1IntroductionThe objective of this study plan is to evaluate.docx

1
Introduction
The objective of this study plan is to evaluate the viability of
our solution in relation to previously conducted test cases for
companies operating in industries analogous to those of our
own. In this section, we will concentrate on the manner in
which these use cases measure the performance characteristics
of various technical and behavioral qualities connected with an
investment in technology made on behalf of a business. The
viewpoints and data sources of stakeholders will be
incorporated into our measuring system. This measurement
framework will be utilized by us in order to assess and analyze
the overall performance of our product. After the solution has
been implemented, we will conduct post-implementation
evaluations to determine how the solution affected the
organization. The management of change will play a significant
role in our overall research agenda. The plan will adhere to a
certain format in providing the findings of the data analysis.
Measurement framework
In order to present an all-encompassing picture of performance,
the measuring framework must to take into account the many
stakeholder viewpoints as well as the various data sources.
Perspectives from stakeholders may come from a variety of
sources, such as the user community, project managers, or
senior leadership. Customer feedback, system logs, and
performance statistics are three examples of potential data
sources (Thabane, 2009).
The purpose of the measurement framework is to supply
stakeholders with viewpoints and data sources that may be
utilized to evaluate the effectiveness of an investment in
technology. The framework consists of four dimensions:
behavioral characteristics, organizational aspects, user factors,
and technological qualities (McShane, 2018). To evaluate how

well the technology investment is working out, there is a
separate set of performance indicators linked with each of the
dimensions of the evaluation.
Indicators such as system uptime, reaction time, and throughput
are examples of technical qualities. Indicators that make up
behavioral qualities include things like user happiness, adoption
rates, and the costs of training. Indicators like as return on
investment (ROI) and total cost of ownership are included in the
category of organizational variables (TCO). The metrics that
make up user factors include things like user happiness,
adoption rates, and training expenses (McShane, 2018).
The measuring framework draws its information from a variety
of data sources, including organizational data, user data,
performance data, and financial data. The return on investment
(ROI) and total cost of ownership (TCO) of the technological
investment may both be calculated using financial data (Jalal,
2017). The uptime, reaction time, and throughput of the system
may all be evaluated based on the performance statistics. Data
from users may be analyzed to determine factors such as user
happiness, adoption rates, and the costs of training (Thabane,
2009). Data from the organization may be analyzed to provide
insight into aspects of the organization such as its culture,
structure, and procedures.
Effect of measurement on the general performance evaluation
There will be a variety of ways in which each measurement will
influence the overall performance evaluation. For instance, if
you are evaluating the performance of a brand-new software
application, the data that you collect will demonstrate how
effectively the application functions as well as the degree to
which users are pleased with it. Using this information, you will
be able to evaluate whether or not the application successfully
satisfies the requirements of the organization and whether or not
purchasing it was a wise financial decision (McShane, 2018).
There are a few different metrics that may be used to evaluate
how successful an investment in technology has been. The most
typical approach is to examine the manner in which the

technology is being utilized. Tracking the number of users, the
amount of time spent utilizing the technology, and the quantity
of work that has been finished are all ways to accomplish this
goal. Monitoring the amount of slip-ups and mishaps is yet
another approach to performance evaluation that may be used.
Tracking the number of calls received by customer support, the
amount of system crashes, and the number of software upgrades
are all good ways to accomplish this goal (Jalal, 2017).
Post-implementation evaluations
After the technology has been released to the user community
and is now being utilized by those individuals, post-
implementation assessments have to be carried out. The
performance of the technology will be evaluated throughout this
stage of the process in order to determine whether or not there
are any areas in which it may be improved. In order to
determine how well a newly introduced piece of technology is
operating, post-implementation evaluations, also known as
PIEs, need to be carried out after the technology has been put
into use. PIEs are essential to the success of a business since
they give feedback on whether or not the newly implemented
technology is living up to the organization's expectations (Jalal,
2017). PIEs can assist businesses in recognizing areas in which
the newly implemented technology can be enhanced if they are
carried out.
Change Management
Assessing the possible effects of a change is the first thing that
has to be done when dealing with change management. This
involves determining who will be impacted by the change, what
that change will imply for them, and how they are most likely to
react to it. After gaining an understanding of the possible
effects that the change may have, a strategy may be devised to
assist in the management of the transition. This may entail
drafting new policies and procedures, offering assistance
throughout the transition time, and providing training for
individuals who may be impacted by the change (Aslam, 2010).
Format to Present Data Analysis Report

