Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Gamma gamma-vr-2.3
1. TITTLE PAGE
STUDENTS LEVEL OF SATISFACTION FOR FOOD SERVICES AT WMSU-CA
CANTEENS
Jesryl Magallanes
Bhertzz Michael Hermoso
Gabriel Dalugdog
Ricardo Saavedra
A RESEARCH PAPER SUBMITTED TO THE COLLEGE OF AGRICULTURE
AGRIBUSINESS DEPARTMEN WESTERN MINDANAO STATE UNIVERSITY SAN
RAMON ZAMBOANGA CITY IN PARTIAL FULFILLMENT OF THE REQUIREMENTS IN
THE DEGREE OF THE SUBJECT ARGRIBUSNESS 102
AGRIBUSINESS RESEARCH METHODOLOGY
BACHELOR OF SCIENCE IN AGRICULTURAL BUSINESS
2. OCTOBER 2017
Western Mindanao State University
COLLEGE OF AGRICULTURE
San Ramon, Zamboanga City
APPROVAL SHEET
In Partial Fulfillment of the Requirements for Agribusiness Research methodology, this
Research Paper entitled STUDENT LEVEL OF SATISFACTION FOR FOOD SERVICES AT
WMSU-CA CANTEENprepared by BHERTZZ HERMOSO, GABRIEL DALUGDUG, and
JESRY MAGALLANES,RICARDO SAVEEDRA is hereby recommended for approval.
Prof. Florenchita Somblingo
Research Adviser
_________________________________
Chairman
_LEONILO ABELLAGIVEN LOVE SENTURIAS
Panel Member Panel Member
Accepted as Final Fulfillment of the Requirements for the above mentioned subjects.
3. Dr. Jocelyn Pedroso Ph.D.
College Dean
ACKNOWLEDGEMENT
The success of this study required the help of various individuals. Without them,
we the researchers might not meet their objectives in doing this study. We want to give gratitude
to the following people for their invaluable help and support:
To our Almighty God, for giving the wisdom, strength, support and knowledge
in exploring things; for guidance is helping surpass all the trials that we encountered and for
giving determination to pursue our studies and to make this study possible;
To our Parents, for giving support and encouragement to pursue our study, for giving
love and time for us and to my group mates who helped on finishing our requirement thank you
for all the effort and time.
To our professor Florenchita somblingo, for her guidance, encouragement, and
generous assistance thank you.
4. ABSTRACT
The study aimed to improve the quality, palatability and choice of the food being served the
students also then all around sanitation especially food preparation and its interior and exterior
aesthetics design.
The study was carried out in a form of descriptive survey for the students level of
satisfaction for food services at WMSU-CA canteens.
Results revealed that most of the students of WMSU-CA are satisfied for the quality and
facility of the canteen of WMSU College of agriculture offered. Nevertheless, the suitability of
the meal should improve as well as the aesthetics and the location of the canteen.
CHAPTER I
STUDENTS LEVEL OF SATISFACTION FOR FOOD SERVICES AT WMSU-CA
CANTEENS
INTRODUCTION
Every college or school has its own canteen. It is a popular place where students, employees
and professors take light tiffin, even breakfast, lunch and snack. The Western Mindanao State
University College of Agriculture students can be seen here mostly during their free periods
basically to eat.
A college canteen is a part and parcel of a college life. It is very useful for the students
because it serves as a reliable source of meal and college canteen is mainly located just inside the
5. campus so students can take food from there without going to the outside restaurants or
cafeterias.
OBJECTIVES
Review the operation of the WMSU-CA college canteen to be able to make substantial
recommendations to the administration on the following ways;
• To improve the quality, palatability, and choice of the food being served to the students
• To improve the all-around sanitation especially the food preparation, and
• To improve its interior and exterior physical appearance
SIGNIFICANCE OF THE STUDY
• The college students are currently influencing the expansion of university food services. College
students are not tolerating poor quality of food served by the university dining services. So, to
satisfy the basic nutritional needs of students the university and college food service operations
need to deliver a variety of fresh, healthy and tasty foods. Today’s college students are expecting
more than the good food quality and nutritional value of the food they consume (Gramling, et al.,
2005).
