Ethics Course Powerpoint


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ServiceMaster Ethics Powerpoint

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  • Life of David Gale. What about Bob. These are not our views or opinions. It’s for the course and to spark discussion. “ Big Chill?”
  • Set out matching chocolates or cards.
  • What do you think Ethics is??
  • He was a marine. He took his personal convictions into the business world, he saw great worth in each individual= RESPECT FOR ALL CUSTOMERS & EMPLOYEES Sold pots and pans door to door. 1973 he passed away. (same year we came up with corporate objectives.)
  • OUR values are in your folders.
  • How many uses of this paper clip can you think of? 1 minute Get together at table and do it again…1 minute
  • The year 2004 could be called the year of Corporate Accountability. In addition to new accountability standards dramatically affecting governance and holding CEOs responsible for the accuracy of financial reports, an unprecedented number of men and women with corner offices went to prison, lost their jobs or paid huge fines. Can you think of some situations right now or more recently? Gas Prices Michael Vick- Falcons owner didn’t want him. Filed for Chapter 11 bankruptcy in July 08. Signed with eagles in 09.
  • A jury found Martha Stewart guilty Friday on all four counts of obstructing justice and lying to investigators about a well-timed stock sale, and the former stockbroker turned style-setter could face years in jail. Her ex-broker, Peter Bacanovic, was found guilty on four of the five charges against him. Each of them faces up to five years in prison and $250,000 in fines for each count. Sentencing is set for June 17. Neither defendant appeared to show any emotion as the verdict was read, while the lead prosecutor seemed to be holding back tears of joy. "The word is -- beware -- and don't engage in this type of conduct because it will not be tolerated," David Kelley, U.S. attorney for the Southern District of New York, said outside the courthouse. One of the jurors said, "This is a victory for the little guys. No one is above the law." About an hour after the verdict was read, Stewart -- wearing a fur around her neck and a black overcoat and carrying a brown leather bag -- strode poker-faced down the stairs of the courthouse, accompanied by her lawyers, and left. She did not respond to questions shouted at her by reporters. As she came within sight of a crowd in the street, some people began chanting, "We want Martha!“ Avoided a loss of $45,673 by selling all 3928 shares. Guilty on four counts of obstructing justice & lying to investigators about a well timed stock sale. One juror said-This is a victory for the little guys, no one is above the law.” Jail- 5 mos. House Arrest- 5 mos. DO YOU THINK THE NEWS MEDIA HAS ANY INFLUENCE ON YOUR ETHICAL DECISION MAKING PROCESS??
  • $50 Billion Ponzi Scheme Born April 29, 1938 (1938-04-29) (age 70) Queens , New York , USA Charge(s) Securities fraud , investment advisor fraud, mail fraud , wire fraud , money laundering , false statements , perjury , making false filings with the SEC, theft from an employee benefit plan Penalty Sentencing scheduled for June 16, 2009; maximum sentence of 150 years in prison and $170 billion in restitution Status Inmate #61727-054 at the Metropolitan Correctional Center , New York City, NY. [1] Occupation Stock broker, financial adviser (retired), former chairman of NASDAQ Spouse Ruth Alpern Madoff Children Mark Madoff ( ca. 1964), Andrew Madoff ( ca. 1966) -Largest financial investor fraud in history. $50 billion ponzi scheme. Charles Ponzi- arrived in Boston in 1903. Italian, got idea from Banco Zarossi.
  • The Apprentice Is this reality? Net Worth- $2.7 Billion according to Forbes (2011)
  • Suvivor TV show Then there is Professional Wrestling. These reality shows are to reality what Professional wrestling is to sports. Does this depict reality? Do viewers think these events are real? They may not be real, but are they unethical? Many shows have writers/editors that re-sequence events. Think about The Bachelor/Bachelorette…who wouldn’t fall in love? WHAT DO REALITY SHOWS PROMOTE? Deviousness, Manipulation, Outright lying?
  • Sound basic principles vs. situational
  • Does culture help determine whether something is good/bad and right/wrong? Killing animals in general? Cows, Deer, Dolphins…
  • Socrates Set standards, gives order, right or wrong? Do you have a set method of ethical decision making? Pro/Con list maybe? Do you think a set process might be valuable? Pick things up from others? BBB, BNI…handout in folder. READ BNI CODE OF ETHICS
  • We are seeing ethics in the news more and more. Palin got paid for media interviews… Many ethics complaints- use of state funds and staff jacket she wore to a race (bc it had a logo on it)
  • Who has code of ethics? In folders are our values and mission. A lot of companies have mission statements available on websites. Starbucks Mission Statement When I was in college they used to tell us to always look at a companies mission statement before you went into an interview to see what you’re getting into.
