1. The tyranny of Taylorism and
the digital citizen:
A manifesto for a brave new
kind of learning and
performance environment
Toby Harris
@toby_saffron @saffronint
3. 3
“The Taylor system of speeding work by subdividing it
effectively removed the element of personal judgement
from factory tasks and, in doing so, removed the forms
of built-in work coordination which such judgment
provided. Thus, a substitute coordinative process had to
take the place of individual judgment. This coordinative
element was supplied by “science,” in the form of an
elaborate system of records, mathematical formulae
and slide rules for determining machine speeds, and
systematic production planning, both short and long
range [Taylor insisted] that Scientific Management
specialists have a separate “planning room” within the
plant itself”
Judith A. Merkle, Management and Ideology: The
Legacy of the International Scientific Management
Movement (Oakland: University of California Press,
1980), 14.
F. W. Taylor (1856 – 1915)
7. 7
The Bottom 5: LMS Features That Get Thumbs Down
1. Ease of Use
27% of companies identified ease of use as one of the least-liked aspects of their LMS
2. Adaptability
Client organizations do not believe their systems can adapt to meet their changing needs
3. Reporting Features
Less than one-quarter (23%) of companies selected Reporting for the least liked list.
4. ROI Analytics
Tied tightly to reporting is the ability to demonstrate the return on investment for the LMS.
5. Social Features
It has become clear that social and collaborative learning are important pieces to the learning puzzle
Source: http://go.brandonhall.com/bottom_five_LMS_features
15. 15
A manifesto for a new kind of learning and performance environment
1. We believe that there is no ‘one best way’. There is only a ‘why’
behind what we do and there are many ways to achieve it.
2. Everyone has an active role to play in improving performance,
including compliance. Everyone can contribute and ‘stop the line’
3. We reject fictional learning ‘theories’ and embrace non-linear
models that improve themselves based on the only
comprehensible and trackable thing: user behaviour and user
choice.
4. SCORM status “complete” is a broken model for measuring
training effectiveness. Let’s track the fulfilment of goals instead.
5. Performance surgery cannot be undertaken with a
sledgehammer. We reject the claims of products that promise
everything and deliver nothing and commit to a bespoke
approach.