Tables, graphs, and charts are just some of the usual ways that
the findings of data analysis can be presented after being
formatted. Tables are frequently utilized for the display of raw
data, whilst graphs and charts are frequently utilized for the
depiction of trends and patterns within the data (Thabane,
2009). Because the format for presenting the findings of data
analysis will differ based on the particular data that is being
analyzed and the audience that the report is intended for, the
format for reporting the results of data analysis will change. A
report on data analysis should, in general, include an
explanation that is both clear and succinct of the data being
analyzed, the techniques that were used to analyze the data, and
the outcomes of the study. In addition to this, it is essential to
make certain that the report is clear and does not contain any
complicated terminology.
Test
Solution
There are several ways to evaluate a technological investment's
performance. Benchmarking is one strategy. This entails
contrasting the performance of the technology investment with
that of other businesses operating in a related or same industry.
Using a before-and-after strategy is another technique to
evaluate performance. This entails evaluating the technological
investment's performance both before and after it has been
made. Data gathered from users, clients, or other stakeholders
might be used for this (Aslam, 2010). Using a control group

strategy is another option to evaluate performance. This entails
evaluating the technology investment's performance for a group
of users who have it and contrasting it with the performance of
a group of users who do not have it (Thabane, 2009).
The team will need to put the answer to the test after creating
the study strategy. The group will need to create test cases to do
this. Test cases are particular situations created to evaluate the
effectiveness of the technological investment (Thabane, 2009).
The test cases should be created to assess how well the
technology investment performed in relation to the precise goals
listed in the evaluation framework. The team must create a test
plan that details the precise actions that must be followed in
order to carry out the test cases. The team must also create a
data collecting strategy that specifies the precise information
that must be gathered in order to evaluate the effectiveness of
the technological investment.
Conclusion
In summary, using a measuring framework is a crucial
component of any performance assessment. The framework
offers a method for taking into consideration the many data
sources and the numerous stakeholder opinions. The efficacy of
a technological investment may be assessed using this
information. The success of a firm also depends on post-
implementation assessments. When dealing with change
management, the first step that has to be taken is evaluating the

potential implications of a change. In order to do this, it is
necessary to identify the people who will be affected by the
change, what it will mean for them, and how they will likely
respond to it (Aslam, 2010).
References
Aslam S, Emmanuel P. (2010). Formulating a researchable
question: A critical step for facilitating good clinical research.
Indian J Sex Transm Dis. 31: 47–50
Jalal K. (2017). Software Infrastructure to Reduce the Cost and
Time of Building Enterprise Software Applications: Practices
and Case Studies. Retrieved from:
https://www.researchgate.net/publication/322267534_Software_
Infrastructure_to_Reduce_the_Cost_and_Time_of_Building_Ent
erprise_Software_Applications_Practices_and_Case_Studies
McShane, S., & Von Glinow, M. (2018). Organizational
Behavior (McGraw-Hill. 8th ed.,) Boston, MA
Thabane L, Thomas T, Ye C, Paul J. (2009). Posing the research
question: not so simple. 56:71-79
COUC 522
Benchmark: Career Development Program Proposal Assignment
OVERVIEW

The National Career Development Association
(2011) encourages counselors to possess the knowledge and
skills needed to develop, plan, implement, and manage
comprehensive career development programs in a variety of
settings. To develop this competency, students will design a
career development program appropriate to the type of setting
they may find themselves employed as counselors. For this
assignment students will create a voice-over PowerPoint
presentation in which they present their program proposal to a
relevant stakeholder, such as school, agency, or nonprofit Board
of Directors.
INSTRUCTIONS
· Students will create and record a PowerPoint Presentation
addressing each of the Career Development Program
components listed below.
· To meet the video requirements, students can either video
themselves doing the presentation (with the PPT in the
background) or voice record their presentation to PowerPoint.
Audio-only files or PowerPoint files without audio/video will
not be accepted.
· Students will include lecture notes in each slide. The lecture
notes should be a narrative of your presentation.
· Citations and references are used where appropriate and are in
current APA format. Citations may appear within the slide or

