The Rise of Great Expectations - NeoConEast 2016

The Rise of Great Expectations
Technology’s Continual Impact on the Workplace
Rachel Starobinsky
Director | Strategy & Innovation
#NeoConEast2016
#RisingExpectations

CONTEXT | TECHNOLOGY | PEOPLE | WORKPLACE | FUTURE
#RisingExpectations
Work is very much rooted
in the society of the time.
“
”
WorkShift Series, 2011

#RisingExpectations
DRIVERS OF CHANGE
There are many drivers that affect
the way we work today.
Business
Innovation
Demographics
Productivity
Economic Imperatives
Technology
Globalization
CULTURE
PROFESSIONAL
DEVELOPMENT
ENGAGEMENT
MOBILITY/
CONNECTIVITY
INVESTMENTS
& ROI
INFRASTRUCTURE
CLIENT
TPG Architecture
Strategy & Innovation © 2016

#RisingExpectations
Technology is no longer just
a facet of the workplace; it is
now a catalyst for change that
has revolutionized the concept
of work, and by extension the
workplace.
Business
Innovation
Demographics
Productivity
Economic Imperatives
Technology
Globalization
CULTURE
PROFESSIONAL
DEVELOPMENT
ENGAGEMENT
MOBILITY/
CONNECTIVITY
INVESTMENTS
& ROI
INFRASTRUCTURE
CLIENT
TPG Architecture
DRIVERS OF CHANGE

#RisingExpectations
Technology’s invisible hand plays a crucial role
in decision-making and the way in which we
experience the world around us.
THE IMPACT OF TECHNOLOGY

#RisingExpectations
WHAT ROLE DOES
TECHNOLOGY PLAY
IN OUR LIVES?
HOW HAVE WE
CHANGED?
HOW HAVE
WORKPLACES
CHANGED?
FOOD FOR THOUGHT

#RisingExpectations
WHAT ROLE DOES
TECHNOLOGY PLAY
IN OUR LIVES?
HOW HAVE WE
CHANGED?
HOW HAVE
WORKPLACES
CHANGED?
WORK
FOOD FOR THOUGHT

#RisingExpectations
WHAT DOES
THIS MEAN FOR
THE FUTURE OF
WORK?
WHAT ROLE DOES
TECHNOLOGY PLAY
IN OUR LIVES?
HOW HAVE WE
CHANGED?
HOW HAVE
WORKPLACES
CHANGED?
FOOD FOR THOUGHT

#RisingExpectations
Technology

WE ARE HERE
#RisingExpectations

NYC
WE ARE HERE
#RisingExpectations

NYC
BOOKED TRAIN
TICKETS ONLINE
HAD AN UBER
PICK ME UP
WORKED REMOTELY
WITH MY TEAM
FINAL TWEAKS TO
PRESENTATION
RECEIVED EMAIL
ABOUT EVENT
APPLIED TO
CONFERENCE
ONLINE
WE ARE HERE
#RisingExpectations

#RisingExpectations
WORK& TECH
“Ugh at work today we
have no internet & no
access to our email or
drives. Completed all
my calls & paperwork.
Not sure what to do”
#needtech

#RisingExpectations
"Seriously don’t know
how I would’ve worked
on the go without my
laptop…. No way I
would carry around
a typewriter! :)..."
#nolifewithouttech
#needtech
WORK& TECH

#RisingExpectations
“My phone died today
around 4pm and I
managed to get lost 3
times in big and bad
NYC…. Late to all my
afternoon meetings
uggghhh!..." #needtech
#needgooglemaps
WORK& TECH

#RisingExpectations
The scope of technology remains
broad and is constantly evolving. Now
we are beginning to consider work
more as an “experience”.
WEARABLES
HARDWARE
INFRASTRUCTURE
PERSONAL DEVICES
SOFTWARE
SOCIAL MEDIA
BIG DATA
CLOUD COMPUTING
CLOUD STORAGE
VIDEO CONFERENCING
TECHNOLOGY AS A TOOL

