This Presentation shows how to practice Structured Problem Solving Approach in order to identify root cause of the problem and implementing solutions for the same.

1. Practicing Structured Problem Solving Methodology Practicing Structural Problem Solving Approach to Investigate and Solve Problems

2. Structured Problem Solving Methodology What Why Fact Findings How Much Solution Monitoring

3. What ? BRAINSTORMING

4. What - Brainstorming We Sit in a Group Identify all Possible Causes of Patch Failure Participants were invited from Application Projects to get a “Clients Perspective” Points were not ANLYSED Process continued for 2Sessions with various teams and persons

5. Why ? FISH BONE ANALYSIS

6. Why – Fish Bone Alanysis Process Input Check sheet not present People Wrong Input Wrong Patch Sent Equipment Why Patch Fails? Client Environment not Present Materials Review Not Done Code Review Release Review Management Environment

7. Fact Finding DATA COLLECTION

8. Fact Finding – Data Collection

9. How Much ? PARETO ANALYSIS

10. How Much – Pareto Analysis

11. Solution FINDING SOLUTION

12. Solution Finding Top 2 Causes identified for solution Action plan identified to tackle them Time frame identified for Solution Implementation.

13. Monitoring MONITORING IMPROVEMENT

14. Monitoring Improvement Data Collection after Solution Implementation Registering the Improvement