Thus, the topic STUDENTS LEVEL OF SATISFACTION FOR FOOD SERVICES AT
WMSU-CA CANTEENS was selected because we want to know if the students here in the
College of Agriculture get the right amount of nutrition needed by their bodies and how safe
and sterile are the foods being served and taken in by the students.
6. STATEMENT OF THE PROBLEM
• What is the level of respondent’s satisfaction to the services of WMSU campus C canteen as to
the following:
• Ambiance
• Cleanliness
• Taste of Food
• Nutritional Value
• What actions can be proposed to improve WMSU campus C services?
•
CHAPTER II
REVIEW OF RELATED LITERATURE
• The study is concerned with the satisfaction level of the students in the College of Agriculture
canteen. Literature related to the basic theoretical and empirical aspects of these variables is
reviewed in this chapter.
• School canteen plays four fold role in the educational program school. Firstly, it helps combat
malnutrition. Secondly, it is a centre for teaching health. Thirdly, it helps in the vocational and
social and training of students, and lastly it presents an opportunity of correlating teaching
experience which is centred on foods. The food needed by the teenagers in general are greater
than those of children and adults. Their food requirements are used for growth and development
7. and enhancement activity. As young adults, they have the freedom to choose what they like to
eat but they should guide on their choices.
• As to criteria by the rating : almost always”, safety products, inadequate water supply, personnel
cleanliness and hygiene were indicated.
• As to criteria by the rating “seldom and never”, supervision of a person knowledgeable in
sanitary food handling, location and ventilation, work habits, accessibility to delivery of entrance
and exit as well as drinking fountain were indicated.
Food service centers that were managed and owned by the schools are found highly meeting the
standard of food safety and sanitary practices with a total of 10 out of 63.
.
8. CONCEPTUAL FRAMEWORK
• This study will be conducted to determine the level of student’s satisfaction in the College of
Agriculture Canteen in terms of Ambience, Cleanliness, Taste of Food, Customer Service, and
Nutritional Value. It will be conducted to determine what actions can be proposed to improve
College of Agriculture Canteen services
•
9. DEFINITION OF TERMS
• Ambiance - refers to a feeling or mood associated with a particular place, person, or thing.
• Cleanliness - refers to the degree to which people keep themselves and their surroundings clean.
• Customer Service - refers to the process of ensuring customer satisfaction with a product or
service.-is an extremely important part of maintaining on going client relationships that are key
to continuing revenue.
• Service Quality - refers to a business with high service quality will meet customer needs whilst
remaining economically competitive.-an assessment of how well a delivered service conforms to
the client‘s expectations. Service business operators often assess the service quality provided to
their customers in order to improve their service, to quickly identify problems, and to better
assess client satisfaction.
• Students - refers to expressed opinions of students about the service they receive as students.
• Student’s Satisfaction– refers to the scores responded by surveying students. -a self-developed
instrument to achieve the research purposes.
College Canteen - refers to a store in a school, university, etc., in which food, drinks and small
supply.
However, they are not meeting food safety and sanitary practices and these are managed and
leased by private individuals. Indicators that were rated very satisfactory by students and
faculty/personnel are: nutrition, service of hot and cold water,
aesthetic, pricing, lighting and ventilation, accurate order taking, promptness on givig bills and
change, and staff's responds to customer contains
10. CHAPTER III
METHODOLOGY
The study was conducted at the Western Mindanao State University, College of
Agriculture, San Ramon, Zamboanga City. This study used in a form of descriptive survey
for the student’s level of satisfaction for good services at WMSU-CA canteens.
RESEARCH DESIGN
The researcher used a descriptive research design it was used to describe what is in
existence in respect to conditions or variables that are found in a given situation.
APPENDIX
WESTERN MINDANAO STATE UNIVERSITY
COLLEGE OF AGRICULTURE
AGRIBUSINESS DEPARTMENT
San Ramon, Zamboanga City
11. Dear. Prof. Florenchita R. Somblingo
We, are requesting for favourable approval to allow us to survey on STUDENTS LEVEL OF
SATISFACTION FOR FOOD SERVICES AT WMSU-CA CANTEENS In complianceof
additional project in course requirements in AgBus 101 Subject , your favourable approval is
highly appreciated.
