The document discusses McDonald's operations in India. It includes: 1) McDonald's first opened in India in 1996 in New Delhi and does not serve beef or pork. It is now owned through joint ventures across India. 2) McDonald's philosophy is quality, service, cleanliness and value (QSCV). It sources ingredients from 35 suppliers nationally and was the first fast food chain to establish a cold supply chain across India. 3) As of today, McDonald's has 242 restaurants in India serving over 500,000 customers daily. Its supply chain management involves inbound, operations, and outbound logistics.

2. Group members
• 3542 ESMERALDA NORONHA
• 3544 SHAHVIR PATELL
• 3546 KANGEL RODRIGUES
• 3548 PRICILLA SHAH
• 3550 ASHWIK SHETTY

3. Fact file McDonalds India

4. Grand Opening
 The 1st McDonald's
restaurant in India opened
on 13th October 1996 at
Basant Lok in New Delhi.
 It was the first McDonald's
restaurant in the world to
not serve beef and pork
based products. Its
authority on non-beef and
non-pork products still
remains unchallenged.

5. Ownership
 McDonald's in India is a
joint-venture partnership run
by two Indians,Amit Jatia’s
company, Hardcastle
Restaurants Private Limited
owns and manages McDonald's
restaurants in the west.
 While in the north, McDonald's
Restaurants are owned and
managed by Vikram Bakshi’s
Connaught Plaza Restaurants
Private Limited"

6. Philosophy
McDonald’s philosophy of
QSCV (Quality, Service,
Cleanliness and Value) is
the guiding force behind
it’s service to the
customers in India.

7. Suppliers
 Every McDonald’s
burger has nine
different ingredients,
which are sourced,
from 35 suppliers
across the country
before it reaches the
consumer

8. Suppliers of McDonalds India

9. Pioneered cold chain
McDonald’s was the
first fast food joint to
pioneer the
establishment of Cold
Chain across India
which helps maintain
freshness and nutrition
in every product

10. McDonalds as of today
Today, McDonald’s has 242
restaurants operating in
India serving over 5,00,000
customers’ everyday.

11. McDonalds' India supply chain management

12. In any organization logistics involves 3 phases
Inbound
logistics
Operations Outbound
logistics

13. What is Inbound logistics?
Inbound logistics is the movement of
materials from suppliers and vendors into
production processes or storage facilities.

14. Process Optimization

15. ORDER PROCESSING BY
Mcdonald’s
• Cashless payments/online payments
-online menu
-Delivery fees
-redeeming discounts
-cancellations
• Mcdonald’s Delivery

16. MC DONALDS
INFORMATION
SYSTEMS

17. TRANSACTION
PROCESSING SYSTEM
(TPS)
“POINT OF SALE”
SYSTEM
DECISION SUPPORT
SYSTEM (DSS)
“MADE FOR YOU”
SYSTEM

18. CUSTOMER SERVICE
ADOPTS “F.A.C.E.S”
PEP- PEOPLE ,
EQUIPMENT AND
PRODUCT
MIHU- MAY I HELP YOU
 EARTH EXPERIENCE
AND SKY EXPERIENCE

19. Beverage Suppliers
• Coca Cola is McDonald’s
beverage partner.

20. Packaging.
McDonald's has a global package design for their
to-go bags and fountain drink cups.

22. McDonald’s also offer access to Nutrition
facts with QR code Packaging.

23. Transportation
• The transportation of McDonald’s has been
completely outsourced and since 80 percent is
in refrigerated truck movement.
• The products are transported in a dedicated
fleet of refrigerated trucks to the company’s
Distribution Centres.
• Multi-temperature and single temperature
trucks then transport the fast food swiftly to
the McDonald’s restaurants across the
country.

24. Through Cold Chain logistics
• McDonalds’ entire network supply-chain
consists of movement of goods through a cold
chain.
• Suppliers are also a part of this cold chain.
• McDonalds have the largest refrigerated
movement of products in India

25. • An interesting and innovative feature of this
cold chain is that the same truck can carry
products at different temperatures,
ranging from
 frozen products at -18C to -25C,
 chilled products from 1C-4C
 dry products at ambient temperatures.

27. Reverse logistics
• The buns are packed in
plastic crates to ensure
their quality.
• These crates have to go
back to the bakeries, that’s
when return logistics takes
place.

28. Radhakrishna Foodland Pvt. Ltd
• Sole Distribution Partner of the fast food chain.
• Manages the 4 DCs and since it has a transport
division, handles the truck movement in the
supply-chain right through the country.
• McDonald’s expects its distribution partner to
meet its standards of ‘cold, clean and on-time
delivery ’.

30. • There are only two products buns and Cokes,
which are sent directly to the restaurants.
Buns have a limited shelf life, hence they are
sent directly to the outlets, while Coca Cola is
also sent directly to ensures quick dispatch of
its products.

31. Thank
you

32. A special thanks to
• Mr. Damodar,lobby
manager,mcdonalds
bandra
• Mrs Renuka
koppula,floor
manager,mcdonalds
malad.
• Someshwar
Walinjkar,employee
mcdonalds,Vasai