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Self Care Solution for Microsoft Mediaroom


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The deck describes TechM self-care portal solution that could be delivered on TV for Microsoft Mediaroom.

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Self Care Solution for Microsoft Mediaroom

  1. 1. MSTV Self-care Tech Mahindra Limited July 2009 Tech Mahindra Limited
  2. 2. Agenda Need For Self Care Portal Typical IPTV Provisioning workflow Tech Mahindra’s Proposition Proposed Provisioning Architecture Proposed Portal Features Confidential © Tech Mahindra 2008 Confidential © Tech Mahindra 2009 11/07/2009 2
  3. 3. Service Provider needs around Provisioning IPTV  Current Process is manual involving multiple steps Improvement required in  Long task, consuming up to 2 hours current ‘Initial Setup’  Onsite presence of technician all through setup time  More error prone  Control in customer’s hands Improve Customer  Faster setup Experience  Empowering customer’s decision, without anyone looking over his shoulder Confidential © Tech Mahindra 2009 11/07/2009 3
  4. 4. Typical IPTV Provisioning Workflow Confidential © Tech Mahindra 2009 11/07/2009 4
  5. 5. Tech Mahindra’s Proposition Proposition Benefits Better Customer Experience Self Care Portal and Control Faster time to Implement and Market, Pre-built Provisioning Framework Proven / tested in Live deployment Reduced cycle time in Order Automating Processes handling, Reduced error flow Confidential © Tech Mahindra 2009 11/07/2009 5
  6. 6. Proposed Provisioning Architecture – High Level Web TV STB IIS MSTV Rendering MSTV Microsoft Provisioning framework (HSSP) MSTV Provisioning OSS/BSS APIs Confidential © Tech Mahindra 2009 11/07/2009 6
  7. 7. Proposed Provisioning Architecture – Detailed STB Mediaroom Rendering Framework Web Portal TV Portal Web Services Facade Web Services Facade 2 13 Microsoft Provisioning Framework Order Management 3 Business logic plug ins Transformation Web Service Catalog Engine 5 1 4 6 IPTV Business logic plug in Orchestration Engine Identity Mgmt 7 8 Routing Engine 9 Adapter Facade Media room 11 10 OSS/BSS APIs 12 CRM Billing Microsoft Mediaroom Middleware Confidential © Tech Mahindra 2009 11/07/2009 7
  8. 8. Microsoft Provisioning Framework - Breakup Portal Service Front End Application Service Exchange Provider Portal WS Portal Adapters Exchange Server 2007 WS Query Service Ordering Client Service Logic WS Adapter Messaging Server Microsoft BizTalk Server 2006 Orchestrations Cache Manager IPTV Adapter WSE 3.0 Adapter WSE 3.0 Adapter Order Request & WS WS Service Logic Acceptance Order Response MSTV APIs Processing Handler Workers Active Directory Services ready for Provisioning Service Logic WS Provider Active Directory Active Converters Directory Interface Interface Interface UDDI BAM PSM Active SSO HAT Directory VoIP Adapter SoftSwitch Legend Confidential © Tech Mahindra 2009 11/07/2009 8
  9. 9. Components of Provisioning Framework OMS receives order request for new and existing customers from web or TV Order Management portal. The order status is managed by OMS Orchestration Engine The session management and the process flow is managed by this component The transformation engine converts and maps the input and output messages Transformation Engine of orchestration engine into the required format The catalog stores the information of the list of services/systems which are to Service Catalog be updated as part of the provisioning of the subscribed service/package/product The identity management component stores the secondary credentials required Identity Manager to connect to the various backend systems The business logic plug in components are part of the orchestration engine but Business Logic Plug-ins specific to the type of the service. In this case for all IPTV provisioning the IPTV business logic plug in is used Routing engine and The routing engine based on the request and response schema sends the Adapters message to the appropriate system using the appropriate adapter/channel Confidential © Tech Mahindra 2009 11/07/2009 9
  10. 10. Benefits of Provisioning Framework Features Benefits • Enable new services without impacting the existing ones Pluggable/Adapter driven • Enable partners and Architecture developer communities to create new services • Common core components extracting best practices in provisioning Common Provisioning Framework • Support multiple provisioning channels and services • Deployed in production at few operators Scalable/reliable/mature • Backed by Microsoft Confidential © Tech Mahindra 2009 11/07/2009 10
  11. 11. Proposed Portal Features Games & My Account On Demand My Media Applications Favorites Gambling Latest View Sports Weather Free Sports Games Receipts Content updates Games Events Account Music Kids shows TV Content Chat Kids games History Videos / games On Make Demand Email Multiplayer Sports Payments Movies Movie View Bills Music Ticket Puzzle booking TV content Online Packages Casino Deals Lotteries Poker Confidential © Tech Mahindra 2009 11/07/2009 11
  12. 12. © 2009 Tech Mahindra Ltd Confidentiality Clause All rights reserved. No part of this presentation may be reproduced, disclosed in a retrieval system or transmitted in any form or by any means, electronic, mechanical, recording, photocopying or otherwise without prior permission of Tech Mahindra Ltd. Confidential © Tech Mahindra 2009 12