This document from Kingfisher School of Business and Finance outlines the steps for effective communication: 1) understand the situation and communication needs, 2) determine the purpose, audience, medium, genre/conventions, and technologies, and 3) choose and implement the best communication strategy based on analyzing the purpose, audience, and available options for genre, medium, and technologies. It emphasizes that effective communication requires understanding the purpose and audience to select the most appropriate combination of genre, medium, and technologies.