphasizes that minimizing software costs alone is not enough - the effects of standardization and automation on reducing labor costs through economies of scale must also be considered to fully understand how technology impacts BPO costs.
How business process mapping saved an IT project.Garrett Hunter
How do we help a project in jeopardy of delivering a solution that does not meet customer needs? During this session we will describe how we answered that question by applying business process mapping techniques. The project goal was to automate multiple manual processes that had been developed over time to fulfill marketing orders. The customer had successfully implemented these processes using a collection of desktop spreadsheet and email applications and were asking for help to modernize. We will analyze the initial approach used to gather requirements and how changing to a process centric approach to allowed us to better understand which requirements were missed. We will also review how we incorporated elements of the Business Process Model Notation specification into our overall approach. By using this approach we brought IT and the business together, speaking the same language, and provided a solution that met their needs.
This business case proposes a Web Platform (WP) Project to address issues with Smith Consulting's legacy mainframe systems for managing administrative functions like payroll and reporting as the company has expanded. The WP Project aims to migrate these functions to a new centralized web-based platform to reduce costs, improve efficiency, and give employees more autonomy. Implementing the WP Project is estimated to reduce overhead costs by 15% in the first year, decrease employee turnover by 10%, and significantly decrease the time needed for reporting and resolving payroll issues. The business case recommends proceeding with the WP Project as it is aligned with corporate strategy and objectives and provides the best opportunity to realize benefits while involving the least risk compared to other alternatives.
Business Process Management PowerPoint Presentation Slides SlideTeam
If you are planning to create a stunning presentation to showcase the concept of business process management, then we recommend you download, our ready to use business process management PowerPoint presentation slides. Our content ready presentation will save your time and efforts. With the help of this predesigned business operations management PPT presentation, you will be able to represent the numerous techniques to discover, model, examine, measure, refine, optimize, and automate organization processes. This business quality improvement presentation PPT has been designed using a slide on various essential subtopics such as introduction, functional area overview, ERP system architecture, task categories of ERP systems, ERP project progress, implementation process overview, planning and selection phase, implementation phase, enterprise resource planning funnel, tuning of concept, situational analysis-basic target concept, software selection process, and software selection criteria. It also covers a template on software selection criteria, realization and implements, v model for implementation of ERP system, tips for selecting ERP system, ERP criteria list-technical requirement, and ERP implementation-selection phase. Do not delay, quickly download these predesigned business project management presentation slides. Bring down the amount of friction existing with our Business Process Management PowerPoint Presentation Slides. Halt the further build up of differences.
BETSOL is a Product Engineering and Managed IT Services company based out of Denver, Colorado. We specialize in Application Development, DevOps, Quality Assurance, Business Intelligence, Help Desk, Infrastructure Management, and Contact Center. Our success is recognized with association awards and a net promoter score that is 2x the industry average. We take pride in our thought leadership and rapid growth. Learn more at betsol.com.
Interactive selling solutions for complex manufacturingCincom Systems
This document discusses configurators, which are tools that capture corporate knowledge about products and services and deploy it to support sales and customization. It evaluates factors to consider when selecting a configurator, including desired sales processes, required configuration knowledge, users, and integration needs. Key capabilities of configurators include managing rules for specifications, pricing, constraints, and generating outputs. Maintaining business rules in the configurator using graphical tools without programming is emphasized.
In the face of the steady run up in manufacturing and logistics costs, the old strategies for cost containment no longer have the same punch. Companies in the process industries now widely realize that they must restructure their supply chains to take out costs and maintain their customer service edge.
Target Operating Model Strategy Management Governance Organization Leadership...SlideTeam
The document discusses various aspects of developing a target operating model (TOM). It addresses different types of models that can be used to achieve a TOM, including a transformation model, operating model, value model, and business model. It also covers objectives, scope, influencing factors, key dimensions, and design choices to consider for a TOM. Finally, it discusses integrating people, process, and technology components into a TOM.
This document discusses various pricing models for outsourcing, including traditional time and materials and fixed price models. It then explores more innovative models like Build Operate Transfer (BOT), Joint Ventures (JV), Gain Sharing Models (GSM), and Revenue Sharing Models (RSM). Each alternative model is described in 1-2 paragraphs outlining the key benefits and considerations compared to traditional models. Examples and case studies are provided for some models to illustrate how the pricing and benefits might work in practice.
Webinar | Make vs. Buy
When: Thursday, November 12th, 2009
Featured speaker: Brian Wood, VP Marketing, Continuous Computing
Sponsors: Continuous Computing, GoAhead, and Wind River
The document discusses modules in product data management/product lifecycle management (PDM/PLM) software and customizing PDM/PLM software. It describes key modules like CAD, CAE, manufacturing process management, and enterprise system integration. It also discusses understanding business objectives, project data management, and process management when customizing PDM/PLM software.
The document discusses how business improvement software solutions can help companies increase revenue, contain costs, and manage capital resources more effectively in a rapidly changing business environment. It provides examples of how solutions can help gain insights into customers and sales, identify areas for cost containment, and generate customized reports for decision makers. The company discussed, Guilford Group, offers business analysis, software development, and technical expertise across various industries to deliver business-driven solutions that improve results.
How Morgan Stanley is Using Apps to Transform the WorkplaceDreamforce
Join us to learn how IT can be the hero and help accelerate HR transformations. Learn how to create a seamless experience for employees on the front end, all completely integrated with your core HR systems on the back end. Join us to hear from Morgan Stanley on how they're building and deploying apps to better service, engage, and retain employees. Speakers: Brian Kelly, Morgan Stanley's Executive Director of HR IT and Ashvin Parmar, Capgemini's Business Information Management Principal
The document discusses challenges in making build versus buy decisions for software solutions. It outlines key decision factors to consider like total cost of ownership, features and functionality, maintainability and control, and competitive advantage. It also provides a framework for evaluating these factors, including a TCO calculation scorecard and common mistakes to avoid. The document advocates establishing a standardized process to make informed build versus buy decisions.
