Matthew Poyiadgi and Grant Eaton of CompTIA serve the IT industry through education, certifications, advocacy, and philanthropy. They work to increase knowledge through education programs, develop IT skills with certifications, address key issues through advocacy, and help those in need with their educational foundation. CompTIA certifications are recognized globally and used by many major technology companies to ensure employees have the necessary skills. Over a million professionals worldwide hold CompTIA certifications.

1. Matthew Poyiadgi
Matthew Poyiadgi
& Grant Eaton

2. Serving the IT industry
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Education - Business Tools & Technology
• Increase knowledge, leverage best practices, and boost
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productivity while benchmarking the technology and trends
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Certifications - ITPros, Organisations
• Develop IT skills for employees organisations and students
employees,
Advocacy and Impactful Leadership
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• Address key global policy issues and develop industry standards
Phil th
hilanthropy
• Helping those in need of support through the Educational
Foundation

4. CompTIA Members in the UK
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Vendors Resellers Education

5. Global Certifications
Global Certifications
Ensures employees and partners have the skills to do the job:
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• More than 1 million CompTIA certified
professionals worldwide
• Used by industry: Dell, Xerox, Ricoh,
Sharp, Cisco, IBM, Lenovo, Intel
• Globally - recognized, vendor-neutral
certifications in:
o Networking o Server Technology
o Security o VoIP
o PC Repair o Project Management

6. How are CompTIA Certifications created?
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• The industry identifies a skills issue
• Needs validation of skills to do a job
• To create core competencies at a
foundational level skills that are vendor
neutral and industry endorsed
neutral and industry endorsed
• Stepping stone to industry
programmes

7. Certification Roadmap
Certification Roadmap

8. Ricoh underpin learning
KA7 IT Service Master (FSE4)
with CompTIA:
internal engineers
I S r i eMse L v l
Mandatory Skills + Vendior Certifications
T evc a t r e e
MCSA / CCNA
Vendor Accreditations
CompTIA Security +
KA6 Basic IT Service Engineer
MCP
CompTIA Server+
CompTIA Network +
KA9 PP Pre-sales Engineer
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S l to Mse l v l
oui n a t r e e
KA5 Solution Master (FSE5/PSE2)
S l ti M t
(PSE-PP)
Mandatory Skills Mandatory Skills
CompTIA Security + GW Scanning Basic colour management
CompTIA Server + Ricoh controller Fiery Controller
Network Management GW Printing Network Management
smart Device Monitor PCL/ PJL Ricoh controller
GW Security Features LDAP Network Printing for windows
Mail Micropress
LDAP
Mail
M il
CompTIA CDIA+
KA4 Connectivity Master (FSE4/PSE1) CompTIA N+
Mandatory Skills GW Printing - GW Scanning
C n e tvt a t rL v l
Workflow Design
o n ci i yMse e e
LDAP Ricoh controller
Network Management GW Printing
CompTIA A+/PDI+ GW Scanning
CompTIA N+ Network Printing for windows
Color Management Basic colour management KA8 PP Master (FSE2)
Fiery Controller Mandatory Skills
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Mail SmartDeviceMonitor Workflow understanding
Fiery system 8
Colour management
Network Printing for windows
KA3 Basic Connectivity Engineer (FSE3) CompTIA A+
Mandatory Skills CompTIA Network+
CompTIA A+ Network Printing for windows Network Printing for windows
CompTIA Network+ Ricoh controller Media Qualification
KA2 Service Master (FSE2)
MFP (KA2a/c) High Volume (KA2e)
Mandatory skills Electives Electives Mandatory skills
Digital Imaging 2x Cat 2/3 Products 2x Cat 4/5 Products Digital Imaging
S r i eMse L v l
evc a t r e e
Basic Printing Basic Printing
Basic Ricoh Controller Basic Ricoh Controller
Basic Colour Basic Colour
Troubleshooting Troubleshooting
PC Basic PC Basic
Basic colour management Basic colour management
Basic S
B i Scanning(c)
i ( )
KA1-B/W Master (FSE1)
Mandatory Electives
Basic Colour Troubleshooting 2x Cat 1/2 b/w Products
Basic Printing Digital Imaging

9. Some examples : a channel mandate
Some examples : a channel mandate

10. Success Stories
Success Stories
Intel EMEA – recognise and recommend CompTIA
certifications, including A+ for their channel
partners to improve their skills and effectiveness
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“A CompTIA certification means our customers can lead in
an informed manner, with the confidence to deliver local
solutions with trusted technology.”
Cliff Jacka
EMEA Reseller Channel Operations, Intel
EMEA Reseller Channel Operations Intel

