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Paul Binks
Head of Resource Management


1 Dec 2010
BA Technology Services Roles Map




                          Paul Binks   2
Generic Role Profiles




                        Paul Binks   3
IT Training: 2007/8
          g

  • Target 9 days per person (achieved 10.2)
  • 90% externally delivered
  • £750k training budget
  • Demand driven




                                    Paul Binks   4
Global Economic Crisis




                         Paul Binks   5
Fight for Survival

Discretionary S
Di    ti      Spend St
                  d Stopped
                          d

Emergency Financial Controls

    Recruitment Freeze




               Paul Binks      6
Growing Demand for IT Skills


    •   Project Managers
    •   Business A l t
        B i       Analysts
    •   Test Stream Leaders
    •   Technical Design Leads
        T h i lD i L d
    •   Software Engineers




                                 Paul Binks   7
Our Response

•   Skills Strategy
•   Sourcing to provision
•   Train the trainer
•   Re-skilling Programmes




              Paul Binks     8
Survey Results
                                                   How do you rate Internal Training
                                                            y                      g
                                                    in helping you get the job done?
Internally Delivered Courses                                        84% of respondents use this tool
                                                   60
        9
                            20                     50




                                      % of users
   9                                               40
             12                                    30
  Securing Web Apps (20)
  Java Basics (Days 1,2,3 & 4) (12)
                                                   20
  IM Developing ETL Feeds (9)                      10
  Business Anlaysis Foundations (9)
                                                   0

                                                            llent




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                                                                     Goo
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                                                                                                 Very
                                                                            Acc         Paul Binks         9
Skills Passport




                  Paul Binks   10
Skills Passport
                              Associate Professional
                                                                      Professional Level                      Senior Professional Level               Lead Professional Level
                              Level
                                                                                                                                                                                        KEY
                                                                     Medium project : <15 team
                                                                                         15              Large project <30 team
                                                                                                                        30
                                                                                                                                              Portfolio d Programme: >3
                                                                                                                                              P tf li and P            3
                             Small project: <5 team                  members and/or with matrix          members and/or with matrix
                      100.A.                                  100.P.                              100.S.                               100.L. projects, >40 team members,
                             members, >2 IT <5 systems               management of up to 10              management of up to 20
                      1                                       1                                   1                                    1      matrix management, many IT
                             impacted,                               resources in other teams, <5        resources in other teams, >10
                                                                                                                                              systems impacted,
                                                                     <10 IT systems impacted,            IT systems impacted,
                             Small project: one business        Medium project : up to 4                    Large project up to 6 business          Portfolio and Programme:
                      100.A.
                      100 A area impacted, minimum
                                  impacted               100.P.
                                                         100 P business areas impacted
                                                                               impacted,             100.S.
                                                                                                     100 S areas impacted significant
                                                                                                                   impacted,                 100.L.
                                                                                                                                             100 L many business areas
                      2      business process change     2      some business process                2      business process change          2      impacted, significant process
      Manage IT              required,                          change required,                            required,                               change,
100                                                                                                                                                 Portfolio and Programme: high
      Delivery               Small project: low number of            Medium project : low number            Large project: high number of
                      100.A.                                  100.P.                                 100.S.                                  100.L. number of dependencies,
                             dependencies, simple or no              of dependencies, supplier              dependencies, complex
                      3                                       3                                      3                                       3      complex supplier
                             supplier management,                    management,                            supplier management,
                                                                                                                                                    management,
                                                                                                                                                            g       ,
                                                                                                            Large project: large financial          Portfolio and Programme:
                                                                     Medium project : full financial
                                                                                                            accountability with full                large financial accountability
                             Small project: limited financial        accountability for the IT
                      100.A.                                  100.P.                                 100.S. financial accountability for the 100.L. full financial accountability for
                             accountability, limited                 project, small to medium
                      4                                       4                                      4      IT project, medium to large      4      the IT project, large sized
                             financial budget                        sized financial budget
                                                                                                            sized financial budget                  financial budget (>£2 million),
                                                                     (<£500k)
                                                                                                            (>£500k)                                high risk

                                                                                                                                                      Provide direction and support
                              Implement effective project             Implement and maintain                  Manage effective project or
                                                                                                                                                      for project and programme
                      3.1.A.1 inception and scoping           3.1.P.1 effective project inception and 3.1.S.1 programme inception and         3.1.L.1
                                                                                                                                                      inception and scoping
                              activities, as directed                 scoping activities                      scoping activities
                                                                                                                                                      activities
                              Gather, document and                    Gather, document and                    Review, and communicate                 Monitor, review and
                              communicate relevant                    communicate relevant                    relevant information relating           communicate relevant
                      3.1.A.2 information relating to project 3.1.P.2 information relating to project 3.1.S.2 to, project or programme        3.1.L.2 information relating to project
      Project                 inception and scoping                   inception and scoping                   inception and scoping                   or programme inception and
3.1   Inception and           activities, under direction             activities                              activities                              scoping activities
      Scoping                                                                                                 Design effective project or
                                                                                                                                                      Design and implement
                              Provide supporting activities,          Monitor and review project              programme inception and
                                                                                                                                                      effective programme inception
                                                                                                                                                                p g            p
                      3.1.A.3
                      3 1 A 3 under di ti
                                 d direction, t project
                                                to    j t     3.1.P.3 inception and scoping
                                                              31P3 i        ti     d       i          3.1.S.3
                                                                                                      3 1 S 3 scoping strategy, plans and
                                                                                                                    i    t t       l      d   3.1.L.3
                                                                                                                                              31L3
                                                                                                                                                      and scoping strategy, plans
                              inception and scoping                   activities                              governance mechanisms for
                                                                                                                                                      and governance mechanisms
                                                                                                              programmes
                                                                      Identify and develop, under
                                                              3.1.P.4 direction, project criteria and
                                                                      governance mechanisms




                                                                                                                                                Paul Binks                              11
What next?




