Due to the highly technical natureof the material and in order t.docx

Due to the highly technical nature
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the confidentiality of the subjects,
this program should be shown only
to professionals consisting of
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Masters Level Mental Health Profes-
sionals or Graduate Students in ac-
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The Evolution
of Psychotherapy
Sponsored by
The Milton H. Erickson
Foundation, Inc.
December 8-11
2009
Emotionally Focused
Couples Therapy
Susan Johnson, EdD
SUSAN JOHNSON Okay. Hi. Ummm. I'm Sue Johnson, and this
is a clinical demonstration of Emotionally Focused
Couples Therapy. Okay, and we have a wonderful brave
couple, who um, who are um, Patty and Josh who are working
with a local EFT therapist, ah, Keith Edwards, who has brought
them in this morning and they agreed to come even at 8
o'clockon a Saturday, to come and work with someone they

never met before. Um. So they have read, Hold Me Tight and
they've also worked with Keith um, previously before they got
married, they've been married a year and so, they have worked
in EFT before. So, they have a little bit, they know a little bit
about what to expect. Usually, when I do live sessions, I do an
hour-and-a-quarter, so this is going to be a little short. But
hopefully, what you're going to see is some of the basic
elements of EFT as we kind of work through them. What I’m --
in EFT, what we do, the therapist reflects process a lot, the
therapist um, looks out and tracksinteractions between the
couple, finds patterns in the relationship. The therapist works
with the emotional signals the couple send each other and
maybe helps to uh, expand those emotional signals, which
sometimes get sort of constricted and distorted when we get
scared and get into negative patterns. And then the
therapist helps to shape uh, particular kinds of interactions. So,
hopefully, you're going to see me doing all those things. Um.
What we're going to do up on the stage is basically, forget that
you're here, okay.And we're just going to do a session.
So, ummm, these guys have been married for a year and they've
just decided to come back and do some more work on their
relationship, right? Okay. And so, um, Patty has been married
before and she has three children living in the house. So, we
were just talking with you about how, it must be a little strange
to come into that and kind of be the dad but not be the
dad, right? Okay. And you guys met at your church, and you're
still very involved in the church.
03:30JOSH Right.
SUSAN JOHNSON Yes, okay. And um, Patty you said, it was
okay to share that you had some very difficult times earlier in
your life. You had a very unhappy marriage, right? And you had
some trauma in your background. You had a -- when you were
young, you were raped and that was very difficult for you, okay.
And some of those echoes still seem to stay with you, yeah, it's
hard to recover from those things, right?
03:55PATTY Yes.

SUSAN JOHNSON And all right, and Josh you haven't
been married before and you're -- and you were -- you met your
wife through um, her um-- your mom?
04:05JOSH My mom.
SUSAN JOHNSON Your mom? Okay, which is sort of an
interesting introduction, okay.
04:10JOSH Yeah. It is.
SUSAN JOHNSON Yeah. Okay. So, we're just going to start
and do session, okay. And then we're just gonnaumm, let these
folks just sort of tune into us, yeah? All right. All right, and I
am, as I said to you, um, sometimes when you say something
really important I just write it down, okay. And that's my way
of really staying on track with you. So, when I write things
down, that's what I'm going-I'm gonna be doing. The other thing
is, when I talk to you, I already said this outside, but I'm going
to say it again. I'm parachuting into your relationship here,
okay. And I really --um, very honored that you would trust me
enough to do that. And um, basically, if I say something that
isn't quite right, that is off, that doesn't quite fit for you, I want
you to correct me, okay. I want you to just say, no Sue, it's not
quite like that, it's more like this, right, that sort of helps me,
alright? Okay. So --
05:15JOSH Here we go.
SUSAN JOHNSON Here we go, yeah. Um. So, maybe you could
help me a little bit. We've talked a little tiny bit, when we met
in the foyer, okay. And I've talked to Keith, your therapist a
little bit, but, maybe you can help me by just um, telling me in
your own words, where you see your relationship now or how
you would really like your relationship to change? I'd like to
hear from both of you. Um, Patty, would you like to start with
that?
05:45PATTY Sure, I'll start.
05:50SUSAN JOHNSON Okay.
PATTY Umm. When we started dating, I was still working
through the process, of the pain of the divorce.And um, it felt
like the healing was well on its way and happening. My- To my

surprise, after we got married it all opened up again.
06:10SUSAN JOHNSON Of course, yes.
06:15PATTY So, what I thought, I was done with, I found out
I'm not. So, and that's why we went back to Keith again was
because, I realized, I'm not done dealing with the pain and as
Keith and I talked, what we discovered was that it wasn't just
the pain of the divorce, there was a snowball effect from years.
And so, um, I-I want thisto work, I want it to be good, but my
pain keeps me from connecting like I want to.
06:50SUSAN JOHNSON Hmmm.
PATTY So...
06:55SUSAN JOHNSON And you've already been able to really
understand that-that it's you feel very vulnerable, right?
07:00PATTY Yes.
SUSAN JOHNSON And in a way that would -- that's natural,
isn't it? That you come into a new relationship and it feels
wonderful --
07:05PATTY Right.
SUSAN JOHNSON -- and then suddenly you realize, oh my
goodness--
07:10PATTY I've done it again.
SUSAN JOHNSON I've done it again. Oh my goodness, I'm
vulnerable, oh my goodness, I could be so hurt here.
07:15PATTY Yes.
SUSAN JOHNSON I'm opening up, I'm trusting this man, I'm
putting myself in his hands. So, it's incrediblynatural that
suddenly, there is some part of you says, wait a minute, wait
a minute and it reminds you of all the hurt that you've had.
07:30PATTY Right.
SUSAN JOHNSON And somehow you feel very vulnerable,
yeah?
07:35PATTY An-and my response to that is to go into hiding.
07:40SUSAN JOHNSON Oh 'cause I was going to say to you,
what do you do with that, yes --
PATTY I go into hiding-
SUSAN JOHNSON (crosstalk)You go into hiding-