This document discusses key performance indicators (KPIs) in telecommunications. It provides resources for KPIs including lists of KPIs, performance appraisal metrics, job skills, and key result areas. It discusses how to create KPIs for specific roles by defining objectives, identifying key result areas and tasks, and determining how to measure results. It also outlines some common mistakes in creating KPIs, such as having too many KPIs, and how KPIs should be designed to link to strategy and empower employees. Finally, it describes different types of KPIs including process, input, output, leading, lagging, outcome, qualitative and quantitative.
This document provides an overview of the Capability Maturity Model Integration (CMMI) version 1.3 for improving processes in developing products and services. It discusses the key components of CMMI including process areas, relationships among process areas, and using the CMMI model for adoption. The document also provides information on CMMI for Development, Services, and Acquisition and how the CMMI framework addresses product and service development, service management, and product/service acquisition.
SSCG Strategy, Business Services and Operating Model DimensionsEugene Nizeyimana
SSCG is a global management consulting and engineering firm that provides services to automotive, industrial manufacturing, and emerging markets sectors (1). They use a multi-disciplinary approach combined with industry expertise to help clients address strategic and operational issues through solutions like process transformation, quality improvement, and market intelligence (2). SSCG aims to deliver high-quality services and continuous improvement through a dedicated focus on quality and a 5-step framework for defining problems, developing solutions, deployment, measurement, and control (3).
This document discusses the considerations for whether to build or buy software. For building, it lists factors like time to market, distinctive competencies, and total cost of ownership that should be considered. For buying, it outlines a process including needs analysis, developing evaluation criteria, identifying vendors, evaluating vendors against criteria, selecting a vendor, and implementing the purchased software. It provides details on techniques for needs analysis and examples of criteria for evaluating solutions and vendors. The overall summary is a comparison of building vs buying software and the key factors and processes involved in each option.
This document contains the resume of Deepak Jain, who has over 21 years of experience in project management, business transformation, banking, financial services, and consumer goods. He has delivered over $20 million in business value through transformation projects and supply chain management. Currently he is an Assistant Vice President of Strategy and Execution at Mashreq Private Banking in Dubai. The resume lists his educational qualifications and certifications, employment history highlighting achievements across various roles, and annex with details of key assignments and responsibilities.
This white paper examines how technology impacts the cost structure of business process outsourcing (BPO). It finds that while software licenses typically represent only 3-5% of a BPO provider's total costs, technology directly drives process automation and impacts operational costs. Technology enables economies of scale, supports ongoing process optimization, and allows for remote labor arbitrage. The implementation of technology, including consulting services and upgrades, accounts for about 15% of BPO costs. Staffing and administrative costs make up the majority at around 80%. The paper emphasizes that minimizing software costs alone is not enough - the effects of standardization and automation on reducing labor costs through economies of scale must also be considered to fully understand how technology impacts BPO costs.
How business process mapping saved an IT project.Garrett Hunter
How do we help a project in jeopardy of delivering a solution that does not meet customer needs? During this session we will describe how we answered that question by applying business process mapping techniques. The project goal was to automate multiple manual processes that had been developed over time to fulfill marketing orders. The customer had successfully implemented these processes using a collection of desktop spreadsheet and email applications and were asking for help to modernize. We will analyze the initial approach used to gather requirements and how changing to a process centric approach to allowed us to better understand which requirements were missed. We will also review how we incorporated elements of the Business Process Model Notation specification into our overall approach. By using this approach we brought IT and the business together, speaking the same language, and provided a solution that met their needs.
This business case proposes a Web Platform (WP) Project to address issues with Smith Consulting's legacy mainframe systems for managing administrative functions like payroll and reporting as the company has expanded. The WP Project aims to migrate these functions to a new centralized web-based platform to reduce costs, improve efficiency, and give employees more autonomy. Implementing the WP Project is estimated to reduce overhead costs by 15% in the first year, decrease employee turnover by 10%, and significantly decrease the time needed for reporting and resolving payroll issues. The business case recommends proceeding with the WP Project as it is aligned with corporate strategy and objectives and provides the best opportunity to realize benefits while involving the least risk compared to other alternatives.
Business Process Management PowerPoint Presentation Slides SlideTeam
If you are planning to create a stunning presentation to showcase the concept of business process management, then we recommend you download, our ready to use business process management PowerPoint presentation slides. Our content ready presentation will save your time and efforts. With the help of this predesigned business operations management PPT presentation, you will be able to represent the numerous techniques to discover, model, examine, measure, refine, optimize, and automate organization processes. This business quality improvement presentation PPT has been designed using a slide on various essential subtopics such as introduction, functional area overview, ERP system architecture, task categories of ERP systems, ERP project progress, implementation process overview, planning and selection phase, implementation phase, enterprise resource planning funnel, tuning of concept, situational analysis-basic target concept, software selection process, and software selection criteria. It also covers a template on software selection criteria, realization and implements, v model for implementation of ERP system, tips for selecting ERP system, ERP criteria list-technical requirement, and ERP implementation-selection phase. Do not delay, quickly download these predesigned business project management presentation slides. Bring down the amount of friction existing with our Business Process Management PowerPoint Presentation Slides. Halt the further build up of differences.
BETSOL is a Product Engineering and Managed IT Services company based out of Denver, Colorado. We specialize in Application Development, DevOps, Quality Assurance, Business Intelligence, Help Desk, Infrastructure Management, and Contact Center. Our success is recognized with association awards and a net promoter score that is 2x the industry average. We take pride in our thought leadership and rapid growth. Learn more at betsol.com.
Interactive selling solutions for complex manufacturingCincom Systems
This document discusses configurators, which are tools that capture corporate knowledge about products and services and deploy it to support sales and customization. It evaluates factors to consider when selecting a configurator, including desired sales processes, required configuration knowledge, users, and integration needs. Key capabilities of configurators include managing rules for specifications, pricing, constraints, and generating outputs. Maintaining business rules in the configurator using graphical tools without programming is emphasized.
In the face of the steady run up in manufacturing and logistics costs, the old strategies for cost containment no longer have the same punch. Companies in the process industries now widely realize that they must restructure their supply chains to take out costs and maintain their customer service edge.
Target Operating Model Strategy Management Governance Organization Leadership...SlideTeam
The document discusses various aspects of developing a target operating model (TOM). It addresses different types of models that can be used to achieve a TOM, including a transformation model, operating model, value model, and business model. It also covers objectives, scope, influencing factors, key dimensions, and design choices to consider for a TOM. Finally, it discusses integrating people, process, and technology components into a TOM.