#RisingExpectations
Wearables
Driverless
Cars
Drones
Artificial Intelligence /
Automation
Cloud
Computing
Social
Media
Typewriter Telephone Fax Machine
Internet
Personal
Computer
BEFORE NOW FUTURE
Smartphone
Virtual Reality &
Augmented Reality
Industrial Revolution Digital Revolution
TECHNOLOGY REVOLUTION
Personal Digital
Experience Embraced

#RisingExpectations
Wearables
Driverless
Cars
Drones
Automation
Cloud
Computing
Social
Media
Internet
Personal
Computer
BEFORE NOW FUTURE
Smartphone
Virtual Reality &
Augmented Reality
Informed, Tech Enabled,
Empowered
Personal Digital
Experience Embraced

#RisingExpectations
Wearables
Driverless
Cars
Drones
Automation
Cloud
Computing
Social
Media
Internet
Personal
Computer
BEFORE NOW FUTURE
Smartphone
Virtual Reality &
Augmented Reality
Rising ExpectationsInformed, Tech Enabled,
Empowered
Personal Digital
Experience Embraced
TPG Architecture

#RisingExpectations

#RisingExpectations
Today, for every 100 employees, you can
expect on average:

#RisingExpectations
Today, for every 100 employees, you can
expect on average:
125
200
100
50
100
25
computers (desktop and/or laptop)
accesories (mice & keyboards)
desktop telephones
company issued cell phones
personal cell phones
tablets

#RisingExpectations
What does this mean
for the future?

#RisingExpectations
The Fourth Industrial Revolution can
compromise humanity’s traditional sources
of meaning — work, community, family, and
identity — or it can lift humanity into a new
collective and moral consciousness...
The choice is ours.
“
”
World Economic Forum, 2016

#RisingExpectations
People

#RisingExpectations
Our reliance on technology and use of multiple tools to manage
our work and personal lives has become the norm.
RISE OF THE EMPOWERED GLOBAL CITIZEN

#RisingExpectations
MULTI-SITE
SHIFTING
EXPECTATIONS
ALWAYS-ON
UBIQUITOUS
COLLABORATION
FLEXIBILITY
ON-DEMAND
MULTI-PLATFORM
RISE OF THE EMPOWERED GLOBAL CITIZEN
Our reliance on technology and use of multiple tools to manage
our work and personal lives has become the norm.
TPG Architecture

#RisingExpectations
GENERATIONAL BREAKDOWN
With five generations in the workforce, each
group's relationship with technology is different.
“SILENT
GENERATION”
TRADITIONALS
1928-1945
GEN X
1965-1980
“INDEPENDENT
OPTIMISTS”
BABY BOOMERS
1946-1964
“NON-
CONFORMISTS”
GEN Y
1981-1997
“MILLENNIALS”
GEN Z
After 1997
“DIGITAL
DNA”

#RisingExpectations
TRADITIONALS GEN XBABY BOOMERS GEN Y GEN Z
Automobile Television Personal
Computer
Smart Devices VR & AR
Products
Formal Letter Telephone Email & Text
Message
Text & Social
Media
Digital
Interaction
GENERATIONAL BREAKDOWN

#RisingExpectations
SOCIETAL TRENDS
These long-term trends
have an intergenerational
effect on our social and
cultural values.
INCLUSION
TRANSPARENCY
ACCOUNTABILITY
PRIVACY
BLURRED NORMS
ON-DEMAND
SUPER-CONNECTED
PURPOSE-DRIVEN

#RisingExpectations
A NEW HIERARCHY OF NEEDS
Technology is increasingly affecting our
behaviors – individually and collectively.
SELF-
ACTUALIZATION
SELF-ESTEEM
BELONGING – LOVE
SAFETY
PHYSIOLOGICAL

