Qualifications for IT Technicians

1. Michelle Richmond
Director, Membership
and Professional
Development

2. The new professional
qua cat o o
qualification for
practitioners working in
ICT

3. What Is ICT Tech?
A professional qualification
Mark of Excellence
Demonstration of technical and
Demonstration of technical and
professional skills
Defined by SFIA level 3
Defined by SFIA level 3

4. SFIA levels 1 4
1-4
Level 1: Fo llow Level 2: Assist Level 3: Apply Le ve l 4: Enab le
Clos e s upervision
l Ro utin e s upervision Genera l super vision General d irection
ld
Uses little d iscretio n Mino r discretio n Clear framew ork o f accoun tab ility
Discretion to identify a nd resol ve
Expected to seek guidance W orks witho ut frequ ent reference to Sub stantial perso nal Resp ons ib ility &
complex r equirements
others Au to nom y
Wo rks with est ablished dir ect ion Plans o wn work to m eet o bjectives and
Escala tes p roblems p rocesses
Interacts with d epartmen t I nteracts with and m ay influ ence Influenc es and Interact s with dept /
p / Influences team and sp ecialist pee rs ;
dep artm ent project team I nflu ences custo mers and sup pliers at
Lim ited external con tact acco unt le vel; Som e res po nsibility fo r work
F requent ext er nal conta ct o f oth ers ; De cisions influence success
H old mo re influence in o wn dom ain
M a y superv ise under conditions
Decisions m ay im pact p roject
Routine activities in structured P erfo rms a rang e o f varied wo rk activities B road r ange o f work, som etim es Bro ad ran ge of com plex techn ical o r
environm ent, Assistance requ ired in in variety structu red enviro nmen ts co p e a d o out e,
complex a nd non‐routine, in va riet y
a et y p rofessional work activitie s, in a variety of
reso lving un expecte d prob lem s of env ironments con texts
Uses b asic IS an d techn ology fu nctions , U nde rs tan ds metho ds and too ls A naly tical a nd sy st em atic a pproac h Selects ap prop riately fro m app licab le
app lication s an d processes I dentifies and n egotiates d evelo pm ent to problem solv ing s tan dard s, metho ds, too ls and ap plicatio ns;
Iden tifies o wn develop men t op portun ities An alytical and s ys tem atic ap proach to
Initiat ive tak en for dev elopm ent p roblem s olvin g; Fluen t com mun ication ,
o ppo rtu nities T eam worker
Effectiv e com munication o rally an d written; Presen ts com plex
S elf manag ement
technical info to b oth non ‐techn ical and
Ab sorb s technical info Cont ributes fully to team s
technical audiences; Plan, sch edule,
Pla n, schedule & monit or own work m on itor work; Rap id ly abso rb technical
(others if applica ble) info & apply; Wid er field of I S; Main tains
A bsorbs and a pplies new tec hnic al awarenes s of technolo gies, ap plication and
p erson al develop men t
informa tion
Wo rks to required standar ds
A ppreciat es wider fiel d o f IS, how
own role rel ates to others and to t he
business / em ployer.

5. SFIA L3 (apply)
( y)
Autonomy Complexity
Works under general supervision Broad range of work, sometimes
Uses discretion in identifying and complex and non routine
resolving complex problems and
l i l bl d In variety of environments
I i f i
assignments Business Skills
Specific instruction is usually given Uses appropriate methods, tools
and work reviewed at frequent and applications
L7: set strategy, milestones
inspire, mobilise
Determines what problems should Analytical approach to problem
A l ti l h t bl
be escalated to a higher level solving
L6: initiate,
Takes initiative in identifying and
influence Influence negotiating development
L5: ensure
ensure,
Interacts with and influences pp
opportunities
advise departmental / project team Effective communication skills
Frequent external contact with Plan, schedule and monitor own
L4: enable customers and suppliers work (others if applicable)
In predictable and structured Absorb and apply new technical
areas may supervise others information
L3: apply Decisions may impact work Works to required standards
assigned to individual / phases of Appreciates wider field of
L2: assist project information systems, how own
,
role relates to others, business or
L1: follow
client