the notes section. A references slide should be included at the
end of the presentation with a minimum of 5 scholarly sources,
2 of which are peer-reviewed.
· Review and address all rubric components sufficiently.
· There is no specific number of slides required but your
presentation should not exceed 30 slides.
· Please seek assistance from the university technology
department/writing center or use an online tutorial if you do not
know how to create an audio/video recording or add
presentation notes to your PowerPoint slides.
For this assignment you may use a real or imagined setting. You
will be speaking directly to stakeholders as though you have
already done the background work to create the program and are
now seeking approval for implementation.
The following sections should be included in your
Career Development Program Proposal PowerPoint:
·
Introduction. Provide a description of the setting and
brief summary of your program. Include a description and
characteristics of the population at your setting. Your program
should be located at a site, whether real or imaginary. You
should specifically describe the characteristics of the site and
the population you will be serving.

·
Rationale for this program. Identify the strategy used
for determining the specific career development needs of a
target population at your setting. Describe the needs assessment
methods you have employed and how this data has been or will
be used. Be specific and include as much information as
possible to identify specifically who you want to benefit from
this program (e.g., “10th graders” or “African American men”
is not specific enough – which 10th graders? All African
American men in the country, state, county, city, zip
code?). Upon identifying your target population provide
stakeholders with a rationale for your career development
program. Your rationale should be based on career development
theory and incorporate at least two peer-reviewed articles to
support the need for this program.
·
Program standards and learning objectives. Based on
the needs of the population at your identified site you will
identify appropriate standards and learning objectives that will
be met through your program. Please identify the standards your
program will address according to the following guidelines.

·
Clinical Mental Health Counseling Students: Standards
will come from the NCDA National Career Development
Guidelines (NCDG) framework indicators (found in Appendix E
of Niles & Harris-Bowlsbey, 2021), incorporating 6 standards
into the objectives.
·
School Counseling Students: Standards will come from
both the ASCA Mindset and Behavior (M&B) standards and the
NCDG Standards. Students should select 3 standards from each
source.
Based on the 6 standards you have identified as important for
your program, you will then name three clear, measurable
learning objectives for your program. Your learning objectives
will state what people going through your program will be able
to do at the end of it, and a target timeframe (e.g., “By the end
of the first year, students will be able to. . .” or “At the end of
three sessions, participants will be able to. . .”). The objectives
should flow logically from the identified needs and standards.
·
Career development interventions. Based on your needs
assessment, describe how you intend to address the population’s

needs through career development interventions. Here you will
design four career development interventions for your target
population. Your interventions should be determined by your
written objectives. Use sufficient detail so that other counselors
can perform them. Among your four interventions, please
include at least one group experience. These interventions
should not be copied directly from the Internet, your text, or
other sources. Instead, they should represent
a synthesis or integration of career development theory and
evidence-based practices for your chosen population. Be sure to
properly cite any sources according to APA format used in the
development of your interventions. The summary of your
interventions should include a description of the theoretical
orientation of your interventions and incorporate evidence-
based practices to address the needs of your population.
Interventions must reflect appropriate levels of cultural
sensitivity.
·
Delivery. Provide a description of how you will deliver
your program. Your description should include the delivery
method(s) for implementing your career development
interventions and include a description of who you will consult
and collaborate with in order to implement your program.

Overall, this slide should detail your proposed plan for
implementation.
·
Program marketing. Describe your plan for promoting
and explaining your services to stakeholders within your
organization. Describe how you will create interest for your
program. Get creative! Provide a description of the strategy and
include one example of your marketing materials (e.g. flyer,
brochure, announcement, social media content, etc.). You may
provide a link to marketing materials within your slide or attach
with your assignment upload.
·
Resources Needed and Potential Costs of the Program.
Describe the resources needed to implement your program and
estimate the costs of the program. Be creative and realistic in
outlining your needs and costs. Think about all the resources
needed and ways you might spend money on this program and
then provide an estimate of much the program may cost
stakeholders, clients, and you. Your cost estimates might
include items such as equipment and materials needed, printing
costs, facility costs, additional staffing, or even costs for