#RisingExpectations
SELF-
ACTUALIZATION
SELF-ESTEEM
BELONGING – LOVE
SAFETY
PHYSIOLOGICAL
DIGITAL

#RisingExpectations
SELF-
ACTUALIZATION
SELF-ESTEEM
BELONGING – LOVE
SAFETY
PHYSIOLOGICAL
DIGITAL
BALANCE &
WELLBEING
CELEBRATING
ACCOMPLISHMENT
CONNECTION
WITH OTHERS
PRIVACY/
AUTONOMY
TECHNOLOGY
INFRASTRUCTURE

#RisingExpectations
Why should we care?

#RisingExpectations
WORKPLACE OPERATING COSTS
The following indicates operating costs that companies
incur over a typical ten year period.
COST
Over 10yr Period
WORKFORCE
WORKPLACE
TECHNOLOGY
OPERATIONS
Source: BOSTI

#RisingExpectations
• salaries
• benefits
• job training
COST
Over 10yr Period
WORKFORCE TECHNOLOGY
OPERATIONS
WORKPLACE OPERATING COSTS
Source: BOSTI
The following indicates operating costs that companies
incur over a typical ten year period.

#RisingExpectations
TECHNOLOGY CHANGE
ORGANIZATIONAL CHANGE
WORKFORCE TRANSITION
WORKPLACE CHANGE
BUILDING ENVELOPE
EVERY YEAR
EVERY 3 YEARS
EVERY 5 YEARS
EVERY 8 YEARS
EVERY 40+ YEARS
TPG Architecture
The nature of work, especially technology, is
evolving faster than the physical workplace itself.
COMPARING RATES OF CHANGE

#RisingExpectations
SHIFTING BUSINESS REALITY
75%
Source: The Deloitte Millennial Survey Report, 2014
of the workforce will
be millennial by 2020

#RisingExpectations
25%of total interior buildout
cost will be dedicated to
workplace technology
Source: JLL, 2016
75%

#RisingExpectations
Source: JLL, 2016
Source: JLL, 2016
is the average amount of
workspace forecasted
for 2020.
150USF/PP
75%
25%of total interior buildout
cost will be dedicated to
workplace technology

#RisingExpectations
lost due to declined productivity of
disengaged employees.
$550B
Source: Gallup State of the American Workplace, 2013

#RisingExpectations
WHAT WE'RE HEARING...
27%have difficulties dealing with distractions
in and around the workplace
50%are unsatisfied with
technology
23%spend between 10-30 minutes
a day coping with inadequate
shared technology
Source: TPG Survey Data

#RisingExpectations
ALIGNMENT
Alignment of these three facets has become an
important part of workplace design.

#RisingExpectations
Workplace

#RisingExpectations
WORKPLACE EVOLUTION
Private Offices
Open Modular
Offices
Big Conference
Rooms
Private Offices
Open Modular
Offices
Big Conference
Rooms
Workstations
Private Offices
Open Modular
Offices
Big Conference
Rooms
Workstations
Cubicles
Private Offices
Open Modular
Offices
Big Conference
Rooms
Workstations
Cubicles
Mobile Working
Informal Meeting
Rooms
Amenity Space
Private Offices
Open Modular
Offices
Big Conference
Rooms
Workstations
Cubicles
Mobile Working
Informal Meeting
Rooms
Amenity Space
Free Address
Coworking
Space
Virtual Work
1900 1960 1980 2000 TODAY
EFFICIENCY HIERARCHY PRIVACY NETWORKING CHOICE
WORKPLACESOLUTIONS
Over the years, workplace solutions have evolved.

#RisingExpectations
So, what does space look like
today?