This document discusses various pricing models for outsourcing, including traditional time and materials and fixed price models. It then explores more innovative models like Build Operate Transfer (BOT), Joint Ventures (JV), Gain Sharing Models (GSM), and Revenue Sharing Models (RSM). Each alternative model is described in 1-2 paragraphs outlining the key benefits and considerations compared to traditional models. Examples and case studies are provided for some models to illustrate how the pricing and benefits might work in practice.
Webinar | Make vs. Buy
When: Thursday, November 12th, 2009
Featured speaker: Brian Wood, VP Marketing, Continuous Computing
Sponsors: Continuous Computing, GoAhead, and Wind River
The document discusses modules in product data management/product lifecycle management (PDM/PLM) software and customizing PDM/PLM software. It describes key modules like CAD, CAE, manufacturing process management, and enterprise system integration. It also discusses understanding business objectives, project data management, and process management when customizing PDM/PLM software.
The document discusses how business improvement software solutions can help companies increase revenue, contain costs, and manage capital resources more effectively in a rapidly changing business environment. It provides examples of how solutions can help gain insights into customers and sales, identify areas for cost containment, and generate customized reports for decision makers. The company discussed, Guilford Group, offers business analysis, software development, and technical expertise across various industries to deliver business-driven solutions that improve results.
How Morgan Stanley is Using Apps to Transform the WorkplaceDreamforce
Join us to learn how IT can be the hero and help accelerate HR transformations. Learn how to create a seamless experience for employees on the front end, all completely integrated with your core HR systems on the back end. Join us to hear from Morgan Stanley on how they're building and deploying apps to better service, engage, and retain employees. Speakers: Brian Kelly, Morgan Stanley's Executive Director of HR IT and Ashvin Parmar, Capgemini's Business Information Management Principal
Gain insight into how to manage a feature rollout process
Understand methods for evaluating seasonal releases
Learn about tools to help manage feature evaluation
Inspiration to improve your own seasonal release process
Building Your Own Modernization Roadmap - Emmanuel TzinevrakisFresche Solutions
Building Your Own Modernization Roadmap, presented by Emmanuel Tzinevrakis, VP Services at Fresche.
Presentation topics:
■ Value of Your IBM i
■ Business Value Creation
■ Modernization Strategies
■ Planning Your Modernization
■ How to Get Started
Oracle EPM Day Boston - Improving Performance with Enhanced Insight into Pro...Alithya
Oracle EPM Innovation Day - Boston
Mike Killeen of Edgewater Ranzal presented on Improving Performance with Enhanced Insight into Profitability and Costs using Oracle Hyperion Profitability and Cost Management (HPCM)
Improve Performance with Enhanced Insight into Profitability and Costs Utiliz...Edgewater
The document discusses a presentation by Edgewater Ranzal, an Oracle consulting partner, on using Oracle's Hyperion Profitability and Cost Management (HPCM) solution. Some key points:
- Edgewater Ranzal specializes in Oracle EPM, BI, and big data solutions and has experience delivering over 1,700 projects.
- HPCM allows flexible modeling of cost allocation across multiple dimensions to provide accurate and timely profitability analysis at different levels like client, product, and region.
- A case study is presented where HPCM helped a consulting client improve profitability insights for their outsourcing business, identifying unprofitable clients and supporting pricing decisions.
- The client
COVID-19 has put cloud contact center, otherwise known as Contact Center as a Service (CCaaS), in the spotlight. Even before COVID-19, CCaaS was experiencing explosive growth. There are several significant apparent and not-so-apparent shifts that have CCaaS “trending.” In this presentation, we outline those reasons and help you understand why CCaaS may be your next move to the cloud.
The document discusses the considerations around whether to build a sales performance management system in-house or subscribe to a software-as-a-service (SaaS) solution. Building a custom system can be very expensive due to development and maintenance costs and may not provide improvements over time. Subscribing to a SaaS solution offers lower costs, faster implementation, flexibility, integrated processes, and reliability due to expertise from purpose-built vendors. The document analyzes factors around resources, complexity, timelines, and costs to evaluate the best approach.
SCG's mission is to be a leading provider of online sales technology for financial institutions. They have developed proprietary platforms offering powerful digital sales capabilities including websites, portals, online quoting, and lead management. Their clients include leading regional brands with some of the most successful websites enabling online competition and a digital advantage. SCG provides end-to-end digitalization solutions including quotation, Know Your Customer processes, digital contracts, agent portals, and digital payments to improve sales efficiency and performance.
Increase Financial Firms' Sales Performance & Compliance with Compensation Ma...Perficient, Inc.
Financial services and banking organizations are challenged with aligning sales performance with corporate goals to drive business growth. In addition to financial performance, one of the largest challenges financial institutions face today is managing the balance of meeting regulatory requirements without potentially disrupting performance.
To help your organization manage performance and risk data against regulatory reporting requirements, you need to develop an enterprise-wide governance structure to gain control over sales channel compensation programs.
In this webinar, our experts covered:
-Challenges around sales performance, Dodd-Frank and compensation governance in financial services
-Industry-focused use cases and best practices for sales performance management solutions
-Case studies of leading financial institutions implementing sales performance and compensation management
Our experts also demonstrated how IBM Cognos Incentive Compensation Management enables organizations to achieve operational efficiency and reporting accuracy, greater data transparency, reduced risk and detailed sales performance analytics.
Although Big Data is changing enterprise data architecture models, support for Big Data extends beyond the walls of IT. The most successful companies are focused on building strong business cases for Big Data to drive support, adoption and funding though the enterprise.
This webinar investigated the two perspectives in constructing a business case for Big Data as well as how to create a compelling business case for Big Data success.
During this webinar, we covered:
-Challenges Creating Business Cases for Big Data
-Two perspectives for building Big Data business-cases
-Building the business-focused case and getting to monetized benefits
-Fortifying your business case with IT-benefits
William B. Preston is an experienced Executive Project Manager with over 30 years of experience leading complex IT projects at IBM. He has a proven track record of managing global teams and large budgets to deliver projects on time and under budget. His areas of expertise include CRM systems, data management, and Agile development methodologies. He holds certifications in Project Management from IBM and PMI.