             Paul Binks   12
Paul Binks SFIA British Airways Developing Skills in Hard Times

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Paul Binks SFIA British Airways Developing Skills in Hard Times

  • 1. Paul Binks Head of Resource Management 1 Dec 2010
  • 2. BA Technology Services Roles Map Paul Binks 2
  • 3. Generic Role Profiles Paul Binks 3
  • 4. IT Training: 2007/8 g • Target 9 days per person (achieved 10.2) • 90% externally delivered • £750k training budget • Demand driven Paul Binks 4
  • 5. Global Economic Crisis Paul Binks 5
  • 6. Fight for Survival Discretionary S Di ti Spend St d Stopped d Emergency Financial Controls Recruitment Freeze Paul Binks 6
  • 7. Growing Demand for IT Skills • Project Managers • Business A l t B i Analysts • Test Stream Leaders • Technical Design Leads T h i lD i L d • Software Engineers Paul Binks 7
  • 8. Our Response • Skills Strategy • Sourcing to provision • Train the trainer • Re-skilling Programmes Paul Binks 8
  • 9. Survey Results How do you rate Internal Training y g in helping you get the job done? Internally Delivered Courses 84% of respondents use this tool 60 9 20 50 % of users 9 40 12 30 Securing Web Apps (20) Java Basics (Days 1,2,3 & 4) (12) 20 IM Developing ETL Feeds (9) 10 Business Anlaysis Foundations (9) 0 llent table r r d Poo Poo Goo Exce ep Very Acc Paul Binks 9
  • 10. Skills Passport Paul Binks 10
  • 11. Skills Passport Associate Professional Professional Level Senior Professional Level Lead Professional Level Level KEY Medium project : <15 team 15 Large project <30 team 30 Portfolio d Programme: >3 P tf li and P 3 Small project: <5 team members and/or with matrix members and/or with matrix 100.A. 100.P. 100.S. 100.L. projects, >40 team members, members, >2 IT <5 systems management of up to 10 management of up to 20 1 1 1 1 matrix management, many IT impacted, resources in other teams, <5 resources in other teams, >10 systems impacted, <10 IT systems impacted, IT systems impacted, Small project: one business Medium project : up to 4 Large project up to 6 business Portfolio and Programme: 100.A. 100 A area impacted, minimum impacted 100.P. 100 P business areas impacted impacted, 100.S. 100 S areas impacted significant impacted, 100.L. 100 L many business areas 2 business process change 2 some business process 2 business process change 2 impacted, significant process Manage IT required, change required, required, change, 100 Portfolio and Programme: high Delivery Small project: low number of Medium project : low number Large project: high number of 100.A. 100.P. 100.S. 100.L. number of dependencies, dependencies, simple or no of dependencies, supplier dependencies, complex 3 3 3 3 complex supplier supplier management, management, supplier management, management, g , Large project: large financial Portfolio and Programme: Medium project : full financial accountability with full large financial accountability Small project: limited financial accountability for the IT 100.A. 100.P. 100.S. financial accountability for the 100.L. full financial accountability for accountability, limited project, small to medium 4 4 4 IT project, medium to large 4 the IT project, large sized financial budget sized financial budget sized financial budget financial budget (>£2 million), (<£500k) (>£500k) high risk Provide direction and support Implement effective project Implement and maintain Manage effective project or for project and programme 3.1.A.1 inception and scoping 3.1.P.1 effective project inception and 3.1.S.1 programme inception and 3.1.L.1 inception and scoping activities, as directed scoping activities scoping activities activities Gather, document and Gather, document and Review, and communicate Monitor, review and communicate relevant communicate relevant relevant information relating communicate relevant 3.1.A.2 information relating to project 3.1.P.2 information relating to project 3.1.S.2 to, project or programme 3.1.L.2 information relating to project Project inception and scoping inception and scoping inception and scoping or programme inception and 3.1 Inception and activities, under direction activities activities scoping activities Scoping Design effective project or Design and implement Provide supporting activities, Monitor and review project programme inception and effective programme inception p g p 3.1.A.3 3 1 A 3 under di ti d direction, t project to j t 3.1.P.3 inception and scoping 31P3 i ti d i 3.1.S.3 3 1 S 3 scoping strategy, plans and i t t l d 3.1.L.3 31L3 and scoping strategy, plans inception and scoping activities governance mechanisms for and governance mechanisms programmes Identify and develop, under 3.1.P.4 direction, project criteria and governance mechanisms Paul Binks 11
  • 12. What next? Paul Binks 12