  • Convictions need to be our own Show the video on the Exxon Valdez and personal ethics PG 15 in LEADER GUIDE “ you gotta want it”
  • Pg 75 of the book
  • Scene from “Meet the Fockers” Ass hooooole (click sponges)
  • My father. About boys my sister and I date. Never tells us, lets us figure it out on our own.
  • When we don’t know what we believe or how we make decisions, we can only afford to go from decision to decision. We have no framework of stating who we are, what we believe or what another person can expect from us. Ethical Framework is a tool to building trust and relationships.
  • About the lines…and conformity.
  • You never know all the facts. Will do ethical frameworks activity later. Of course we would like to be right 100% of the time…some people think they are. That’s not realistic.
  • Get all the facts together and any other needed opinions or materials prior to making a decision.
  • Pg. 1 of Handout. Some examples in insurance? Mileage to and from work?? What might WE (as a restoration company) deal with?
  • On page 1 of your handout.
  • Similar: both provide behavioral rules. Help people make judgment. Different: Ethics is not necessarily an emotional reaction. Ethics can be decided based on values or not. Values come from emotional reaction, they may or may not be explainable or defendable. FEELING. *Ethics kind of falls between morals and the law*
  • Also on Page 1
  • Reminds me of a lot of people in the hidden camera experiments, Rosa Parks US Open Story
  • On page 3 People pull from a variety of factors: Parents Peers Religion. PEERS- Why parents want their kids to have friends that are goooood influences. Teachers separate kids for a different response. Some kids behave differently with their friends. The response should be known…they follow the same framework to make decisions. Is. Insured wants you to waive deductible on their car bc he knows your brother.
  • On page 3 Criminals…don’t think about the person they’re stealing from. Ie. My bike at Aquinas Have no framework…
  • Read the explanations for the above statements On page 2
  • Police officers (yet some are still corrupt) On page 4 Pro/Con list Kid looking at AQ, wanted to talk to me Somebody that has HAD the experience
  • 5 different sources of ethical framework is suggested
  • Insured’s, family, co-workers, underwriters, etc. Consequences are accepted ON PAGE 6
  • What do we mean by “others”. PETA, (People for the ethical treatment of animals) Focus on four issues: Factory Farming, Fur Farming, Animal Testing, Animals in Entertainment Whale Wars, Etc.
  • On second page 6 Just be a good/genuine person The man on the video of the coach getting crazy. “He’s somebody’s son”
  • CEOs, pro Athletes ON SECOND PAGE 6 I’m sure Zappos isn’t like this everyday. Zappo’s video: minute 1:50 Tony Hsieh- CEO, graduated from Harvard with a BA in Computer Science
  • Second page 6 Individuals may disagree as to what is the common good because we have differing opinions and values. Ie. Welfare program, unemployment
  • Always learn from your mistakes!
  • Shoplifting video is second part of DVD. Video clip of Dentist negotiation Video Clip of Store owner
  • Look in your folders
  • Socrates
  • Ethics Course Powerpoint

    1. 1. Ethics <ul><li>“ If you don’t live it, you don’t believe it” </li></ul><ul><li>Presented by </li></ul><ul><li>ServiceMaster Lakeshore </li></ul>
    2. 2. Welcome! <ul><li>Get to know you! </li></ul><ul><ul><li>Name </li></ul></ul><ul><ul><li>Where you work </li></ul></ul><ul><ul><li>What you do </li></ul></ul><ul><ul><li>Favorite part of your job </li></ul></ul><ul><ul><li>Favorite Movie </li></ul></ul>
    3. 3. Get To Know Each Other <ul><ul><li>Find someone in the room you don’t know and </li></ul></ul><ul><li>Share something others would not know about you. </li></ul><ul><ul><li>Find someone else in the room you don’t know & </li></ul></ul><ul><li>Share someplace in the world you would like to visit. </li></ul>
    4. 4. <ul><li>What IS Ethics? </li></ul><ul><li>From La Sierra University… </li></ul>
    5. 5. “ If you don’t live it, you don’t believe it.” <ul><li>Marion Wade, Founder of ServiceMaster </li></ul><ul><ul><li>He sold insurance at one point </li></ul></ul><ul><ul><li>Started a moth-proofing company </li></ul></ul><ul><ul><li>Started ServiceMaster in 1954 </li></ul></ul><ul><ul><ul><li>Service The Master </li></ul></ul></ul><ul><ul><li>Came up with Corporate Objectives in 1973 </li></ul></ul>
    6. 6. <ul><li>Treat your employees how you want them to treat your customers. </li></ul>
    7. 7. ServiceMaster Corporate Objectives <ul><li>To honor God in all we do </li></ul><ul><li>To help people develop </li></ul><ul><li>To pursue excellence </li></ul><ul><li>To grow profitably </li></ul>
    8. 8. Activity!