This document is a resume for Gregory L. Shireman that outlines his professional experience and expertise. He has over 20 years of experience leading technology teams and implementing projects. His most recent role was as CEO of GLS Investments LLC, where he purchases distressed properties and converts them to rental properties. Prior to that he held several leadership roles at large companies, including Experian and GE, where he successfully led projects, reduced costs, increased profits and improved customer satisfaction.
Here are some examples of acceptance criteria for a user story:
Functional:
- As a user, I can search for products by name or category
- Search results display product images, names, prices and are sortable by name, price, etc.
Non-Functional:
- The search feature loads results within 2 seconds for up to 1000 products
- Search is accessible and usable on mobile devices
Performance:
- 95% of searches return results within 1 second
- Search handles at least 100 requests per second during peak traffic
Usability:
- Search suggestions appear as I type my query
- Clear prompts and error messages display for invalid searches
Security:
- Personal user data
The document discusses various topics related to enterprise IT systems management and applications. It begins by identifying common applications used in most businesses like file sharing, email, unified communication, databases, etc. It then describes special-purpose applications used in enterprises like ERP, CRM, SCM, productivity and collaboration tools. It defines different application tiers and paradigms like COTS software, building from scratch, customizing/repurposing existing applications, subscribing to software, and outsourcing. It discusses the benefits and drawbacks of each paradigm. Finally, it discusses tasks for business analysts during post-implementation activities of an IT solution like maintaining defect logs, completing lessons learned meetings, and compiling business performance metrics.
Introduction of an integrative, digital solution to seamlessly implement all costumer centric processes and connect to adjacent systems. Presented at Dreamforce 2019.
Navigating the Build vs. Buy Decision for Your Finance Technology NeedsGotransverse
Something that vexes every finance and accounting organization is the challenge of managing your internal technology portfolio to meet the changing needs of your constantly changing company. Should you continue to patch that old system or buy something new? Should you use point solutions or broad-based platforms? How much is the right amount to invest and which direction has the highest ROI. Well, as it happens, the answer is, “it depends”. This event will focus on how to perform a build vs. buy analysis for finance and accounting automation projects covering these very issues, helping you form a coherent technology strategy, along with tactics for execution.
Giacomo Squintani, PTC presenation at Spare Parts 2013Copperberg
"Spare Parts:from undervalued challengeto profit-boosting opportunity" Giacomo O. Squintani, Marketing Manager from PTC presentation at Spare Parts Business Platform 2013.
Find out more http://www.sparepartseurope.com/
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
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Profiles of Iconic Fashion Personalities.pdfTTop Threads
The fashion industry is dynamic and ever-changing, continuously sculpted by trailblazing visionaries who challenge norms and redefine beauty. This document delves into the profiles of some of the most iconic fashion personalities whose impact has left a lasting impression on the industry. From timeless designers to modern-day influencers, each individual has uniquely woven their thread into the rich fabric of fashion history, contributing to its ongoing evolution.
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
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4. • One or two sentence statement that describes:
o Problem or opportunity
o General description of the proposed investment
o Where the company is now
o Where the company needs to be
4
Identifying the Business
Need
The ecommerce server's downtime resulted in
an estimated loss of revenue of $40,000 last
year. The business needs an ecommerce
solution that will significantly reduce the loss
of revenue due to server downtime.
5. 5
問題 5-2
Pick thes to help you best decide the business needs of a specific line of business
of a company. (Choose three.)
題意:對於公司內獨立的單位或組織,下列哪一個問題可以確認其需求?line of
business(LOB),是說一種或是一群高度相關的產品,專門提供給特定的顧客或企業,
可以是在一家公司內部的相關部門,也可是一個產業中,相似產品的競爭者形成的集
合,像是平價手機 LOB.
選項:
A. What is your net income after tax?
B. What market are you looking for?
C. What is the ratio of your asset-to-liability at this point?
D. What reports do you need to do for the company?
E. What difficulty do you face in growing your line of business?
解答:(B)(D)(E)
6. • Revenue growth
• Cost reduction
• Improving customer satisfaction
6
Common Business
Outcomes
10. Customer
Satisfaction/Reputation
• Some root causes or
poor customer
satisfaction include:
o The habits of a sales team, for
example misrepresenting a
service or product to make a
sale
o A customer service team that
does not do an effective job
responding to its customers’
needs
o The poor quality of a product
or service
o A customer’s improper use of a
product
10
Business
Outcome:
Improve
customer
satisfaction
IT Outcome:
Implement an
online chat
11. 11
問題 5-3
Which of the following description is the executive-level business needs?
(Choose three)
題意:下列陳述何者是屬於策略層級的企業需求?(選三項)
executive-level,是企業的最高層級,也稱為”C-level”, 像是 CEO(chief
executive officer), COO (chief operations officer), CFO(chief financial
officer)和 CIO(chief information officer)等,高階主管形成的層級,這個層級負
責企業願景、中長程目標、策略方針的制定,企業內部資源的配置與協調等工作。
選項:
A. Decrease labor costs by 20%
B. Reduce IT, Sales, and Marketing costs by 5%
C. Increase customer retaining rates by 25%
D. Change the project plan for the new office space
E. Reduce the cost of supporting the tower servers used by the
Marketing
department
解答:(A)(B)(C)
12. • Prioritize the business outcomes
o It is unlikely that a solution will meet 100% of desired outcomes
• Prioritize the project with relationship to other
projects
o Projects often compete with each other for resources
12
Prioritization
14. 14
問題 5-22
Most of network equipment in headquarters has been using for many years.
Top management wants a major upgrade. They think this improvement can
maintain growth, increase sales, and improve process time. You need to
collect information to propose a solution for a new project plan and budget
request. Which steps would you take to start gathering business
requirements? (Choose two)
題意:公司總部大部分的網路設備已經用了許多年,高階主管要求做更換,他們
認為這樣的設備更新有助於持續擴充、增加銷售、縮短作業時間,你需要來蒐集資訊並
提出專案計畫及預算申請,由哪些步驟來開始蒐集公司商業需求?(選 2 項)
選項:
A. Identify key stakeholders to interview
B. Create an inventory of present hardware that can be used in the future
C. Develop a workflow document showing how departments interface with
the network.