refreshments for participants.
·
Evaluation of your Program. Provide a description of
the program evaluation plan. Identify at least 2 methods of
evaluation to determine if the intended outcomes are achieved.
You will need to identify what variables you will measure (i.e.
learning objectives or outcomes). These variables need
to flow logically from the target population, the issue
being addressed, the program objectives, and the intended
outcomes. Describe your plan for how and when the variables
will be measured and how the data generated will be used
to evaluate the outcomes (measureable objectives). Your 2
methods of evaluation may include any combination of
Questionnaire/Interview, Formal Instrument, and/or Follow-up
Study. You may provide the link to any
questionnaires/instruments used for evaluation within your
slides or attach with your assignment upload. Wrap up your
evaluation plan by sharing how you intend to use the results of
your evaluation.
Note: Your assignment will be checked for originality via the
Turnitin plagiarism tool.

of 2
7
Introduction
The primary purpose of conducting a performance assessment of
newly launched technology is to ensure that the technology is
meeting the needs of the organization and providing the
expected benefits. This assessment can help identify any areas
where the technology is not performing as intended and may
need to be adjusted or improved (Jalal, 2017). Additionally, the
performance assessment can help identify any potential issues
that could impact the future use of the technology. This paper
therefore will therefore discuss how to conduct the performance
assessment by various stakeholders.
Optimize organizational processes
The optimization of organizational processes may be
accomplished in a number of different ways by making use of
data analysis. Utilizing data to uncover bottlenecks and
inefficiencies in existing processes is one approach that may be
used. This may be accomplished by monitoring certain aspects
of the process, such as cycle durations, completion rates and
mistake rates and then searching for patterns in the data that
point to the locations of the problematic occurrences (McShane,

2018). Data may also be utilized to build and test new process
designs, which is another way that it can be used to optimize
existing processes. This may be accomplished by employing
data simulation to evaluate how multiple process designs might
influence factors such as cycle durations, completion rates,
mistake rates, and other such factors, and then selecting the
design that is the most successful.
Software to promote organizational performance
There are many different software programs that have the
ability to improve the performance of a business. They include:
· Customer Relationship Management Software, often known as
CRM, is a sort of program that may assist businesses in keeping
track of and managing customer data, as well as sales data and
marketing data (Jalal, 2017). This may help businesses better
understand their consumers, enhance the targeting of their
marketing efforts, and increase the percentage of leads that are
converted into sales.
· Enterprise Resource Planning Software, often known as ERP,
is a type of program that enables businesses to more effectively
manage, monitor, and analyze their operational data and
procedures. This can assist to increase both the efficiency of
operations and the quality of decisions.
· Business Intelligence (BI) software: This category of software
enables companies to gain a deeper comprehension of their data
and improve the quality of the judgments they reach as a result

(Jalal, 2017). The use of business intelligence software may
assist companies in monitoring and analyzing trends, locating
areas in need of development, and making more informed
decisions.
Applications for the potential to improve sharing, lowering cost
and collaboration.
There are a lot of apps that have the ability to make things
better in terms of working together, sharing, and cutting costs.
They include:
· Cloud-based software may be used to store documents and
data online, making them available from any location and
making it simple to share them with others. Real-time
collaboration, such as that offered by Google Docs, is another
application that may make advantage of these capabilities
(Mustafa, 2020).
· Video conferencing and webinars: These may be used to
conduct virtual meetings, which can reduce the costs associated
with travel. Sharing presentations and other types of content is
another possible application for them.
· Project management Software: These may be used to monitor
and keep track of tasks, deadlines, and overall progress on
projects. In addition, they may be used to delegate and monitor
the progress of tasks, both of which can contribute to an
increase in overall collaboration and communication (McShane,

