2. CONSIDER SOME OF THE
BENEFITS OF ETIQUETTE
Gives professionals the tools to impress
clients and colleagues.
It puts others at ease so that business can
be conducted.
Helps to establish rapport with others more
easily.
Gives the organization an overall polished,
professional image.
4. HANDSHAKE
A firm handshake
signifies professionalism,
credibility, competence
and confidence
A weak handshake is
interpreted as the
opposite of the above
5. REMEMBER NAME
Speak your name clearly. This is important as you would
like the other person to register your name
Repeat the name after you’ve been introduced. Then use
it again as soon as possible, to underline the name in your
memory bank. Repetition helps
Look at the person as you say his / her name
6. EXCHANGING VISITING CARDS
Manage Visiting Card exchanges
flawlessly and to be given by the
right hand
Always have a stock of Cards
Present the Card face up
Take time to look at the Card once
having received the Card do not put
it in the back pocket
Do not write on the Card in presence
of the giver
NEVER turn down an offered Card
Be selective when distributing Cards
7. DO NOT JUMP
Resist the urge to jump into a conversation when
someone pauses in thought. Wait a second or two,
then respond
8. MIND YOUR BUSINESS
Don’t ask personal questions!
Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
9. HOLD THE DOOR
Whoever (guy or gal) gets to the door first should
open it and hold for others who are following.
10. KEEP YOUR WORD
Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!
11. DOING LUNCH
Whoever invites a colleague or client to a business
lunch pays for it—that includes the tip and parking if
necessary.
12. POINT TO BE KEPT IN MIND
SMILE : A UNIVERSAL LANGUAGE
ENTHUSIASM .
POLITENESS AND RESPECT.
COMPASSION, HUMANE AND
EMPATHY.
KEEP YOUR WORDS / PROMISE.
APOLOGISE WHEN WRONG AND
LEARN.
USE “PLEASE”,“SORRY”, ”EXCUSE
ME” AND “THANK YOU”.
DIFFERENCE OF OPINIONS NEED
NOT BE SHOUTED BUT
CONVEYED WITH DIGNITY AND
PROPER RESPECT