6. IT Jobs (‘technical’ focus)
Engineer/System Administrator/Technician/Specialist/Manager
Likely professional membership grade(s) by job title (MI view)
Job Title ICTTech EngTech IEng CEng
Server X X
Storage X X X
Network X X X X
Firewall X X X
Installation X X X X
Cabling X X X
Mainframe X
UNIX X
Datacentre X X X X
Desktop X
Security X X
Operations X X X X
Hardware X X X
Maintenance
M i X X X X
Professional Engineers in IT by Malcolm Ireland - IET Registration Meeting 10 November 2010

7. IT Jobs (‘business focus’)
( )
Likely professional membership grade(s) by job title (MI view)
Job Title ICTTech EngTech IEng CEng
Service Desk Analyst X
Database Administrator X X
Developer/Programmer X X
Tester X X X
Incident/Problem Manager X X X
… Architect X X X
Business Analyst X
Project/Programme Manager
j / g g X X X
Change Administrator X
Asset Manager (Software) X
Service Manager
Service Manager X X
Application… X
Professional E i
P f i l Engineers i IT b M l l I l d - IET R i t ti M ti 10 N
in by Malcolm Ireland Registration Meeting November 2010
b

8. Who Is It For?
Typical Applicants for ICT Tech
Typical Applicants for ICT Tech
Network Technicians Test Analyst
Telecoms Engineer
T l E i Computer Service
Computer Service
Engineer
2nd Line Support Systems Test Specialist
Database Administrators
b d Network Engineer
Security Administrator ICT Trainer
Software Testers Support Analyst
S pport Anal st
Software Developer
IT Operations Technician
Network Infrastructure
Network Infrastructure
Engineer

9. Organisations who employ ICT Techs

10. ICT Tech Standard
Global – SFIA defined
Set requirements
Set requirements
Underpinning Knowledge
Competence
Peer Assessment

11. Industry certification
Industry certification
Encouraged as underpinning knowledge and
d d i i k l d d
evidence of competence
Cisco
Microsoft
CompTIA
Nortel
HP
etc

12. ICT Tech Competencies
A Use ICT knowledge and understanding when applying technical and
practical skills
l k ll
Contribute to the design, development, testing, commissioning,
B installation, operation, migration or maintenance of ICT products,
, p , g p ,
processes, systems or services
C Accept and exercise personal responsibility
p p p y
D Use effective communication and interpersonal skills
Make a personal commitment to a code of professional conduct,
E recognising obligations to the public, the profession and the
environment

13. How to become an ICT Tech
Membership
Developing competence Already competent Already competent –
practitioner Approved Scheme
Application
Professional Peer Review

14. The Institution of Engineering And Technology
Globally recognised professional body – offices in
India and China
150,000 members working across the technology
spectrum
Developing & Registering those who work in
technology
Setting the highest standards
S i h hi h d d
Knowledge sharing
Contributing to government and policy
Contributing to government and policy
Meeting the challenges of tomorrow
Only Institution to be licensed to award ICTTech

15. The Technician Council
The Technician Council
Government agenda for Skills
Technician Council formed with BIS and Gatsby
funding
Chaired by Steve Holliday, National Grid
Encompasses sectors beyond engineering, e.g.
science, health care
i h lth
Common standard across sectors being looked at by
working party
working party
Promotion of value of technical skills
Formation of ICTTech has been presented as an
Formation of ICTTech has been presented as an
example of introducing a new technical qualification

16. Marketing Material

17. Application Process
Initial Application couldn’t be simpler!
couldn t
Personal Details
Formal education and training
Work experience
Two recent technical projects
Endorsement
www.theiet.org/profreg
www theiet org/profreg

18. Questions?