Account Manager - experience with guiding & protecting the client's interest throughout the product development cycle

1. Robert W. May
2715 Gentry Walk Court (404) 647-9493
Cumming, GA 30041 robert_w_may@comcast.net
Account Development / Sales Management Executive
Inside/Outside sales professional consistently outperforming annual sales forecasts. Able to develop long term customer
relationships through understanding customer goals, building trust from demonstrating high technical aptitude and product
knowledge and using excellent customer service skills. Extensive experience working with international manufacturing
companies and a capable knowledge of the Japanese language and culture as a result of a two year contract living and
working in rural Japan.
Significant Career Accomplishments
• Grew new and existing accounts at Shin-Etsu Polymer from $1.40 Million to $4.7 Million over a five year span
• Helped to resolve complex design issues and manage a strict timeline for a program with Symbol Technologies.
Program generated annual revenue $2.5M. Initial profit margin exceeding 180%.
• Assisted with the design and implementation of a program for Motorola with annual revenue targets of $1M+.
• Demonstrated to Roche Diagnostics our superior product and technical capabilities which resulted in a change in
suppliers from a major competitor. Overall annual revenue targets of $350K.
• Resolved technical and quality challenges and managed a program for Omron Automotive with $1M+ annual sales
Professional Experience
Shin-Etsu Polymer America Inc. 02/2001 to 12/2008
Alpharetta, GA
(Shin-Etsu Polymer America is a Japanese silicone compression molder incorporated in 1961 with annual revenue of $60+ Million.
Main product groups include silicone and plastic keypads, elastomeric connectors and capacitive sensing products for use in the cell
phone development, medical product development, automotive, instrumentation and IC Chip industries.)
Account Manager – Telecommunications East Region
Inside/Outside sales professional responsible for revenue growth among new and existing clients. Worked with product
development teams (engineering, program & commodity management, purchasing) from initial design concept to final
production. Managed internal production and technical resources (both domestic & international) and qualified suppliers to
ensure programs were resolved on time and on budget. Helped to resolve any supply chain disruption and quality issues
that arose once programs entered production.
Major programs closed:
• Symbol Technologies/Motorola EMB – helped to resolve complex design issues and successfully brought to
market under a strict timeline a program with annual revenue generation of $2.5M. Initial profit margin exceeding
180%. Managed multiple manufacturing sites and customer locations.
• Motorola PCS – assisted with the design and implementation of a program with annual revenue targets of $1M+.
• Roche Diagnostics – demonstrated to the customer our superior product and technical capabilities which resulted
in a change in suppliers from a major competitor. Assisted with the design and implementation using internal and
external products with overall annual revenue targets of $350K.
• Omron Automotive/Cadillac - resolved technical challenges and managed a program with $1M+ annual sales
Professional references from former employer and clients available upon request

2. • Ironwood Electronics – continued sale of new and existing sophisticated connector sheets for use in the IC Chip
testing industry.
Robert W. May Page 2
Japan Exchange & Teaching (JET) Program 07/1998 to 07/2000
Suzaka City, Nagano Prefecture, Japan
(The Japan Exchange & Teaching (JET) Program formed in 1987 is aimed at promoting international exchange between Japan and
other nations. Currently with over 4600 participants from 38 countries, the program places foreign language speakers into local junior
high schools and high schools across the nation. The program is managed by the Council of Local Authorities for International
Relations (CLAIR) in cooperation with local government organizations and ministries.)
Assistant English Teacher
Provided English language instruction for junior high school students at four area schools for the Suzaka City Board of
Education. Responsible for planning and implementing lessons encompassing English language and Canadian and Western
culture. Volunteered in the community to lead adult English language instruction, organization of cooking classes and
other cultural exchanges
• Continued practical study of the Japanese language and culture
• Living for 2 years in an international rural setting showing ambition, adaptability, openness, patience and
leadership
Education
Huron College, University of Western Ontario 1998
Bachelor of Arts: Political Science; Minor: Economics
Honors Program: completed course work in International and Canadian Politics, Economic Theory and Econometrics,
Business, Marketing, Finance and Japanese Language.
Kansai Gaidai University 1996
International Exchange Program – Certificate of Completion
Selected as one of two Huron College representatives in the Asian Studies Abroad Program. Course work included
Japanese language (spoken & written), Japanese and Asian history, political science, economics & religion
Certifications
Level IV - Japanese Proficiency Examination, 1997
Professional references from former employer and clients available upon request