This document summarizes key points about writing effective emails and memos. It discusses the writing process, including analyzing the purpose and audience, researching, organizing, drafting, revising and proofreading. It covers the standard structure and formatting of emails and memos, including subject lines, openings, bodies and closings. Guidelines are provided for writing different types of emails, such as information, procedure, request and reply emails. The document also discusses best practices for sending emails professionally and safely.
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