1. Sajan Kumar Saroj Email ID: sajansaroj@yahoo.in
Mobile No: +91- 9970916475
____________________________________________________________________________________________________________________
Objective:
To work, learn and continue with the organization that will utilize my Technical, Analytical,
Management and Administrative skills to benefit mutual growth and success. Stay associated with
the organization where I can utilize my skills and gain further experience while enhancing the
organization’s productivity and reputation.
Professional Summary:
• Total IT Experience of around 4.11 years.
• Highly motivated with excellent communication, documentation and analytical skills.
• Having great exposure in ITIL based Service providing industry.
• Experience in handling team members by looking after technical issues, setting up quality
process and achieving deliverables, trainings
• Enacting as a Point of Contact for Interacting with onsite coordinator and team members.
• Creating various reports and report generation on daily basis.
Technical Skills:
Operating Systems Windows Vista, Windows 7, Windows 8, Windows 10, Server
2008, Server2012
Languages VB Script, Power shell, Dell one tools, IAM
Ticketing Tools Remedy, Lotus Notes, Access Gate, ServiceNow, Summit.
Educational Qualifications:
Qualification College/university Specialization Year of study
Bachelor of
Computer Science
H.V. Deshai College Pune
Savitri Bai Phhule Pune
University
Computer
Science
2008-2019
Diploma GNIIT
Software
Engineering
NIIT Pune Software
Engineering
2008-2014
Soft skills:
• Good communication and e-mail etiquettes.
• Strong interpersonal skills in dealing with customers
• Service Management, Windows Exchange Server 2010,
• ASP.net, Cyber & Network Security (SOC)
• Operating System: Windows 8.1/ 8 /7 /XP
• Database: Microsoft Database server 2005,2008 and 2012
• IBM Tivoli,
• PowerShell, Windows Server, Network Firewall
Work Experience:
July 2016 – till date at HCL Technologies Ltd working as a Senior Analyst L1 profile.
2. Project Profile - 1:
Project Name: Cyber Security Application Access Managements IDAM
Client DBOI
Role
Access Managements, Application Support, Recertification
Accounts, Support
Organization HCL Technologies Ltd
Duration July 2016 – Till date
Environment
(With skill
versions)
IAM Tools: ServiceNow, Dell one, Access gate
O/S: Windows 10, Windows 7, Windows 8, Windows Vista,
Server 2008 and Server2012
Scripts: VB scripts, wise script and PowerShell
Project Description:
Application Access Managements, Revocation, GAMA GATEKEEPER, Report Generation.
Roles and Responsibilities:
As a team member, was responsible for
• Working for Application Access Managements system for Dell One tools.
• Use Administration of common platform applications: Customization of Home pages
according to client needs, Service Catalog, Workflows, SLA's, Reporting etc.
• Defining Service Level Agreements SLAs, notifications, and reports.
• Deft knowledge in privilege access management cyber ark platform including PAM.
• Involved in Incident Management, Change Management Process.
• Onboarding and offboarding access of Global users.
• Incident Management, Change Management and Problem Management using CTAS tracking
tool, DB SRS, DB Symphony, DB Access gate, Remedy Tool and Service Now.
• Working experience IBM Tivoli, IDAM, SAM
• CPM policies management or redistribution.
• Auditing Accounts and work on various reports, user’s server login issues and user
• permission issues as per requirements.
• Basic knowledge of SQL, PLSQL, UNIX, Active Directory, Windows
• Knowledge in Windows server and Active Directory
• Hands on knowledge in Unix based operating system and networks firewall, PowerShell
• Work on SiteMinder and CA SSO knowledge.
• Manage and support ServiceNow ticketing tools.
3. • SSO (Single sign on)
• User Access provisioning in windows access administration.
Contributions:
• Best practices for Quality process
• working as per service standards
• Coordinate with Auditor leads query.
• Implementation of Change managements
Achievements:
• Got appreciation from the onsite clients.
Project Profile - 2:
IT infrastructure Management Services (IMS).
Project Name: IBM India ITIL Based Service Managements L1 Support
Client Bajaj Auto Ltd.
Role
Incident Managements, Service Managements, Service Desk,
Helpdesk
Organization DSM Info come Pvt Ltd
Duration July 2015 – July 2016
Environment
(With skill
versions)
Service Tools: Summit, Remedy,
O/S: Windows 10, Windows 7, Windows 8, Windows Vista,
Server 2008 and Server2012
Project Profile -3: Just Dial Pvt Ltd as an Information Retrieval Officer (Oct-2013-Feb-2015)
Project Profile -4: Hysoft Technologies corporation as a Network Engineer (May-
2012-Sept -2013)
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above mentioned particulars.
Place : Pune (Sajankumar Saroj)
Date :