11. Enterprise Certification framework - Dell
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Dell Internal DCSE ‐ DCSE – DCSE ‐ Storage
Programs desktops/Notebooks Server
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Specialisations EMC Oracle
Non‐Microsoft RHCE Solaris
Vendor Specific MCP MCP MCSA MCTS
Certifications MCDST MCSE MCITP
Vendor Neutral A+ A+ Server+ Network+ Linux+ Security+
Platform Network+ Storage+ Virtualisation+
Certifications Client/PC Basic Enterprise
Basic Enterprise Enterprise High End
End
Enterprise
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12. Dell Montpellier Case Study:
Authorised S
A th i d Service Centre ASC Gold
i C t G ld
Feedback and S
Summary f
from O
Olivier Fauveau:
• Customer retention and confidence increase
C t t ti d fid i
• Customer experience ratings increased
• Repeat and make mandatory
• Directly increased morale and staff turnover
• Supported sales and marketing opportunities
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13. Dell Montpellier Case Study:
Authorised Service Centre ASC Gold
Outcomes, ROI and Dell Customer Value
• 10% increase in Customer Experience ratings*
• 10% reduction in time taken per technical call (to resolution)*
* stats confirmed by Jean Pierre Berone (Dell site Customer Service Director)
Jean-Pierre
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14. Dell Montpellier Case Study:
Authorised Service Centre ASC Gold
Quotes
Q
“the support from CompTIA has had a direct impact on our ability to increase
customer satisfaction. We worked closely together as a team and achieved
exceptional results for our customers and our staff”.
Diego Ripamonti – Program Manager, Dell Montpellier
“to increase customer satisfaction by another 10% on top on top of this is truly
extraordinary. It puts Dell well ahead of the industry average”
Jean-Pierre Berone – Customer Service Director, Dell
Montpellier
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15. Certification/Certificate Portfolio
Certification/Certificate Portfolio
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16. Entry to Expert Career Pathway
CompTIA Certification Levels
Expert – Industry Series (future)
Recognized
Professional
P f i l IT Technologist IT Executive Officer IT Management
Specialization
Master – Practitioner Series (future) Certificates
Careers Advanced Cloud Advanced Advanced • IT for Sales
Security Computing Health IT Capstone • Green IT
• Cyber Security**
Professional – Plus Series
• H lth IT**
Health
Hardware Systems Methodology
Certifications Certifications Certifications
Jobs **Placeholders
A+ Server+ A+ Linux+ Project+
CDIA+
Network
N t k PDI+
PDI Network
N t k Green IT
G CTT+
Database+ (future)
Security+ CTP+ Security+
Fundamental – Knowledge Series
Entry Strata ‐
Strata ‐ IT
Fundamentals Assessments
Certificate
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17. CompTIA certification statistics
CompTIA ‐ certification statistics
• Customer: 93% of customers say they are in good hands when working with
individuals whom own IT certifications
• Employer: 84% of IT hiring managers say that IT certifications are used as a measure of a
person's ability to work hard and achieve goals.
89% of IT hiring managers say that IT certifications help confirm subject
matter knowledge and expertise. Businesses that employ a high number of
certified help desk staff can handle 11 percent more phone calls and 28 percent
certified help desk staff can handle 11 percent more phone calls and 28 percent
more field service calls than businesses with a low number of certified helpdesk
Staff
• Individual: 71% of CompTIA certified individuals say their employer is able to gain business
by promoting to customers/prospects that IT staff are certified.
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18. IT Vendors who use CompTIA certifications
• Kyocera “Sharp recommends CompTIA PDI+ as a base level qualification for the MFP
Technician, and have included it as part of the Sharp Technical Accreditation
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• Intel
I t l Scheme”.
• HP Clive Allen, Technical Support Manager ‐ Sharp
• Lenovo
• IBM “Ricoh have chosen to partner with CompTIA to underpin our technical
training. Ricoh are committed to ensuring all service engineers (at all levels)
• Hitachi achieve this qualification. This starts from our service academy, where it is
now a mandatory qualification, through to our most experienced engineers
d t lifi ti th ht t i d i
• Sharp and support colleagues. Ricoh are delighted to partner CompTIA in the
development of this new industry standard accreditation. The validation of
• Xerox this qualification will allow Ricoh a competitive advantage in the
• Ricoh
Ri h marketplace”.
k t l ”
Roger Gretton, Customer Services Director ‐ Ricoh UK
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19. Top 5 Reasons to Certify
Get Certified and Get Ahead
In this tough economy, your success in finding a new job or advancing your career track depends on you. Employers are looking for skilled
employees who don’t require job training, and can hit the ground running and impact their organizations quickly.
Learn New Skills Retain your Job Want to Change Stick Out from
IT is Everywhere
to Get a Job and Salary Jobs the Resume Pile
Certifications
qualify you for IT is needed in
Certifications are Make your new most companies
essential expertise stand opportunities,
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credentials that above the rest
rest. whether locked can demand the industries.
prove you have Competence is into a current strongest skill Predictions are
the knowledge usually retained job, see limited set. there won’t be
and skills to during times of advancement or enough trained
perform. change. need to change professionals.
professionals
careers.
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20. Trends developing and CompTIA s role
Trends developing and CompTIA’s role
• ICT Industry forecasted to grow in next 5 years
• 500,000 new recruits required
500 000 it i d
• 25,000 IT jobs available at any one time in IT
• Declining number of professionals choosing IT careers
D li i b f f i l h i IT
• Aging populations mean a reduction in skilled workers
• Fewer skilled workers entering the workforce
• Skills in demand will be higher‐level with lower‐level
skills off‐shored
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21. Beyond the UK – a global workforce
development drive

22. Thank you
geaton@comptia.org
mpoyiadgi@comptia.org