1. CMOD
APPRECIATIVE INQUIRY
PRESENTED BY:
SHUBHAM SINGHAL
80303120053
PGDM
NMIMS HYDERABAD

2. Appreciative Inquiry (AI)
• Developed and extended since the mid 1980s
primarily by students and faculty of the Department
of Organizational Behavior at Case Western Reserve
University
• Appreciative Inquiry (AI) is a method for studying
and changing social systems:
– Groups
– Organizations
– Communities
• It advocates collective inquiry into the best of what
is in order to imagine what could be, followed by
collective design of a desired future state that is
compelling and thus, does not require the use of
incentives, coercion or persuasion for planned
change to occur.

3. What is Appreciative
Inquiry (AI)?
 An approach to organizational analysis and
learning.
 Intended for discovering, understanding and
fostering innovations in social organizational
arrangements and processes.
 Based on the belief that human systems are
made and imagined by those who live and
work within them.
 Seeks out the “best of what is” to help ignite the
collective imagination of “what might be”.

4. Ap-pre‟ci-ate- Meaning
1. valuing; the act of recognizing the
best in people or the world around us;
affirming past and present
strengths, successes, and potentials;
to perceive those things that give life
(health, vitality, excellence) to living
systems
2. to increase in value, e.g. the
economy has appreciated in value.
Synonyms:
valuing, prizing, esteeming, and
honoring

5. In-quire‟ (kwir) - Meaning
1. the act of exploration and discovery.
2. to ask question; to be open to seeing new
potentials and possibilities.
Synonyms: discovery, search, study, and
systematic exploration.

6. Why use Appreciative
Inquiry?
 An interactive and engaging process
 Increase in stakeholder buy-in
 Decrease in resistance to evaluation and change
 Less anxiety provoking the more traditional approaches

7. Appreciative Inquiry &
Problem Solving
Problem solving
Felt need „identification of
problem‟
Analysis of causes
Analysis of possible solutions
Action planning (treatment)
Basic assumption:
organisation is a problem to
be solved
Appreciative inquiry
Appreciating and valuing the
best of what is
Envisioning what might be
Dialoguing what should be
Innovating what will be
Basic assumption: organisation
is a mystery to be embraced.

8. The 4Ds of Appreciative
inquiry

9.  Constructionist Principle: The way we know is fateful.
 Principle of Simultaneity: Change begins at the moment
you ask the question.
 Poetic Principle: Organizations are an open book.
 Anticipatory Principle: Deep change = change in active
images of the future.
 Positive Principle: The more positive the question, the
greater and longer-lasting the change.
5 Principles of AI

10. Applying Ai in Business
 Motorola
 AVON
 Paine Webber
 GTE
 Body Works
 Hunter Douglas
 Nutrimental

11. Aspects Ai Can Improve
• Culture Change
• Strategy Design
• Problem Solving
• Improving Quality
• Product Development
• Human Conflict (all levels &
relationships)

12. Impacts of Ai in a Case
Organization
 David Chandler researched AI for a thesis paper
on engaging workers in an organization‟s mission
and strategies. He collected quantitative and
qualitative research from almost 800 employees in
a client organization that used AI for whole-system
change.
 A high level results of an AI intervention are shown
in the next slides. A complete set of data is
available from the author at www.tlcsite.com

13. Good Understanding of
Organizations Goals
1
1.5
2
2.5
3
Before Ai After Ai

14. Commitment to Company
Goals
1
1.5
2
2.5
3
Before Ai After Ai

15. Understand How My Work Fits
With Company Goals
1
1.5
2
2.5
3
Before Ai After Ai

16. High Level of Initiative
in My Work
1
1.5
2
2.5
3
Before Ai After Ai

17. Motivated to be Productive
1
1.5
2
2.5
3
Before Ai After Ai

18. Innovation and Creativity
in my Work
1
1.5
2
2.5
3
Before Ai After Ai

19. Committed to and Feel
Responsible for My Results
1
1.5
2
2.5
3
Before Ai After Ai

20. “Would you recommend using Ai as a
part of significant change efforts?”
YES
NO

21. Other uses of AI
• Mission Statement/Vision
Development
• Strategic Planning
• Organizational/System Redesign
• Process & Service Enhancement
• Improvement Initiatives