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How to get started documenting processes: The Tillamook story


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Slides for a Webinar that Steve Burge of Tillamook did talking about how Tillamook, a cooperative, made up of over 150 dairies, took on a process mapping effort to turn 100 years of “tribal knowledge” into documented processes.

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How to get started documenting processes: The Tillamook story

  1. 1. Ope rati ons Sale s& Mar keti ng Fina nce / Ac Corporate ctg Qua li ty A ssu ran ce Hum an R eso urc es
  2. 2. Executive Sponsorship es ce ng ctg urc ran keti ons / Ac eso ssu Mar Processes Identified, Documented, Optimized and Shared rati nce an R ty A Ope s& Fina li Hum Sale Qua
  3. 3. 00. High Level Process Map 01. Define (75) 02. Manage 03. Forecast / 04. 05. Inventory / 06. Order to 07. Support & Customer Manufacture Strategy Plan Distribution / Cash Services Relationships Products Logistics Inventory Define Customer Forecast Procure Order 7.1. Quality Finished Strategic Plan Planning Sales Milk Products Management Assurance Plan / Brand Receive Sell Liquid Marketing Schedule 7.2. HR Management Production Milk By-products Geographic Forecast Milk Procure Fulfill 7.3. Finance Market Development Supply to Pay Order Manufacture Accounts 7.4. IT Cheese/Whey Receivable Manufacture Resolve 7.9. WWTP - Ice Cream Deductions Tillamook Age 7.5. Cheese Engineering 7.6. Package Regulatory Cheese Compliance 7.7. Visitor's Center
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