2018).
Application procedures and policies consistent with the
Virtuous Business Model
Organizations should develop policies and procedures that are
consistent with the Virtuous Business Model in order to
maximize the return on their technology investments (Mustafa,
2020). The Virtuous Business Model is a framework that
organizations can use to assess the performance of their
technology investments. The model consists of four dimensions:
value, quality, customer satisfaction, and organizational impact.
Value refers to the extent to which the technology investment
has increased the organization's revenue or decreased its costs
(Jalal, 2017). Quality refers to the extent to which the
technology investment has meet the organization's performance
expectations. Customer satisfaction refers to the extent to which
the technology investment has improved the organization's
customer satisfaction levels. Organizational impact refers to the
extent to which the technology investment has had a positive
impact on the organization's overall performance.
To assess the performance of a technology investment using the
Virtuous Business Model, organizations should collect data on
each of the four dimensions. They should then use appropriate
analysis methods to analyze the data and identify areas of
improvement. Finally, they should develop policies and
procedures that are designed to maximize the return on the

technology investment (McShane, 2018).
Challenges system approach and technology issues in the
development and deploying software
There are a few challenges that need to be considered when
developing and deploying applications. One challenge is
ensuring that the application is compatible with the various
devices and operating systems that users may be using. Another
challenge is ensuring that the application is able to scale
appropriately to handle increased traffic or usage. Additionally,
security is a major concern when developing and deploying
applications, as sensitive data may be at risk of being
compromised.
When it comes to technology, there are a few different options
that can be used when developing and deploying applications.
One option is to use a cloud-based platform, which can provide
flexibility and scalability. Another option is to use a container-
based platform, which can provide isolation between different
applications. Additionally, there are various programming
languages that can be used to develop applications, each with its
own strengths and weaknesses.
System approach issues need to be considered when developing
and deploying applications. One issue is how the application
will be deployed, whether it will be deployed on-premises or in
the cloud. Another issue is how the application will be
monitored, as this will be important for troubleshooting and

performance optimization. Additionally, it is important to
consider how updates will be deployed, as this will need to be
done in a way that minimizes downtime and disruption.
Evaluation
Technical attributes may include measures such as system
uptime, response time, throughput, or error rates (McShane,
2018). Behavioral attributes may include measures such as
customer satisfaction, number of support tickets, or number of
calls to the help desk. System uptime is a measure of how often
the system is available for use. Response time is a measure of
how quickly the system responds to requests. Throughput is a
measure of how much work the system can handle. Error rates
are a measure of how often the system produces incorrect
results.
Customer satisfaction is a measure of how satisfied users are
with the system (Mustafa, 2020). The number of support tickets
is a measure of how many problems users are having with the
system. The number of calls to the help desk is a measure of
how many users are having problems with the system.

References
McShane, S., & Von Glinow, M. (2018). Organizational
Behavior (McGraw-Hill. 8th ed.,) Boston, MA
Mustafa B. (2020). Service Quality as a Profit Strategy in
Marketing: The Service-profit Chain Model. European Journal
of Service Management.
6
Introduction
An evaluation of a recently introduced piece of technology
should begin with a self-assessment of the team's skills and
experience. This will help to identify the best people for each

position on the team. The team should then devise a plan for
delegating measurement tasks, ascertain that there is a leader
for the team, and make certain that each member of the team is
aware of their place in the project. As soon as the plan is in
place, the group needs to begin collecting data on the
effectiveness of the recently introduced technology. This
information can be gathered through a wide number of
approaches, such as questionnaires, interviews, focus groups,
and even just plain old watching and waiting (Jalal, 2017). The
team should then perform an analysis of the data to determine
areas that could be improved and give suggestions for
alterations.
Plan of Action
The creation of a plan of action is the initial stage in carrying
out a performance evaluation of a recently introduced piece of
technology. A self-evaluation of the members of the team's
background experience and talents should be included in the
plan. This should be followed by a review of each member's
replies to the self-evaluation, and then a conclusion of which
people are the best fits for each position. If there is a problem
with the team's knowledge of a particular measure, they need to
reach an agreement on which member of the team is best suited
to conduct research on the measurement features. In addition,
the team should devise a plan for delegating measurement tasks,
ascertain that there is a leader for the team, and make certain