#RisingExpectations
HOW DIFFERENT ARE WE?
Over the course of the last 2 years,
TPG survey data has shown that there
is a convergence with how employees
across industries are working today.
COLLABORATIVE WORKINDIVIDUAL WORK
34%66%
16% FORMAL49% FOCUSED 18% INFORMAL17% VERBAL
TPG Architecture

#RisingExpectations
FINANCIAL
SERVICES
PUBLISHING
CREATIVE
TECH
INFORMATION
ADVERTISING
MEDIA
DIGITAL
PROFESSIONAL
SERVICES
LEGAL
TIPPING POINT
LATEEARLY
WORKPLACE DESIGN ADOPTION
As workplace trends evolve, organizations are
shifting towards progressive ways of working at
varying rates.
TPG Architecture

#RisingExpectations
SHRINKING REAL ESTATE
RENTABLESQUAREFEET(RSF)PERPERSON
500
400
300
200
100
0
2005 2016
448
396
263
235
263
247
178
219
2
Based on TPG Architecture data
LEGAL PUBLISHINGFINANCE T.A.M.I.

#RisingExpectations
UNIVERSAL WORK ACTIVITIES
We engage in five key modes of work.
Many of the activities in each mode have
been expanded because of technology.
COLLABORATE SOCIALIZE RECHARGEFOCUS LEARN

#RisingExpectations
PAST PRESENT
FOCUS From working in the confines of one's cubicles to working and
concentrating away from the workstation.

#RisingExpectations
PAST PRESENT
COLLABORATE Collaboration and its many forms can now happen in formal and
informal settings of different sizes, and across locations.

#RisingExpectations
PAST PRESENT
LEARN From quiet, tucked-away libraries, to resourceful new labs or
nooks found commonly in larger organizations.

#RisingExpectations
PAST PRESENT
SOCIALIZE Socializing with colleagues can now happen throughout the
office, especially in attractive amenity spaces, like cafes, lounges,
outdoor areas, etc.

#RisingExpectations
PAST PRESENT
RECHARGE The previously foreign concept of recharging at work, can now
happen over coffee or over a game of ping pong, billiards, etc.

#RisingExpectations
As the workforce proves to be the most
valuable asset for today's businesses,
employees are becoming the center of
the office design blueprint.

#RisingExpectations
WORKPLACE
BALANCE
OPEN
WORK ANYWHERE
WORK ANYTIME
FLEXIBLE
CONNECTED
COLLABORATIVE
TIERED
SILOED
FULL-TIME
TETHERED
FIXED SCHEDULE
OFFICE-BOUND EGALITARIAN
FREELANCE
CLOSED
Recent technological shifts
have given way to a
broadened spectrum of
workplace options. Striking
the right balance is key to
a successful workforce.
FOCUSED
TPG Architecture

#RisingExpectations
CLIENT CONSIDERATIONS
ACROSS THE BOARD...
Wellness
Productivity
Cross Pollination
Budget
Brand
Implementation
Culture
Collaboration
Space Optimization
Talent Recruitment
& Retention
Sustainability

#RisingExpectations
Project Size: 30,000 sq.ft
Industry: Real Estate Services
Headcount: 142
Collab. Seats per Person: 1.1 : 1
Open vs Closed: 83 / 17
CASE STUDY 1

#RisingExpectations
CASE STUDY 1

#RisingExpectations
Industry: T.A.M.I.
Headcount: 850
CASE STUDY 2

#RisingExpectations
CASE STUDY 2

#RisingExpectations
CASE STUDY 3
Industry: T.A.M.I.
Headcount: 248

#RisingExpectations
CASE STUDY 3

#RisingExpectations
Industry: T.A.M.I.
Headcount: 677
CASE STUDY 4

#RisingExpectations
CASE STUDY 4
1614102-00 | 05.28.15 | PAGE 3
395 HUDSON STREET
3RD FLOOR PLAN | WEST STAIR

