1. Resume
Salman Khurshid Mobile: 7004426756
Kolkata E-mail:salmankhurshid33@gmail.com
Experience Summary:
 I have 3 years of experience in IT sales and technical support.
 Have 2 years of experience as Sales Officer for Sonalika Tractor, Jharkhand.
 Have 1 year experience as UK Inbound Officer for Amazon.
 I have done ITIL v3 Foundation certification in IT Service Management.
 Expert in MS Office products such as Word, Excel, PowerPoint.
 Good qualities of a Team Player I.e. Self Learner, Self Motivated, understanding and
patientful.
 Excellent communication and writing skills in English and Hindi.
Experience:
SalesOfficer,Maruti suzuki,Jharkhand.
RolesandResponsibilities:
 Workedas Salesofficerfor2 years.
 Was responsibleforhandlingcustomers,pointof contactfor salesandhandling
escalations.
 Was responsibleforpreparingandpresentingmonthly/quarterly andannual sales
report.
 Was responsibleformanagingcustomerexperienceandinnovation.
UK Inboundofficer,Amazon,Bangalore.
RolesandResponsibilities:
 Workedas Inboundofficerfor1 year.
 Was responsibleforhandlingtechnical supportandoperationsforAmazon.
 Followedthe ITService ManagementMethodologiesforthe supportactivitiesandall
the processeswere ITILV3 compliant.

2.  I have done ITIL V3 FoundationCertification,whichhelpedourteama lot.
 Alsoactedas Firstlevel of escalationforthe supportactivities.
 AlsopreparedWeeklyStatusReportsforthe supportteam.
Internship:
Subject: Created a survey at N.T.P.C in Human Resource Department
Process Followed: Created a survey of 30 employees of HRD Department of NTPC, Jharkhand. The
questionnaire provided by HR Manager and then took the questionnaire contains about schemes,
satisfaction with the job, satisfaction with the environment of organization etc.Go to each employee and
ask for their best time to give their views on particular questionnaire.
Role: Study of different facilities and schemes provided to the N.T.P.C employees
Duration: 1 month (June, 2012)
Presentation:
Topic: ADR (American Depository Receipt) and GDR (Global Depository Receipt) on global perspective.
The presentation was prepared with the help of internet and friends,get various information regarding
topic of the presentation.
Remark:Satisfactory
Time: 6th
Semester, BBA
Study Case:
Topic: Comparative study of Nokia and Samsung Mobiles. Prepared a questionnaire and done a random
sampling by doing survey on Colleges friends, professors, and took local people, retailer’s views on
questionnaire.
Result: Most people prefer Samsung over Nokia on the basis of Looks, Features and Quality
Duration: 1 month (6th
Semester Project, BBA)
Academics:
C o u r s e s S c h o o l / c o l l e g e s % a g e Y e a r o f p a s s i n g
B . B . A B.I.T , Mesra( in Marketing & HR) 6 9 2 0 1 0 - 2 0 1 3
1 2 t h
( S c i e n c e ) Vivekananda central school(C.B.S.E) 6 2 2 0 1 0
1 0 t h K e n d r i y a V i d y a l a y a ( C . B . S . E ) 7 1 2 0 0 8

3. Achievement:
 Participated in sports and cricket at school and college and won many prizes on the same.
 In cricket played in major tournaments.
Technical Skills:
Experts of MS office, Internet, OS- XP/Vista/Windows 7, Basic knowledge of SQL.
Certification:
ITIL v3 Foundation Certificate in IT Service Management(Registration Number: 4852778)
Personal Strengths:
 Confident, Hard Working, Quick Learner
 Prompted to explore New Technologies
Personal Details:
Father’s name. : Sher Mohammad
Date of Birth : 10th May, 1991
Languages Know : English, Hindi and Urdu
Interests : Internet Browsing, Listening Music, Playing and Watching Cricket
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
(Salman Khurshid)