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The Invisible Reference Desk

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The Invisible Reference Desk: Virtual Library Service May 26, 2009
What is virtual reference service? ,[object Object],[object Object]
Why should my library offer virtual reference? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What else can we do with virtual reference? ,[object Object],[object Object],[object Object],[object Object]
Virtual Reference Formats ,[object Object],[object Object],[object Object],[object Object],[object Object]
Webliography: Internet Public Library <http://www.ipl.org>
Ask A Service: Rancho Cucamonga Public Library <http://www.rcpl.lib.ca.us/emailref.htm>
Getting Started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Instant Messaging ,[object Object],[object Object]
Some IM Services ,[object Object],[object Object],[object Object],[object Object],[object Object]
AOL Instant Messenger
AOL Instant Messenger
AOL Instant Messenger
Contact Center Software ,[object Object],[object Object]
Virtual Reference Product Features ,[object Object],[object Object],[object Object],[object Object],[object Object]
Virtual Reference Product Features ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Virtual Reference ToolKit by LSSI <http://www.vrtoolkit.net>
[object Object],[object Object],[object Object],[object Object],[object Object],Virtual Reference ToolKit: Features
[object Object],[object Object],[object Object],[object Object],[object Object],Virtual Reference ToolKit: Features
 
[object Object],[object Object],[object Object],[object Object],24/7 Reference <http://www.247ref.org>
[object Object],[object Object],[object Object],[object Object],[object Object],24/7 Reference
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],24/7 Reference: Features
[object Object],[object Object],[object Object],[object Object],[object Object],24/7 Reference: Features
QuestionPoint ,[object Object],[object Object],[object Object]
QuestionPoint: Costs $4800 $2400 $2000 Non- contributing $4000 $2000 $1700 Contributing Full with Enhanced Communications Full with Standard Communications Global Network Subscribers
QuestionPoint: Standard Features ,[object Object],[object Object],[object Object],[object Object],[object Object]
QuestionPoint: Enhanced Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Virtual Reference Desk <http://www.vrd.org> ,[object Object],[object Object]
The Virtual Reference Desk <http://www.vrd.org> ,[object Object],[object Object],[object Object],[object Object],[object Object]
Implementing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating & Updating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating & Updating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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The Invisible Reference Desk

Editor's Notes

  1. Bookmarks: GA Tech Real Time Reference: http://www.library.gatech.edu/research_help/ask.html Webliography: www.ipl.org, www.lkwdpl.org/readref.htm Pathfinder: www.jsu.edu/depart/library/graphic/amhypath.htm Ask A Service: www.rcpl.lib.ca.us/emailref.htm I&amp;R: www.cumberland.lib.nc.us www.vrtoolkit.net www.247ref.org www.questionpoint.org www.solinet.net/workshops/qp/qpchat.htm and www.solinet.net/workshops/qp/qpques.htm www.vrd.org *Check for AOL Instant Messenger, Yahoo Messenger, etc. Intros Needs Assessment: Distribute index cards. Have students record one thing they’d like to discuss. Packets Review Objectives Review Agenda and Housekeeping