#RisingExpectations
THE EFFECT OF TECHNOLOGY'S INVISIBLE HAND
TECHNOLOGY CONTINUES
TO CHANGE AT
AN EXPONENTIAL RATE

#RisingExpectations
TO CHANGE AT
AN EXPONENTIAL RATE
TECHNOLOGY HAS
ALTERED OUR
PREFERENCES AND
INTERACTIONS

#RisingExpectations
THE WAY WORK IS CONDUCTED
AND HOW SPACE IS DESIGNED
WILL CONTINUE TO EVOLVE
TO CHANGE AT
AN EXPONENTIAL RATE
TECHNOLOGY HAS
ALTERED OUR
PREFERENCES AND
INTERACTIONS
TPG Architecture

#RisingExpectations
Future Forward

#RisingExpectations
Where will the pendulum
swing next?

#RisingExpectations
New technologies, however remarkable they might
seem, are fundamentally just tools made by people
for people. We must keep this in mind, and ensure
that innovation and technology continue to put
people first, propelling us toward sustainable and
inclusive development.
“
”
World Economic Forum, 2016

#RisingExpectations
WORKPLACE
AS A DIGICAL EXPERIENCE

#RisingExpectations
The phenomenon of a merged
digital and physical interaction
that offers users a joint
physical-digital experience.
DIGICAL
INTERACTION
Bain & Company

#RisingExpectations
WORKPLACE AS AN ECOSYSTEM
The rapid evolution of technology is pushing us to
evolve how we work. The workplace is collectively
being redefined as a direct result of how technology
reshapes our behaviors. TECHNOLOGYPEOPLEWORKPLACE

#RisingExpectations
TECHNOLOGYPEOPLEWORKPLACE
The rapid evolution of technology is pushing us to
evolve how we work. The workplace is collectively
being redefined as a direct result of how technology
reshapes our behaviors.
WORKPLACE AS AN ECOSYSTEM

#RisingExpectations
WORKPLACE EVOLUTION
Over the years, workplace solutions have adjusted to organization and
employee preferences.
FUTURE
Private Offices
Open Modular
Offices
Big Conference
Rooms
Private Offices
Open Modular
Offices
Big Conference
Rooms
Workstations
Private Offices
Open Modular
Offices
Big Conference
Rooms
Workstations
Cubicles
Private Offices
Open Modular
Offices
Big Conference
Rooms
Workstations
Cubicles
Mobile Working
Informal Meeting
Rooms
Amenity Space
Private Offices
Open Modular
Offices
Big Conference
Rooms
Workstations
Cubicles
Mobile Working
Informal Meeting
Rooms
Amenity Space
Free Address
Coworking
Space
Virtual Work
1900 1960 1980 2000 TODAY
EFFICIENCY HIERARCHY PRIVACY NETWORKING CHOICE
WORKPLACESOLUTIONS
Rising Expectations
in Workplace Solutions

#RisingExpectations
MOVING FORWARD

#RisingExpectations
MOVING FORWARD
Tech Savvy
Personal Preferences
Evolution of Communication
Need for Transparency &
Inclusiveness
Unblurring of Lines
Need for Privacy
Adaptive technology for Infrastructure
Choice-Ready Environments
Use of Immersive Technologies
Collaborative Environments that
Support Choice
Mobile Ready, Untethered, On-the-Go
Heightened Security Measures

#RisingExpectations
THE NEW WORKPLACE BALANCE
+
WHO
Individual
Collective
WHERE
Virtual
Office
(in-person)
WHEN
I Control
Tech
Tech Controls
Me
HOW
Design Impacts
Behavior
Behavior Impacts
Design
WHAT
Proactive
Reactive
+ + +
TPG Architecture

#RisingExpectations
Balancing tensions, understanding
people's needs, and adapting
technology to company culture will
ensure success.

#RisingExpectations
HOW WILL YOU MEET
THE RISING EXPECTATIONS?

THANK YOU
@rstarobinsky
@tpgarchitecture
#NeoConEast2016
strategy@tpgarchitecture.com

The Rise of Great Expectations - NeoConEast 2016

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