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Kingfisher School of Business and Finance
 Understand and assess a situation
 Determine communication needs
 Choose best available communication strategy
 Implement appropriate strategies
 Purpose
 Audience
 Medium
 Genre/Conventions
 Technologies
 Why are you communicating?
 Common purposes:
◦ Inform
◦ Persuade
◦ Propose a solution
◦ Define
 Purpose defines the desired outcome of a
communication.
 To whom are you communicating?
 Consider:
◦ What your audience already knows
◦ Who they are (demographics and status)
◦ Where they are
◦ What your relationship to them is
 Different audiences have different reactions to the
same text.
 What form will your message take?
◦ Spoken
◦ Written
 Print
 Digital
 Print and Digital
 Form determines how information can be
conveyed.
 What type of communication are you producing?
 What are the “rules” for that type of document?
 Genres determine rules for a document’s content,
form, and presentation.
 What technologies will be used to communicate?
◦ Computers
◦ Specialized software
◦ Printers
◦ Pen and Pencil
 How do these technologies affect the
communication?
 Determine purpose
 Analyze audience
 Identify possible choices for:
◦ Genre
◦ Medium
◦ Technologies
 Decide which genres, media, and technologies would
work best with audience needs and expectations
 Implement communication strategy
 Determine purpose
 Analyze audience
 Identify possible choices for:
◦ Genre
◦ Medium
◦ Technologies
 Decide which genres, media, and technologies would
work best with audience needs and expectations
 Implement communication strategy

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03

  • 1. Kingfisher School of Business and Finance
  • 2.  Understand and assess a situation  Determine communication needs  Choose best available communication strategy  Implement appropriate strategies
  • 3.  Purpose  Audience  Medium  Genre/Conventions  Technologies
  • 4.  Why are you communicating?  Common purposes: ◦ Inform ◦ Persuade ◦ Propose a solution ◦ Define  Purpose defines the desired outcome of a communication.
  • 5.  To whom are you communicating?  Consider: ◦ What your audience already knows ◦ Who they are (demographics and status) ◦ Where they are ◦ What your relationship to them is  Different audiences have different reactions to the same text.
  • 6.  What form will your message take? ◦ Spoken ◦ Written  Print  Digital  Print and Digital  Form determines how information can be conveyed.
  • 7.  What type of communication are you producing?  What are the “rules” for that type of document?  Genres determine rules for a document’s content, form, and presentation.
  • 8.  What technologies will be used to communicate? ◦ Computers ◦ Specialized software ◦ Printers ◦ Pen and Pencil  How do these technologies affect the communication?
  • 9.  Determine purpose  Analyze audience  Identify possible choices for: ◦ Genre ◦ Medium ◦ Technologies  Decide which genres, media, and technologies would work best with audience needs and expectations  Implement communication strategy
  • 10.  Determine purpose  Analyze audience  Identify possible choices for: ◦ Genre ◦ Medium ◦ Technologies  Decide which genres, media, and technologies would work best with audience needs and expectations  Implement communication strategy