PATTY , which is very hard for him, because he's wanting to
connect and it's too frightening for me to connect, because of
what you said it -- it leaves me so vulnerable. And --
08:00SUSAN JOHNSON Can you --
PATTY -- obviously, I know that's not a way to have a good
marriage either. I'm going to have to connect, if I want a good
marriage. So --
08:05SUSAN JOHNSON Yeah, but it's scary, and you're --
PATTY (crosstalk)Yes.
SUSAN JOHNSON -- already able to say to me veryclearly, you
are already able to go in and sort of grasp that experience and
say to me, it's frightening, yeah --
08:15PATTY (crosstalk)Yes.
SUSAN JOHNSON -- it's frightening here. And when you get
scared and frightened, you -- what does it look like, when you
go into hiding? Can you help me what does that look like?
08:25PATTY Um. It looks like a very thick wall, that can't
bepenetrated. And I didn't realize how thick the wall was until a
friend of mine said that she had noticed, since I'd got
married, that there had been a wall and I thought well, this is
leaking into other areas of my life, it's not just my marriage. I'm
putting up walls, so that my friends can't get in either.
08:50SUSAN JOHNSON Which is incredibly natural thing for
you to do, yeah?
08:55PATTY Yes.
SUSAN JOHNSON Suddenly you feel at risk, you're scared and
so, you know, what you've learnt to do in your life is one way
of dealing with that, maybe the very best way of dealing with
that that might have saved your life --
09:05PATTY Right.
SUSAN JOHNSON -- in another context, right?
PATTY Right.
SUSAN JOHNSON Perhaps the only thing you could have done
huh--
09:10PATTY Yes.
SUSAN JOHNSON -- and it did save your life, perhaps in

the past, is to shut down, yeah. But when you shut down, you
shut Josh out and you don't want to do that, yeah?
09:20PATTY Right.
SUSAN JOHNSON Yeah, I hear you. What does it look like
when you shut down? I mean, do you just not talk or do
you leave the room or do you turn away or?
09:30PATTY All of the above.
SUSAN JOHNSON Okay.
09:35PATTY Um. A lot of times I just -- I have to go into
another room. I have gone into the bathroom and locked the
door just so I could be alone and um and uh...tried to work up
some bravery to come back out, I guess. Um. I definitely
stopped talking. I wouldn't call it the silent treatment because
I'm punishing him. It's just -- it's just a turning inward. Um.
SUSAN JOHNSON (crosstalk)It's just you--
PATTY It's almost like, I guess, the best verbal picture I can
make of it is, um, a large building imploding on itself.
SUSAN JOHNSON You just turn in, this is too difficult, this is
too hard, yeah?
PATTY Yeah.
SUSAN JOHNSON Some part of you says, this is too scary, I'm
too vulnerable here, I have to go and hide away and lock the
door.
PATTY Yes.
SUSAN JOHNSON -- and it did save your life, perhaps in
the past, is to shut down, yeah. But when you shut down, you
shut Josh out and you don't want to do that, yeah?
PATTY Right.
SUSAN JOHNSON Yeah, I hear you. What does it look like
when you shut down? I mean, do you just not talk or do
you leave the room or do you turn away or?
PATTY All of the above.
SUSAN JOHNSON Okay.
09:35PATTY Um. A lot of times I just -- I have to go into
another room. I have gone into the bathroom and locked the
door just so I could be alone and um and uh...tried to work up

some bravery to come back out, I guess. Um. I definitely
stopped talking. I wouldn't call it the silent treatment because
I'm punishing him. It's just -- it's just a turning inward. Um..
10:10SUSAN JOHNSON (crosstalk)It's just you--
PATTY It's almost like, I guess, the best verbal picture I can
make of it is, um, a large building imploding on itself
SUSAN JOHNSON You just turn in, this is too difficult, this is
too hard, yeah?
10:25PATTY Yeah.
SUSAN JOHNSON Some part of you says, this is too scary, I'm
too vulnerable here, I have to go and hide away and lock the
door.
10:35PATTY Yes.
SUSAN JOHNSON And are there -- is this just something that's
happening all the time now or is this something that start at a
particular moment or happened at particular times in your
relationship? I mean, does this happen mostly when you guys
start to get into an argument or does it happen when suddenly
you find yourself wanting um, Josh's comfort? What -- when --
do you know when it happens or is it just all over the place?
PATTY Um. Probably, mostly it happens when we get into an
argument or a disagreement and um, it happens for me um,
physically as well, um, intimacy is very hard for me. And I find
that that's a place of huge vulnerability for me.
11:20SUSAN JOHNSON So when you -- so you help me, it-this
particularly comes out for you, it's kind of always waiting in the
background.
11:30PATTY Yes.
SUSAN JOHNSON But it particularly comes out for you if
there's some sort of disagreement.
PATTY Yes.
11:35SUSAN JOHNSON But also it comes out for you, if
suddenly there's a chance to be close --
11:40PATTY Yes.
SUSAN JOHNSON -- to Josh. And some part of you really
wants that but what also comes up is that your fear comes up as