D. Determine whether there is a gap in the skills necessary to deploy the
new solution
解答: (A)(C)
15. • Surveys
• Focus groups
• Job shadowing
• Examining documents and other artifacts
o Order forms
o Invoices
o Shipping forms
o Picking lists
15
Other Requirement
Gathering Techniques
16. • Translate business requirements into technical
requirements.
• Refine requirements based on feedback from IT.
• Stakeholders must approve all changes to
requirements.
• IT might propose one or more approaches.
16
Refining Requirements
and Deriving Solutions
18. • A condition that must exist for the project to be
considered a success.
• Measured using Key Performance Indicators (KPIs).
• Key success factors are defined in the following
areas:
o Value and criticality of data and processes
o Business and financial goals
o Service level for proposed product or service
o Compliance
18
Key Success Factors
19. 19
問題 5-4
Which items are critical factors to evaluate a high-availability solution?
(Choose two)
題意:下列哪個敘述是評估高可用性解決方案的重要因素?(選兩項)
Critical factors,關鍵性因素。可用性 availability 是很重要的指標,比如說,系
統保證有 99.9%的可用性,也就是說一年中,七天 24 小時,99%工作時間系統
都活著,可以被使用,用來衡量系統所提供服務的等級, 99%和 99.9%等級上還
是有所差別。
選項:
A. Downtime cost
B. Various protocols of routing
C. Training cost of end-user
D. Requirements of system service level
解答:(A)(D)
20. 20
問題 5-21
In a manufacturing industry , which items below would be examples of
company-wide KPIs?(Choose two.)
題意:在製造業,以下何者是屬於公司整體面的 KPI?(選 2 項)
選項:
A. Percent of machinery uptime
B. Utilization of web server
C. Average daily production per employee
D. Transactions completed from a single IP address
E. Remaining amount of disk storage available on the server
解答: (A)(C)
22. Capital Expenditure Operating Expense
New SAN hardware Annual maintenance costs
for ERP software
Manufacturing system
upgrade
IT help desk labor costs
ERP software purchase Monthly costs to access
cloud-based CRM solution
Manufacturing labor costs
22
Capital Expenditure vs.
Operating Expense
23. 23
問題 5-15
Because top management requests cost down and increase product
margin, the company decided to upgrade the manufacturing system.
Which of the following measurements would be best for the success
factors of the project? (Choose two)
題意:因為公司高階主管要求降低成本且增加產品毛利,公司決定要進行生產製
造系統功能升級專案,以下何者評量方法是最好的專案成功指標?
選項:
A. Project initial capital cost
B. Project total budget
C. Increased system availability
D. Reduction in manufacturing cost per unit
E. Changes in manufacturing IT operations cost
解答:(D)(E)
24. Scenario Success Factors Constraints
A brokerage firm is
proposing to change to a
new HR service
provider. The proposed
service provider is
located in another
country and would
access data on the
brokerage firm’s server.
--Both parties have what
data was needed.
--Employees experience
seamless transition and
ongoing support.
--There are compliance
issues with data security
and processes.
--Capital and operating
budget are available.
--The transition must be
complete by the end of
the year.
IT department is
proposing a $500K
solution to avoid
frequent downtime on
the CRM and ERP
servers.
--Server uptime is at least
99%.
--Revenue is increased
due to the increase in
order processing.
--The capital expenditure
exceeds the budget for
the project.
--IT’s existing hardware
limitations severely limit
what can be installed at
this time.
24
Success Factors vs.
Constraints
25. 25
問題 5-14
The company is planning to implement a remote order entry system by
giving sales representatives tablet devices. There are 100 sales
representatives in the company. It will be a 10% increasing in selling
time for the sales representative to operating the new system in the first
year. Each tablet costs $500 and $350 wireless fee per year. Assuming
that half of the sales will make an average $2,000 sale more for the
extra time saved, what is the revenue impact of the tablet rollout?
題意:某公司正在計畫執行一個無線的訂單管理系統,預計將配給每個業務人員
平板電腦,公司共有 100 名業務人員,在新計畫實行的第一年,估計在銷
售速度上會有 10%增加,每個平板電腦花費$500 ,每年的上網費用要$350,
假設一半的業務人員可以因為這省下的時間而平均多增加$2,000 的銷售,
這個新計劃所帶來的營收影響是多少?
選項:
A. $15,000
B. $50,000
C. $52,000
D. $100,000
解答:(A)
26. • Lack of stakeholder support or involvement
• Stakeholders not properly identified
• Failure to define clear objectives
• Needs of stakeholders are not adequately understood
• Scope creep
• Project manager not capable of managing the project
• Poor communication
• Faulty cost and time estimates
• Users do not attend training sessions to learn how to use
the new system
26
Common Reasons Projects
Fail
28. • What is the overall business value of this project compared
to competing projects identified in the company ?
• What is the definition of success (the vision or expected
outcome) ?
• Is the vision achievable ?
• What is the budget for this project and when must it be
completed ?
• What is the impact if the budget is exceeded or the project
is delivered late ?
• What are the critical success factors ?
• What are the requirements ?
• How important is each requirement relative to the other
requirements so they can be appropriately evaluated ?
28
Defining Project
Expectations
29. • A paragraph or two that describe what the
stakeholders expect the project to deliver.
• Should reflect the need and outcomes.
29
Vision Statement
Deliver a company-wide CRM solution that can be accessed
by every sales employee and each partner’s productivity unit.
The solution should be accessible from computer or
smartphone to ensure that all sales information in the
company can be shared by everyone involved in the sales
process by August, 20xx.
30. • Provide additional detail
30
Expectations
•The solution must be touchscreen enabled.
•The solution must be able to run on older technology.
•The solution must be less expensive than the current
CRM solution.
•The solution must be accessible anywhere in the world
where our salespeople are located.
