Importance of Etiquettes

1. PROFESSIONAL ETIQUETTES

2. CONTENT
1 General Business etiquette
 Exchanging visiting cards
 Handshake
 Gadget etiquette
 Good communication
 Courtesy
 Dress for success
 Mannerisms
 Body Language
2 Video
3 Poster Presentation on Customer Satisfaction

3. GENERAL BUSINESS ETIQUETTE
 How to address your colleagues?
 The best way to behave in meetings.
 It's a way of presenting yourself in business and social situations
 Etiquette includes being comfortable in different situations, making others
comfortable and demonstrating your competence at all times.

4. EXCHANGING VISITING CARDS

5. HANDSHAKE

6. GADGET ETIQUETTE
 Today's business environment contains numerous gadgets for
communicating– iPhones, computers–but spending too much time on these
gadgets can send the message you are not interested in actually talking to
people.
 Elevators and hallways are perfect places for interacting with colleagues
and ignoring people in these spaces sends the message you are not
interested in others.

7. GOOD COMMUNICATION
 Communicating effectively and with courtesy.
 Instead, take the time to be polite and considerate.
 When sending an email, keep messages business-like and not overly casual,
and always use a specific subject line.

8. COURTESY
 The foundation of business etiquette is being courteous to your customers
and business colleagues at all times.
 If there is conflict, you should deal with it as straightforwardly as possible–
don't make it personal and don't scheme against others.
 People who raise their voice, use bad language and constantly interrupt in
meetings are showing disrespect.

9. DRESS FOR SUCCESS
 Appropriate dress is harder than it looks, but taking the time to look your
best shows you take yourself and your job seriously.
 Coming to work with uncombed hair and wrinkled clothing indicates you do
not care what others think and so do not care about others.

10. MANNERISMS
 Turn off your gadgets in meetings.
 Arrive on time for meetings — face to face or virtual.
 When it comes to business meals, bring your manners.
 No nail trimming at work.
 Express gratitude.
 Don’t say anything in email or instant messaging that you don’t mind being broadcast
to your entire organization
 Double check before you hit send for any e-mail.
 Don’t walk into someone’s office unannounced

11.  Acknowledge others
 Don’t eavesdrop
 No phone during meetings
 Don’t be a business card pusher
 Show genuine interest
 A handshake is still the professional standard
 Always say “Please” and “Thank you.”
 Don’t interrupt
 Watch your language