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Documenting Business Processes
- 1. Documenting Business Processes Online using One Tool Dr. Jackie Damrau, STC Fellow Rachel Houghton, STC Sr. Member
- 2. What are Business Processes? Source: http://www.sparxsystems.com.au/downloads/whitepapers/The_Business_Process_Model.pdf
- 3. In one wordโฆ Business Process Modeling Analyst 3
- 4. BPM Knowledge Areas Source: http://www.abpmp.org/displaycommon.cfm?an=1&subarticlenbr=216 4
- 5. Old Process: Visio and Word
- 6. New Process: One Tool, One Repository โข Model processes graphically โข Web portal that provides โข Add detail to each object โReadโ-only view using attribute fields โข View processes and โข Generate report directly generate reports from one from the graphical process tool
- 8. Difficulty Level and Our Resolution โข Learning a BPM tool is not easy โ Structured modeling (ARIS) vs. unstructured modeling (Visio without plug-ins that now provide a structured modeling approach) โข Re-educating analysts to think structurally with new modeling concepts took a while โข Yet, one repository-one tool has made the difference
- 9. Other BPM Tool Suites Gartner Position Vendor Application Leader IDS Scheer ARIS, ARIS for SAP IBM System Architect Metastorm Metastorm BPM, Metastorm ProVision Mega Mega Modeling Suite iGrafx FlowCharter 2009 Microsoft Visio Visionaries Lombardi IBM BPM Blueprint Nimbus Partners Nimbus Control Niche Players Savvion Progressยฎ Savvion BusinessManager QPR Software QPR ProcessGuide TIBCO Software TIBCO Business Studio BusinessGenetics xBML W5 Sparx Systems Enterprise Architect Challengers Casewise Corporate Modeler Suite Salamander MooD Business Architect, MooD Active Technologies Enterprise 9
- 10. Enhance Your Skillsโฆ Degrees Professional Associations โข Kelley School of Business โข Association of Business โ BS, Business โ Information & Process Management Process Management Major Professionals (ABPMP) โข Widener University โข International Institute of โ MS, Business Process Business Analysis (IIBA) Innovation โข BPM Institute.org Certifications โข Boston University โข bpmessentials.com โข University Alliance โข Univ. of California โ Irvine โข Univ. of Illinois โ Springfield โข Univ. of North Carolina โ Charlotte โข Univ. of San Francisco โข Villanova University โข Widener University 10
- 11. How Sage CRE Documents Business Processes โข The Sage CRE Process Model is an iterative process that applies to all product lines and drives towards a consistent application of this framework across the organization. โข The Process Model has examples of best practices, so any documents that spread process knowledge and information are useful.
- 12. Why itโs important to have process model โข The goal is to create a well understood, agreed upon, process that: โ promotes problem/issue identification up front โ minimizes the chance of re-work โ establishes expectations for required deliverables and their quality โ creates consistency in what we measure and how we evaluate a projectโs status and success โ provides a basis from which we can learn from each other โ improves the process in a continuous fashion
- 13. How employees contribute At the bottom of the Process Model page, there is a link to submit ideas (example artifacts, best practices, clarifying definitions, etc) to be reviewed.
- 14. Sections of Process Model
- 15. How it works โข Once the submission is accepted, it is put in the appropriate folder: โข Then hooked up via link to the Release Process Model document in Sharepoint.
- 16. Process Model
- 17. Other areas of process model
Editor's Notes
- Process modelingModeling & simulation, business/operational modeling, modeling end-to-end processes to task level models, simulation/optimizing, activity-based costing simulation, BPMN, event driven modelsProcess analysisBusiness & process analysis techniques, applied & descriptive statistics, assessment methods (BPM maturity assessment, support analysis, skill sets, change management)Process designOperational design, design principles, process techniques & methods, process design driversProcess performance managementMonitoring-controlling-refining processes, KPIs, metrics, performance mapping, data warehousing, business analysis & intelligenceProcess transformationEnterprise process management, process portfolio, leading by metrics, sustaining BPM initiatives, engaging process owner for long-term, establishing process-oriented customer focus cases