1. Robert W. May
Email: robert_w_may@comcast.net
(404) 647-9493
Introduction
Hopefully you will learn from the subsequent pages that I have a great deal of experience in
successfully managing and growing accounts, quickly identifying and responding to ever shifting
customer needs and specifications and running large programs. Instead of repeating those points here,
I would like to convey first a few of my core skills I believe would benefit your organization.
I bring deep and successful experience in building and managing multiple relationships with key
decision makers from many different departments in telecommunications, automotive, healthcare and
instrumentation industries. Furthermore, I have a proven track record of consistently exceeding goals
set for generating new lines of revenue and retaining existing revenue from these relationships.
I am also a fast and an engaged learner who actually enjoys challenges and working hard. I apply this
trait every day to any task; whether it is crafting a quotation, communicating a project schedule to
production control and pushing the supply chain, analyzing CAD model databases while providing
immediate design feedback, or running long term projects.
Some of my key personality traits are adaptability and the ability to communicate effectively. During
my career I have been able to quickly achieve results working indepedently or as part of a team in
different corporate environments and cultures. Communication is a critical tool in life and in business,
something that I began to understand while living and working in Japan but cemented while interacting
with engineering, program & commodity management, production and quality control, and C-level
executives.
Throughout my work, you will find a thoughtful approach to business that centers on aligning clients’
needs with my company’s goals. My methods result in sustainable, long-term, regenerative revenue
growth.
My hope is that I can employ my skills, talents and interests in helping your team. Thank you for your
time and consideration.
All the best,
Rob
Professional references from former employer and clients available upon request

2. Robert W. May
Email: robert_w_may@comcast.net
(404) 647-9493
Significant Career Accomplishments
• Carmax Store Champion, August 2010 – after only 5 full months of employment
• Carmax Hero Award, June 2010 – recognized for providing outstanding customer service following receipt of four
customer thank you letters
• Grew new and existing accounts at Shin-Etsu Polymer from $1.40 Million to $4.7 Million over a five year span
• Helped to resolve complex design issues and manage a strict timeline for a program with Symbol Technologies.
Program generated annual revenue $2.5M. Initial profit margin exceeding 180%.
• Assisted with the design and implementation of a program for Motorola with annual revenue targets of $1M+.
• Demonstrated to Roche Diagnostics our superior product and technical capabilities which resulted in a change in
suppliers from a major competitor. Overall annual revenue targets of $350K.
• Resolved technical and quality challenges and managed a program for Omron Automotive with $1M+ annual sales
Professional Experience
Carmax Inc. 02/2010 to Present
Roswell, GA
(Carmax is the largest pre-owned car retailer in the United States. A Fortune 500 company which began in 1993 with a unique no
haggle pricing sales model, it now has over 100 locations in the United States. For fiscal 2009, total sales were $6.97 billion. They have
been named one of Fortune magazine’s “Best Companies to Work For” six years in a row.)
Sales Consultant
Responsible for vehicle sales and customer service in a fast paced environment. Ensuring exceptional customer service
throughout the entire car buying experience, from setting up and delivering appraisals, purchasing customer’s vehicles and
closing sales of pre-owned automobiles of all makes and models.
Shin-Etsu Polymer America Inc. 02/2001 to 12/2008
Alpharetta, GA
(Shin-Etsu Polymer America is a Japanese silicone compression molder incorporated in 1961 with annual revenue of $60+ Million.
Main product groups include silicone and plastic keypads, elastomeric connectors and capacitive sensing products for use in the cell
phone development, medical product development, automotive, instrumentation and IC Chip industries.
Account Manager – Telecommunications East Region
Inside/Outside sales professional responsible for revenue growth among new and existing clients. Worked with product
development teams (engineering, program & commodity management, purchasing) from initial design concept to final
production. Managed internal production and technical resources (both domestic & international) and qualified suppliers to
ensure programs were resolved on time and on budget. Helped to resolve any supply chain disruption and quality issues
that arose once programs entered production.
Major programs closed:
• Symbol Technologies/Motorola EMB – helped to resolve complex design issues and successfully brought to
market under a strict timeline a program with annual revenue generation of $2.5M. Initial profit margin exceeding
180%. Managed multiple manufacturing sites and customer locations.
• Motorola PCS – assisted with the design and implementation of a program with annual revenue targets of $1M+.
Professional references from former employer and clients available upon request

3. • Ironwood Electronics – continued sale of new and existing sophisticated connector sheets for use in the IC Chip
testing industry.
Robert W. May
Email: robert_w_may@comcast.net
(404) 647-9493
Major programs closed (cont’d):
• Roche Diagnostics – demonstrated to the customer our superior product and technical capabilities which resulted
in a change in suppliers from a major competitor. Assisted with the design and implementation using internal and
external products with overall annual revenue targets of $350K.
• Omron Automotive/Cadillac - resolved technical challenges and managed a program with $1M+ annual sales
Japan Exchange & Teaching (JET) Program 07/1998 to 07/2000
Suzaka City, Nagano Prefecture, Japan
The Japan Exchange & Teaching (JET) Program formed in 1987 is aimed at promoting international exchange between Japan and other
nations. Currently with over 4600 participants from 38 countries, the program places foreign language speakers into local junior high
schools and high schools across the nation. The program is managed by the Council of Local Authorities for International Relations
(CLAIR) in cooperation with local government organizations and ministries.
Assistant English Teacher
Provided English language instruction for junior high school students at four schools for the Suzaka City Board of
Education. Responsible for planning and implementing lessons encompassing English language and Canadian and Western
culture. Volunteered in the community to lead adult English language instruction, organization of cooking classes and
other cultural exchanges
• Continued practical study of the Japanese language and culture
• Living for 2 years in an international rural setting showing ambition, adaptability, openness, patience and
leadership
Education
Huron College, University of Western Ontario 1998
Bachelor of Arts: Political Science; Minor: Economics
Honors Program: completed course work in International and Canadian Politics, Economic Theory and Econometrics,
Business, Marketing, Finance and Japanese Language.
Kansai Gaidai University 1996
International Exchange Program – Certificate of Completion
Selected as one of two Huron College representatives in the Asian Studies Abroad Program. Course work included
Japanese language (spoken & written), Japanese and Asian history, political science, economics & religion
Certifications & Skills
• Level IV - Japanese Proficiency Examination, 1997
• Computer Software:
o high level of expertise with MS Office Suite (Excel, Word, Project & Power Point)
Professional references from former employer and clients available upon request

4. o functional knowledge with ProE CAD software: ability to open, create cross sections, take measurements
in order to provide immediate design feedback to customers
Professional references from former employer and clients available upon request