31. • TCO
• ROI
• Time to revenue (TTR)
• Feature support
• Security and compliance
• Availability
• Scalability
• Elasticity
• Performance
• Mobility
• Capital cost
• Operating cost
• Time to deployment
31
Evaluation Criteria
32. 32
問題 5-6
The goal of the company this year is to increase sales by 40%. It is already early
April now. The marketing department proposes a new promotion which can raise
the sales to meet the goal within six months. In order to enable this new promotion,
IT needs to provide a new solution. There are two available solutions as the
following description.
Solution 1:
Requires four months to complete.
Provides 60% of reduction of operational cost
Extends the current system structure
User training cost less by 20%
Solution 2:
Requires two months to complete
Provides 40% of reduction of operational cost
Is a new cloud service
Capital cost is 30% higher than the solution 1
Which one would you choose and why?
選項:
A. Solution 1, because it is cheaper
B. Solution 2, because it is a cloud service
C. Solution 2, because of the time concern
D. Solution 1, because IT staff are familiar with the legacy system
解答: (C)
33. • In general, a company will need to decide two
things:
o How the solution should be acquired or developed
o How the solution should be deployed
33
Identifying Possible
Approaches
35. • Evaluate applications already deployed to
determine if one can met the requirements
• Can allow IT to meet the requirements with minimal
investment
• Sometimes legacy applications are difficult to
maintain
35
Reuse/Repurpose
36. • Standardizing can help reduce support costs
• Consolidating can:
o Reduce hardware
o Centralize IT
o Allow IT to operate more efficiently
o Reduce costs
36
Rationalization, Standardization,
and Consolidation
37. Build vs. Buy
Build COTS
37
• More skills
• More time
• Higher costs
• Better customizability
• Fewer skills
• Less time
• Lower cost
• Less customizability
38. 38
問題 5-1
The company has decided to purchase a third-party developed sales
application. IT manager and the users are working together for the
detailed business-side project plan. What would be the most important
objective of this plan?
題意:公司決定購買第三方開發的銷售應用軟體,資訊經理和使用者一起做專案
計畫的細節,最重要的計畫目標會是什麼?
專案目標 Project objective. 清楚的定義專案目標是專案的成功要素之一,專案的目標應該是
企業產出 business outcome,而不是 IT 產出 IT outcome,常見的企業
產出像是:
營收成長 revenue growth
降低成本 cost reduction
增加顧客滿意度/企業聲譽 improving customer satisfaction/reputation
Expected outcome achieved. 衡量期望的專案目標有沒有被達成,是決定專案
成功的最重要因素。
選項:
A. IT data warehouse is arranged effectively.
B. Expected objectives are defined specifically for the vendor.
C. Project funding is well budgeted by different stages.
D. Evaluate the IT resources and skills to assist the vendor.
解答:(B)
39. • Project requires expertise not available with the staff
• Specialized skills needed only for a short time
• Can reduce the load on an overburdened IT
department
39
Outsource
• Pay-as-you-go
• Little or no capital expenditure
• Faster TTV than custom solutions
Subscribe
40. • Traditional IT
• Virtualization
• Cloud
40
Delivery Methods
• Traditional IT • Virtualization
High Availability with Virtualization
41. Possible
Approaches
Internal IT
Skills
Required
Cost Data
Privacy &
Security
Ability to
Access
Remotely
Ability
to Scale
on
Demand
Ability to
Customize
Traditional IT More Higher Higher Higher Lower Higher
Reuse/
Repurpose
Less Lower N/A N/A N/A N/A
Make (vs. Buy) More Higher Higher Neutral Neutral Higher
Buy (vs. Make) Less Lower Neutral Neutral Neutral Lower
Virtualization More Lower Higher Higher Higher N/A
Consolidation N/A Lower N/A N/A N/A N/A
Outsource Less Lower Lower N/A Higher N/A
Cloud
(multitenant)
Less Lower Lower Higher Higher Lower
Off-Premises
(dedicated)
Less Higher Neutral Higher Neutral Higher
41
IT Approach Summary
42. • Common KPI calculations:
o TCO
o Pay-back period
o ROI
o IRR
o NPV
o TTR
o TTV
42
Analyzing and
Prioritizing Solutions
43. • Cumulative cost of acquiring, operating, and
maintaining a solution over its lifecycle
• Direct and indirect costs, including:
o Software
o Hardware
o Staff to deploy/support software/hardware
o Training
o Maintenance
o Enhancements to support the unique needs of the organization
o Scalability to support the growing organization
o Replacement/decommissioning
43
Calculating TCO
44. Solution A Solution B
Total Cost Total Cost
Initial Cost/Yr 1 $75 $75 $55 $55
Yr 2 $10 $85 $ 8 $63
Yr 3 $10 $95 $ 8 $71
Yr 4 $10 $105 $ 8 $79
Yr 5 $10 $115 $ 55 $134
Yr 6 $75 $190 $ 8 $142
Yr 7 $10 $200 $ 8 $150
Yr 8 $10 $210 $8 $158
Yr 9 $10 $220 $55 $213
Yr 10 $10 $230 $ 8 $221
44
TCO Example
45. 45
問題 5-18
The company decided to purchase a new server for the old sales system.
There are no changes of existing software or functionality. Which of the
following should be included in the TCO? (Choose three)
題意:公司決定要購買一台新的伺服器,讓既有的銷售系統使用,現有的軟體或
是功能不需要做任何改變,請問下列哪些項目應該要列在 TCO 裡面?(選擇三項)。
Total Cost of Ownership, TCO,總體擁有成本,是一種財務上計算的方式,用來幫助購買者
和擁有者,決定產品或系統的直接和間接成本,屬於管理會計的概念,可以包含多種經營企業
的成本項目,像是運送成本(ship cost)和機會成本,尤其是在選擇不同解決方案的時候,可以
用來估算每個解決方案(alternative solution)的總體擁有成本,用來提供決策者資訊。
選項:
A. Hardware expenditure
B. Payment conditions
C. Energy consumption
D. End-user training fee
E. Software licenses fee
F. Maintenance cost
解答:(A)(C)(F)
46. Return on Investment
(ROI)
46
ROI (%) = ((benefits - costs) / costs)
Example:
Costs = $22,000 total
Projected Benefits = $35,000
ROI = ($35,000 - $22,000) / $22,000 = .59 = 59%
47. Payback Period
47
payback period = costs / benefits per period
Example:
Costs = $12,000 total
Benefits = $5,000 for each year
Payback period = 12,000 / 5,000 = 2.4 years
48. Net Present Value (NPV)
48
NPV = R x (1 - (1 + i)-n) ÷ i - Initial investment
Example:
NPV = $100,000 x (1 - (1 + .02)-5) / .02 - $300,000
NPV = $100,000 x (1 - .90573) / .02 - $300,000
NPV = $100,000 x .09427 / .02 - $300,000
NPV = $471,350 - $300,000
NPV = $171,350
49. • Return rate at which the NPV of a project evaluates
to 0
• Some analysts calculate IRR by:
1. Guessing a return rate
2. Calculating NPV
3. Choosing other return rates
4. Calculate NPV
5. And so on…..until NPV approaches 0 and becomes negative
49
Internal Rate of Return
(IRR)
50. • The time from project initiation until the time it
begins to generate revenue
• Shorter TTR often means sacrificing features
50
Time to Revenue (TTR)
Example:
If a CRM solution implementation project
begins in Jan 2014, and the training and
deployment of the new CRM tool ends in
October 2014, the TTR would be 10 months.