well.
11:45PATTY Yes. That's was one of the things that we've talked
about is that when he walks up behind me and hugs me, it's very
frightening to me, to-to-to be -- to be held like that, it causes an
internal reaction of wanting to run.
SUSAN JOHNSON Mhmm. I hear you. Right. How are you
feeling as you're talking about this with me, this is hard to talk
about, yeah?
12:15PATTY It's very emotional for me, yeah. But I'm okay.
12:20SUSAN JOHNSON It takes a lot of courage to sit and talk
to-to me about this, yeah.
12:25PATTY I don't know, not as much as you think,
maybe.I've had lots of --um, I have a lot of trust in Dr.
Edwards, so, it has...
SUSAN JOHNSON (crosstalk)It sort of --
PATTY He's helped me feel safe.
SUSAN JOHNSON That's wonderful.
PATTY (crosstalk)So-
SUSAN JOHNSON Okay.
12:45PATTY So, it's-it's not as hard as it maybe would have
been years ago.
SUSAN JOHNSON Ah-huh. You've learned that it's okay to go
into this --
12:50PATTY Yeah.
SUSAN JOHNSON -- and talk about it and that helps.
PATTY Yes.
SUSAN JOHNSON What's it like for you to hear your lady
talking about this, Josh?
12:55JOSH I feel, I-I wanna help. That's exactly what I wanted
to do. Um, just to somehow help her with this-this situations,
these burdens that she feels, how she -- I kind of want to come
alongside her, and, you know,give her a place to lean on, a um,
place to just kind of feel safe.
13:25SUSAN JOHNSON You don't want her to face that fear
alone. You want her to come in and-and you want to be able to
be there for her, right? JOSH Uh-huh.

SUSAN JOHNSON You want to take care of her in that?
JOSH Yes.
SUSAN JOHNSON Yeah. But it must also be very difficult for
you when you reach for her and you want to care for her and
take care of her to feel her pushing away, that must be very
difficult for you.
13:50JOSH Yeah. It is, it's-it's -- it really hits me down um,
very deep, um, 'cause one of the big things that I want her to
feel when she is around me is, is safe and that I'm here for her
that I'm here for the integrity of the relationship. Um. As
a sensitivity, to things that happened when she was previously
married, so that's the reason why I feel a lot of times why I'm
here for her, is for that and when she pushes away, it's -- what
have I done, how I'm not doing this right, and it kind of turns
into a cycle of -- not so much self imploding but --um
14:35SUSAN JOHNSON Somehow -- I want to slow you down a
bit, okay? Okay.
14:40JOSH You can do that.
14:45SUSAN JOHNSON Okay, so. So, you guys are starting to
get close or something happens where you go up and you give --
you come and give her a hug, right, and something is triggered
in you or you could maybe have an argument or
something's triggered in you and you can feel, right, that Patty
withdraws from you and shuts you out, and she might physically
go do that, she might go and do that and actually lock herself in
another room, right? Okay. And for you, your -- then sort
of left, she's sort of moved away from you, shut you out and the
first place you go is, oh my goodness, what I should have -- I
haven't done it right, I didn't do it right, I should -- what you
help me here, I sh-should be able to help her, uh if what -- if I
was the best, best husband in the whole world, I would know
how to help -- I want to help her with this pain, oh my goodness
and-and I've done something wrong, is that what -- is that the
first place you go.
15:40JOSH Yeah, usually the first place I go is what did I say
wrong, I start kind of looking at what I have done and-and

fortunately I look at instead of looking at it asthis is a place
where I just need to be supportive of herwhen she -- if she
needs to go and I just, I look at myself and think, what have I
done wrong, it would have been better if maybe I hadn't said
anything, maybe I shouldn't have gone over an-and touched her.
16:10SUSAN JOHNSON Right.
JOSH (crosstalk)And I kind of --
SUSAN JOHNSON So you start thinking about all the things
that somehow that you might have done to trigger this hurt,
right?
16:15JOSH Yeah.
16:20SUSAN JOHNSON Right. That's so hard, yeah?
JOSH It is.
SUSAN JOHNSON Right, and even when your lady
says, actually I brought this hurt with me, this hurt was just
kind of waiting for me, it's almost like part of me, it's trying to
warn me here not to be hurt again the way I was in the past.
Even though, you can hear her saying that somehow in these
situations, you start to feel responsible and you say, I've --
somehow I've done something wrong, right?
16:45JOSH Yes.
SUSAN JOHNSON And then, okay, that's hard place to be.
JOSH Yeah, it is.
SUSAN JOHNSON Because, suddenly you are by yourself.
16:50JOSH Yeah.
SUSAN JOHNSON You've lost your partner for a moment, this
is big sort of gap between you, right. Something went
dreadfully wrong and now you're sort of almost criticizing
yourself and saying I should be able to fix this.
17:00JOSH Yes.
SUSAN JOHNSON (crosstalk)Yeah.
JOSH Very true. I-I look at it as something that I should be -- I
should be able to fix this. And that's one of the things that I've-
I've been slowly learning over this last year, and is that there
are things that I can't walk in and say, this is how we are going
to do it, it's going to be fixed this way that I have to let her

work through it and I'm there to help, support her and-and if she
needs anything to help her in that way, um, but thats--
17:30SUSAN JOHNSON Can you hear him when he saysthat?
17:35PATTY Yes.
SUSAN JOHNSON What happens to you when he says that?
PATTY Umm.
SUSAN JOHNSON Do you believe him?
17:40PATTY I do believe him. I feel kind of sorry for
him.Because I don't, I, because I don't feel like -- I knowhow to
change that and he is responding to all the mess I'm carrying
with me and um, makes me feel kind of bad for him. I can kind
of step away from it and look at it from the outside and go, that
poor guy.
18:05SUSAN JOHNSON Right. But you've still got this
fearinside of you and you can't -- that-that takes you over to,
right?
18:10PATTY And that's the hard part about it, is that it's almost
like being two different people because --
18:15SUSAN JOHNSON You want to be close. And you --
18:20PATTY Yeah.
SUSAN JOHNSON Yeah. I hear you. I just want to stay here for
a minute. So when you are here saying to yourself, oh my
goodness, my goodness, I should be able to fix this, you
know. Come on, Josh. Get it together. What did you do wrong,
fix it, fix it, fix it.
18:20SUSAN JOHNSON Yeah. I hear you. I just want to stay
here for a minute. So when you are here saying to yourself, oh
my goodness, my goodness, I should be able to fix this, you
know. Come on, Josh. Get it together. What did you do wrong,
fix it, fix it, fix it.
18:30JOSH Right.
SUSAN JOHNSON And she's gone, okay you help me, then
what happens do you just end up feeling oh, I'm not the husband
I should be. I'm terrible. Usually when we feel that, we just
stay distant. We just sort of go away and hide which would
mean that both of you were hiding out.