Consideration
We hope for your favorable , approved.
Very respectfully your’s,
Jesryl Magallanes
Bhertzz Michael Hermoso
Gabriel Dalugdog
Ricardo Saavedra
QUESTIONNAIRE
NAME: AGE:
GENDER: OCCUPATION:
12. "Please spare a few Minutes of your valuable Time to answer this Questionnaire." THANK
YOU! ((
Questions Poor Fair Satisfied Very
Satisfied
1. How do you rate the overall quality of the
meals provided?
2. How do you rate the variety of the food
provided?
3. How do you rate the amount of food provided?
4. How do you rate the suitability of the food
provided?
5. How do you rate the availability of the drinks?
6. How do you rate the dining facilities?
7. How do you rate the ambience of the canteen?
8. Is it pleasant to sit and enjoy your meal?
9. How would you rate the effort made to satisfy
your individual requirements?
10. What is your overall rating of the food
services offered?
13. Very Satisfied = no complain in food, services and facilities
Satisfied = good in food, services and facilities but sometimes have complain.
Fair = 50/50% in ratting in food, services and facilities.
Poor = below 50% ratting in food, services and facilities.
TABLE 1- THE TOTAL TALLIED LEVEL OF SATISFACTION OF THE STUDENTS
OF WMSU-CA TO THE FF. QUESTIONS
Questions Poor Fair Satisfied Very
satisfied
1. How do you rate the overall quality of meals
provided?
2 3 4 1
2. How do you rate the variety of the food
provided?
2 1 6 1
3. How do you rate the amount of food
provided?
2 1 7 0
4. How do you rate the suitability of the food
provided?
2 4 3 1
5. How do you rate the availability of the drinks
?
2 2 6 0
6. How do you rate the dining facilities? 2 2 6 0
7. How do you rate the ambience of the canteen
?
2 3 4 1
8. Is it pleasant to sit and enjoy your meal ? 2 1 5 2
14. 9. How would you rate the effort made to
satisfy your individual requirements?
2 1 7 0
10. What is your overall rating of the food
services offered?
2 2 5 1
TABLE 2 – PERCENTAGE OF THE STUDENTS LEVEL OF SATISFACTION FOR
FOOD SERVICES AT WMSU-CA
QUESTION POOR (%) FAIR(%) SATISFIED(%) V.SATISFIED(%)
1 & 7 20 30 40 10
2 20 10 60 10
3 & 9 20 10 70 0
4 20 40 30 10
5 & 6 20 20 60 0
8 20 10 50 20
10 20 20 50 10
The following questions were asked to the 10 male students of WMSU-CA and
labeled as Very Satisfied, Satisfied, Fair and Poor. As we do the survey the highest rating
under the category of Very Satisfied was the question no.8 rated as 20% and the lowest
15. was 3,5,6 and 9 rated as 0%. In the category of Satisfied the highest was question no. 3 &
9 rated as 70% and the lowest was no.4 rated as 30%. In Fair category the highest was
question no.4 rated as 40% and the lowest was 2,3,8 and 9 rated as 10%. And in our last
category which is the poor we all have the same rating from question no.1 to 10 which is
20%.
CHAPTER IV
RESULTS AND DISCUSSION
For this Research, the students level of satisfaction for food services at WMSU-
CA canteens are labeled to the table above. The following questions was answered by the
10 students of WMSU-CA.
CHAPTER V
RECOMMENDATION AND CONCLUSION
The conclusion that the researchers have drawn from the findings under results and discussion
was most of the students were satisfied with the quality of services and canteen facilities offered
by the WMSI-CA canteen.
From the findings, what have been factually learned was that majority of students were satisfied
with the canteen services. However, it must be taken into consideration for these students who
were not fully satisfied with the canteen services if the college of agriculture canteen. Therefore,
16. the researchers recommended that the suitability of the mean should be improved as well as the
location of the canteen for better ambiance to better serve its students.
TIME TABLE
Activities June July August September October
Planning
Data Gathering
Checking of research
Revision of the papers
Survey and data analysis