51. • Time from project initiation until the point in time a
solution begins to deliver value
• Exact definition of TTV depends on how the
company defines value
51
Time to Value (TTV)
52. Year 1 Year 2 Year 3 Year 4 Year 5
Operating
Expense
(300,000) (100,000) (100,000) (100,000) (100,000)
Depreciatio
n (from
Capital)
(120,000) (120,000) (120,000) (120,000) (120,000)
Annual
Cost
(420,000) (220,000) (220,000) (220,000) (220,000)
Annual
Revenue
300,000 300,000 300,000 300,000 300,000
Annual
Value
(120,000) 80,000 80,000 80,000 80,000
Cumulative
Value
(120,000) (40,000) 40,000 120,000 200,000
52
TTV Example
TTV Payback period
53. 53
問題 5-13
IT department proposes two options for upgrading the exiting billing servers. Plan
A is to replace the existing servers with five physical servers. Each server and its
software license cost $10,000. A consultant for data migration needs to be hired.
It costs $1,700. Maintenance and energy cost $3,600 per year. Plan B is virtual
host server. The hardware and software license will cost $45,600. Another initial
capital expenditure including virtualization software and IT staff training cost total
$10,000. Maintenance and energy cost $2,400 per year . The revenues of these
two options are the same. It accumulated as the following estimated spreadsheet.
Physical Cost Virtual Cost
Initial Cost 51500 55500
Recurring Cost 3600 2400
Month Physical TCO Virtual TCO Cumulative Revenue
12 55100 57900 54000
13 55400 58100 58500
14 55700 58300 63000
15 56000 58500 67500
16 56300 58700 72000
17 56600 58900 76500
18 56900 59100 81000
55. 55
(2) As above, which option has higher operational expenses?
題意:同上,那個方案有較高的經常門支出?方案 A 每年的維護費用及電費要
$3,600,方案 B 每年的維護費用及電費要$2,400,所以答案是前者。
選項:
A. Plan A
B. Plan B
解答:(A)
(3) Continuously , which option has a better ROI over five
years?
題意:繼續,那個方案在五年後有比較好的投資報酬率?五年後,方案 A TCO 是
$69,500,方案 B 僅 TCO 是$67,500,後者較省錢,所以答案是後者。
選項:
A. Plan A
B. Plan B
解答:(B)
56. • When prioritizing possible solutions, criteria to
consider include:
o Cost
o Risk
o Timing
o Short-term versus long-term value
o Link to vision and mission
o Brand or reputation
56
Prioritization
57. 1. Compile a list of vendors.
2. Develop a spreadsheet of factors that are important to
the business.
3. Research the vendors and complete the spreadsheet.
4. Send out a Request for Proposal (RFP) or Request for
Information (RFI) that includes the organization’s
specific requirements.
5. Analyze the RFP/RFI responses.
6. Invite the top few vendors onsite for them to present
how they would best solve the business problem.
7. Select a vendor partner.
57
Supplier/Vendor
Evaluation
59. • Information about the company
• Information about the product or service the
company will provide
• Information about cost
• Information about support and maintenance
• Information about schedule
• Information related to security and compliance
• Information about availability and disaster recovery
• Information about training
59
Information Requested in
the RFP
60. • Some information that you should expect to find in
an SLA includes:
o Guaranteed percentage uptime
o Mean time between failures (MTBF)
o Problem response time
o Problem resolution time
o Escalation path
o Support hours and contact methods
60
Evaluating Vendor SLAs
61. 61
IT Contribution Example
A
The business plan calls for 15%
reduction in IT operating
expenses. How can IT contribute
to that objective?
63. 63
IT Contribution Example
C
The CEO is concerned about
negative feedback about the
company’s website. How can IT
contribute to resolve the
problem?
64. 64
問題 5-7
The IT team is planning three sub-projects for the order entry system. These
sub-projects will reduce the process time and lower order entry cost.
Sub-project A: Servers and network upgrade
Sub-project B: Database version upgrade
Sub-project C: Application refine
Each of three costs of $1,000,000. However, the CEO does not want to implement
them in the same year. You are assigned to select the most benefit on the business
to implement first. Which measurements will you use to compare the sub-projects
and make a professional suggestion? (Choose two.)
題意:IT 團隊正在規劃訂單進件系統的三個子專案,這些案子都會減少作業流程
時間及降低訂單進件成本。
子專案 A: 伺服器及網路升級
子專案 B: 資料庫版本更新
子專案 C: 應用程式修改
這三項子專案皆需花費一百萬元,可是,執行長並不希望在同一年度同時執行這
三項專案,被指派來選擇其中對公司最有效益的一個先行來做,會用什麼評量方
法來比較這些子專案,提出專業的建議?(選兩個評量方法)
選項:
A. The Time To Value assessment measurement
B. The Cost Breakdown Analysis of each solution
C. Employee satisfaction indicator
D. Customer satisfaction indicator
E. The increase in efficiency of orders entry processing
解答: (A)(E)
65. 65
問題 5-10
Your company wants to track inventory management among different
warehouses. The information needs to be secure, works in real time, tracks items
both in and out of warehouses, and traces the employee responsible for the
movement of materials. This solution needs to be done within two month. Which
of the following solution are the best to meet the conditions?