18:50JOSH Well. I-
SUSAN JOHNSON (crosstalk)But then What do you usually do?
JOSH A lot of times I'll go in and-and try to pursue her.
18:55SUSAN JOHNSON Ah. Okay.
JOSH If I know she's gone off into the room, after I have kind
of gone through that period of what have Idone, I'll go into the
room and-and try to draw some of it out, try to find out what's
going on, why she is sad.
19:10SUSAN JOHNSON (crosstalk)So how and what'd you do
there? How'd you do that? Do you say, hey --
JOSH I'm usually knocking on the door.
19:15SUSAN JOHNSON Are you?
JOSH Yeah. I usually knock on the door and ask her, you know,
what's going on? Are you okay? Can I get you anything? I'm
very service-oriented. Um. So I'm usually looking at her and
trying to say can I get you something? Could you use a cup of
tea? Do you like you know anything --
19:35SUSAN JOHNSON But, well, han-hang-hang on a second
though. You're trying to -- you-you realize on some level that
she is hurting and she's scared and you are trying to take care of
her but it must be also very difficult for you that suddenly she's
gone and you're feeling like, you somehow should have --
you've done something wrong, that must be very difficult for
you. For you, what do you do with your feelings then? Right. I
mean you go in and say are you all right, which you're saying, I
am care orientated. That's amazing you can do that, but you-
okay, that you can move into empathy, right. I mean I'm not
sure I'll be able to do that, okay. If I had just got married and
my partner, when I start to get close or when we have a little
fight, my partner suddenly disappears on me. That's
amazing that you can stay empathic and say are you all right in
there? Right?
Right. I mean you go in and say are you all right, which you're
saying, I am care orientated. That's amazing you can do that,

but you- okay, that you can move into empathy, right. I mean
I'm not sure I'll be able to do that, okay. If I had just got
married and my partner, when I start to get close or when we
have a little fight, my partner suddenly disappears on me. That's
amazing that you can stay empathic and say are you all right in
there? Right?
20:30JOSH Uh-huh.
SUSAN JOHNSON But that's very difficult for you.
20:35JOSH It is. I-I kind of stuff.
SUSAN JOHNSON You stuff.
20:40JOSH Yeah. I take those feelings and just kind of stuff
them away and put them in a box and kind of forget that they're
there.
20:45SUSAN JOHNSON Ah. Okay. And then what happens to
them.
20:50JOSH They just stay there and --
SUSAN JOHNSON They do.
JOSH -- after a while, occasionally they kinda burst out. I think
burst out is a good way to say that.
21:00SUSAN JOHNSON Eeh. Oh you help me what does
burst out look like? What is that? You get angry?
21:05JOSH Um, I do. Um. And it's --and unfortunately it's little
things. That's when it finally just kind of blows out. I stuff all
the big stuff and then something small will happen, and I get
very angry and frustrated and-and then I kind of disconnect and
go sit in the garage.
21:25PATTY The man cave.
SUSAN JOHNSON So you're in the bathroom, and you're in the
garage. Yeah, well, you know. Okay. But wi- the you get angry,
there is something -- you go- you have two reactions. It's like,
first of all, you know on some level that she is in pain, right?
21:45JOSH Yeah.
SUSAN JOHNSON And some part of you cares and says oh, are
you all right? Are you all right? And then some part of you
says, I should be able to fix this. I need to fix this, right. But
there is another part of you that gets hurt and angry that you are

being shut off.
21:55JOSH Yes.
22:00SUSAN JOHNSON Because, that's sort of, you help me if
I got the right word, that's rejection, yeah on some level.
22:05JOSH Yes. It makes me feel very alone.
SUSAN JOHNSON Right.
22:10JOSH Disconnected.
SUSAN JOHNSON Okay. And then you get angry. And when
you get angry, what happens? I mean when he's calling through
the door, what I am hearing is, you can't quite let him in?
22:20PATTY Right.
SUSAN JOHNSON Right. You hear him at some level but you-
you can't quite let him in, right?
PATTY Right.
SUSAN JOHNSON But when he gets angry, what happens?
PATTY My response to the anger um, when he getsanger-angry,
is to um, attack back. Um. Part of myhistory is, I grew up a, um,
an alcoholic abusive homeand uh, my father was the alcoholic
and I learned very, very young to appease him and my sister and
my mom were the ones that unfortunately suffered most of his
abuse because they coward, they were afraid. So I learned very
young that the way to not to be abused, is to stand up and not to
show your fear and so when that happens, it --
23:05SUSAN JOHNSON Escalates into --
23:10PATTY Escalates into this, you know, cat in the corner
thing. I feel cornered and then it can get very, very ugly.
PATTY Because at that point, it turns into attack for me
because it's-it's another way to push back.
23:25SUSAN JOHNSON Okay. So then you get angry. Yeah, I-I
want you to notice what I'm during here right, it's what you do
with Keith, which is I am plotting this emotional drama, the
steps in this emotional drama here and-and so then you get
angry and when he gets angry suddenly, there is some part of
you that says right, he is threatening, right.
23:50PATTY Yes.