    9. 10. <ul><li>Public unethical situations </li></ul>
    10. 13. <ul><li>Define Ponzi Scheme Wikipedia  </li></ul><ul><ul><li>A Ponzi scheme is a fraudulent investment operation that pays returns to separate investors, not from any actual profit earned by the organization, but from their own money or money paid by subsequent investors. The Ponzi scheme usually entices new investors by offering returns other investments cannot guarantee, in the form of short-term returns that are either abnormally high or unusually consistent. The perpetuation of the returns that a Ponzi scheme advertises and pays requires an ever-increasing flow of money from investors to keep the scheme going. </li></ul></ul>
    11. 17. <ul><li>Response Commercial </li></ul>
    12. 18. What’s the big deal? <ul><li>“ The average college student has accepted the premise that everything is relative. There is no truth or reference point and in such an environment, he concludes that there is no search for truth, and therefore no real education. Thus the gradual closing of the mind.” </li></ul><ul><li>- Allan Bloom-”The Closing of the American Mind” </li></ul>
    13. 19. What’s the big deal? <ul><li>“ America is in the midst of a culture war that has had and will continue to have reverberations not only within public policy but within the lives of ordinary Americans everywhere.” </li></ul><ul><li>James Hunter-”Culture Wars” </li></ul><ul><li>“Whale Wars” </li></ul>
    14. 20. Session Goals: <ul><li>Identify reasons ethics are important </li></ul><ul><li>Why are ethics important to you? </li></ul>
    15. 22. Session Goals: <ul><li>Identify reasons ethics are important </li></ul><ul><li>Define Ethics/Values </li></ul><ul><li>Describe Foundational & Situational Ethics </li></ul><ul><li>Identify sources of ethical framework </li></ul><ul><li>Practice method of decision making </li></ul>
    16. 23. Our Ethical Challenge <ul><li>Develop Personal Depth Regarding Convictions </li></ul>
    17. 24. <ul><li>“ the unexamined life is not worth living” </li></ul><ul><li>Socrates </li></ul><ul><li>“ It’s what you learn after you know it all that counts” </li></ul><ul><li>Harry Truman </li></ul><ul><li>(tell that to your teenage kids  ) </li></ul><ul><li>  </li></ul>
    18. 25. <ul><li>Socrates </li></ul><ul><li>“ the unexamined life is not worth living” </li></ul><ul><li>  </li></ul><ul><li> “ the Cannon and the Clock” </li></ul>
    19. 26. Our Ethical Challenge <ul><li>Develop Personal Depth Regarding Convictions </li></ul><ul><li>Role Modeling </li></ul>
    20. 27. Role Modeling <ul><li>It is important that we look at our ethical decisions as a responsibility. As a human being, we create personal depth when we make a decision about what is right and what is wrong, and become convicted to those beliefs. It builds our self esteem, it helps establish us as role models for our children, our peers, and others whom we touch. </li></ul>
    21. 28. Please Stand and Walk across the room and talk to someone you have not yet met <ul><li>Name someone who influenced you who had strong personal convictions. </li></ul><ul><li>What were those convictions? </li></ul><ul><li>How did that impact you? </li></ul><ul><li>Your opinion of that person? </li></ul><ul><li>Your trust of that person? </li></ul>
    22. 29. Our Ethical Challenge <ul><li>Develop Personal Depth Regarding Convictions </li></ul><ul><li>Role Modeling </li></ul><ul><li>Be Bold </li></ul>
    23. 30. True or False <ul><li>Having strongly held convictions that are based on sound ethical principles allows us to be bold about who we are and what we are doing. </li></ul><ul><li>Video </li></ul><ul><li>Out-of-control Soccer Coach? </li></ul>
    24. 31. <ul><li>“ If you don’t stand for something, you’ll fall for anything.” </li></ul><ul><li>Unknown </li></ul><ul><li>Asch Experiment </li></ul><ul><li>Asch Experiment Video </li></ul>
    25. 32. Our Ethical Challenge <ul><li>Develop Personal Depth Regarding Convictions </li></ul><ul><li>Role Modeling </li></ul><ul><li>Be Bold </li></ul><ul><li>Do Not Make Assumptions </li></ul>
