Essential Etiquette

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Essential Etiquette

  1. 1. Essential Etiquette BY International Finishing Academy
  2. 2. BUSINESS BODY LANGUAGE
  3. 3. POSTURE
  4. 4. HANDSHAKES
  5. 5. Dead Fish Bone Crusher Palm Pincher
  6. 6. BUSINESS CARD ETIQUETTE
  7. 7. INTRODUCTIONS
  8. 8. INTRODUCTIONS
  9. 9. NAMING NAMES AND KNOWING THE HIERARCHY
  10. 10. MEETINGS AND GREETINGS
  11. 11. MEETING ETIQUETTE
  12. 12. <ul><li>Dress well and arrive on time. Your professionalism is linked to both. </li></ul><ul><li>Always remember to switch of your mobile phone. </li></ul>
  13. 13. If there is an established seating pattern, accept it. If you are unsure, ask. Acknowledge any introductions or opening remarks with a brief recognition of the chair and other participants.
  14. 14. <ul><li>When discussions are under way it is good business etiquette to allow more senior figures to contribute first. </li></ul><ul><li>Never interrupt anyone - even if you disagree strongly. Note what has been said and return to it later with the chair’s permission. </li></ul>
  15. 15. <ul><li>Do your homework – when appropriate. </li></ul><ul><li>When speaking, be brief and ensure what you say is relevant. </li></ul><ul><li>Always address the chair unless it is clear that others are not doing so. </li></ul>
  16. 16. It is a serious breach of business etiquette to divulge information to others about a meeting. What has been discussed should be considered as confidential.
  17. 17. Thanking the person who organized the meeting is not only good etiquette, it is also a sign of respect.
  18. 18. SMALL TALK
  19. 19. Welcome topics of conversation- <ul><li>A person's job/work-related matters </li></ul><ul><li>Sports </li></ul><ul><li>Travel </li></ul><ul><li>Food </li></ul><ul><li>Music </li></ul><ul><li>Movies </li></ul><ul><li>Books </li></ul>
  20. 20. Topics to avoid <ul><li>Religion </li></ul><ul><li>politics </li></ul><ul><li>other controversial subjects [i.e., abortion, racism, sexism]. </li></ul><ul><li>Ethnic or religious jokes </li></ul>
  21. 21. PERSONAL QUESTIONS <ul><li>EDUCATION </li></ul><ul><li>PARENTAGE </li></ul><ul><li>MARITAL STATUS </li></ul><ul><li>AGE </li></ul><ul><li>INCOME </li></ul><ul><li>COST OF POSSESIONS </li></ul>
  22. 22. ALWAYS BE RESPECTFUL AND COURTEOUS DON’T : <ul><li>ARGUE </li></ul><ul><li>DISPLAY ANGER </li></ul><ul><li>BOAST or NAME DROP </li></ul><ul><li>USE FOUL LANGUAGE </li></ul><ul><li>MAKE LOUD NOISES </li></ul>
  23. 23. BE POLITE TO HIRED HELP LIKE PEONS, DRIVERS, DELIVERY BOYS ETC.
  24. 24. Never use the words- <ul><li>“ can’t” </li></ul><ul><li>“ wont” </li></ul><ul><li>“ I am busy” </li></ul><ul><li>“ This is not my work” </li></ul>
  25. 25. 3 magic words <ul><li>“ Please” </li></ul><ul><li>“ May” </li></ul><ul><li>“ Thank You” </li></ul>
  26. 26. PRIVACY and PERSONAL SPACE
  27. 27. Use privileges carefully
  28. 28. P UNCTUALITY
  29. 29. BE RESPONSIBLE FOR YOUR OWN PROPERTY AND VALUABLES
  30. 30. Visitors should not be kept waiting long. Make them comfortable, Offer them reading material etc.
  31. 31. HOSPITALITY TEA, COFFEE OR COLD BEVERAGES
  32. 32. Keep your workplace orderly
  33. 33. Office Gossip and politics
  34. 34. KEEP YOUR PERSONAL CONVERSATIONS TO THE MINIMUM AND OUT OF HEARING OF OTHERS.
  35. 35. FIDGETING AND OTHER UNNECESSARY SOUNDS CAN BE DISTRACTING
  36. 36. Be considerate DO NOT MISUSE OFFICE PROPERTY
  37. 37. CLEAN UP AFTER YOUSELF
  38. 39. OFFER SEATS & OPEN DOORS FOR -LADIES AND ELDERLY PEOPLE
  39. 40. ESCALATORS, DOORS , PUBLIC TRANSPORT AND LIFTS
  40. 41. SPITTING SCRATCHING QUEUES POINTING
  41. 42. TOOTH PICKING AND CHEWING GUM
  42. 43. INVITATIONS AND RESPONSE
  43. 44. PUNCTUALITY OR FASHIONABLY LATE ???
  44. 45. Opposite Sex Colleagues
  45. 46. OFFICE PARTIES AND PICNICS
  46. 47. GIFTING and thank you notes
  47. 48. Business Meals <ul><li>“ Good Relations” </li></ul><ul><li>“ Strike A Deal” </li></ul>
  48. 49. THE END Thank you for your time

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