SUSAN JOHNSON It's another man coming for me, I will show
him. And you get really mad back and then you guys get into a
fight right, and then what happens, I want to know. Can
you come back from this? Can you get into a fight and then
what happens? JOSH And then there is just quiet, disconnect
her.
SUSAN JOHNSON Okay.
PATTY Until he starts and then he usually goes back into after
a while.
24:15SUSAN JOHNSON Trying to reach for you.
SUSAN JOHNSON Trying to reach for you.
PATTY Yes and-
SUSAN JOHNSON (crosstalk)I got it.
PATTY - can I get you something? Can I --
SUSAN JOHNSON (crosstalk)Ah..
PATTY and-and when I say a while, I mean that can be a day,
two days, three days-
SUSAN JOHNSON (crosstalk)Oooh, okay.
PATTY (crosstalk)It-It can be not just a few minutes. It is-
24:25SUSAN JOHNSON (crosstalk)Three days is a long time to
stay disconnected, guys.
PATTY It's a very long time and in that time, I start feeling
very laden inside, just dead because I know that I need
the connection and I know I want the connection but at those
points, I feel completely unequipped to reconnect.
SUSAN JOHNSON You feel really stuck.
PATTY Very stuck.
24:50SUSAN JOHNSON Right. Because the fear is so big,it's
really blocking you from taking these risks.
24:55PATTY Yes.
SUSAN JOHNSON Yeah. And laden is a good word. I guess,
it's sort of heavy, you can't move, you can't move, it's like
lead, yeah. Alright.
25:05PATTY Yes.
SUSAN JOHNSON All right, okay. And then, you come back.
You knock on the door again. Do you -- are you all right, where

are you? Where are you? Are you in there, is that what you do?
JOSH Yes. I've-I've-I've stood out that door for quite a while
one day just kind of knocking on the door and-and trying to talk
to her, and try to coax her out um,because a lot of times, the
way I try to reconnect is by doing that but if she's not ready for
it --
25:30SUSAN JOHNSON You are trying to tell her I am safe,
it's okay.
25:35JOSH Right.
SUSAN JOHNSON You're trying to tell her, look, you know,
I'm here. I wanna be here for you. I wanna to be a safe place for
you. I wanna to learn how to be your husband that you can feel
safe with. I'm reaching. That takes a lot of courage to do that,
yeah?
25:45JOSH Yeah. It would probably sound better if I said it that
way too. Instead of why don't you just come out and we'll figure
this out.
26:00SUSAN JOHNSON Yeah. Okay. But you still come back,
that's what, I mean, you are dealing with your feelings, you
know, you're just married. Right?
26:05JOSH Yes.
SUSAN JOHNSON I mean, um, you're learning how to trust
each other still. And things go wrong and you getstuck in this,
right and you go into this awful place where you say I should be
able to fix it maybe, I'm just somehow not good at this or, that's
a very insecure place to be.
JOSH Yes.
SUSAN JOHNSON You get angry and this -- all this takes over
and then you guys get stuck in fighting in distance but you still
come back, and you still come back from that and you knock on
the door and you reach for her. Yeah?
26:35JOSH I try to. And I know that it's hard for her to-to
reconnect after feeling unsafe and-and so a lot of times, I'll just
kind of -- after a little while, I'll say, I know that this is
something that I can't fix. After we have gone through,
unfortunately, this whole cycle over and over again and I have

said, okay, I'm going to do other stuff around the house and I'll
try to connect later but-
27:10PATTY Having the kids there too, makes it a completely
different dynamic. Um, they go with their dad every other
weekend, and so wha-a lot of times what I noticed, a pattern
was happening, is that we can -- because I'm very sensitive to
not doing this dance in front of the kids-
27:25JOSH Yea.
PATTY because they've already had it hard enough and-
27:30SUSAN JOHNSON Right. So you don't have a lot of space
to work this stuff out.
27:35PATTY And so when they have gone for the weekend, all
the sudden-
SUSAN JOHNSON (crosstalk)Oooh!
PATTY I've got plenty of space.
27:40JOSH (crosstalk)Yea.
PATTY And so, the weekends that we have alone that should be
really nice time alone end up being not such nice times because
I-I suddenly have the room to to really feel what I'm feeling and
I don't have to you know--
SUSAN JOHNSON What happens to you when you're
hear, when we were talking like this and you really -- do you
really -- you really get the feeling that Josh really wants to be
there for you.
28:05PATTY Yes.
SUSAN JOHNSON Can you let that in? Right here right now,
does that feel -- can you let that in and let that comfort you in a
little bit?
28:15PATTY I can a little bit. It's a very little bit.
PATTY I think what happens for me, a lot of times when we are
talking, uh, last week when we met with Dr. Edwards is, when
we were talking I was able to um, kind of get in touch with
some empathy for Josh whichdoesn't happen very often for me.
He's the empathetic one of the two of us.
28:40SUSAN JOHNSON Well, it's hard to be empathic when

this huge fear comes for you, yeah? And your whole body goes
into what can I do here, you know, to survive. It's very hard to
look out over that fear and actually see your partner and see that
your partner is hurting, right.
29:00PATTY Yeah.
SUSAN JOHNSON So I think it's pretty good that you could do
that. Anyhow, I'm sorry I interrupted you.
29:05PATTY Well, I was just- I was just going to say that I can
-- I feel that. I can feel it a little bit here and uh, last week
when we were having our session, uh, and its just this
amazing. I can feel my heart opening. The problem is, that's the
safe confines of that room. And then we leave, and all the
sudden the doors slam shut again, it slam shut again and
that's um, very frustrating to me because while I was sitting
there, I was um, beginning to feel connected again because it
was, it felt like a safe place.
29:45SUSAN JOHNSON Hmm.
PATTY And so that's kind of frustrating to me that we walk out
of the room all the sudden, I shut down again.
29:50SUSAN JOHNSON Mmhmm.
PATTY Obviously, we can't stay there all the time.
29:55SUSAN JOHNSON (crosstalk)I. Well, well, I think it's --
that's the way it goes, right. You take a little tiny risks. But I
think you're telling this man something really important
actually. You're saying to him, you help me, okay. You are
saying to him even though I've suddenly hit this wall of fear.
Hmm?
30:10PATTY Yes.
SUSAN JOHNSON -- in our relationship, and I'm realizing I
have got to go through that in order to connect with you. Um,
you know part of me really does want to be with you and that's
very alive, right. Its just struggling through this wall of fear.
30:25PATTY (crosstalk)Yes.
SUSAN JOHNSON And I do see you and the fact that you'll
come into therapy with me and the fact that you're the way you
are in therapy which is, you reach for me and you're open and I

