i win presentation
Харилцаа холбооны зохицуулах хороо болон НҮБ-ын Хүүхдийн сан хамтран “Цахим орчны хүүхэд хамгаалал” форумыг 2019 оны 10 дугаар сарын 22-ны өдөр зохион байгуулах гэж байна. Энэхүү форумд Үүрэн холбооны болон интернетийн үйлчилгээ эрхлэгчид, Контент агрегатор, Дата хостинг, вэбсайтын үйлчилгээ эрхлэгчид болон Хөдөлмөр, нийгмийн хамгааллын яам, Боловсрол, соёл, шинжлэх ухаан, спортын яам, Хууль зүй, дотоод хэргийн яам, Эрүүл мэндийн яам, Сэтгэцийн эрүүл мэндийн үндэсний төв, Гэмт хэргээс урьдчилан сэргийлэх ажлыг зохицуулах зөвлөл, Цагдаагийн ерөнхий газар, Харилцаа холбоо, мэдээллийн технологийн газар оролцох бөгөөд цахим орчны сөрөг нөлөөллөөс хүүхэд, залуучуудыг хамгаалах хууль эрх зүйн орчин, өнөөгийн байдал, авч хэрэгжүүлж буй арга хэмжээ болон цаашид энэ чиглэлээр төр, хувийн хэвшил, төрийн бус байгууллагуудын хамтын ажиллагаа, харилцан бие биедээ дэмжлэг үзүүлэн ажиллах боломжуудын талаар хэлэлцэхээр төлөвлөж байна. Түүнчлэн уг форумд ОУ-ын байгууллагуудын төлөөллүүд ирж, олон улсын түвшинд энэ чиглэлээр авч хэрэгжүүлж буй арга хэмжээний талаар танилцуулах юм. “ЦАХИМ ОРЧНЫ ХҮҮХЭД ХАМГААЛАЛ” ФОРУМЫН ХӨТӨЛБӨР Хэзээ: 2019 оны 10 сарын 22-ны өдөр, 09:00-17:00 цаг Хаана: “Новотел” Зочид Буудал, 4 давхарт Хурлын танхимд Агуулга 8:30-9:30 Нээлтийн үг УИХ-ын гишүүн, Цахим Бодлогын Түр Хорооны дарга Н.Учрал НҮБ-ын Хүүхдийн Сангийн Суурин төлөөлөгч Алекс Хайкенс Харилцаа холбооны зохицуулах Хорооны дарга Г.Чинзориг Сэдэв 1 Хууль эрх зүйн орчин, өнөөгийн байдал 9:30-9:45 Үндэсний түвшинд авч хэрэгжүүлэх үйл ажиллагааны “We PROTECT” загварыг танилцуулах НҮБ-ын Хүүхдийн Сангийн ахлах мэргэжилтэн Д.Амараа 09:45-10:05 Цахим орчны нөхцөл байдал ЦЕГ-ын Кибер гэмт хэрэгтэй тэмцэх хэлтэс 10:05-10:25 Цахим орчинд хүүхэд хамгаалахтай холбоотой хууль эрх зүйн орчин Хуульч, судлаач Др. Ч.Өнөрбаяр Сэдэв 2 Авч хэрэгжүүлж буй арга хэмжээ, боломжууд 11:00-11:20 Цахим орчин дах хүүхэд хамгаалал, урьдчилан сэргийлэх арга хэмжээ ГБХЗХГ-ын ахлах мэргэжилтэн Ж.Азжаргал 11:20-11:40 FB, Instagram орчинд хүүхдийг зохисгүй контентоос хамгаалах нь Amber Hawkes, Фэйсбүүк 11:40-12:20 Олон улсын мэдээллийн портал системийг Монголд ашиглах боломжийн талаарх танилцуулга Internet Watch Foundation, International Development Manager, Valentina Picco Сэдэв 3 Холбогдох талуудын оролцоо 14:00-14:30 Дотоодын мэдээллийн портал системийн зохион байгуулалт, хамтын үйл ажиллагаа The Secretary General of iWIN, Taiwan, Liu, Yu-Chun 14:30-14:50 Цахим орчин, нийгмийн сүлжээний орчин дах зохицуулалт ХХЗХ-ны ЗБХГ-ын мэргэжилтэн Т.Батболд 14:50-15:10 Хүүхдэд чиглэсэн үйлчилгээ, тэднийг цахим орон зайд хамгаалах боломжууд Мобиком ХХК 15:10-15:30 ОУЦХБ-с цахим орчинд хүүхэд хамгаалах чиглэлээр баримталж буй бодлого, авч хэрэгжүүлж буй арга хэмжээ, зөвлөмжүүд ОУЦХБ, Ismail Shah Сэдэв 4 Форумаас гарсан саналыг нэгтгэх
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i win presentation
- 2. Authorized by Taiwanese law (Protection of Children and Youths Act), entrusted to the NGO sector National Communications Commission Ministry of Education Ministry of Health and Welfare Ministry of the Interior Ministry of Economic Affairs Ministry of Culture
- 3. 01 02 03 04 iWIN’s Statutory Mission Monitor Internet Behavior Handle Public Complaints Internet Literacy Education Self Regulation for Platform Operators
- 4. Draft Standard Framework for Protection Mechanism 6 Major Inappropriate Content Types 4 Protection Levels 7 Major Service Types 5 Major Self- Regulation Standards Harmful Content Standards Self-Regulation Standards for Platform Operators iWIN’s Case Judgment Standards and Self-Regulation Promotion
- 5. Harmful Content to Children and Youth Other Harmful Behavior Dangerous Goods Blood/Gore Sex/ Pornography Violence Horror iWIN’s “Internet Protection Levels Explanatory Framework” Harmful Content Categories
