1. Hiring Manager
In these difficult economic times, it is essential to employ those that are gainfully
experienced in their fields. In the field of claims I bring to the table at least 15 years of
solid experience. I have been involved in claims processing since 1981 where I started in
the claims file room, working my way to an adjusters desk in 1988, since then I have
been trained in all lines of insurance claims adjusting.
With my experience in this field and teamwork spirit, there is no question that I
would be an asset to your company. And in my quest to provide a better life for my
family, I look forward to meeting with members of your firm in the hopes of discussing
how I can become an asset to your team.
Thank You
Robin Jones

2. ROBIN JONES
East Stroudsburg, PA. 18301
570 476-4408
robina0324@Gmail.com
Dedicated insurance professional with more than 10 years of experience investigating and
processing automobile insurance claims. Excel in analyzing damages/causes, interpreting
policies and negotiating payment solutions. Effectively manage multiple, high-priority
projects and take pride in providing exemplary customer service.
Insurance Claims Experience
Avisbudgetgroup, Parsippany, NJ
2007-2015
Claims Examiner
Responsible for the recovery of monies for damages done to rental cars, either by the
renter or their first party auto insurance company or renters Credit card company the
responsible party or their auto insurance company.
Position duties include but not limited to the pulling of all claim documents pirating to
the loss that were collected by the location after the accident was called in by the renter.,
copping faxing and mailing proofs to the parties involved for payment, If payment dose
not come in the allotted time prepare file for attorney referral or collection.
Customer Service Recognition
Crum & Forster Insurance, Morristown, NJ
2005-2007
AMD Claims Representative
Responsible for all aspects of first and third party commercial automobile physical
damage loss adjustments.

3. Position duties include but not limited to First contact , loss determination , claim
litigation, subrogation coordination, investigation, assignment of appraisals and
negotiations.
Arbitration panelist.
The Hartford, Rockaway, NJ
2004-2005
Subrogation Recovery
Responsible for the recovery of monies the company has paid on first party auto claims.
Position duties include but not limited to the pulling of all claim documents pirating to
the loss that were used to settle the first party claim, pulling proofs putting them together
contacting the third party carrier getting their claim information, coping faxing and
mailing proofs to that carrier diary for payment, If payment doesn’t come in the allotted
time prepare file for Arbitration.
Arbitration panelist.
The Hartford, Rockaway, NJ
2003-2004
Fidelity and Surety Bond Recovery
Responsible for the investigation into collection of monies either stolen from employers
or from contractors who failed to completes a contracted job.
Position duties include but not limited to setting up reported losses, gather all information
pertaining to the loss try to locate responsible party, make arrangements to repay, debt.
If responsible party cannot be located the use of different means to locate, skip trace,
social security number trace, and court system, to reach settlement
New Jersey Skylands Insurance, Basking Ridge, NJ
2002-2003
Adjuster: Initial Claims Handling Unit
Responsible for all aspects of first and third party automobile and bodily injury personal lines loss
adjustments. Position duties include but not limited to small claims litigation, subrogation
coordination, investigation, assignment of appraisals and negotiations.
Arbitration panelist.
OneBeacon Insurance, Florham Park, NJ
2001-2002
Adjuster:
Responsible for all aspects of first and third party automobile physical damage loss
Adjustments personnel and commercial lines. Position duties include but not limited to small
claims litigation, subrogation coordination, investigation, assignment of appraisals and
negotiations.
Arbitration panelist.
CGU Insurance, White Plains, NY
1999-2001
Adjuster: March 1999-February 2001 White Plains, NY

4. Responsible for all aspects of first and third party automobile physical damage loss adjustments.
Position duties include but not limited to small litigation, subrogation coordination, investigation,
assignments of appraisals and negotiations.
Arbitration panelist.
C N A Insurance Companies, White Plains, NY
1981-1999
Senior Claims Representative: April 1997- February 1999, Tarrytown, NY
Responsible for all aspects of third party commercial automobile loss adjustment.
Position duties include but not limited to assignment of appraisals, site investigation and securing
statements of all parties if warranted to determine liability. High degree of customer service and
contact.
Commercial Senior Claim Representative: November 1995-April 1997
Responsible for investigation, evaluation and adjustment of commercial non-legal bodily injury
and property damage claims. Establishment of accurate reserves with a high degree of customer
service and contact. Commercial general liability as well as auto liability exposure adjusted with
recognition of coverage issues and enforcement of policy terms and conditions via reservation of
rights and/or disclaimer where warranted.
Personal Lines Senior Claim Representative; February 1994- November 1995
Investigate, evaluate and negotiate personal lines automobile, general liability (homeowners) and
first party property claims. Application of policy terms and conditions via reservation of rights,
and/or disclaimer where appropriate. High degree of customer and agency contact. Identify
subrogation possibilities and refer to appropriate unit for collection.
Initial Handling Unit Senior Claim Representative: January 1990 – February 1994
Responsible for the investigation, evaluation and adjustment of multi-line non-legal limited value
general and auto liability bodily injury and property damage loss. With supervisory direction
enforcement of policy terms and conditions.
Initial Handling Unit Claim Representative: June 1988-january 1990
Entry-level multi-line position responsible for the investigation, evaluation and adjustment of
limited exposure general liability and auto liability loss. Position also includes adjustment of first
party limited exposure property damage and theft loss.
Appraisal Dispatch: October 1987-June 1988
Responsible for the coordination and assignment of all staff and independent appraisers utilized
to inspect and appraise damage to insured and third party vehicles. High customer service and
contact with a high degree of organizational skills required to comply with appraisal time
constraints.
Coordination and assignments of field investigation for canvass assignments in addition to
assignments of general investigation request.
CCU Representative August 1985- October 1987
Receive first reports of loss via facsimile, telephone and mail. Secure policy information and
complete general information fields for claims assignments to claim representative.
Handle and direct telephone inquiries to appropriate units and parties. Provide claim status
information for agents.

5. File Room Clerk: August 1981-October 1985
Responsible for the organization, filing, diary delivery and refilling of all claims files.
Opened, Identified and delivered all incoming mail to claim representatives and supervisory
personnel.
EDUCATION
Our Lady OF Good Counsel Academy May 1976
C N A INSURANCE COMPANIES
Strategic Negotiations April 1992
Auto Estimating Review October 1991
Interpreting Medical Reports May 1989
Communicating Service January 1989
General Liability Coverage January 1989
Arbitration Training July 1988
Principles of Claim Investigation June 1988
Recorded Interview July 1987
Insurance Principles October 1983
Claim Territory for all positions New York, New Jersey, PA.

6. File Room Clerk: August 1981-October 1985
Responsible for the organization, filing, diary delivery and refilling of all claims files.
Opened, Identified and delivered all incoming mail to claim representatives and supervisory
personnel.
EDUCATION
Our Lady OF Good Counsel Academy May 1976
C N A INSURANCE COMPANIES
Strategic Negotiations April 1992
Auto Estimating Review October 1991
Interpreting Medical Reports May 1989
Communicating Service January 1989
General Liability Coverage January 1989
Arbitration Training July 1988
Principles of Claim Investigation June 1988
Recorded Interview July 1987
Insurance Principles October 1983
Claim Territory for all positions New York, New Jersey, PA.