    26. 33. Do Not Make Assumptions <ul><li>About the facts of an issue </li></ul>
    27. 34. Do Not Make Assumptions <ul><li>About the facts of an issue </li></ul><ul><li>That the decision we make is righ t. </li></ul>
    28. 35. Do Not Make Assumptions <ul><li>True or False </li></ul><ul><li>In ethical decisions, you should never assume there is one right or wrong answer. Most answers have pros and cons and they should be weighed. </li></ul>
    29. 36. Review- Our Ethical Challenge <ul><li>Develop Personal Depth Regarding Convictions </li></ul><ul><li>Role Modeling </li></ul><ul><li>Be Bold </li></ul><ul><li>Do Not Make Assumptions </li></ul>
    30. 37. A codified system of moral principles determining the rightness and wrongness of certain actions and goodness and badness of the motives and ends of such actions. Example: Medical Ethics, Insurance Ethics Ethics
    31. 38. Values <ul><li>Ideals, customs, beliefs that arouse an emotional response for or against them in a given society or a given person </li></ul><ul><li>Example: He has conservative values. </li></ul>
    32. 39. Morals <ul><li>Personal sets of beliefs, values, and actions, that guide you through right and wrong. </li></ul>
    33. 40. What is the relationship between Ethics , Morals ,and Values ? <ul><li>How are they similar? </li></ul><ul><li>How do they differ? </li></ul><ul><li>What is their relationship? </li></ul>
    34. 41. How they work… <ul><li>Values </li></ul><ul><ul><li>Feelings, Instant Response to situation </li></ul></ul><ul><ul><li>Embedded in our subconscious </li></ul></ul><ul><li>Morals </li></ul><ul><ul><li>Guiding Behavior </li></ul></ul><ul><ul><li>Helps you make a decision after initial response </li></ul></ul><ul><li>Ethics </li></ul><ul><ul><li>The Lawyer </li></ul></ul><ul><ul><li>Take a step back and justify your morals </li></ul></ul>
    35. 42. Fork in the Road Example
    36. 43. Integrity <ul><li>The ability to consistently put values and ethics together in our decision-making actions. </li></ul>“ If you don’t live it, you don’t believe it.” Marion E. Wade
    37. 44. Warren Buffett <ul><li>“ It takes twenty years to build a reputation and five minutes to lose it. If you think about that, you will do things differently.” </li></ul>
    38. 45. Integrity (ask someone you don’t know) <ul><li>Do you know someone who has integrity? </li></ul><ul><li>Why Do you say that? </li></ul><ul><li>Write down two indicators of integrity according to your interview </li></ul><ul><li>At your table write down the different answers from the people at the talble </li></ul>
    39. 46. Foundational Ethics Each Situation Dictated by a Moral/Ethical Framework…. Parental Societal Biblical The Person (With an Ethical Framework) The Situation The Response -What is the “Right” Thing To Do -What is The “Legal” Thing to Do -What Honors God -Honesty and Truth over Self Preservation -Sacrifice -Honor -Moral and Ethical Decision Making The Framework Dictates the Response, …… .The Situation is Irrelevant
    40. 47. Situational Ethics The Person (Without an Ethical Framework) The Situation The Response What’s Best for Me Will I Get Caught Will Anyone See Everyone Does It I’m not as Bad as Others Too Risky to Take a Stand Each Situation Dictates its own Response…. <ul><li>There are no Absolutes </li></ul><ul><li>Situations are Relative, </li></ul><ul><li>The Self is the Highest Level of Moral/Ethical Authority </li></ul>
    41. 48. What is NOT ethics? <ul><li>Not the same as feelings </li></ul><ul><li>Not Religion </li></ul><ul><li>Not Following the Law </li></ul><ul><li>Not Following Culturally Accepted Norms </li></ul><ul><li>Not Science </li></ul>
    42. 49. Making Ethical Decisions <ul><li>Trained sensitivity to ethical issues </li></ul><ul><li>Practiced method for exploring the ethical aspects of a decision </li></ul><ul><li>Practiced method to weigh the considerations </li></ul><ul><li>Using a method is essential </li></ul><ul><li>More difficult issues require discussion with others. </li></ul>