do believe in your caring,helps me for a moment. It helps me
open my heart, right.
PATTY Yes.
SUSAN JOHNSON That's what you're telling him. Yeah?
30:45PATTY Very much so. In fact I'm sure for him, it feels
like in those moments when he is trying to do those little things.
Can I get you some tea? Can I, you know-- the little things.
SUSAN JOHNSON (crosstalk)You hear the caring.
PATTY I do hear it. He doesn't see that I hear it because I can't
show him that. But it does affect me, in a positive way. I just --
31:05SUSAN JOHNSON So what you telling him is I see you, I
see you reaching for me and in some part of my heart, it touches
me.
31:15PATTY Yes.
SUSAN JOHNSON Your-your being here with me touches
me. It's just that I am so afraid. That's what you're telling him?
31:20PATTY Exactly.
SUSAN JOHNSON Can you tell him that right now? I'd like you
to tell him that directly.
31:25PATTY When you're doing those things, I, I do feel it. I'm
just too afraid to show you that I feel you reaching for me. And
my heart is responding to it a little bit, as much as it can and I
don't want you to stop doing those things. I need you to keep
doing that.
31:45SUSAN JOHNSON I need you to keep helping mestep out.
I need you, yeah? Yeah, yeah, yeah. Can you hear her?
31:55JOSH Yes.
SUSAN JOHNSON What happens to you when you hear her say
this?
32:00JOSH I feel that I'm-I've got some worth that I can-I can
help her. That she wants my help is great. She wants to let me
in.
32:15SUSAN JOHNSON Aha. That's really, really important for
you. Isn't it?
32:20JOSH Yes.
JOSH Yes.

SUSAN JOHNSON 'Cause if I was on the other side of that
door, knocking, right -- if I was on the other side of that door, I
mean I'd be reaching but there'd be part of me that was really
hurting from being shut out and getting angry and hurting, right.
JOSH Yea.
SUSAN JOHNSON So you do really need to know thatwhen you
are starting there knocking, dealing with all your own feelings,
that some it is reaching her, yea. And that helps you feel that
you have worth. That's aninteresting word, Josh, worth.
Hmmm. Can you help me, is that kind of like what are the
places you go then,when you're standing outside the door
knocking you go into my goodness, if she can just shut me out
what, I'm-I'm not important to her. She doesn't need me. I don't,
I don't have worth. Is that one of the places you go?
JOSH Yeah. It-It makes me feel very, um discounted like there
is -- she doesn't really need me around. She can take her off
herself. I mean, she's, you know,already been married once and
was doing a fine job as a single mom after that and then I came
in. And-
33:35SUSAN JOHNSON (crosstalk)Mmhmm.
JOSH There is certain things that I bring to the table and-and
one of them was to be there to...
33:45SUSAN JOHNSON That's the one of the most amazing
thing, that's most incredible gift. Isn't it? That's really
something that you can do, yeah. And lots and lots and lots, lots
of people don't know how to do that,right. And you can do it
even when you're scared, andbeing your partners turning away
from you and then some part of you getting angry, right and
some -- but you're going into, oh my goodness, maybe she
doesn't need me you can still come out and stand up and be
there in the dance with her, yeah.
34:20JOSH Yes.
SUSAN JOHNSON That's pretty amazing. Isn't it?
JOSH Yea.
SUSAN JOHNSON Huh. That's pretty amazing that you can do
that. But what you're saying is, yeah, it's important to hear this

'cause then I have -- I know I do matter to you. Right? I know I
am having an impact on you. I do matter. You do see me, right.
JOSH (crosstalk)Right. I'm not invisible, I'm there.
34:45SUSAN JOHNSON I'm not invisible, right. So what you're
telling her is, it really matters you tell me this because
sometimes I get worried that I'm invisible and you don't need
me at all. And I'm just kind of I'm not really important in your
life, I'm just kind of on the edge. You could do fine without me.
So this really matters to me, right.
OSH It does.
SUSAN JOHNSON Can you tell her how it feels when she says
those things directly?
35:10JOSH It matters a lot, that-that I know that I'm there for
you that-that you know that, that I want to be thereespecially to
hear it. It's nice, um, it helps me feel like I got some sort of
worth, some sort of value.
35:35[sil.]
35:45SUSAN JOHNSON Mhmm....What's happening? JOSH It's
just- it's nice to look at her and feel connected.
35:50SUSAN JOHNSON Yes, right.
PATTY We may have to live on this stage.
35:55JOSH Yeah.
36:00SUSAN JOHNSON Well, in that case, we need lots of tea.
JOSH Yes, yes, we do.
36:05SUSAN JOHNSON 'Cause, I can't be up here without
tea. But um, I mean I just met you but I'm sort of blown away
by how -- and obviously you have done some incredible work
with Keith, okay. Uhh. But I mean you are in a difficult
situation. I don't think this is so unusual actually. I think what
this is what happens to people. People fall in love and all these
wonderful things are happening and they can sort of put all their
fears of depending on someone else on the-on the- on the shelf.
And then suddenly there is a sudden moment where we suddenly
realize oh my goodness, this person has such an impact on me, I
can get so hurt here. I'm so vulnerable and that vulnerability
kicks in and we -- often we don't have many ways of dealing