- 6. Before accessing, at least one cautionary warning is provided for minors to make an informed decision whether to proceed. It can appear in the content, be added to the heading, be a separate popup or content gap function, etc. Warning Prior to access, at least one clear blocking measure with a content warning should be provided to prevent access or browsing by minors. Example: a pop-up covering the page, a large blank space, etc. Blocking Measure Age-restriction should be carried out through strict age-verification member ID systems or other safety methods to prevent underage access. Age verification types can be divided into basic or substantial age checks. Age Restriction Content must be in accord with laws and regulations regarding the internet. Platforms or content providers must provide clear terms of use; if content is discovered or reported, it must be taken down or revised within a specified time period by the operator or content provider. Prohibited Harmful Content Protection Levels
- 7. Internet content often comes from coordination of operators and users together. By providing Terms of Service guidelines for users, internet service providers share in responsibility for children and youth internet safety. [01. Stipulate Terms of Service for Users] [02. Formulate Self-Investigation Content Standards] Platform operators should create self-investigation content standards and accompanying protection mechanisms. These act as internal posting guidelines to avoid subjective judgements by editors. Operators must adhere to Article 46, Chapter 2 of The Protection of Children and Youths Welfare and Rights Act, which states, “Internet platform providers will enact self-disciplinary regulations to adopt clear, accurate, and workable protective measures.” [03. Adopt Protective Mechanisms] [04. Provide a Channel for Complaints] In a clearly visible location, operators should provide users/viewers with a complaint channel in order to timely report content violations. Platform operators should designate points of contact with relevant authority institutions to improve communication, enhance efficiency, and decrease disputes . [05. Designate Contact Channels with Authorities] Operator Self-Regulation FIVE Major Principles
- 9. 0 500 1000 1500 2000 2500 1月 2月 3月 4月 5月 6月 7月 8月 9月 10月 11月 12月 2115 826 1140 429 665 328 1858 843 902 329 206 224 2017 Complaint Cases Foreign Complaints Successfully Resolved 50 % 69 % 1.2 % Domestic Cases Successfully Resolved Transferred to Responsible Authority 9,865
- 10. 0 200 400 600 800 1000 163 191 267 593 624 210 475 810 921 893 256 196 2018 Complaint Count January February March April May June July August September October November December 2018 Complaint Cases Foreign Complaints Successfully Resolved 47 % 67 % 0.85 % Domestic Cases Successfully Resolved Transferred to Responsible Authority 5,599
- 11. iWIN case forwarding standard and process iWIN local government/police agencies Platform operator (Forward) Not improved and appears illegal Standard of direct case forwarding : Domestic cases Serious or clearly illegal cases Standard of forwarding after processed : Domestic cases Cases appear illegal and failed to improve after being notified Internet service providers take self-disciplinary steps after being notified for improvements and correction Improved but still appears illegal (Notify) Serious or clearly illegal cases
- 12. Criteria over cases acceptance Complete personal information Provide name, email, phone number, location, and gender Specific description of complaints Describe reasons and specific intents of complaints and provide address and relevant evidence of complaints Repetitive complaints unacceptable Complaints which have been dealt with and replied to shall not be accepted again. Non-relevant contents unacceptable Raise complaints irrelevant to "network contents which damage CAY physical and mental health" to other incumbent entities. 2 3 4 1
