www.magnifictraining.com - "SAP CRM(Customer relationship management)" Online Training contact us:info@magnifictraining.com or+1-6786933994,+1-6786933475, +919052666559,+919052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa.

1. CONTACT US:
MAGNIFIC TRAINING
INDIA +91-9052666559,9052666558
USA : +1-678-693-3475
info@magnifictraining.com
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2.  In the past we had 3 aspects of competition- time , costs and quality
 Less costly & more profitable to maintain a relationship with an existing
customer
 CRM concepts allow the purchaser to offer additional services that are
valued by the customer
 Customers can choose from many alternative manufacturers
 This increase in the number of products, models and types increases the
pressure on companies to include greater flexibility & responsiveness in
their internal processes and performance levels.
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3. Software solutions for CRM
1. Operative CRM - improves and automates
business processes in marketing, sales & service
departments
2. Analytical CRM - prepare, support, optimize
customer-oriented decision processes based on
a customer database
3. Cross-company CRM – enables long-term
cooperation between the company and its
business partners (direct sales/ Channel
Management)
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4. 1 Interaction channels-multi channel concepts( banks,
insurance,utilities, TC)
2. Extended Sales Scenarios- usage based billing (UBB)
3. Extended after sales & customer service scenarios-warranty,
sub-contracting, rotables mgt
4.The influence of mobile devices-real-time connections are
still not available
5. Service level monitoring- service level agreements (SLAs)
6. Real-time connection to customer installations- expensive
scenario
7. Loyalty & Reward- systems for rewarding customer royalty
(telephony, courier service, credit cards, airlines)
8. Future of CRM- more data for customer and his behavior
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5. 2. Structuring of Industry solutions
2.1 Many of the goals of CRM are cross-industry(
new customers or increasing loyalty)
2.2 Industry classification by NACE – European
mandatory statistical classification of economic
activity.
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6. 3. Software solutions for CRM in industries
 CRM software solutions must offer substantial analytical
functions that enable the continual monitoring of all
customer relationship measures
 It should be possible to structure sales areas hierarchically
according to user-defined grouping criteria
 3.1 Business partner
 Pan-Enterprise Partner Relationships – using many
different partners for various task groups
 3.2 Industry specific products and services
 3.2.1Industry specific business processes- Splitting work
processes into smaller units provides benefits of
specialization, but the tasks are no longer transparent.
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7.  1. Each enterprise has individual
requirements- basic solution from a
respectable manufacturer
 2. Structure of SAP industry solutions
 23 Industry solutions
 SAP solution maps with example of the
consumer products industry
 To provide a quick overview of the processes and
functions of all industry business scenarios and
display graphically the details
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8.  SAP NET Weaver- provides prerequisites for the
creation, composition and operation of company-specific
solutions.
 SAP Enterprise Portal- offers each user a role-dependent
central point of access for transactions
 SAP Mobile Business- enables mobile devices to
access the applications of my SAP Business suite
 SAP Business Information Warehouse ( SAP BW)-
analyzes structured business
data,products,business transaction data.
 SAP Knowledge Management (KM) integrated in
the SAP EP- objects are indexed and classified and
stored in various formats at various locations in the
company.
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9. CONTACT US For Additional Assistance , Course Details, Demo
and Batch Scheduling Information, Get the details from
Contact:
 USA : +1-6786933994,+1-6786933475
 India : +91-9052666558,+91-9052666559, 040-69990056
 E-mail : info@magnifictraining.com
 Visit : www.magnifictraining.com
www. magnifictraining.com

10. www. magnifictraining.com