This usability testing project was conducted to elicit an understanding of our community use of the library website. The researchers wanted to know how our users are interacting with the library website and the ease of obtaining relevant information from the website. The methodology deployed was computer user testing where participants are made to answer several questions and executing the actions on the library website. Their actions are recorded via Techsmith Camtasia software for later analysis by the researchers.
11. Findings: Feedback / Comments
• Clean cucer on the library website
• Find library contact informa5on easily
• Organiza5on of informa5on, need more op5on for search,
right column not useful; tabs drop down menu
• Too many distrac5ons: right and lef column should be
removed
• Lots of resources available but not clear
• Not made aware of these resources
12. Fixing the “little things”
Short Term
• Deploy small tweaks to the library website
• Take something away – Rocket Surgery made easy, Krug
Long Term
• Conduct an informa5on architecture study
• Study on library website’s layout / arrangement