with it. Yeah, we really don't and usually we go back to the way
that we learned from long ago. And it's tricky we can get struck
in it but you guys, I mean you are, you know, able to talk about
this, to hear each other, to own your feelings, to work on this. I
mean I hope you see that you are really dealing with this in an
amazing way. You do see that, don't you?
PATTY I see that he deals with it in an amazing way. I still see
that I'm a mess.
37:35SUSAN JOHNSON You're a mess.
37:40PATTY Yeah.
SUSAN JOHNSON Really?
PATTY Yeah.
37:45SUSAN JOHNSON Well I guess I see you struggling with
a huge amount of fear.
37:50PATTY Yeah. It would be really nice to not carry that fear
with me. It's been a lot of years of carrying fear with me, really
all my life.
38:00SUSAN JOHNSON Ah. Right.
PATTY All that I can -- all of my life that I can remember,
there's been a fear of um-- a fear of -- uh
38:15SUSAN JOHNSON (crosstalk)When you need...
PATTY -- the men that I'm in relationship with, starting with
my father.
38:20SUSAN JOHNSON So it's so hard to trust right?
PATTY Yes.
SUSAN JOHNSON And you are aware, that this is all coming
up now. Maybe it's coming of exactly because here you have a
man who really wants to be with you and wants to take care of
you. Here you have a man who is leaning down and inviting you
to come to thedance, right.
38:40PATTY Yes.
SUSAN JOHNSON He really is inviting you.
PATTY Yes.
SUSAN JOHNSON And this is what you longed for all your
life.

38:45PATTY And that makes it somehow much more scary.
SUSAN JOHNSON Yes, of course. Of course.
38:55PATTY Because I know how to deal with the men who
don't invite and the men who cause pain. That I know how to
deal with. Well, I don't enjoy it but I'm used to it.This is
completely new.
39:05SUSAN JOHNSON Yes. I hear you, right because Josh is
standing there and inviting you to a whole different kind of
dance that you've ever had before, right.
39:15PATTY Yes. Yeah.
SUSAN JOHNSON And some part of you says, are you joking?
You got to be joking.
39:25PATTY That's almost what I said when he proposed I
think. Almost.
SUSAN JOHNSON Uh-huh. So you help me, when you are not
in -- what you said, in therapy I start to feel safe just for a
moment, now I can put this fear aside. But you help me, are
there ever times at home you can see the dance you're caught in,
okay and that's amazing that you can do that. All right. Lots of
couples can't do that. They have to do a lot of work before they
can do that. So you can see the dance you are caught in. You
can tell me the steps. And I feel like both of you are able to
stand back and say, we are caught in it, right. So it's not like
you get totally stuck in that cycle. Are there ever times at
home when you can actually turn and actually talk to Josh about
this fear, about the fear that comes for you. Have you ever been
able to do that without Keith?
40:20PATTY I think so. There been a couple of times um,that
we have that I have been able to um, sit and try to explain
what it's feeling like to me. Sometimes it takes several go
arounds before I feel like he is hearing me because inevitably it
gets very emotional again and then it starts into and you know,
another argument. So we have to go our separate ways and it's
taken two, three sometimes four times. But um, yes, at the end
of all of that, it's come to the place where I feel like I have
effectively communicated and-and that he has heard me. And

that's...
41:05SUSAN JOHNSON That must be...
PATTY That's an amazingly satisfying feeling to, to feel like
I've been finally heard and-and understood where the craziness
is coming from.
41:20SUSAN JOHNSON It's not crazy.
PATTY It feels crazy.
SUSAN JOHNSON No. Uh, no Patty, it's not crazy, okay.
There's nothing crazy about suddenly finding a man who
actually offers you what you've always longedfor which is
closeness and suddenly as you walk towards it, part of you
that's been hurt in the past says, wait a minute, are you
sure? You could get so hurt, don't you remember? Don't
you remember how scared and small you felt and you
stopped, that's not crazy.
41:20SUSAN JOHNSON No. Uh, no Patty, it's not crazy, okay.
There's nothing crazy about suddenly finding a man who
actually offers you what you've always longedfor which is
closeness and suddenly as you walk towards it, part of you
that's been hurt in the past says, wait a minute, are you
sure? You could get so hurt, don't you remember? Don't
you remember how scared and small you felt and you
stopped, that's not crazy.
41:55PATTY And that voice is very, very loud.
42:00SUSAN JOHNSON Is it?
PATTY Very loud.
SUSAN JOHNSON What does that voice say?
42:05PATTY It says this is dangerous.
42:10SUSAN JOHNSON This is dangerous.
42:15PATTY It's foolish to trust.
42:20SUSAN JOHNSON Don't trust. Only fools trust.
PATTY Yes.
42:25SUSAN JOHNSON And if you trust?
42:30PATTY You'll get hurt.
SUSAN JOHNSON You'll get...
PATTY That's the -- it feels -- that voice in my head says, that's

the inevitable end.
42:35SUSAN JOHNSON There's nothing you can do about it.
That's gonna happen. That's just what's gonna happen.
42:45PATTY That's what it feels like, yes.
SUSAN JOHNSON It's inevitable.
PATTY Yeah.
SUSAN JOHNSON You do this... Yeah?
42:50PATTY And it will end in a very painful way.
SUSAN JOHNSON You bound to get hurt. There is no other
way. There is no other way that it could happen, it could end.
eh?
43:00PATTY Yes.
SUSAN JOHNSON Because that is what's happened.
PATTY Yes. And yet there is that little tiny voice that says no
there is still hope. It could still but-but there are times that I
feel like, man, is that just a fairy tale. I mean -- and I-I know
because I have friends who havegood, happy, satisfying marry-
marriages that it can't just be a fairy tale. But in those moments
it feels like maybe for me that's just a fairy tale. Maybe for my
personal experience that's only a fairy tale. That can'thappen for
me.
43:35SUSAN JOHNSON Some part of you says, is not for me.
This couldn't possibly be happening for me.
PATTY Right. Right. (crosstalk)
SUSAN JOHNSON Even though, forgive me, Josh does look
rather like a fairy prince to me actually.
43:50PATTY He's pretty handsome.
SUSAN JOHNSON He is, isn't he? He is very handsome,
yes. But there is some part of you, that's trying to protect you,
right.
44:00PATTY Yes.
SUSAN JOHNSON There is some part of you that's trying to
protect you and says, don't, don't, don't. Are you joking? You
must not let yourself hope, think of all the things. You said,
you'd never let yourself get hurt like this before. Are you --
again are you crazy. This is going to happen again. It's