- 13. Features of the new system The system takes care of every processing step Secured login with ID certification Joint case processing and open progress availability Electronic approval to prevent personal information from exposure Case receipt, forward, reply, record, and query, all dealt with by the system Complaints shall be notified with email for case receipt and forward Keypasco device bundled ID certification which require not only login account ID and password but also smartphone APP verification. View data online anytime; download shall be subject to electronic approval by superintendents of relevant agencies. Cases forwarded to multiple entities or joint processed by police and social entities shall have their progress and penalty information revealed instantly so as to shorten progress tracing time and cut communication costs
- 14. Complainants iWIN Agencies in charge Reply, close cases Reply, close cases Case receipt Forward, notify Complainant interface Case processing interface Interface for agencies in charge iWIN complaint processing system
- 15. iWIN申訴辦案系 統
- 16. iWIN申訴辦案系 統
- 17. iWIN鄉民的正義
- 19. iWIN申訴辦案系統
- 21. iWIN申訴辦案系 統
- 35. 網路! 需要我們陪孩子一起走
Editor's Notes
- iWIN’s Standards for Handling Cases and Self Regulation Promotion Harmful Content – Standards for Judging Four Protection Levels 6 Major Inappropriate Content Types Draft Protection Mechanism Standard Framework Self-Regulation Standards for Platform Operators Draft 7 Major Service Types 5 Major Self-Regulation Standards
- iWIN有害兒少身心健康內容防護 例示框架類型 Content Categories – from iWIN’s “Internet Protection Levels: Explanatory Framework for Content Harmful to Children and Teenagers” Categories of Harmful Content to Children and Teens 1 Sex/Pornography 2 Violence 3 Horror 4 Blood/Gore 5 Dangerous Objects 6 Other Harmful Behavior
- Harmful Content Protection Levels Warning Before accessing, at least one cautionary warning is provided for minors to make an informed decision whether to proceed. It can appear in the content, be added to the heading, be a separate popup or buffer, etc. Blocking Prior to access, at least one clear blocking measure with a content warning should be provided to prevent access or browsing by minors. E.g.: a pop-up covering the page, a large blank space, etc. Age Restriction Age-restriction should be carried out through strict age-verification member ID systems or other safety methods to prevent underage access. Age verification types can be divided into basic or substantial age checks. Prohibited Content must be in accord with laws and regulations regarding the internet. Platforms or content providers must provide clear terms of use; if content is discovered or reported, it must be taken down or revised within a specified time period by the operator or content provider.
- Five Major Principles for Operator Self-Regulation Stipulate Terms of Service for users Internet content often comes from coordination of operators and users together. By providing Terms of Service guidelines for users, internet service providers share in responsibility for children and teens’ internet safety 2. Stipulate Self-Investigation Content Standards Platform operators should create self-investigation content standards and accompanying protection mechanisms. These act as internal posting guidelines to avoid subjective judgements by editors 3. Adopt Protective Mechanisms Operators must adhere to Article 46, Clause 2 of The Protection of Children and Youths Welfare and Rights Act which states, “Internet platform providers will enact self-disciplinary regulations to adopt clear, accurate, and workable protective measures.” 4. Provide a Channel for Complaints In a clearly visible location, operators should provide users/viewers with a complaint channel in order to timely report content violations. 5. Designate Contact Channels with Relevant Authorities Platform operators should designate points of contact with relevant authority institutions to improve communication, enhance efficiency, and decrease disputes.
- [Header] 2018 Complaint Cases