題意:你的公司要能在各個不同倉庫間追蹤庫存管理,這些資訊必須保密,即時
傳送,追蹤貨品進出倉庫,追蹤哪個員工負責移動這些物料,這個方案需
要在兩個月內完成,以下方案是最能符合這些條件的?
選項:
A. Use terminal server to transfer scanned barcode information in batched.
Available in Six weeks.
B. Use RFID sensors to track movement of inventory and upload information via
the Internet. Available in eight weeks.
C. Use an SSL-enabled app on the employee’s mobile phone to scan and transfer
information to a database at headquarters. Available in eight weeks.
D. Use an on-site network computer’s barcode scanner to gather information and
transfer information back to headquarters via VPN. Available in twelve weeks.
解答: (C)
67. • Some of the areas of impact include:
o Compliance
o Risk
o Security
o Existing investments
o Transformational aspects
67
Assessing the Impact of a
Solution
68. 68
問題 5-24
Tim is the project manager of the new billing system. He sent you a
project proposal two weeks ago. You are the business analyst. You
have been reviewing the proposal and you think it meets most of the
user requirements of the original project request. Also, the proposal
is within the planned budget. Tim asked your help to get signoff from
all stakeholders. What would you do next steps? (Choose two)
題意:Tim 是新帳務系統的專案經理,兩週之前,他寄了一份專案規劃書給,
你是營運管理分析師,一直在研讀這份規劃書,認為這份規劃已經滿足原始專案
需求書中大部分使用者的需求,而且,花費沒有超過預算,Tim 要求協助來取
得所有其他重要單位的同意並簽署,接下來該如何進行?(選兩個答案)
選項:
A. Finish your gap analysis report (差異分析報告)
B. Notify all related stakeholders when the project will kick-off
C. Discuss with stakeholders to make gaps smaller or add more
budget
D. Start the solution without stakeholder’ s approval when it meets
90% of the requirements
解答: (A)(C)
69. • The act of following:
o Rules
o Regulations
o Laws
o Internal policy
• Noncompliance may result in:
o Fines
o Loss of the ability to conduct business in a particular region
o Damage to corporate reputation
69
Compliance
70. • The potential for loss or an undesired outcome
• Two types of risk:
o Risk of the project failing
o Risk associated with change
• Examples of risk include:
o The risk of a new technology not being able to meet the organization’s
intended objectives
o The risk that a key team member will be unavailable during critical times
during a project
o The lack of key stakeholder support of the project
o The risk that scope creep might adversely impact the project’s
completion date.
70
Risk
71. 71
問題 5-20
Which of the following description would be the best practice to convince
stakeholders about an IT solution? (Choose two)
題意:下列哪一項敘述會是最好的實務方法,可以來說服企業利益關係人某個 IT 的
解決方案?(選兩項)
選項:
A. Notice the IT manager to start the work
B. Promise the stakeholders all their requirements
C. Propose a gap analysis between the functional requirements and the
IT solution
D. Reduce the gap between the product and functionality by the product
roadmap timeline
解答:(C)(D)
72. • Sometimes tied very closely with compliance
• Must be understood from organization and
customer perspective
• When using a third-party service provider, security is
covered as part of the contractual agreement or
SLA
72
Security Implications
73. • Examine:
o Skillsets
o Learning technologies
o Infrastructure
• Weaknesses will point to key risks
73
Existing Investments
74. • The cost of migrating legacy systems to newer
platforms and technologies.
• Business reluctance to adopt the use of new
systems because of the comfort level with existing
systems.
• Stakeholder misconception that “It has always
worked for us and will continue to do so.”
• The IT team’s willingness to adopt new strategies
and technologies.
74
Tradeoffs between Legacy
and Innovation
75. • Cultural issues
• Staff and location issues
• Operating expense issues
75
Transformational Aspects
76. • Business case must demonstrate costs and potential
financial benefits:
o TCO
o Payback period
o ROI
o NPV
• Cost estimates should be accurate
• Assumptions about how estimates were derived
should be included
76
Estimating
77. 77
問題 5-19
The president of the company wants to review your project
recommendation. You have 10 minutes to present it. What should be
included in your executive summary to get project approval ?
題意:總經理要聽你推薦的專案,你有 10 分鐘的時間可以報告,請問在摘要中,
應該要包含那些項目,能使得專案獲得通過?Executive summary,概要、摘要,
approval 通過。
選項:
A. Project driver, financial metrics, alternatives considered and test
plans
B. Project driver, financial metrics, alternative considered and
benefits/return
C. Project plan, financial metrics, test plans and benefits/return
D. Project plan, user acceptance criteria, financial metrics and
benefits/return
解答:(B)
78. • Executives
o Need concise treatment that covers:
• What is being asked
• What will it cost
• How will it affect them
78
Understanding the
Audience
79. 79
問題 5-16
Your company approves to build a new call center solution. The call
center staff has defined what functionality is needed in the new
solution. Because of budget and time limitation, the final solution does
not meet all of the original expectation.Which steps should you take to
communicate with users for the new solution? (Choose two.)
題意:公司同意建立一個新的客服中心系統,客服人員已經提出新的系統需要的
功能,因為預算及時程限制,最終的解決方案無法百分百滿足所有原先的期望,
該採取什麼步驟來與客服人員溝通協調?
選項:
A. Describe absent functionality in the new solution to end user.
B. Compare current functionality against the new application to
identify gaps.
C. Compare the completed call center application against the original
specs.
D. Apply the solution directly and then let users find out what is
different.
解答: (A)(C)
80. 1. Verify whether there is already a company
standard. If so, use it.
2. Research previous successful projects to see what
was done in the past.
3. Research best practices for presenting information.
4. Create your own template.
80
How to Present Findings
and Recommendations
81. • Storyboard – a set of images that represent the key
elements of the story you want to tell
• Storyboarding often begins with brainstorming
o Decide on the sections of the proposal
o Identify themes that support the proposal
o List key selling points
o Choose the visual elements, such as graphics, color schemes, and
information layout
81
Storyboarding