dangerous, dangerous,don't, right. Just keep him at a distance,
protect yourself, right.
44:20PATTY And I-I think, you are using the word hope is
really key because often I feel like it's hopeless that is not
something that I can have and-and not because of who he is but
because of my own brokenness. That's where the hopelessness
comes from is my brokenness and my inability to-to connect and
make this happen.
44:45SUSAN JOHNSON Ah. Mhm. So there is another piece of
this besides the fear and that said, this is going to happen. It's
like saying well, I was in all these dreadful situations and so I
am wounded and broken.
45:05PATTY Yes.
SUSAN JOHNSON So, how could a fairy prince really come
and reach for me and want me because I'm the broken princess.
45:15PATTY Yes.
SUSAN JOHNSON The love is for all the other princesses, who
were never hurt and all right. How could he want to reach for
me, I'm not a beautiful enough princess. I'm not a-I'm a hurt
princess. How could you really wanna be with me, right.
45:30PATTY Very much still. That's well said. That's exactly
the way it feels.
PATTY And he hasn't quite been able to convince me that...
46:35SUSAN JOHNSON Oh, he will.
PATTY That he is willing to and that he can. I mean I see that
he's willing to but it doesn't -- hasn't quite convinced me. And I
think it's because that just seems too much to hope for.
46:50SUSAN JOHNSON You are telling him, I'm having a hard
time trusting because actually you are too much to hope for not
because you can't fix it or you are not important. It's because I
can hardly believe you too good to be true you too-and that you
would want me with all my brokenness.
47:05PATTY Yes.
SUSAN JOHNSON This is so hard for me to imagine, yeah.
47:10PATTY And with my three children who I -- uh, hismom
is actually one of my best friends.

47:15SUSAN JOHNSON Right.
PATTY So that worked out well for me. My mother-in-law was
my friend but I remember telling her that.(crosstalk)
47:20SUSAN JOHNSON (crosstalk) I want-Hang on-No I want
you to slow down a minute. Can you help her with that feeling
right now. She's telling you Josh ain't I just too broken for you
to, you would really want to struggle to come and be with me,
aren't I, maybe I'm just too broken. I'm scared that I'm just not
the beautiful princess enough for, yeah, you to keep fighting to
be with me. What happens to you when she says that?
47:50JOSH It-It makes me want to tell her that-that it- you are
who I want to be with. I don't wanna be with anybody else.
48:05SUSAN JOHNSON You are my princess. Huh?
JOSH That's right.
SUSAN JOHNSON Whether you are broken or not, you're my
princess.
48:10JOSH That's right. And like we talked about just last week
and in previous conversations that, it-whatever needs to be done
for this marriage to work, I want to do that. I want to work with
you and I wanna be there for you because you're very
important to me. I love you very much. And I-I see that you are
scared and-and you are hurt. But I want to be there, for you to
lean on and carry you through it, if you need that.
48:10JOSH That's right. And like we talked about just last week
and in previous conversations that, it-whatever needs to be done
for this marriage to work, I want to do that. I want to work with
you and I wanna be there for you because you're very
important to me. I love you very much. And I-I see that you are
scared and-and you are hurt. But I want to be there, for you to
lean on and carry you through it, if you need that.
48:50SUSAN JOHNSON Now, I'm just going to be there,
right. I'm just going to be there till you open the door, all right.
48:55JOSH That's where I will be.
49:00SUSAN JOHNSON Can you hear him? Can you hear him?
Can-Can you hear him? I don't know how loud the roar of the
fear is right now. Can you hear over the roar?

49:10PATTY I can hear him faintly over the roar.
49:15SUSAN JOHNSON Right. Mhmm. Right. The roar is
going to get less, okay. You are going to keep working on it
with Keith. The roar is going to get less, okay. You just need to
take little steps. Right because you know that's the way it works
with fear. Yes, we just take little steps and he is going to be
there for you and you guys are going to learn how to do this and
learn how to create this safe haven place for each other. You
can do that. It's not a fairy tale. It's not a fairy tale, you can do
it. Guys you're going do-do just fine, alright. Umm. We need to
stop. I want to tell you, I feel very honored that you let me in
the way you have. Thank you so much for doing that.
50:05PATTY Thank you.
JOSH Thank you.
SUSAN JOHNSON I appreciate you. K.
50:15[sil.]
50:25SUSAN JOHNSON Hey Josh, did very well.
50:35[sil.]
50:40SUSAN JOHNSON Okay. So we don't have very much
time. But um, that um, I hope that you saw a little bit of what an
EFT therapist does with tracking a dance of interactions and
staying with emotions and working with them and expanding
them, right, so that they become more specific and more real
and then reallyhelping people turn and have very specific kinds
of interactions with each other to create a more secure bond.
Thank you for coming everybody.
Strategic Management
Clearly define which direction the company wants to go
Once established build on that foundation
A huge part of CanGo’s problems has been the organization of

the company from top to bottom.
1
Managerial Communications
Send weekly correspondence
Don’t be afraid to talk about what is not working
Answer employees email within 24 hrs
Team Bonding Programs
Identify group issues
Plan activities to address issues
Steer clear of competition
Team bonding programs are great tools to help employees learn
more about each other. I.E learn each others strengths,
weaknesses and interest. The goal of these exercises are to help
build a foundation of trust between employees that will transfer
over to the work place.
3
Employee Evaluations
Make it comprehensive
Recap informal feedback
Choose words wisely
Give honest constructive criticism
Encourage discussion about the review
End on a positive note

Explain exactly what the goal of the evaluation is
Make notes throughout the year to help remember
Things that you say can set the tone
Be clear about highs and lows
Encourage dialogue and feedback
4

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