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The ABCs of Persuasive Messaging
Nancy Harhut
@nharhut
@nharhut
— Cornell University: Eat 2X as much
@nharhut
— Gary Hennerberg: 60% sales
@nharhut
— Robert Cialdini, American Cancer Society 28% 50%
@nharhut
Decision Making
Shortcuts
@nharhut
Authority
Principle
@nharhut
@nharhut
@nharhut
@nharhut
Because
@nharhut
— Ellen Langer, Harvard University
@nharhut
Weight Watchers works because it’s not a diet. You’ll
learn how to eat right and live healthy.
@nharhut
@nharhut
Commitment and
Consistency
@nharhut
Drive Safely
@nharhut
Thanks for your ongoing support.
Want to help out again?
@nharhut
@nharhut
Deals
@nharhut
@nharhut
Price
Cost
Pay
Spend
@nharhut
— PayPal: 27% abandonment
@nharhut
Eye Magnet
Words
@nharhut
@nharhut
— Robert Levine, The Power of Persuasion
@nharhut
Worldata: 11%
@nharhut
Framing
@nharhut
— Elizabeth Loftus: 40.8 mph vs. 31.8 mph
(28%)
Crashed vs. Contacted
@nharhut
— Journal of Consumer Research, 20% lift
$5
FEE
vs.
Small
$5
FEE
@nharhut
40-125% lift in conversion,
Journal of Marketing Research,
New Neuromarketing, Netherlands
@nharhut
Guarantee
@nharhut
@nharhut
@nharhut
@nharhut
Herd Mentality
@nharhut
@nharhut
@nharhut
@nharhut
Information
Gap Theory
@nharhut
5 Ws + 1H
— George Loewenstein
@nharhut
Who Are the Year’s Best-
Loved Brands?
@nharhut
@nharhut
Where’s the birthplace
of wine?
@nharhut
When NOT to A/B Test
Your Mobile App
@nharhut
Why an online marketing
suite is a game changer
@nharhut
@nharhut
Jargon
@nharhut
vs.
@nharhut
Two exceptions
1. Suggest more value
2. Imply insider status
@nharhut
Coupon vs. Certificate
@nharhut
@nharhut
Knowledge
@nharhut
@nharhut
Have you heard your colleagues
complain about low back pain…
@nharhut
@nharhut
Loss
Aversion
@nharhut
@nharhut
@nharhut
— Endowment Effect
@nharhut
Mental
Energy
@nharhut
@nharhut
— Copy Hackers: Dressipi.com, 123.9%
@nharhut
— Adlucent: 233% better conversion rate
@nharhut
New
@nharhut
@nharhut
New warming trends.
Top 5 Persuasive Words — Copyblogger
@nharhut
Now accepting nominations for
Marketing Hall of Femme
@nharhut
@nharhut
Announcing our Spring Special
@nharhut
Finally you can get the coverage you need
@nharhut
Ed Sheeran – On Tour Soon!
@nharhut
Overcome
Objections
@nharhut
@nharhut
No matter if your message is running in
email or direct mail, online or on TV, these
rules for marketing creative, design and
readability will help you boost response
and ensure a profitable bottom line.
@nharhut
Cancel any time*
@nharhut
Personalization
@nharhut
@nharhut
29.3% Experian
@nharhut
@nharhut
Questions
@nharhut
Questions = 140% lift
— BI Norwegian School of Business
@nharhut
Scale of 1-5, how bad do your
sales presentation suck?
@nharhut
@nharhut
Rational and
Emotional
@nharhut
— Antonio DiMassio
@nharhut
@nharhut
@nharhut
Storytelling
@nharhut
@nharhut
@nharhut
99¢ $59
Significant Objects
@nharhut
Time
@nharhut
— Nielsen Norman Group
@nharhut
• Don’t bury the lead
• Be clear and concise
• Use bolds, subheads, bullets, lists
@nharhut
Urgency
@nharhut
11/16/12, eBay starting bid: $200,000
@nharhut
Only 7 tickets left at this price!
@nharhut
For just a very limited time
@nharhut
Von Restorff
Effect
@nharhut
@nharhut
31-34% , Worldata
@nharhut
Oops! Here’s the email
we meant to send
Worldata: 47% open rate
@nharhut
Wordplay
@nharhut
• Rhyme
• Simile
• Surprise
@nharhut
— Matt McGlone
@nharhut
@nharhut
Dressed to CHILL
— University College London
@nharhut
X Factor
@nharhut
@nharhut
@nharhut
— 67% vs. 97%, Cornell
@nharhut
You
@nharhut
@nharhut
You and your employees
16% , CTR Worldata
Your employees
Your employees
@nharhut
We’ve never looked better.
@nharhut
Zeigarnik
Effect
@nharhut
@nharhut
@nharhut
— 79%, Wharton, USC
Thank you
Get your
FREE CHEAT SHEET!
NHarhut@me.com
Nancy.Harhut @nharhut Nancy Harhut

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The ABCs of Persuasive Messaging