The document discusses optimizing employee talent and engagement in uncertain times. It notes that engaged employees increase customer loyalty, productivity, and returns to shareholders. Employee engagement is defined as employees being committed to and advocating for their organization while investing discretionary effort to help it succeed. However, engagement statistics show that many employees are disengaged and international engagement levels are low. To improve engagement, organizations must address what is broken, get recruitment right, take ownership of engagement, and recognize that engagement equals organizational engagement which requires career engagement and personal engagement as well. Leaders must treat all employees and customers as individuals and promote the company's values.

1. Optimising your talents
in uncertain times
Presentation by Richard Motet
August 2012

7. AUGUST 2012

8. Talented employees are the
solution for tomorrow
But only if they are engaged
in your success
Today
AUGUST 2012

9. • Customer loyalty – increases by 56% (Gallup)
• Productivity – engaged employees generate 43%
more revenue than disengaged ones (Hay Group)
• Return to Shareholders – companies with strong
engagement +64%, companies with weak
engagement +21% (Watson Wyatt)
AUGUST 2012
What’s Employee Engagement
got to do with Talent?

10. • Retention – engaged employees are 87% less
likely to leave than the disengaged (Corporate
Leadership Council)
• Safety – improves by 50% (Gallup)
• Operating income – 52% gap between highly
engaged and low engaged employees (ISR)
AUGUST 2012
What’s Employee Engagement
got to do with Talent?

11. • Are your employees committed to the organization?
• Are they proud to work for the organization?
• Do they advocate the organization to others?
• Do they invest discretionary effort to help the
organization be successful?
• Are they resilient and tenacious?
AUGUST 2012
Are your Employees
Engaged?

12. AUGUST 2012
We live in the age of dis-engagement
and low productivity

13. AUGUST 2012
International engagements
statistics

14. AUGUST 2012
International statistics
Employees heading out the door

15. AUGUST 2012
• Know what’s broken
• Get it right at the gateway
• Start without fanfare
Taking Ownership of
Employee Engagement

16. AUGUST 2012
But EE ≠ OE
EE + CE + PE = OE

17. • Everyone, leader, manager and reports are all
employees, each fully accountable for their behavior
• Preserve positive perception of the leader
• Treat each employee if they were your only employee
• Treat each customer if they were your only customer
AUGUST 2012
EE is not a group thing
It is creating positive perceptions on a 1:1 basis

18. • Clear picture of what performance looks like
• And do nothing paid or unpaid that does not actively
promote the brand and values
AUGUST 2012
EE is not a group thing
It is creating positive perceptions on a 1:1 basis

19. AUGUST 2012
Employee
Engagement

20. Questions and Answers
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