    43. 50. Sources of Ethical Framework <ul><li>UtilitarianConsequentialism </li></ul><ul><li>Deontology </li></ul><ul><li>Virtue Ethics </li></ul><ul><li>The Fairness or Justice Approach </li></ul><ul><li>The Common Good Approach </li></ul>
    44. 51. Utlilitarian /Consequentialism Approach <ul><li>Focused on Consequence of action </li></ul><ul><li>Provides most good for the most people </li></ul><ul><li>Does least harm </li></ul><ul><li>Includes all who are affected </li></ul><ul><li>Long and short term cost and benefit analysis </li></ul><ul><li>Example: Train example </li></ul>
    45. 52. Deontology Approach <ul><li>Focused on Action itself </li></ul><ul><li>Best protects and respects moral rights </li></ul><ul><li>Based on Kant’s categorical imperative </li></ul><ul><li>“ act only according to that maxim whereby you can, at the same time, will that it should become universal law” </li></ul><ul><li>Do not treat people as a means to an end </li></ul><ul><li>Implies duty to respect others’ rights </li></ul>
    46. 53. Virtue Ethics <ul><li>Focused on person doing the action </li></ul><ul><li>Actions consistent with ideal virtues </li></ul><ul><li>Highest potential of character </li></ul><ul><li>Values like truth and beauty </li></ul><ul><li>Honesty, courage, compassion, generosity, tolerance, love, fidelity, etc. </li></ul><ul><li>Asks, “Is this action consistent with my acting at my best?” </li></ul>
    47. 54. Fairness or Justice Approach <ul><li>All equals treated equally </li></ul><ul><li>If humans are unequal, this is based on some defensible standard </li></ul><ul><li>Example: Higher pay for harder work or larger contribution </li></ul><ul><li>Zappo’s Video- </li></ul>
    48. 55. Common Good Approach <ul><li>Community Life is Good </li></ul><ul><li>Interlocking Relationships in society </li></ul><ul><li>Respect for all, especially the vulnerable </li></ul><ul><li>Common conditions important to all </li></ul><ul><li>Example: Laws, police and fire departments, public recreational areas </li></ul>
    49. 56. Framework for Ethical Decision Making <ul><li>Recognize an Ethical Issue </li></ul><ul><li>Get the Facts </li></ul><ul><li>Evaluate Alternative Actions from Various Ethical Perspectives </li></ul><ul><li>Make a Decision and Test it </li></ul><ul><li>Act, Then Reflect on the Decision Later . </li></ul>
    50. 57. <ul><li>Fool me once, shame on you. </li></ul><ul><li>Fool me twice, shame on me. </li></ul>
    51. 58. Albert Einstein Definition of insanity: doing the same thing over and over again, and expecting different results.
    52. 59. Let’s Practice Together <ul><li>Case Study </li></ul><ul><ul><li>Shoplifting Video </li></ul></ul><ul><li>What is the Ethical Issue? </li></ul><ul><li>What are the facts? </li></ul><ul><li>Ethics Framework (s) used </li></ul>
    53. 60. Group Think-Case Studies <ul><li>Split up Room 2 teams </li></ul><ul><li>Case will be read aloud </li></ul><ul><li>A team will be assigned for or against </li></ul><ul><li>Make a group decision </li></ul><ul><li>Defend your decisions </li></ul>
    54. 61. Our Ethical Challenge <ul><li>Develop Personal Depth Regarding Convictions </li></ul><ul><li>Role Modeling </li></ul><ul><li>Be Bold </li></ul><ul><li>Do Not Make Assumptions </li></ul>
    55. 62. Session Goals: <ul><li>Identify reasons ethics are important </li></ul><ul><li>Define Ethics/Values </li></ul><ul><li>Describe Foundational & Situational Ethics </li></ul><ul><li>Identify sources of ethical framework </li></ul><ul><li>Practice method of decision making </li></ul>
    56. 63. Thank you for attending and participating in the Ethics Class <ul><li>“ If you don’t live it, you don’t believe it” </li></ul><ul><li>Presented by </li></ul><ul><li>ServiceMaster of Lakeshore </li></ul>
    57. 64. Funny Cartoon
    58. 65. <ul><li>Photo and Evaluations </li></ul><ul><li>Thank you for coming! </li></ul>
    59. 66. <ul><li>Helping a fallen person </li></ul><ul><li>Stopping a dog thief </li></ul><ul><li>Children on a leash </li></ul>