that each member of the team is aware of their place in the
project. As soon as the plan is in place, the group needs to
begin collecting data on the effectiveness of the recently
introduced technology (Jalal, 2017). This information can be
gathered through a wide number of approaches, such as
questionnaires, interviews, focus groups, and even just plain old
watching and waiting. The team should then perform an analysis
of the data to determine areas that could be improved and give
suggestions for alterations.
Self-assessment of background skills and experience
In order for us to conduct an accurate evaluation of how well
the new technology works, we will need to analyze the
knowledge and expertise that our team possesses in the areas of
data analysis, software development, and project management.
In order to conduct a comprehensive assessment, our staff ought
to have a variety of expertise and practical experience under
their belts. Projects involving technology can rack up
significant costs, therefore it is essential to evaluate how well
they operate in order to determine whether or not the investment
was worthwhile (Hall, 2011). There are a lot of approaches to
data collection regarding performance; nonetheless, it is
essential to construct a comprehensive set of criteria prior to
completing an evaluation. When all of the necessary
information has been gathered, it must then be examined to
assess whether or not the technology is living up to the

standards that were established prior to the decision to proceed
forward with the project.
Team member 1:
In addition to having a good foundation in mathematics and
statistics, the member also have expertise in doing data
analysis. He is certain that he will be able to devise the
appropriate procedure for accumulating performance data and
carrying out the analysis on my own. In addition to this, he has
extensive expertise in the creation of rules and processes, as
well as a solid comprehension of the Virtuous Business Model.
Team member 2:
The member has a solid background in project management and
a thorough understanding of how to evaluate the possibilities of
different technologies to improve the performance of a business.
In addition to this, he has extensive experience managing
application development in order to reduce costs while
simultaneously improving quality and customer happiness. He is
certain that he will be able to devise the appropriate procedure
for accumulating performance data and carrying out the
analysis.
Review of Self-Assessment.
The major objective of the evaluation is to examine and contrast
the expected advantages of the new technology project with the
actual performance of the systems or software once it has been
put into operation. This will assist in determining if the

investment was worthwhile and whether the implementation of
the new technology is truly increasing the performance of the
firm (Jalal, 2017).
In order to evaluate how well the new technology really works,
performance data will be gathered from a sample population
that is intended to be representative of all users. This
information may contain measurements such as levels of
satisfaction, times required to complete tasks and mistake rates.
Depending on the exact data that has to be gathered, the
collection of the performance data can be done using a variety
of different approaches. For instance, data on levels of
satisfaction may be gathered through the use of surveys, while
information on the length of time required to complete tasks can
be gleaned through user logs or other types of system data
(Hall, 2011).
The information will be evaluated so that a contrast may be
made between the predicted benefits of the new technology and
its actual performance. This might include qualitative
approaches such as interviews or focus groups, in addition to
quantitative ones like as statistical analysis. As a result of the
evaluation, a report on the effectiveness of the newly developed
technology is anticipated to be produced as its end result. With
the help of this report, we will establish whether or not the
investment was worthwhile, as well as whether or not the
implementation of the new technology is truly helping to

improve organizational performance.
Strategy for assigning measurement tasks
The approach that the team will use to allocate measurement
tasks should be created in such a manner that every member of
the team is aware of their place in the project as well as the
qualities they possess that will contribute to the
accomplishment of the project. It is the responsibility of the
person in charge of the team to make sure that every member of
the team is aware of their function and how it fits into the larger
picture. Every member of the team should be assigned a
particular job to evaluate, and they should be in charge of
gathering data and reporting their findings to the person in
charge of the team (Hall, 2011). After then, the leader of the
team is responsible for compiling the data and reporting back to
the stakeholders. The group must to have a well-defined plan
for delegating the various measuring duties. The leader of the
team is responsible for delegating responsibilities to each
member of the team and ensuring that everyone is aware of their
place in the overall project. The group have to have an in-depth
discussion on the characteristics that they will be assessing.
Conclusion
An accurate evaluation of new technology is essential to
determine whether or not the investment was worthwhile. In
order to get an understanding of how well the new technology
works, performance data will be gathered from a sample

population that is intended to be representative of all users
(Hall, 2011). This information may contain measurements such
as levels of satisfaction, times required to complete tasks,
mistake rates, and so on. The information will be evaluated so
that a contrast may be made between the predicted benefits of
the new technology and its actual performance. This might
include qualitative approaches such as interviews or focus
groups, in addition to quantitative ones like as statistical
analysis. As a result of the evaluation, a report on the
effectiveness of the newly developed technology is anticipated
to be produced as its end result.
References

Hall, J. A. (2011). Information Technology Software Auditing
and Assurance. Retrieved from
https://strayer.vitalsource.com

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